EconoLodge

The hotel has changed its stance on why they closed down the pool On that date the manager on duty at the pool said it was routine maintenance They are now stating it was for a health and safety reason The pool was not opened the next morningThat is simply untrue Also, the manager made no mention of any water issue This story was made up after the fact I do not appreciate being lied to and unfortunately this is only done to prevent form owning up to the managers bad decision I am also writing to Choice Hotels to address this issue

The Econolodge on Rt is a health and safety hazardThe smoking floor is so toxic that it is not a healthful environment for the help to work inThe Brimfield SWAT team was across the hall rousting a guest that, according to the desk clerk that morning, has been visited by the team or times during his stayFinally, we came away with fleas that my dogs picked up in one of their roomsOur requests for flea shampoo were ignored even though the desk clerk said that they did indeed have flea shampoo on the premises and that she would bring it upWe never got it and brought the fleas back to GA with usDisgusting place

Dear Whom to Who Concerns, [redacted] checked into our hotel on 06/10/She checked in for (7) days, until 6/17/She was offered a weekly rate for the roomSince the weekly rate is a lot cheaper than the average nightly rate, there are certain terms and conditions that apply [redacted] was aware of the contract, on which she initialed each line and signed at the bottom of the contract agreeing to the terms and conditionsWe have attached the contract to this response Additionally, this guest was very disruptive to the guests and staffShe had received a (3) separate warnings from the staff that she was being very disruptive to the guests and staffHer disruptive behavior included knocking on other guests doors, bothering themA guest ended up calling the police which resulted in her arrestAfter her arrest and repetative disruptive behavior, she was asked to leaveShe was aware of the no refund policy on the contractThe contract also states that the guest will not be disruptive to other guests, which she violatedThe contract states to keep the noise level down If you have any questions, please let me know Sincerely, Jack S***

The pool was shut down for maintenance from Sunday, April 16th to Monday Morning, April 17thThe pool water was displaying only percent clarity resulting in us having no other option but to shut it downWe needed to take action immediately because we couldn't see the bottom of
the pool at that clarityIn order to correct the problem, we had to add special chemicals to the pool that required us to shut the pool down and have no water circulation for up to hours. Safety is of our greatest concern for our customersWhen the pool is not clear and we cannot clearly see the bottom, that is a huge safety factor and we felt that we needed to take action at once to correct the issues we were having Sundays are generally the slowest days of the week in the hotel industry which results in it making more sense to close the pool for that day of the weekWe needed to correct the clarity problems and found this time best to also complete our routine pool maintenance as well since the pool was already going to be shut down. We understand that this may have come as an inconvenience to the guest, however during her night stay, the pool was only shut down the very last night and the spa was still available for use. We followed proper safety procedures to keep our customers safe and were able to still offer the spa for use with out any interruptions and were able to open the pool back up right away Monday morning giving the guest the ability to utilize the pool prior to check out at 11am. Currently, there are multiple hotels in our area whose pools are shut down whether for maintenance or health code violations for long termWe chose to shut ours down for just one day to avoid joining our competitors in long term shut downsWe cannot stress enough that the main reason behind our pool being closed is for our customers safetyThis is ALWAYS our main focus. We hope that our reasoning can be understood. Regards!

Hi I called the guest two weeks ago, but, never heard back I got a call from *** from Revdex.com I told him I'm sending a response to the guest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Angela ***

Whom To Concern,
I have spoke to *** Mason after receiving the phone call as the guest was told the credit card is only for guaranteeing the reservation if the guest decided to not show up they would be charged on their credit cardThe guest checked in on
04/23/for night and decided they would pay cash which they did also giving a $Cash deposit which was given back to the guest at check out on 04/24/The credit card was NEVER charged or even ran through our computer systemsAs I advised the guest they are more then welcome to send me a copy of their credit card statement showing they were charged by the Econolodge of Lewiston Idaho transaction and I will be happy to refund their credit cardI have fully looked through my reports of credit cards transaction and show NO sign or record the guests credit card was ever chargedThey can email or fax the statement of their credit card to ***@gmail.com or fax t to (208) 717-If you have any questions please feel free to reach me by via email or phone (208) 743-
Thank You
Jag A***

The hotel has changed its stance on why they closed down the pool.  On that date the manager on duty at the pool said it was routine maintenance.   They are now stating it was for a health and safety reason.  The pool was not opened the next morning. That is simply untrue.  Also, the manager made no mention of any water issue.  This story was made up after the fact.  I do not appreciate being lied to and unfortunately this is only done to prevent form owning up to the managers bad decision.  I am also writing to Choice Hotels to address this issue.

Dear Whom to Who Concerns,
 
[redacted] checked into our hotel on 06/10/2016. She checked in for (7) days, until 6/17/2016. She was offered a weekly rate for the room. Since the weekly rate is a lot cheaper than the average nightly rate, there are certain terms and conditions that apply....

[redacted] was aware of the contract, on which she initialed each line and signed at the bottom of the contract agreeing to the terms and conditions. We have attached the contract to this response.
 
Additionally, this guest was very disruptive to the guests and staff. She had received a (3) separate warnings from the staff that she was being very disruptive to the guests and staff. Her disruptive behavior included knocking on other guests doors, bothering them. A guest ended up calling the police which resulted in her arrest. After her arrest and repetative disruptive behavior, she was asked to leave. She was aware of the no refund policy on the contract. The contract also states that the guest will not be disruptive to other guests, which she violated. The contract states to keep the noise level down. 
 
If you have any questions, please let me know.
 
Sincerely,
Jack S[redacted]

We did not change our reasoning for the pool being shut down. Perhaps we didn’t go into enough detail for the guest’s satisfaction when they approached us on site, but stating that the pool was closed down for routine maintenance was not a lie. We would have been shutting the pool down for routine maintenance Monday, however because of the severity of the water clarity noticeable on Sunday we chose to shut the pool down then to take care of the clarity and routine maintenance in one day rather than have the pool shut down on two separate days and Sunday was our least occupied day of the week.  We also did not lie about the pool being back open Monday morning, our pool maintenance personnel was in right away Monday morning to get everything back up and running. Although the pool was down Sunday, the hot tub was still available for use.

Complaint: [redacted]I am rejecting this response because: I called the business back several times regarding their initial message...

about wanting to give me a refund, and I could not reach the owner. I left multiple messages and in the last message I included my address for him to send my refund check.Sincerely,[redacted]

The Econolodge on Rt 43 is a health and safety hazard. The smoking floor is so toxic that it is not a healthful environment for the help to work in. The Brimfield SWAT team was across the hall rousting a guest that, according to the desk clerk that morning, has been visited by the team 4 or 5 times during his stay. Finally, we came away with fleas that my dogs picked up in one of their rooms. Our requests for flea shampoo were ignored even though the desk clerk said that they did indeed have flea shampoo on the premises and that she would bring it up. We never got it and brought the fleas back to GA with us. Disgusting place.

WHen we checked the AC unit, it was in working order. Also, as we are an outdoor property, if any flies enter the room when the door is opened, we can not do anything about it. When the rooms are cleaned, we make sure there are no flies in the rooms. The Cigarette burn on the comforter might have...

been missed by our housekeepers, and it has since been replaced.Sent on: 7/8/2016 9:07:00 PM

We have already refunded the "No Show" charge back to her card. FYI, she never cancelled the reservation, no she has any cancellation number. Our policy is to charge a "No Show". Our policy is 24 hr cancellation before arrival date. I am doing it in just courtesy.   [redacted]

I'm writing you for taking the time to bring this matter to my attention.A hotel is defined by the quality of service that it provides to its guests. Consequently, it's disappointing tolearn that you're unhappy.We are very disappointed to learn of the problems associated with your recent stay at our...

hotel. There is no excuse for the inconveniences you have experienced. Please accept my apology on behalf of the hotel, and know that yourexperience is not the norm. As, we discussed I have refunded a 25% discount to your credit card and we will honor you with a 25% discount on a future stay. We hope that you will return so we can show you that we can perform. Thank you.If you need further assistance regarding this matter, do not hesitate to contact me directly. Your willingness to share your recent experience is genuinely appreciated.

Review: On October 10th we had 2 rooms reserved for 1 night. When we arrived we were told the rooms were ready and we were able to check in. Once we got to our rooms they had not been cleaned and the beds were just remade. In the room with 2 full beds there was garbage in the garbage bins, vomit on the floors and in the sink. In the room with the king bed there was feces on the bathroom wall, garbage in the garbage bins and a hole in the bed sheets. We went to the front desk to inform them of our issues and it took us almost 20 minutes to find the front clerk who we found smoking behind the dumpsters. We informed her of the issue and asked our rooms to be recleaned and have fresh sheets on the beds. She told us they didn't have the staff to do it and we offered to clean the rooms ourselves. She told us that wasn't an option. We told her we wouldn't be able to stay there and wanted to check out and have my credit card refunded. She told us that since we had been there for almost an hr she wouldn't refund us. I explained to her that we had been looking for her and had been waiting in the front lobby. She then told us that since we made the reservations through Priceline that they would have to refund us. I've chatted online with Priceline numerous times and they said they are willing to refund us but need the hotels permission, which the hotel has refused to give. I've spoken to manager Ann 3 times now trying to find a resolution and was told the General Manager [redacted] needs to approve it and would be calling me. I waited 2 weeks, no call. I called three days ago and asked to speak to the GM or have him call me that day and was told he would. I let Ann know that we are over a month since the incident occurred and waiting this long for a resolution was unacceptable and I'd be filing a complaint with the Revdex.com if I didn't hear from him in the next 2 days.Desired Settlement: I would like both room charges refunded to my credit card since we were unable to stay in either of the rooms.

Review: I am lodging this complaint against the [redacted] for improper customer service. Upon check in I informed the hotel that my stay would be long term about 3 months due to the fact that I am working a traveling construction team. 6 weeks into my stay I was asked to change rooms because there was a leak coming up through the floor under the sink that was keeping the carpet very wet and when I asked what it was coming from the owner could not confirm or deny that it was raw sewage so I changed rooms at the request of the [redacted] of the hotel. I moved to the room next door and was there for 3 days when I started having trouble with the key to enter the room a red light would come on I went to the front office with this concern and the [redacted] on duty attempted to use his key to enter the room he also got the red light and came to the conclusion that the batteries needed to be changed however he did not change them at that time. The following evening after returning from dinner around 8:45pm the keys would not work at all and we where locked out totally the [redacted] tried to get us into the room and could not the override box would not work either the batteries where were changed out and still nothing we where not able to gain access to the room until about 11:30pm and only after the [redacted] where called in and had to use a hammer and crowbar to know the whole lock off the door and then had to relocate once again. After moving all of our belongings for the second time in a week we where moved back to the first room....(the floor was still wet). We spoke to the [redacted] about being compensated for the inconvenience of the back and forth and late hours of gaining access to the room when I needed to be at work by 5am he turned and walked away. The next day I went to the office to speak to the owner [redacted] once again and he told me "If you don't like it you can leave." I then asked him why he was being rude and reminded him that I was still paid in advance for another 2 days and that I would have no problem leaving if he would refund my money for those days and his response was " I am not giving you anything back and no free nights if you don't like the way I run this hotel go to another one." So at that time I checked out and moved to another hotel.Desired Settlement: I would like for it to be known and posted that the customer service at this location is horrible and I would like a refund for a portion of my stay for the rudeness and inconvenience .

Review: My husband was staying at the Econolodge in Billings, Mt. and was paying for his room each Monday. On the 23rd of April there was 326.97 dollars taken out of our checking account. This was the usual amount to be taken out each Monday. My husband had told me that Econolodge was going to raise their rates but he did not know how much. Then on the 25th of April Econolodge took out another 108.08 dollars from our checking account, without our knowledge. I called the Econolodge and spoke with the manager and was told that my husband signed a piece of paper saying that he knew that they were going to raise the rates. There was nothing on the paper giving the Econolodge authorization to take the 108.08 dollars from the checking account. My husband was not there when the card was ran the second time. Another issue that we had with the Econolodge was that the room was filthy. There were stains on the walls that looked like someone had pissed on the walls. The dryer that was to be used by the whole motel did not dry the clothes and the washer and dryer were in a little tiny room, that was hard to get to. When I called to make sure that the room had been paid for, they could never find his name in the computer. This was a horrible experience and we will never stay at another Econolodge again.Desired Settlement: I feel that we should be reimbursed the 108.08 dollars back to us.

Business

Response:

[redacted] stayed at the Econolodge from 4/1/2013-4/29/2013. Attached please see his registration card, guest folio, weekly contract, and signed registration cards. I understand that there were several complaints voiced in this complaint. These issues were not brought up to this hotel until this report was filed. We have done several renovations and updates to the hotel to increase guest comfort and satisfaction. The hotels weekly rates were increased on 4/14/2013 and the current rate of $42.72 was honored for this guest thru this week, which led to the charge of $108.08. The following week the rates were increased. The guest signed the registration card accepting the current rate and I apologize that this guests wife was not kept up to date on the rate changes. We do our best to keep our rates competitive with the local market and because of this the rates fluctuate from time to time depending on supply and demand.

I hope this offers some clarification and assistance with this complaint. Please let me know if I may be of any further assistance to you.

Thank you for your time.

Business

Response:

onse to the return information concerning this case, The room rates at nplodge went up on 4/14/2013 to $57.15 per day for the weekly rate, ere notified of this on 4/14/2013 as notes were placed under all weekly rs updating them to this. Mr. Lonny Lipierre was locked out of his room times in order to have him come down and sign his registration card lis stay. His last receipt he never came down to sign the registration card, ny Lipierre was instructed on the room rate increase and we did honor j& for longer than we had to. Finally, we could no longer honor this rate for lest and he knew this. We then charged the card on file for the room in the of $108.08 to cover this final week; when in fact we could have charged 3 8.Q8 and we did not. I once again apologize for the confusion but Mr. ipierre was aware of the rate change and we have to stand by our rates did not other guests would be upset and feel they were not treated fairly, this offers more clarification and if you require further information, please e ito contact me.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9534485, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I am rejecting the response made by Econo Lodge because they stated that my husband knew about the rate increase. My husband never signed the last registration form showing the rate increase. How is it legal for the Econo Lodge to run someones card without the customer standing in front of them. My husband and I are insisting on the money being reimbursed to us-$108.08. I am not happy with the way that Econo Lodge handled the rate increase at all. All that the Econo Lodge did was send all the papers to you. There was never any kind of resolution to this problem.

Regards,

Review: We checked into the hotel after a long day of driving and once settled into the room found no TV. My wife went to the desk and asked for a TV, they offered to change rooms as we were already settled in we asked that they bring us a TV. On her way back to the room she found an employee changing out a refrigerator and asked them to get us a TV. When she got back to the room I told her that there was also only one pillow. The person changing out the refrigerator for another room got us pillows but did nothing about the TV. We were tired and went to sleep. Slept in a bit due to time zone change and got to breakfast at about 8:45. My wife really likes waffles, they had already started to clean up and as such there was no batter, she asked that more batter be made, they refused so I went to the desk and asked to see the manager, the person behind the desk (Latter we found out her name was [redacted]) told that I could in two days as she was not there. I told her what all had happened and asked for batter, she refused, would not give her name, told me she does not really work there and was just filling in. When I told her that this was not acceptable she told me to leave. I phoned the corporate office and was on the phone with them (they told me her name) when she knocked on the door with our receipt and told us to leave now. I was still on the phone with corporate, they came back on the line and told me that they could give me coupons but could not refund my card and that they were sorry for the way things were handled and that they would be in touch with the hotel. [redacted] it would appear did not really want to work, she was sitting behind the desk doing nothing, she would have had to make the batter and had already decided that she was not going to make batter and nothing I could say or do was going to change that. Pretty much she was acting like she was in charge and how dare I question her judgment.Desired Settlement: A full refund as well as [redacted] being fired. Econo lodge is in the hospitality business. We were charge $125 per night with a check out time of 11:00 and were suppose to have a TV and breakfast with waffles were to be provided until 9:00. We were denied a TV, we were denied waffles and were not allowed to stay until the 11:00 check out time. We were ok with no TV, however my wife really likes waffles, they are important to her, She will at home get up in the morning early to make them. All Econo lodge would have had to do to make us happy was to make up a few cents worth of batter. I suspect that [redacted] is paid by the hour, as she was just sitting behind the counter doing nothing, it should have made no difference to her if she was sitting behind the counter or making batter. First when my wife asked for batter, this should have been the end of it, she should have made it. When I told her abou the TV, the Pillows and also at that time the klenex dispenser in the room was empty she should have offered to make batter and offered a partial refund instead she was a bit of a "smart [redacted] about the entire thing wanting to make sure every one knew she was in charge. BTW the one person who was great to deal with was [redacted] the cleaning person, he should be manager

Review: I checked my mom, who's 81 years old and speaks no English, into EconoLodge Fort Lee in the afternoon of Jan. 12, and paid $450 cash for her to stay for 5 days. However, my mom could not fall sleep at all during whole night, due to high way noise (right next to I-95). She's a heart condition. I checked my mom out around 2 pm on Jan. 13. I have contacted the manager of the hotel, Andy [redacted], by email on multiple occasions ([redacted]) regarding a refund of $380 as follows. However, the manager has never replied.

$450-$70 (for one night) = $380Desired Settlement: Refund unused cash.