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Made reservations thru Tourico and asked if I can cancel reservation, I Was told within 24 hours only to find out that I was not able to cancel reserv
My wife made reservations through Tourico in Dec of 2016. Before confirming the reservation she asked if she would be able to cancel the reservation because she was not sure if I would go on the day that she was inquiring about and she was told yes as long as it was canceled within 24 hours. She went ahead and made the reservation and when she received confirmation it stated that she was not able to cancel since it was outside of the cancel period. She called to inquire about what it stated about canceling on the reservation confirmation letter and she was told that she would not be able to cancel the reservation because it was outside of the cancellation window and was told that she would not receive a refund.She told Tourico that before the reservation was made she asked if reservation can be canceled and she was told yes and that is why the reservation was made.She immediately called the hotel and was told that since reservation was done through a 3rd party, she would have to go through company that reservation was booked with for any reservation changes. She called Tourico back and they said there was nothing they can do. She then called *** immediately to cancel charge and to dispute charges. *** contacted Tourico and Tourico said that she never canceled the reservation therefore, she would not get a refund. She tried to cancel and they didn't want to hear anything of it. Where we stand today is still in a dispute with Tourico and all I am asking is for a reverse charge on my card.

I was trying to make reservations for Omni,I called a 800 number that was on the website I thought I was talking to Omni Headquarters, I even asked the representative David to confirm this was Omni Headquarters. I made the reservation and was told I had to pay that day, I found this odd since I book this every year way in advance and am never charged that day. I never received my confirmation , when I called to inquire about the reservation Omni said the confirmation number was not from their company and the dates I reserved were not yet available. My credit card company confirmed that it was not Omni that charged my card, it was Tourico Holidays. I called them and spoke to Annie,I asked to cancel the reservation and for a refund since I was told and mislead to believe I was speaking the Omni Headquarters. Annie said I agreed to a no refund policy and would need to forward the request to the escalation department ,someone from that department would get back to me within 48-72 hours. The reservation made for me was wrong and not even available for the dates I had reserved.

I am attempting to cancel a reservation and the debit card I used to purchase is no longer valid. The closed the account with my issuing bank
I am attempting to cancel a reservation and the debit card I used to purchase is no longer valid. I closed the account with my issuing bank. d
I was told on the phone they would send me a check which I am fine with then they changed their story and said to get a letter from my bank.
My bank said I am no longer a customer and the account has been closed and they do not provide letters in this instance. All transaction in and out will be declined.
This agency insists on me providing documentation which my previous bank will not provide