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EasyClickTravel.com

220 E Central Pkwy STE 4000, Altamonte Springs, Florida, United States, 32701-3400

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Reviews Travel Agency, Hotel Reservation EasyClickTravel.com

EasyClickTravel.com Reviews (%countItem)

A huge thank you to Tourico for a vacation they booked for my husband and I that will take us to the Hilton in Hawaii in April 2019 to celebrate our Anniversary. They saved us $2400 on this vacation, which has made it possible for us to take this Dream Trip! Their staff is very friendly, and knowledgeable!

I paid for a hotel reservation and my card was charged. I received a confirmation from Tourico Travel for and they did not provide the hotel rooms.
No hotel rooms were provided after receiving written comfirmation of non-refundable rooms and my card was charged.

Desired Outcome

My husband left for his business trip expecting to have a room to stay in and no room was provided. He had to cancel his convention and lost out on gas and hours of driving. I expect a refund of $716.30, plus an additional credit of $716.30 to use on another business trip.

EasyClickTravel.com Response • Jun 28, 2018

Dear Valued Guest,

Thank you for contactng Tourico Holidays with your service opportunity. Kindly note on June 27th we received a call from guest requesting to take the option of canceling the reservation free of charge. We have issued full reimbursment of $716.30. to the the credit card provided. No other compensation will be provided. We apologize for any inconvenience. Have a good day.

Customer Response • Jun 28, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response. We did not cancel the reservation! My husband was enroute to the hotel for his business trip and he called the hotel to check on his room and the hotel said that Tourico Travel never booked any room for him. Tourico travel charged us for this room on June 15th, but never provided any room. My husband had to cancel his conference/business trip as no other rooms in the area were available and he is out both time and gas.

EasyClickTravel.com Response • Jul 04, 2018

Greetings,

Thank you for your kind reply. I do sincerely apologize for the challenges that have been experienced on this reservation. This was a confirmed booking in our system with a confirmation number from the hotel confirming they had the booking in their system. Unfortunately, prior to the call with your husband, we were unaware that the hotel had cancelled the booking and were sold out for the night. We provided two options to your husband 1) We can secure and provide an alternative hotel for his stay at no additional charge or 2) Cancel with a full reimbursement. He made the decision to cancel the reservation and receive a full reimbursement. We honored his request and reimbursed in full. As this was his request and the full reimbursment was provided we will be unable to provide any further compensation on this booking. Again, I do sincerely apologize for the inconvenence that this has caused.

Warmest Regards,

Tera
Client Services Senior Agent

I just recently joined Tourico and used them to book my family trip to aruba. I can honestly say they saved us over $2600 on this trip. The agent were intelligent and helpfull in every way.
Thanks again.

If I could give less than one star I would.

I accidentally booked a hotel room using my Aadvantage points one day after I needed the room and I first called tourico to fix the problem, they said that the couldn't help me and to try the hotel. So I called the hotel and they said not problem that they have availability and just to call back to tourico and have a manager switch the times. So I called back and spoke to Seth, sho informed me that this was impossible and that the first person who referred me to the hotel was incorrect. I asked to speak to a manager and her informed me that they are all managers, so I asked to speak to his manger and her informed me that this would not be possible.

So here I am, with the hotel unable to help because technically they paid for me and apparently all of the employees at tourico are managers. So good luck if you run into a simple clerical error.

Though they were polite, their inability to help with even a simple task makes them absolutely a disgrace to the Aadvantage program and to anyone who expects even a little bit of customer service. If you are telling me that in 2018 there is not a way for a manager to hangs a simply date when all parties agree, you must think I am a fool.

I had to call *** directly to get anyone who would assist me, and the customer service team there is fantastic, but it seems to me that they should not use such a terrible partner as this.

I will be telling everyone I know about this incident and it has permanently changed the way that View Aadvantage

EasyClickTravel.com Response • May 24, 2018

Regrettably as Tourico Holidays was only an intermediary in this case we were unable to provide assistance in regards to this booking. Of course, we strive to provide the best possible services regarding any and all bookings that we receive request for assistance from our partners. This service opportunity is only able to be action-ed by the agency or point of contact who secured the reservation through Tourico Holiday.

Unfortunately, as we are unaware of any agreement negotiated and then accepted by the guest and their booking agency during the booking process, you must direct any inquires or concerns regarding this issue back to the booking agency, who is also the merchant.

Booked a 2 night stay under fully refundable price point. Never notified that this reservation was not amendable. Company refused to amend to 1 night
Reservation in August 2017 for May 2018. Bought the fully refundable price point and specifically not the non refundable rate. At no point was notified that this reservation could not be amended in any way. Tried online and by direct home call to amend the reservation to one night and was told that I was not able to do this because the hotel itself wouldn't let them. I didn't make the reservation through the hotel but through Tourico and Tourico as the seller should have known about any restrictions and communicated them to me.

Desired Outcome

1 night credit and amended rrservation

EasyClickTravel.com Response • May 04, 2018

Thank you for contacting Tourico Holiday's Client Services. Please note that we are able to amend the reservation if you wish to extend the booking or change the dates of stay at the property without reducing the number of nights. Unfortunately, due to the policy set forth by the property for bookings during this time period, there is a minimum night stay, we are unable to reduce the number of nights for this booking as requested. If you had attempted to secure the reservation for a 1 night stay our system would not have populated the booked property due to the stipulations. We are able to cancel the reservation with a full reimbursement to you until May 17,2018 at 12 noon (local hotel time) as described in the cancellation policy established during the booking process.

At this time if you wish to cancel this booking we are able to process this request. Please note that any amendment is subject to rates, availability and policies of the property.
At this time if you wish to cancel this booking we are able to process this request. Please note that any amendment is subject to rates, availability and policies of the property.

Customer Response • May 11, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
While I certainly understand that there may be restrictions like "minimum nights", I do not understand how it is the customer's responsibility to determine this. I was never advised of this restriction prior to making the reservation. It was never included in any information before OR after I made the reservation more than 9 months ago.I find this unacceptable.

EasyClickTravel.com Response • May 14, 2018

Thank you for contacting Tourico Holiday's Client Services. Please note that we are able to amend the reservation if you wish to extend the booking or change the dates of stay at the property without reducing the number of nights. Unfortunately, due to the policy set forth by the property for bookings during this time period, there is a minimum night stay, we are unable to reduce the number of nights for this booking as requested. If you had attempted to secure the reservation for a 1 night stay our system would not have populated the booked property due to the stipulations. We are able to cancel the reservation with a full reimbursement to you until May 17,2018 at 12 noon (local hotel time) as described in the cancellation policy established during the booking process.

At this time if you wish to cancel this booking we are able to process this request. Please note that any amendment is subject to rates, availability and policies of the property.

Customer Response • May 16, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
While I certainly understand that there may be restrictions like "minimum nights", I do not understand how it is the customer's responsibility to determine this. I was never advised of this restriction prior to making the reservation. It was never included in any information before OR after I made the reservation more than 9 months ago.I find this unacceptable.

Just Joined Tourico recently and used them for a trip to Orlando.....they saved me a ton of money on my trip. Look forward for some great deals on future travel. Thank you for all your help.

I have used Tourico for a number of years and have literally saved tons of money. I just booked a trip to Aruba and saved about $1100 dollars .Just wanted to say thank you for the great service and pricing. keep up the great deals !!

I recently used tourico for a stay in clearwater beach fl at the *** they saved me over $1000 on my trip with excellent service. In reading some of these other peoples complaints It appears many of them lack common sense on some very simple things. I have been a member with tourico for years and have never had a problem and have saved tons of money FYI

Reservations canceled by agent without our knowledge, no cancelation notice given leading to over charges and becoming stranded in unfamiliar city.
I originally booked a hotel with my husband on 10/26 for travel in NYC on 12/1-12/3. We received confirmation emails up until 1:10pm on 12/1 the day we arrived in New York. On arrival to the hotel at 1:00, as we were checking in, the hotel concierge notified us that Tourico canceled the reservation. We did not cancel, the cancel was on Tourico's end. We received NO NOTICE of cancellation by Tourico. We were then advised by the hotel to call Tourico and have them rebook us at the same rate originally booked, as rates for same day reservations had more than doubled in price. The original reservation was canceled by the credit card company because it did not recognize the charge and the money was initially refunded. I had 2 EXTREMELY unpleasant interactions with two representatives. Initially they stated they were unable to process a new reservation for us and we had to book directly with the hotel. The hotel manager stated that this was not the case and Tourico would need to rectify the issue so we would not be charged upwards of $1000 for a hotel we initially paid $512.05 for. After much insistence we were told that we could be rebooked with Tourico, so I was then transferred to another individual. At this point no 2 bed rooms were available, there were 4 in our party. We flew 3 hours, paid $300 a person, to end up in an unfamiliar city with no hotel or resources. We were told that the only room available was a 1 king bed at a higher rate than we originally booked. Because of our immediate need for lodging we were forced to book 1 king bed for 4 people. The rate was $665.23. Now my husband and I are reviewing our bank statements and Tourico has AGAIN charged his card. So now we have two charges one for $512.05 and one for $665.23. We were NEVER informed that the reservation was canceled, no confirmation number or email was sent for the initial cancelation by Tourico. If we had received this cancelation email, we would have been able to rectify the issue PRIOR to becoming stranded in New York City.

Desired Outcome

We would like to be refunded the total cost of BOTH hotel charges, $512.05 and $665.23.

EasyClickTravel.com Response

reetings ***,

Thank you very much for contacting Last Minute Travel Post Travel Client Services. Please be advised that a reimbursement of $512.05 USD was issued on November 27th and you would need to contact your financial institution for further assistance. Regarding the charge of $665.23 USD, this reservation was used in its entirety and we are unable to reimburse you in full. As a courtesy, we have issued a credit of $153.18 USD to match the original amount billed. Please allow 7 to 10 business days for the reimbursement to reflect into your account and up to 30 business days, for international accounts. We sincerely apologize for this inconvenience and please do not hesitate to ask if there is anything else we may assist you with.

Warmest Regards,

Lyann P

Client Services

Last Minute Travel

Phone: 1-800-442-0568

Fax: 407-212-3533

I booked a hotel using *** (also known as Touraco Holidays), tried to cancel it, and have not received a refund.
On July 28, 2017 I booked a hotel room using the travel site *** I intended to book the room for that night, but booked it for August 28, 2017 instead. My email confirmation (reservation number *** and record locator***) said I had until 3 days prior to check-in to cancel for a full refund. On August 5, 2017 I clicked on the link in the e-mail and filled out their form in attempts to cancel the hotel room. I received support ticket number ***. On August 12, 2017 I received a reply e-mail from Kimberly A from Client Services asking how they can assist me, and received a second e-mail saying "Your support request has been resolved." However, upon looking at my credit card statement, I am still being billed for the full amount, and nothing has been "resolved." Since then, I have tried reaching out to Last ***, and they have not replied. I have attempted to contact them at least five times. Although I am not certain of all of the dates, I know I reached out to them August 5, September 14, and December 1, with them only following up on August 12, and a second time on August 13 asking me to rate their service. I contacted my credit card company, Capital One, to file a dispute, but they have been of no assistance.

Desired Outcome

A refund for the $155.71.

EasyClickTravel.com Response

Greetings***

Thank you very much for contacting Tourico Holidays Client Services. We have contacted the hotel and have confirmed that the reservation ran as a No Show as the booking was never cancelled. We do not have any records on file that a request to cancel the reservation was sent prior to the travel dates selected and this was the reason the booking remained active.

Although we have been charged in full by the hotel, we have issued full reimbursement in the amount of $155.71 USD to the method of payment on file. Please allow 7-10 business days for the credit to reflect into your account. We sincerely apologize for this inconvenience and please do not hesitate to ask if there is anything else we may assist you with.

Warmest Regards,

Lyann P
Client Services
Tourico Holidays
***
F

Customer Response

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response since I am getting fully refunded. They are doing what is right.

Customer Response • Jan 15, 2018

On 12/25/17, Touraco Holidays said they would refund my account the $155.71, and that it would take 7-10 business days. It is now 1/13/18 my account still has not been credited.

EasyClickTravel.com Response • Jan 18, 2018

Greetings ***

Thank you very much for contacting Tourico Holidays Client Services. We apologize as there seems to have been some miscommunication and this has caused the delay. We are pleased to inform you that the cancellation fee has been waived as of January 11th. Please allow 7 to 14 business days for the reimbursement to reflect into your account and up to 30 business days for international accounts. We sincerely apologize for the inconvenience and please do not hesitate to ask if there is anything else we may assist you with.

Warmest Regards,

Lyann P

Client Services

Tourico Holidays

Phone: ***

Fax:

I booked a hotel through Abenity the reservation # Issue Date: 13 Nov 2017
Reservation Number: ***
Record Locator: *** I paid 123.63 on
I booked a hotel room at the *** from Tourico on November 13, 2017 I paid 123.63 from my bank card ending in ***. The hotel date was booked for November 18, 2017 that Saturday I checked in and the hotel told me that I had no information stated that I paid already so I had to pay again to stay swiping the same card ending in ***. The amount that was held on my card was I paid 122.90 which they ended up refunded the 15.00 back to my account which was only held with me paying the balance of 107.90. They refunded my account of 107.90. It should have been 123.63 refunded back to my account and I also sent them documentation of an NSF of 32.00 that was on my account due to me having to pay double for my hotel stay. They have not paid that either. I just want to be treated fair in this matter. I'm not understanding why they charged me 123.63 and the hotel only charged me 107.90 and the are supposed to be a discount company through my employer. I feel I have been mistreated in this manner and that the company needs to fix this.

Desired Outcome

I am seeking that they pay me my initial amount of 123.63 and that they pay my NSF from my bank of 32.00.

EasyClickTravel.com Response

Greetings Ms.,

Thank you very much for contacting Tourico Holidays Post Travel Client Services. We sincerely apologize for this billing discrepancy that occurred at the *** Airport. That is definitely not the service we aim to provide. We strive on a daily basis to provide a flawless travel experience and we are very disappointed we fell short on your experience. Please be advised the amount billed by the hotel directly was a competitive rate that is not offered to the public. As a goodwill gesture we have issued a credit of $50 USD to cover the difference and the NSF charges applied due to the inconvenience. Please allow 7 to 10 business days for this to reflect in your account. In the event your method of payment is international, it may take up to 30 business days for the refund to reflect. We sincerely apologize once again and please do not hesitate to ask if there is anything else we may assist you with.

Warmest Regards,

Client Services
Tourico Holidays
Phone: 407-667-8700
Fax: 407-212-3533

Customer Response

(The consumer indicated he/she ACCEPTED the response from the business.)
I thank you for responding and fixing this issue and hopefully I will not have this happen again. I appreciate you acknowledging the fact it was an discrepancy in your part and I appreciate that. Thank you.

I needed to cancel hotel reservation due to Hurricane Irma.Over 45 days and several calls to customer service and I still do not have my refund.
I made a hotel reservation in April for a trip to Miami in September. I was excited about the low price for the hotel room.

Due to hurricane Irma hitting the Miami as a Category 5, the hotel closed and I was directed by the hotel to contact the travel services I used to book the room.The hotel was waiving any cancellation fees due to the hurricane.

I canceled the hotel room on 9/12/17 and expected to receive a $420.24 refund. I have talked to several customer service agents and the accounting department with no resolve.

I went to my local bank and the credit card account was closed a month before the refund was submitted by Tourico Holidays. The bank sent the funds back to Tourico Holidays because there was no account for the funds to be allocated.

Tourico Holidays is claiming they never received the return on funds from the bank. I have VISA transaction numbers from the bank verifying the return.

Desired Outcome

I demand to be issued a paper check from Tourico Holidays for the full amount of the refund at $420.24 for cancellation of my reservation.

EasyClickTravel.com Response

Greetings ***,

Thank you for contacting Easy Click Travel. Please be advised that we have been informed by our Accounts Receivable department that your claim for a missing refund is being reviewed by your issuing bank and our Merchant Services Management. We were provided this information as of 11/10/17 and our Accounts Receivable department will provide you with any updates received by the additional parties involved. Please feel free to contact us directly at 1-407-667-8700 and request our Accounts Receivable department. We apologize for any inconvenience and thank you for your patience.

Kind Regards,

Client Services
Tourico Holidays
Phone: 407-667-8700
Fax: 407-212-3533

I booked a hotel room with this service only to be told I had no reservation upon arriving at said hotel. Called agency and was sent to another hotel.
I did an online booking on October 6th, 2017for a Clarion hotel on October 7, 2017. Upon arriving at the Clarion I was told I was not reserved in their system. So I call last minute travels and was informed they had moved my reservation to a Holiday Inn 20 minutes away. They guaranteed I would have no problem getting my room there. Upon arriving at the Hoiday Inn I was told they were overbooked and could not accommodate me. They young man who waited on me told me he was sorry but there was nothing he could do. In the meantime Last Minute travels called Holiday Inn because I was quite upset at this point and very tired from my travels. I finally get to talk to a manager (talia) who said that we called in and cancelled. I never did that. They had me down with a Visa card. I do not own a Visa card. Obviously someone messed up everything in the computer. Possibly someone with a Visa called and cancelled and the young man who was new put it under my name? I don't know what happened there but after sitting in lobby for over 3 hours the manager Talia got a room for my daughter, boyfriend and myself. While I understand that Holiday Inn also made a mistake, I feel the travel agency messed up on 2 accounts because they booked me at first hotel without confirming that the hotel could give us a room and then sent us 20 minutes out of our way to another hotel who also said they were over booked. To top this all off I have been charged 127 by the booking agency and 137 by Holiday Inn when agency Promised a 20% off because of my inconvenience. Not only did I not get 20% off at Holiday Inn, I also had to pay last minute travels. I was made to sit 4 hours in total between 2 hotels for a guaranteed room. I didn't know Ben get to relax at motel or hardly sleep because of frustration and am paying two different bills for a simple 1 night in a hotel. I know that I shouldn't have to pay two separate bills and I also feel that I was cut out of time to rest or use pool or anything else That I paid for. I want a full refund from Last Minute travels and I want the 20% they promised off of the bill for sending me to Holiday Inn. So long story short, Iwas charged by booking agency and Holiday Inn too. I have e-mails with confirmation numbers from Agency for my room at Clarion that I never got to use. I was not given a receipt at Holiday Inn but I do have bank statements for withdrawals from agency and Holiday Inn.

Desired Outcome

I want the business to refund the 127 for a booking I never received. I want them to make good on their 20% off, especially since I had to also pay Holiday Inn which they promised would be no problem for me. I didn't get a room for 4 hours and was very tired and did not get all the time I paid for.

EasyClickTravel.com Response

Greetings ***,

Thank you very much for contacting Tourico Holidays Post Travel Client Services. We were very disappointed to hear of the service opportunities you encountered during your recent trip and we sincerely apologize for that inconvenience as that is definitely not the service we aim to provide. We have confirmed with the Holiday Inn Morgantown Hotel that due to a clerical error they were unable to locate the booking reserved as an alternative from the The Clarion Hotel at Exton. Please note that the Holiday Inn Morgantown Hotel has confirmed that all charges for room and tax have been applied to our account. For the challenges endured a 50% discount has been issued to your method of payment. Please allow 7 to 10 business days for this to reflect in your account. We hope this rectifies your perception of our services and please do not hesitate to contact us directly at 1-800-442-0568 if there is anything else we may assist you with.

Warmest Regards,

Lyann P
Post Travel Client Services
Tourico Holidays
Phone: 1-800-442-0568
Fax: 407-212-3533

I am requesting a refund of $300.85 due back to us for our 2 cancellations which were guaranteed for full refund per the customer representative.
We booked and paid for 2 separate reservations (*** and *** with Last Minute Travel aka Tourico Holidays on 04/08/17 for a family vacation for 3 adults and 1 toddler in August 2017. 1 reservation for myself my wife and my 11 months old son, and a 2nd reservation for my brother. A month after the booking my son fell sick for 2 weeks which my wife and myself had to take off work and use all our off-days to take care of our son. In light of that, we quickly called Tourico Holidays to inquire about cancelling the entire family trip because we no longer had off-days to take off work for the family trip. We spoke to a representative who guaranteed that if we cancelled before August 1st, we would get a full refund. It was on a recorded line so I know this for a fact. Then we had to let my brother know that Tourico Holidays said we would get a full refund once cancelled. The following weekend we called to cancel all 2 reservations and were told that we would not get a refund in full because the other representative told us false information. They said they would get with a supervisor and give us a call back. In a week or so, we were contacted and told that they would honor the full refund due to false information being told to us. On 07/05 to 07/07/17 we were refunded $1,489.25 out of $1,790.10 that we prepaid. There is a missing $300.85 that they did not refund to us. We called ever since then only to be told that they will notate the account and have a supervisor calls us. Then we called again in a week and were told that the supervisor is not in yet. Later that week we called again and were told that they will review the inbound call tape from the first representative who told us false information to determine whether or not we deserved full refund on both reservations. Then we have not heard back since. The fact of the matter is that I personally booked 2 reservations and paid for both on my personal card as it was a family trip. Now if 3 out of 4 family members can no longer go the "family trip", wouldn't it make sense to deduct that the 4th family member aka my brother would not be going as well? So if we were told of a full refund for both reservations being cancelled then we deserve full refund for falsely informing us. We cancelled both reservations and deserves full refund as we were told. If you want proof of doctor visits and prescription bills during that time that our son fell sick, we will be glad to send you copies. Please refund the $300.85 back to my card. You are not only losing a family as your customers, you are losing everyone else that we come across and share this horrible customer service with. We will also contact the Attorney General's office and consider legal resources available to us. You are liable for what you and your representative guarantee to your customers.

Desired Outcome

Refund the remaining $300.85 due. We were promised full refund by you and your representative and we will only settle for a full refund.

EasyClickTravel.com Response

Greetings Mr.,

Thank you for contacting Last Minute Travel and Tourico Holidays.

When your wife contacted us on June 30,2017 10:34:03, you requested to amend your reservation. You were unable to provide us the reservation number, but provided the name. We advsied you that while you were unable to amend your bookings as part of a package, that we could cancel the booking free of charge. This turned out to be in reference to only the hotel, and not the Flight Portion of this package. Reservation's RL (***). As this was our error, we have already refunded the price of your flight 601.69 in full, at a loss since the airlines are unable to waive cancellations.

With regards to Reservation's RL (***), a serparate set of bookings with different name, we have advised your wife that this was not discussed during the original call, and we would not be honoring a cancellation of the Flight Portion free of charge. The hotel portion has been cancelled and refunded.

There will be no further refund in this case.

This has already been discussed with in full and at length with your wife, the owner of the Last Minute Travel Club Account. The call attached has also been previously provided.

Thank you

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
The owner of the Last Minute Travel account is my wife. The owner of the card used to book both reservations is me. I booked both reservations and paid with my card. You entered into a transaction with me the cardholder and booker, not my wife who has access to the discounted pricing from Last Minute Travel. The second reservation needs to be refunded in full even if it bears a different name with me being the one who paid it and asked for it to be cancelled which my wife called you about. How is it possible for me to book a 2nd reservation with our name when it is in fact for my brother? He cant get into a plane with our name on the ticket? You sound ridiculous. Yes you will be at loss because your representative put you in that position. Do not even mention that because you know exactly you need to better train your representative. Why are you punishing a customer? I paid for both on my card, I asked through my wife for the trip to be cancelled. Please refund. I have not disputed with my card issuer to allow you to resolve amicably and to avoid undue inconvenience for your company. If you still insist I will consider a chargeback and start with a civil action. I allowed plenty of time for you to settle but you have not been cooperative.

EasyClickTravel.com Response

Greetings Mr.,

Thank you for your reply. I understand that your wife is the owner of the account and that you are the card holder.

I regret we will not be able to provide the desired resolution of providing a reimbursement in full for your flight reservation as it is nonrefundable after 24 hours of booking.

The information I have provided to you in regards to the Flight we have cancelled and provided a full reimbursement was in an effort of being fully transparent with the course of events, and what we here at Last Minute Travel Club have attempted to do to come to a middle ground. My apologies if it is perceived differently.

Our goal is not to penalize our guests as we strive to satisfy their travel needs.

In this case, we will not be able to provide a refund in full, but if you wish to utilize our services again, I have created a 1 time use promo code (***) to enable you to have a discount (50.USD) on a future hotel reservation booked on LMTClub, minimum purchase 200 USD.

Thank you

I just recently used tourico for a trip to florida and they had amazing prices on hotels that are normally much more expensive

I used these guys to book a hotel in NYC and got a great price and good service. I have to say they did no wrong by me. typically people only post on here if they are upset,or dont understand how things work in the travel world. In all fairness I use this company a lot and have never had any issues. I would recommend these guys to anyone.

We got Great hotel rates in baltimore using these guys Im talikng $70 a nite difference . Ther customer service was very professional and detailed.....we felt comfortable using them and will definately use them again. for many more trips.

I used these in guys to book a hotel in Boston. It was easy booking with the knowledgeable staff and great pricing.

I booked a room at this location through Hotwire. I secured the room for June 16 with a check out date of June 17. Upon arrival we checked in the room Room 509 only to walk in to a huge box fan on the counter. We did not know at the time why the box fan was in there until we walked towards it and the floor was SOAKING wet. I have a 9 month old and there was no way we could stay in that room. We called down to the front desk and was advised that she would locate another room and have someone bring up the keys to a different room. Approximately 30 minutes later we received a call to advised that she was still working on it and that she had another room but the sofa in that room was wet because someone had apparently spilled something on it. She advised that she would check across the street to see if the Renaissance had any rooms. Approximately 30 minutes later the young lady came up to the room and issued us keys to Room 817. She advised that they had to change the mattress for the sofa but we were all set. She said she would comp the charges. We moved all of our things to 817. Well at approximately 1AM my daughter wakes up to water dripping on her. I told her to just come and get in one of the double beds. We checked out of the hotel the next morning and advised the front desk of everything. They advised that both of those rooms were marked out of service and should have never been sold to begin with. Now the hotel has indicated that they have refunded the money and I need to contact Tourico as to why I have not received the money back.
Product_Or_Service: Hotel Room

Desired Outcome

Other (requires explanation) I am seeking a refund of the money that was used to secure the room at the hotel. The condition was deplorable and the hotel agreed to comp the room.

EasyClickTravel.com Response

Greetings***,

Thank you for contacting us. I certainly apologize for the inconveniences faced at the Embassy Suites Montgomery - Hotel & Conference Center.

The hotel has advised that they would like to provide a full reimbursement. Please contact your booking agency, as we are not the merchant on this reservation. We have sent them a seperate notification already.

Thank you and best regards

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
Everyone I speak with is stating the would like to provide a refund, however no one is providing it. The hotel advised that they have already issued a refund to Tourico on June 23. However, Tourico is referring me to someone else? If Tourico could advise where the refund that the hotel issued to them is that would be greatly appreciated. Also, if you could advise who the merchant is on the reservation, that would be great along with who the notification was sent to.

Thanks!

EasyClickTravel.com Response

Greetings

Thank you very much for contacting Tourico. We are pleased to inform you Hotwire has refunded total amount. has been processed to the method of payment on file. Please allow 7 to 14 business days for the reimbursement to reflect into your account and up to 30 business days for international accounts. If you need any further information please feel free to contact Hotwire at RESERVATION CONTACT: 1-866-468-9473 (outside US/Canada +1-417-520-1680) PRESS OPTION 2*** .

Warmest Regards,

Client Services

Customer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Misleading ad/offer through Kayak, led to hotel stay in wrong city!
When searching for a hotel in Vancouver, BC on Kayak, I was offered a special 'mobile rate' through Easy Click Travel (Tourico Holidays), at the Pinnacle hotel.

The hotel is located in North Vancouver, and given that -- a) I am not familiar with the area and could reasonably assume that 'North Vancouver' indicated the northern part of the city AND b) had searched on kayak specifically for hotels in 'Vancouver' (not north) -- I assumed this was within my desired location.

Upon arrival, however, I find out that 'North Vancouver' is a completely separate city from Vancouver! As a result, my wife and I are staying well outside of our desired location and subsequently our vacation is ruined.

Any 'savings' we might have had, are completely moot now that we are incurring significant travel expenses to and from downtown Vancouver.

At a bare minimum, the offer was very misleading.

Desired Outcome

I would like a refund, for at least the second of our two night stay, so that I may book a different hotel within Vancouver itself for our second night. The entire purpose of the trip was to stay in Vancouver, and that has been ruined.

EasyClickTravel.com Response

Dear Mr.,

Our records indicate that we refunded you for 1 night of the 2 night stay on June 18th, 2017 - the amount reimbursed back to your account was $171.74. Please allow 7 - 10 business days for this refund to reflect on your account.

We do sincerely apologize for the inconveniences caused during your stay. Please note that we do list the hotel as being located in North Vancouver not Vancouver and we are not able to control how this information is viewed via Kayak as we are not the same company.

Kind regards,

Lourdes F
Client Services Manager
Easy Click Travel

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Address: 220 E Central Pkwy STE 4000, Altamonte Springs, Florida, United States, 32701-3400

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+1 (407) 215-1107
+1 (407) 215-9866
+1 (407) 667-8744
+1 (407) 667-8850

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www.TouricoHolidays.com

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Shady, yet now dead: once upon a time this website was reported to be associated with EasyClickTravel.com, but after several inspections we’ve come to the conclusion that this domain is no longer active.


www.lastminutecruises.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with EasyClickTravel.com, but after several inspections we’ve come to the conclusion that this domain is no longer active.


This website was reported to be associated with EasyClickTravel.com.


www.easyclicktravel.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with EasyClickTravel.com, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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