Earthscooters.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In the initial interview, they ask a series of questions and then determine if you are eligible for a divorce After the first series of questions, I received a response that I was eligible Never did I state that we had been separated for months I was misled as I had chosen the grounds as abandonment and that clearly does not matter in the state of North Carolina The website should not show that you are eligible for a divorce when you are not That constitutes giving legal advice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

Customer applied for our services on 08-12-07:17:AM and requested the refund on 08-12-9:AM.The same day we sent an email to the customer stating that “Please note that your request will be reviewed by one of our staff membersYou can expect a response via e-mail within 3-business days from the date of your requestWe thank you for your patience in advance.”It’s clearly written here that we will review the refund request and then reply the customer back with a response in 3-business daysEvery company has a refund policyWe have to make sure that the refund request falls under the refund policyCustomer was eligible for the refund and we refunded the customer on 08-19-2016(in business days) and notified the customer on 08-22-because Saturday and Sunday the office was closed.Every company has a refund policy and we are no differentEvery customer has to agree to the Terms of Services, Disclaimer and Refund Policy before the payment.As per our refund policy “However, if in any case you have not accessed our services, you can request for a refund which will be given within days of purchase and a $handling fee is charged at this stage.”Complete refund policy is also available on the website here is the direct link - https://www.getdivorcepapers.com/customer-service.php.We have 100% refund guarantee but when the court rejects the papersIn this case court never rejected the papers and the refund doesn’t fall under our 100% court approval guarantee.Providing SSN# is not a mandatory part of the procedure our customers can always skip that section by entering 000-00-0000.We worked as our refund policy which is already available on the website and shown to the customer before the payment on the payment page

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

We are more than happy to issue the refundKindly send us the court rejection letter at *** and we will quickly process the refund

Customer placed this order on 05-18-and completed the entire online interview required to prepare the divorce papersWe completed the order on the same day and the customer downloaded all the forms on the same day .On 05-20-we received a form updation request from the customer and on
the same day we updated and made the required changes for the customerOn 05-24-customer initiated the refund request but customer was not eligible for the refund because customer received the order. Customer is claiming that the card was used without the authorization but the entire activity on the system was done from the same ip address( same device) and at the time of the online interview customer answered the question " Do you and your spouse live in the same household " customer answered the question as No. Now if both the spouses are living separately than how can the entire activity on the system was done from the same device and even the refund request was initiated from the same device . The email address at the time of the refund request was also same which was used at the time of the payment. The entire investigation shows that customer was not eligible for the refund and received the order as well as the updated papers on time

Customer applied for our "Pennsylvania Divorce Forms" on 04-26- and we completed the order on 05-20-Customer filed these papers after 09-12-with the clerks office Customer filed the papers after months however its written under our refund policy that you have to file
the papers within days of purchasing the service from us as law is dynamic field and its keep on changingCourt regularly updates the papers. Customer took too long to file the papers hence the refund request doesn't fall under our refund policy

Customer paid for our services on 01-18-and complete the divorce interview on the same dayThe order was completed on 02-01-We notified the customer that the forms are available in the account for downloading . After the notification customer downloaded the forms several times from
the systemAfter which customer made several changes in the interview and we successfully updated the forms as per the customer request. This order was completed successfully and customer is not eligible for the refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My order has still not been resolved, and the client has still not mailed off the legal documents
Regards,
*** ***

Customer applied for our Pennsylvania Divorce Forms on 05-02-09:37:AM and completed the online interview on the same dayAfter the interview completion we showed him a message " Due to the results of your interview, your forms need to be reviewed by one of our staffA
thorough review of your interview will allow us to ensure accuracy and guarantee court approval.In an ongoing effort to provide you with superior document preparation, please allow our staff up to 3-business days to review your formsWe apologize for any inconvenience this may cause and greatly appreciate your patience.Please contact our office if you have any questions or concerns."We completed the customer order on 05-06-and sent an email notification to the customer registered email addressThe proof of the email notification is also attached here.Customer downloaded all the forms on two different dates on 05-11-2016 and 05-18-2016. Download history attached here:*** *** ***
*** ***
File DownloadedIP AddressDownload Date/Timepacket.pdf*05-11-07:56:AMINSTRUCTIONSFORTHESTATEOFPENNSYLVANIA100725.pdsrc="/themes/revdex/img/bad-mouth.png">*05-11-07:56:AMINSTRUCTIONSFORTHES...⇄ class="spam2smile">f*05-11-07:56:AMVerification1100138.pdsrc="/themes/revdex/img/bad-mouth.png">*05-11-07:56:AMVerification1100138...⇄ class="spam2smile">f*05-11-07:59:AMpacket.pdf*05-18-01:20:PMpacket.pdf*05-18-01:20:PMINSTRUCTIONSFORTHESTATEOFPENNSYLVANIA100725.pdsrc="/themes/revdex/img/bad-mouth.png">*05-18-01:20:PMINSTRUCTIONSFORTHES...⇄ class="spam2smile">f*05-18-01:25:PMVerification1100138.pdsrc="/themes/revdex/img/bad-mouth.png">*05-18-01:25:PMVerification1100138...⇄ class="spam2smile">f*05-18-01:25:PMpacket.pdf*05-18-01:26:PM This order was completed on time as promised. 05-18-201605-18-

Hello, in regards to the above complaint we were notifed of yesterday, at the time of my response to you I did not realize this customer also put in a chargeback request with American ExpressWe have to respond to thisBased upon him doing this, you can also make the offer to have him return the
stand and we refund him in full instead of trying to resolve the problem like we originally wanted to/ Obviously he is trying to keep the product and get refunded which is dishonest and not how we do business, nor do we want to do business with someone like this. If you could please let me know status and your thoughts, I would appreciate it, so I can respond to the chargeback complaint with Amex. Thank you! Stephanie SchultzTRT Banners, LLCIndustrial AveNorthMaple Hts., OH 44137 Hello, please see the below script between us and the customerWe printed artwork that he supplied and approved. We did not say we would not rectify the situation - we stated we needed him to send a picture of the print in question for us to reviewHe has not done soIf you would like to tell him to do so, as we originally requested, we will be happy to continue to try and resolve this problemThank you.Stephanie Schultz

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:I filed a complaint with this company Revdex.com in Delaware before the ID# *** I never heard from them about this company getdivorcepapers.com I will not stop complaining about this company The papers that they sent me I could not file at the court stated to me by the clerk that works their, the clerk gave me a letter to send to getdivorcepapers.com in which I did that they did not refund my moneyThey have a 100% money back guaranteeI am still in the process of retaining an attorney to get a divorce I will also have the attorney to look into this issue with getdivorcepapers.com, Are you all in with this company because I never heard from you all.Translate Desired Outcome:I know it has been a while but I still want my money back because I was unable to file for the divorce I did every

Customer paid for our services on 01-15-and completed the online interview on the same dayAccording to the information entered by the customer we informed him that it will take 3-business days to review his documents so that we can assure 100% court approval guaranteeAll divorce cases
can't be treated same, some cases need more time to review while others take less time depending on the circumstancesWe completed the order on 01-26-(the 9th business day) The Customer disputed the charge with his bank on 02-18-claiming that the product was defective, damaged, or not as describedWe provided sufficient evidence to the bank and the bank made the decision to rule in our favor.We would in no way ever violate a client's privacyWe submitted adequate proof to defend our case, that we did provide the client with the services he paid forThe credit card company reviewed the client's accusation and our response and found that we did indeed perform our end of the dealServices have been rendered and the client received what he paid forHe has even downloaded his completed forms form our siteWe received no complaint until we received the dispute from the bank that we won.Customer was not eligible for a refund and received the forms on time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Dear Customer We apologize for the inconvenience, but please note that not all cases are treated the sameSome cases need more time to complete and some cases need less timeThe court does not treat all cases the same eitherIn some cases the court needs more time to finalize the divorceWhen we
prepare the papers, we can make sure that all the papers are customized according to your situation and per the divorce laws in your state so that court will not reject the forms at any point of time in the later stagesKindly note , the court also makes changes to the forms from time to time and we have to make sure that we provide you the most recent version of the forms In this case, the customer downloaded all the forms from the system and received the orderPlease check the download history and the entire activity on our system by the customer All the activity was done from the same computer Which clearly shows that customer received the orderOur customer support representative called you only once when the line was disconnected in middle of the conversationIt is our responsibility to inform you about the status of the case and if by chance the line got disconnected, then it is our responsibility to inform you and keep you updated

Like other companies we also provide extra services for an extra cost like rush order, shipping, pet agreement , annulment , legal separation, QDRO etc however our base price is $It is entirely up to the customer whether they want to go for extra services or notWe never force any
customer to go for extra aservices. We completed the order of the customer and customer downloaded the forms from the systemCustomer is not eligible for the refund as this order is already been completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Why did you finish telling the story. Yes, this happened but all the documents needed in the state of Pennsylvania were not in the documents I downloadedWhy should I have to do your job and tell you what paperwork that's missing? You as a business should have done it right for me the first time, customers shouldn't have to tell you your missing paperworkAlso the directions you gave me are not correct eitherYour telling me to file papers that don't need to be filed, directions could be more clear!!!So to me you didn't do all paperwork needed for me to file for a divorceI had to research.This is why i'm asking for a refund cause my paperwork was not completed properly to the state of Pennsylvania

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Customer paid for our services on 10-24-12:07:PM and completed the online interview on Interview Completion Date: 10-24-12:09:PMThe order was completed on the same dayThe forms were available under the Divorce Forms section.Customer contacted us on 11-29-for
the refund and we informed the customer on 12-01-that the forms are already available in the account of the customer. Customer is not eligible for the refund as the order was completed on time