DuraMend Auto Interior Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would suggest that the company add this day notice and official submission to the written leaseThere are no clauses in writing on my contract specifying anything about submissions prior to the day deadlinePositively nothing in writing on renewalsWe all know this could have easily been pulled since I was in a grace period of my lease expiringThey are choosing to be difficult because they canI as the tenant have zero rights here or regard for being a good and on time paying tenant for the past yearsI'm regarded equally as a non paying tenant subject to whatever rules they make up as they go. I have since withdrawn my day termination because I'm absolutely flabbergasted at the fees they would impose of almost $4,dollarsDissapointed but I will have to remain at ***'s Park until the fall of 2017.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear This does not prove that the damage was from meAgain, the damage was there before I moved in (which was acknowledged by management) There hasn't been any mention of pictures taken before I moved in, only that there are pictures after I moved outAs a company Nexus has the "burden of proof"So they must prove it to me I've provided my proof that I did my due diligence to inform management that there was damage before I moved in and was told that I wouldn't be held liable for the damage The actions taken by Nexus which includes the actions taken by the management team at *** ** *** Apartments by charging me for the carpet damage are in clear violation of Kentucky penal code KRS So yes, if this is not resolved in my favor, this will result in legal action.Thank you for your time in this matter
Regards,
*** ***

While we ask the residents to not smoke in the apartment this is something that we have no control overThere is a process that we must follow in regards to complaints, this would both include a verbal discussion with the tenant as well as a written letter to the tenant identifying the complaintThis action was taken with the tenant who was said to be smoking in her apartmentThe issue was eventually resolved but these type of complaints can take time

The address was *** *** ** *** *** *** ** ***This is the *** ** *** in FlorenceMy maiden name was *** *** at the time of the lease and the other person on the lease was *** ***We have both been affected on our credit reports due to this alleged debt.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. They did not refund my deposit, turned me over to collections, never responded to my calls, or letters, and ignored the fact that I even contacted them by phone, and mail. They did not respond to me. They only responded to your office after I issued a complaint. I started contacting them in October of to get this issue resolved and I am still waiting on a return phone call., reply to my letters, etc. Their records do not indicate the true facts!
Regards,
*** ***

Done as she asked. Balance cleared

The Community Manager is trying to reach you to discuss this matter further and come to a solutionPlease contact them at your convenience

It reads October 1st (Saturday) received call contract not entered …entered after---What I was meaning was that I received a call because my lease had not been entered and then entered afterDay notice was turned in on Monday October 3rd---this is what I wrote on the other side of the sheet and it was turned into Stacey (***s’ Park manager)Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12099477, and have determined that this does not resolve my complaint
That was not pet urine on the carpet, we tried to explain to Mary Beth that the wet spots were cleaning solution that my wife had used to clean up mud spots, etcwe have small children so we attempted to clean up any dirt off the carpet, out pets did not urinate on the carpet as they are suggestingMary Beth is obviously the one making this response, she is nothing but a liar to the core, her job is obviously to manipulate the truth so that deposits are not refundedI did not get upset until Mary Beth started yelling at me and calling me a liar right from the start, seriously who does that professionally, the way she explained it once again is a lieOnly a few of the blinds were broken not all of them as she is suggesting, another lieThis company has a one star rating on Google for a reason, they are sm and dishonest in their business dealingsI will not settle for this response, I am just getting started
Regards,
*** ***

Residents are notified in writing days before the current lease expires that their lease is approaching expirationAfter this renewal notice is sent in writing the residents are contacted over the next days to touch base on what their intentions are for signing a new lease or
giving a day notice to vacateMs*** signed a new month lease renewal on September 9, 2016, making the lease expire on December 7, Ms*** was informed of the termination fees that she would be responsible for if she chose to give a 60-day notice and terminate the new contract that she had signed. Ms*** was asking that we void her renewal and allow her to give noticeWe will not void a contract that has been signed and executed by both parties Ms*** was informed of her options to terminate her lease

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Again this company does nothing to rectify his situation They only want to start collection activityThey threatened to send to an agency and to add an additional 30% or more for costs They refuse to discuss with me and only send threatening letters So no my complaint is in no way resolved unless you consider threats as a resolution.
Regards,
*** ***

Please find attached the documents requestedI only have one copy and they have the original renewalsI did attached the renewal noticesI apologize for the written notes on some pagesIf there is anything else I will need to provide, please feel free to let me knowThank you

You were given the opportunity to view the damages to the apartment when you turned in your keys and you refusedThe photo's of the damage were sent to you through emailThe charges will stand, we are not negotiating as stated to you before

I need to know which property and address

We only take pictures when there is damage. We are standing by the charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowwe still think it is unfair that we moved because of their lack of response on complaints regarding health issues and safety issuesWe moved because of the lady who smoked next door that had her smoke coming into our apartment and also because of safety ssuesNowhere did they ever say that we would be in charge of replacing the entire carpetOther tenants are in for a rude awakening when they leave especially the ones that have therapy dogs or even childrenWe feel like even the everyday wear and tear which was part of the contract and included in the portion that stated that we would not have held against us isn't even being included in any of these conversationsWe're at the point where we're probably not going to get anywhere with the manager of the property even though she told the guy downstairs who complained about his noise and made me feel unsafe and also really didn't do much to solve the problem with lady next doorJust sending letters is not going to help the situation and we're fighting this a lot more because we were pretty much forced to move because of these two occurrencesWe're going to stand strong and brett will be reaching out to corporate again on Monday
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards,
*** ***

10/19/first collection letter sent12/18/second collection letter sent2/2/third collection letter sent3/15/emailed final notice of balance or you will be turned over to collections3/29/sent to collections4/13/received first letter from them stating they have sent letters however,
there are none on file.Normally in the turn process ceilings are not painted, however, in this situation due to the nicotine and smoke smell they needed to be painted. It states in the lease to leave the apartment the way it was given to you. This apartment was not full of nicotine and smoke when moved into so we charged them for the extra cost to get it back to the way it was when they moved in. We had no correspondence from them until turned over for collections, several attempts were made. Once turned over to collections they must deal with the collection company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No, this issue has not been resolved There is no proof that the damage is due to my pet as there are no pictures or documentation of the previous damage except the pre moform that I filled out upon request letting The *** management know about the damage when I moved in I will not be held liable for damage from a previous resident I'm happy to pay the balance due if there is undeniable proof that the damage was from my pet Pictures taken after moving out is not proof that my pet did the damage That's only further proof that the damage was there before moving in along with the pre mochecklist provided This will not be resolved until I have received my security deposit minus any valid charges (to replace sets of blinds for the cost of $each) So The *** ** *** owes me $760.
Regards,
*** ***