Dooney & Bourke

worst company ever the dye from there bags comes off on your cloths they have the worst customer service and want you to pay hundreds of dollars to replace a bag you bought from them bo returns no money back bad business practice this is the worst company I have ever dealed with I will never buy there purses again and I will tell all my friends and family

on 10/21 I bought a purse from Dooney using ***. $108.19 was taken from my account. I ended up sending the purse back and confirmed with dooney they had received and processed it on 11/14, On 11/20 They took another $80.39 out of my account even though they had processed the return. I have sent several emails on 11/29, 12/1, 12/4, 12/8, and 12/11. On some of the return emails I was told they were switching to a new system and I would have to wait. On 12/5 I was told it had been processed. On 12/9 I was told it hadn't been processed, but then it had and would take 2-3 business days to arrive in my bank account. As of today 12/13, it has been a month since they have processed my return and I still do not have the $188.58 minus $7.50 return shipping. I have called only to be told they are experiencing heavy wait times and then they hang up. I have emailed, and asked for a supervisor, with the email not being answered. It is like Dooney does no exist at this time.

I ordered a *** bag from Dooney on 11/30/17. They debited my credit card, however when I checked on the status on my order it stated back ordered and they never notified me. I have been calling for 5 days and all the recording says is they are too busy to take calls. I start calling at 9am to 9pm and get this message all day, I have even sent an e-mail and no response to that either. I am trying to cancel this order because it was a Christmas gift and it does not seem as if I'm going to get it on time.

I bought bags online and I even registered for their mailing list to get additional 10% off - I used my mobile phone and for some reason the field for the promo code was not visible. So I immediately contacted the CS via email- I did get a very fast response however they said they can no longer undo NOR apply the 10% credit on my account and they cannot cancel it - the only way for me to get the 10% code is to REORDER it and RETURN the package once I receive it. The thing is I did not go for expedite shipping as it says it will still reach Christmas so it means my Charge will stay for a month just for me to get the 10% off. I decided given the poor Customer Service and poor Tech support and policy they have I am not reordering not accepting the package anymore. This is not the company to support. Other brands has way better customer support than this. I can't believe they will let the customer go through all the hassle because of their system glitch. Geez I will never buy D&B online again and would not consider even buying on stores again.

I purchased a wallet from Dooney.com on 11/15 (Order # ***) on what the company calls *** (which is 3 installments of the total) for a total of $136.95 - Payments being $53.86 at time of order, $41.40 on 12/15, and 41.39 on 1/15/18) On 12/10 my credit card was charged for $82.79 - the remaining amount on my ***. Thereby overdrafting my personal bank account. I made approximately 7 phone calls to the customer service number but everytime was met with a "We are receiving higher than normal call volumes, and we can't accept your call. Try later" - this message plays everytime I try to call. I made approximately 4 attempts to use their online chat option, but reps are never available. I've sent 4 emails to *** to no response. This item was purchased as a christmas gift, I now no longer want to deal with this company. Its still within its 30 days that it can be returned, but without being able to reach anyone at the 800#, I had to attempt to use their return site, but everytime I enter my VALID order number the website states that the number is invalid. So I can't get even send the item back because their system doesn't work. Because they charged the incorrect amount and won't answer any form of communication, I was forced to notify my bank of the situation and hope for some sort of outcome.

I purchased a $300 handbag in October and paid 1/3 of it at time of purchase.

I returned it and it was received by Dooney and Bourke on Nov. 22. They have yet to refund my
money and every time I call, they say they are having issues with refunds for ALL customers.
Refunds are promised to be made within 7 to 10 business days and it has been much longer than that.

I believe there is some deceit going on and that they must be having money issues.
I want to warn other people not to purchase from them.

I placed a order with this company on November 2, 2017. When I received the items, I discovered they would not meet my needs and returned the entire order. The return was processed on 11/16/17. I still have yet to receive my refund. I have called customer service multiple times and was told I would have my refund by a specific date, but I still have not received my refund. We have surpassed the refund period (5-10 business days).

I must say that I am deeply disappointed in Dooney and Bourke company. I recently made a purchase from their website on an *** purse. I have carried your purses for years, but never bought on online. The price of the purse was $248. I signed up to get 10% off because I was a first-time online buyer, which took the price of the purse down to $223.20. I received the purse the following Thursday and on that Friday, I received an email saying you were having a friends and family event for 20% off. I went on that Friday (10/6/17) night and place an order for the matching wallet and my price was $102.40. I never received a confirmation email, so I sent an email to customer service regarding the issue. I got an email back the next day(Saturday) saying they didn’t see anything pending, so I reordered. When I reordered my price had gone down to $71.68 so I was happy about that. I got an email confirmation right away that my ordered had been placed. I also noticed my purse had gone on sale for $173 which was quite a big difference. I called customer service on Monday 10/9/17 and sat on hold for a half hour to speak to someone. I wanted to ask them about the sale price of the purse. I knew I could get the extra friends and family price off, but if I had bought the purse in *** or *** and it would have gone on sale right after I bought it, I could have gone back to the store and gotten a credit. I was told because I used the first time 105 discount they would not credit me the sale price. I was told I could return and reorder. I chose not to for the hassle and the fact that I would be out over $200 dollars to wait for a return. I thought that was bad service and decided I would just chalk it up as my loss. I then received an email saying my ordered (the wallet I had ordered over the weekend) had shipped which was the email for the lower price on 10/10/17. Today 10/11/17 I checked my bank statement and I had been charged twice! I was charged the $102.40 for the order that they told me didn’t go through and for the second order of $71.68 which was the exact same item. I called customer service to tell them of their mistake and after sitting on hold for 20 minutes, I reached a live person. Only to be told all I could do it wait for a refund by return the item. She told me it had already shipped out, which I never got any confirmation on that first shipment of order or shipment. I now have to wait to get the item, return it and explain why I should have my shipping fee waived. So now because of their lack of customer service I am out roughly $85 that I paid more for a purse that had gone on sale and I am out another $102 that I have to wait to get returned for me on an order they told me didn’t exist and that I needed to order again. Their customer service agents didn’t care on way or another. I will not order another purse from them again because simply the way they treat their customers. It would not have hurt their company one bit to give me the sale price of a purse and recredit my card of the mistake they made on sending out and item and telling me to replace the order.

I ordered a Texans wristlet from their online store on a Monday. I selected and paid an extra $5 for 3-day shipping so that I could get the wristlet by Sunday, in time for the game. Went through the checkout procedure and everything seemed fine. I figured I would get it by Saturday at the latest. When I got my confirmation email, it said that the wristlet would arrive on Tuesday. When I emailed the company to ask why it would take so long and why I wasn't notified that the order would take a few days to process and requesting that I be able to send the wristlet back for a full refund, the response was only one line, basically telling me that I should have dug through all their fine print to see how long they take to process orders internally. Seriously- it takes them 2 days to process a simple order for a wristlet, and they couldn't have put a simple statement up before the checkout process was complete to let people know that it takes that long? I'm out almost $13- $5 for the expedited shipping (which did no good) and then $7.50 that they charge for refunds. Ridiculous.

My mother sent me a gift of a Dooney & Bourke style LF015 bag in red. I used the bag once and the stitching was coming out in two places. I contact customer service about an exchange to which I was told that since I had actually used the bag, I was only eligible for repair service. It took several contacts to get all the information regarding where to send the bag for repair service. Packaged, sent via UPS with a letter indicating my preferences to replace the bag or repair it and return to me as soon as possible. I got a letter back requiring me to contact them again to let them know if I want a repair or a credit of $144 to apply towards an item of $288 or more at full retail value. Recall, this bag is sent in because of poor craftsmanship. When I called, again, I asked for a corporate email address to submit a complaint and would be given nothing other than their general customer service email address. For the cost of their products, this is seriously poor customer service. It is my first...and very last Dooney & Bourke purchase.