Dooney & Bourke

I was unable to enter promo code. I immediately contacted Customer Serv to let them know what happened. I was told that order price can not be fixed and order can not be canceled. I can return when I receive for $7.95. Stupid policy, been a customer for 5 years. I will not order from website again.

I love this company. I love the reward system on their website everything is great. So far this year I have purchased about 3 purses from this company and they are extraordinarily durable. The leather is exquisite. I would recommend this site to anyone. I would far more love a dooney and Bourke purse before I will get any other brand!

I ordered a bag on 7/24/20. I called on 8/4/20 to inquire about delivery date and was told it was delivered on 7/31/20. I let them know I did not receive it nor did I receive any notification nor did I sign for it. I was informed no signature was necessary. They said the package would be tracked. It would be about 10 days. After 3 weeks of calling and speaking to six different reps - on 8/18/20 after calling- I received an email stating the bag was delivered on 7/32/20 and the case was closed because Lydia signed. I called back again to let them know I hadn’t received nor signed and was told Sorry.

I was disappointed as a consumer for being charged for a return postage of a product that was misleading, cheap & defective.I have purchased Dooneys in the past & I did not expect this low grade product from Dooney. And having consumers to pay for the return of your unsatisfactory products is not a fair practice & l would like for this to be resolved amicably. Thanks.
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I purchased a purse and returned it to them. They have receipt of the return over 3 weeks ago. They are not refunding me for the return. The amount was $43.62 on July 3 for a down payment and $35.18 on Aug 1 for my first monthly payment. At the time they charged my account $35.18 they already had the merchandise back. I call their customer service every day and I am told they will have a supervisor call me. I never get a call back. This has been going on for over 3 weeks.. I have spent so much time on this issue I am just angry that I have been treated like this by this company.

I purchased a *** on 12/9/19. I registered the *** as I normally do with all Dooney purchases. I literally carried the *** a total of 3 times and noticed that the ***. *** I contacted customer service via email with pics and was instructed to send *** in for inspection. Upon inspection I was informed in writing that the *** could be repaired and provided with R *** I called to check on the status a few weeks later and inquired that they make sure to check *** a*** I didn't want to have any future problems. I received the "Supposedly repaired" *** back with no note or message and the *** look to be glued. For a *** of this price and within warranty, I feel that the only appropriate solution at this point would be a replacement. Due to COVID-19 risks, this is not a comfortable process. I have to go through the hassle of sending the *** back for re-inspection

I sent a *** back at a cost of $*** to me as a warranty claim. This was within the one year warranty and they received the item on the 14th of July as per tracking*** I received the resolution information *** on the 31st of July. They suggested that I was responsible for paying $*** for repair ***. This is the second time I have had an issue with Dooney and Bourke *** needing repair within the first year of ownership. ***. I called that same day to *** about being asked to pay. I was supposed to receive a call back within 48 hours. No call. I called again on the 6th of August. No call. I have sent emails and was told to call the same number I'd called twice before. I just called again on the 13th of August, and was told they will call me back. I asked to speak to a supervisor and they say there are none available. I said I'll hold. They say you cannot, you have to get a call back. BUT NO ONE CALLS BACK. T

Merchandise ordered in June, 2020 sent to my *** Address expected to be out of town for delivery. The item never received and eventually sent back to the company.. The order *** which was paid in full for *** when order placed. The two items were part of one order. I received credit for one item and no one can explain why I didn’t receive the entire credit at that item. Promises made not delivered still waiting for a call back weeks later. Credit due not received and never a Supervisor call back.

I found out about this website just now, I was shocked to see how customers rating to Dooney and Bourke I s so low, and I thought it might help some others so I thought about sharing my experience last year with dooney.com.
I made an order last year with dooney.com. At that point, I was living outside of the US and I had a chance to go to the US as a business trip, and the country where I lived doesn’t have Dooney and Bourke unfortunately, so I thought I can save international shipping fee if I get my item during my business trip.
I received my item, but the actual item was too big for me, so I made a return right away.
Several months passed, but never received any refund, so I contacted them and they told me that return was processed right away after they received my item back and told me to “double check my account”
I thought this is very rude because they sound like they are blaming customers for “not checking carefully.” No, I checked my account every day for these past months hoping that I can get my refund, but never happened, and that’s why I sent them an email.
They don’t even do their job to make a refund to customer even though they received my item back.
I have so many bags from Dooney and Bourke and I was always wondering why Dooney doesn’t have stores outside of the US but no wonder why! They are a low quality brand which cannot open stores internationally because there are so many brands which can serve better quality or customer care than you.
After this happened, my husband bought me Louis Vuitton, which is way expensive than the one that I returned to Dooney but better quality and better service.
I rather pay more than I pay less to something that I satisfied with.
I am very disappointed because I bought Dooney items for long time. I will keep my Dooney items that I have right now, because I have so many memories in them, but I think I will not buy a new item from them anymore like others say.
Seriously, there are so many brands that can serve better than Dooney. I don’t have to depend on them.

I made a few different orders from Dooney and burke early July I called to see where some items were the next day *** info when I called the first young lady at dooney and burke said she didn't see *** both times I asked for a manager and was told both times their wasn't one available and I would be getting a call back which I never recieved I tried removing my payment info from their website and was met with a error message telling me to try again later I had to cancel

Don't order. You'll never get it. I ordered over a month ago, and order shipment number was never updated. Sent an email after 3 weeks with no reply. Called customer service and was on hold for 20 minutes to speak to someone who then told me my order was lost and they would call me in 48 hrs to update me on the status of the investigation. 4 days later, nothing. Called again. On hold another 20 minutes. Spoke to the same person. Still haven't found the order.
Canceled and asked for refund.
I've always heard about and wanted a Dooney but definitely not worth the aggravation.
Poor customer service.

Dooney & Bourke does not stand behind their products. I purchased a crossbody and 4 months later the leather was discoloring. I returned the bag to their customer service department and they said the leather cannot be cleaned.
Then they used a bait and switch tactic - offering 50% off a new bag as long as I purchased from their private collection online and spend more than $200. I requested a refund of the purchase price. They have ignored my letters and emails. I DO NOT recommend anyone purchasing such a low quality product with a company that does not stand behind their product.

Horrible, horrible customer service and quality. In January I ordered a summer bag that arrived at the end of March. Used for the first time in June. At the end of June the fastener for the shoulder strap broke. I simply want the bag fixed or exchanged for a new one. The company makes it impossible - return the bag to repairs, wait 2-4 weeks for a letter explaining if it is repairable or not and then there is the option to trade it in for a new bag with a credit of 50% of the original cost. Why shouId I only receive a 50% credit for a bag used at most 30 days before breaking? If I go the repair route, the repair take another 4-6 weeks. It is appalling that a company that prides itself on quality and customer service can treat customers this way and not back the product that it sells.This was my first Dooney & Bourke purchase and will definitely be my last. I only wish I had read all of the other reviews prior to my purchase. Very disappointing experience.

To Whom It May Concern:

I have been a loyal Dooney & Bourke customer for nearly 20 years. The quality and craftsmanship is always great. I recently purchased a S *** on your website when you were having the *** off sale. I received the *** very quickly. Upon inspection, I realized the purse was too large for every day use so I returned the item to the ! *** I do not live near a *** so I returned the item via ***. Per *** tracking, the item was picked up by someone from Dooney & Bourke shipping/receiving on June 9, 2020.

I called Dooney & Bourke customer service to see if I could could get the smaller *** and take advantage of the *** off just like I got originally. I was told that I could not get the *** off as the discount was a special offer *** I was told by the customer service person that I would receive my refund no later than Wednesday, June 24th. Well, the 24th has come and gone and I have not received my refund. PLEASE REFUND ME

Slow shipping,, even slower refunds. Quality is often lacking for the price . Customer service is terrible

terrible, can't get a hold of anyone, called five times

I purchased a Dooney & Bourke ***. The *** was broken, so I returned it in Dec 2019. I received a letter from the business on 12/27/2019 stating I could replace the item. I have had multiple calls to their Customer Service line- at least 10 calls. One response stated they "could" replace the wallet "if" it was not in stock OR I could receive a credit of *** to purchase a different style- this was in early January/2020. Since then, there has been no resolution. I call the 800# and am repeatedly told I will receive a call back and never do. It is now the end of June/2020. *** is my reference number on the letter they sent me on 12/27/2019.

Purchased a ***e and returned it immediately. Dooney and Bourke received it 5/22 and im still waiting on a refund and its 6/12. I was told it would take 10 days for a refund. I've called back 3 times and keep speaking with a different customer svc rep each time. And each time Im told a supervisor will call me. I've still not spoken to a supervisor. And to top it all off for the last two days they have taken more money out of my checking account. So I've paid for my item in full. Returned it. Waiting on a refund and they are just taking money out of my account every day for no reason whatsoever.

I made a purchase 6/31/20 for a *** and a ***. My *** arrived but my *** never did. Only to find out it was on back order but they charged me and I was never notified. I then purchased another *** with expedited shipping on 6/3/20. My item was supposed to arrive 6/8/20 Via *** Express it never did. I spoke with *** Rhett said the merchant Dooney and Bourke never gave them my item to be shipped. Dooney kept *** saying they did ***. I've spoke to Dooney 5 different occasions they refused to allow me to speak to a supervisor. I paid 30.00 extra dollar's for expedited shipping and as of today 6/9/20 I still haven't received my order. Dooney still has it *** they don't want to give me my money back.

I ordered the Dooney and bourke *** bag on 5/23/2020 and it cost *** with the tax. I paid first payment in the amount ***. They told me it will take 5 to 8 business days to arrive. I got the notification that my item was delivered while I was at work. I was concerned who signed the package since is expensive item that it would be signature required. But delivery *** message said delivered in front of the door. When I came home my package wasn’t there. I live in community where we have delivery door dash and everyone else comes and past my door. When I called the Dooney customer service they told me that they will open the claim and it will take 2 business weeks for someone to get back to me. *** I paid one payment and I don’t have a ***. That expensive item should be signature required.