[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I received a letter from Dominion Dental service, inc. dated 12/03/2014 where they notified me that also my dentist received a request for the missing full arch radiography, and a self-addressed postage paid envelope for their convenience.
After ten days I contacted my dentist and they never get any letter from DOMINION dental service, inc. Can Dominion Dental confirms that their letter has been received, providing a relative tracking number?
Anyway, they sent me the file of my radiography, and I attached to this email. If the digital format are still not accepted by Dominion dental service, inc. I will print it by myself and sent with an registered mail with return receipt.
Please provide:
- format of the paper I should use to print the radiography
- name and surname of an agent that will receive the copy of the radiography
- exact address
- contact (email, phone number etc) of that agent that eventually I may refer directly after the mail has been received
I hope in this way I can help with this frustrating lack of communication between the insurance company and my dentist secretary.
Regards,
[redacted]
Dear [redacted]:
Thank you for your inquiry (ID 1[redacted]) received on October 29, 2014 regarding a complaint received from member [redacted] relating to his account status. Our Grievance and Appeals Department researched the complaint thoroughly and we can report that the Member’s concerns...
have been addressed and resolved directly with the Member.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com .
Sincerely,
Carey W[redacted]
Administrator, Grievances and Appeals
We Work For Your Benefit.
They owe me 5 months premiums........$105.00 since Jan. 2016
I have had nothing but excuses, from a host of so called customer service reps.....
(This company needs to be investigated by the State Corp. Comm. )
Something "fishy" is going on here. They are keeping money from folks, for a long period of time, without paying interest....But they advertise on MASN - TV during the baseball games.
I first contacted this company in Oct. 2015 with billing errors that were never corrected...Because I used my bank's bill pay system to pay them, I was able to cut them off from getting more than the $105, that they are struggling to refund....They agree that they owe the $105.... they just will not refund it back to me.
Dear
[redacted]:
Thank
you for your inquiry received on November 26,...
2014. On behalf of Dominion Dental Services, Inc.,
we thank you for your interest with our Member’s complaint and giving us the
opportunity to address his concerns; Member feedback is essential for
maintaining and improving the quality of our service.
Our
Grievance and Appeals Department researched the Member’s complaint and we are
working with the Member directly to resolve his concerns.
On
behalf of Dominion Dental, we regret that the Member’s experience has not met his
expectations. Providing excellent customer service and processing claims
expeditiously is one of our most important values, and our goal is to always
extend quality service to our members.
If
we can be of further assistance, or if you have any questions regarding this
matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com .
Sincerely,
Carey
W[redacted]
Administrator,
Grievances and Appeals
We Work For Your
Benefit
I cancelled this insurance policy two years ago. I continue to receive invoices for monthly premiums, despite repeated requests to delete the account. I have received notices that they have rectified the problem, only to then receive additional invoices for premiums well after the policy cancellation date. The company is impossible to contact. In the last 6 months I have not been able to reach anyone on the phone, as they never actually answer the calls. I do not trust this company and would never recommend doing business with them. The administration is terrible and the customer service is non-existent.
This was the absolute worse experience I've ever had with a company. I had dental insurance with Dominion for over a year through the Marketplace, and they terminated my coverage in March 20016 without notifying me of the termination. They backdated my termination to January 2016, but accepted 3 months of payments from January until March. I called in April upon discovering the policy had been terminated, and they would not give me any logical explanation as to why it was terminated. They have owed me a check for 3 months worth of payments since I called back at the beginning of April 2016, and it is now almost mid-July. They have given me the runaround several times saying a check had been sent, then saying it hadn't been sent but it was in review. I never even received the insurance cards after requesting them twice.
0in 0in 0pt;">
Thank you for your inquiry received on 8/08/2106. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. 3052 or [redacted]
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
Good morning –
The change to the out-of-pocket maximum of the Access
PPO Kids (MD) was an Affordable Care Act (ACA) requirement across all
states, to be effective until January 2015. Further, the plan
document itself (form DDSMD15SOBINDPEDEHB) was not approved by the
Maryland Insurance Commission until November 2014.
Based on this
information we consider this matter to be closed.
Thank you.
Good afternoon [redacted] -
This message is in response to your rebuttal to complaint #[redacted]. A request for information was issued to your dentist on 12/3/2014 via certified mail #[redacted]. According to the records at the USPS, the letter was rejected on 12/10/2014 due to "insufficient address". We have verified that the request was issued to the address in the claims document. A new request has been issued today via certified mail #[redacted].
If you would like to forward the full mouth series of xrays, or diagnostic periapical xrays to us directly, please remit the radiographs to:
Carey W[redacted]
Administrator, Grievances and Appeals
Dominion Dental Services, Inc.
[redacted]
Alexandria, VA [redacted]
If printing the radiographs you may use any type of paper; however, the xrays must be diagnostic quality in order to make a benefit determination.
If you prefer to forward an electronic copy, please email the requested information to: [email protected]
For any additional questions or concerns, please contact me directly at ###-###-####, ext. [redacted].
Thank you
Carey
June 23,2014Dear [redacted]:Thank you for your inquiry- received on June 10, 2014. Our Grievance and Appeals Department researched the Member's complaint and we can report the following:• 11/26/2013 - The ...
Member was added to our system for dental benefits with an effective date of 1/1/2014, • 12/19/2013 - The Member contacted our Member Services Department to make a onetime payment of $11.97 for her January premium. • 12/27/2013 - Due to an administrative oversight, the member was incorrectly set up for automated payments. • 2/19/2014 - The Member contacted our Member Services Department to report that she should not be set up on automated debits and requested termination from the plan. The Member also requested a refund for the February premium payment that was deducted from her account earlier that day.* 2/20/2014 - The Member’s dental benefits were terminated as requested. A refund was not issued for the February payment because it had not yet posted to the Member’s account m our system. This was later identified and the February premium was refunded to the Member (5/5/2014),• 5/8/2014 - The Member called Member Services in follow up to the February payment that was deducted from her account on 2/19/2014; however, the premium had already been refunded (electronically) on 5/5/2014 in the amount of $11,97. We reached out to the Member directly to attempt to resolve her billing concerns; however,the member has not yet returned our calls. As a gesture of good will we have extended an additional refund;to the Member for her January premium, via check #[redacted] in the amount of $11.97. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service. If we can be of further assistance, or if you have any Questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or ** [redacted].
"Arial","sans-serif"; font-size: 9pt;">
Thank you for your inquiry received on 8/04/2016. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. 3052 or [redacted] .
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
The Revdex.com
1411 K. St., NW, 10th Floor
Washington, DC 20005
Re: ID# [redacted]
Dear [redacted]:
Thank you for your inquiry received on 2/11/2016. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the...
opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department researched the Member’s complaint and reached out to the Member directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com .
Sincerely,
Carey W[redacted] Manager of Grievances and Appeals
We Work For Your Benefit
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: A Ms. J[redacted] from Dominion Dental Services , Inc called on July 29, 2014 at about 3:41 pm my home # and left a message to call her. I returned the call on July 30, 2014 at 11:24 am. I left a message on her phone that I was returning her call. She has not responded to my call. There has been no actual communication with Dominion Dental Services since fiiling the complaint with Revdex.com to solve the program on their part. I would like to know why a legitimate bill (not a copy of an invoice) is not issued monthly? I would like a legitimate bill each month without having to call for it. I Regards,[redacted]
Dear
[redacted]:
font-family: Arial, sans-serif;">Thank
you for your inquiry (ID [redacted]) received on February 23, 2015 regarding a
complaint received from [redacted] requesting termination of her dental insurance plan. Our Grievance and Appeals Department will research the complaint
thoroughly and report our findings directly to the Member.
On
behalf of Dominion Dental Services, Inc., we thank you for your interest with
our Member’s complaint, and giving us the opportunity to address her concerns;
Member feedback is essential for maintaining and improving the quality of our
service.
If
we can be of further assistance, or if you have any questions regarding this
matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com
.
Sincerely,
Carey
W[redacted]
Administrator,
Grievances and Appeals
We Work For Your
Benefit.
left a voice mail for business (Carey W[redacted]) asking whether she was aware that the Revdex.com was currently awaiting a response to the consumer's rebuttal that was emailed to her, also inquired to make sure she was aware that she could click on the link in letters received from the Revdex.com to make her responses
June 10, 2014
Dear [redacted]:Thank you for your inquiry received on June , 2014. On behalf of Dominion Dental Services Inc., we thank you for your interest with our Members complaint and giving us the opportunity to address her concerns; Member feedback is essential for...
maintaining and improving the quality of our Service.Our Grievance and Appeals Department researched the Members complaint and reached out to the Member directly to resolve her service and billing concerns. The Member has as requested and we are happy to report that the complaint has been resolved to the Member's Satisfaction.
On behalf of Dominion Dental, we regret that the Members interaction with our Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]Sincerely,
From: Carey W[redacted]
sans-serif;"> <[redacted]>Date: Thu, Jul 24, 2014 at 11:53 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [email protected]
Good afternoon –
This email is to serve as acknowledgement of your inquiry. We will conduct a thorough investigation into this matter and notify you of the outcome within 10 days of the date of receipt.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted].
Best,
Carey
Carey W[redacted]
Administrator, Grievances and Appeals
Dominion Dental Services, Inc.
###-###-####, ext. [redacted] (Voice) ###-###-#### (Fax)
The Revdex.com
1411 K. St., NW, 10th Floor
Washington, DC 20005
Re: ID# [redacted]
Dear [redacted]:
Thank you for your inquiry received on 2/11/2016. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the...
opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department researched the Member’s complaint and reached out to the Member directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at [redacted] Ext. [redacted] or [redacted]@dominiondental.com .
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
We Work For Your Benefit
Dear Ms. [redacted]:
Thank you for your inquiry received on 2/26/2016. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address his concerns; Member feedback is essential for maintaining and improving the...
quality of our service.
Our Grievance and Appeals Department researched the Member’s complaint and will reach out to the Member directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. 3052 or [redacted] .
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
We Work For Your Benefit
Dear [redacted]:
0px;">
Thank you for your inquiry received on June 30, 2014 (ID# [redacted]). On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department previously researched the Member’s complaint, received directly from the member on 3/5/2014. Based on a thorough review, the complaint was resolved on 3/10/2014 in favor of the member.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I received a letter from Dominion Dental service, inc. dated 12/03/2014 where they notified me that also my dentist received a request for the missing full arch radiography, and a self-addressed postage paid envelope for their convenience.
After ten days I contacted my dentist and they never get any letter from DOMINION dental service, inc. Can Dominion Dental confirms that their letter has been received, providing a relative tracking number?
Anyway, they sent me the file of my radiography, and I attached to this email. If the digital format are still not accepted by Dominion dental service, inc. I will print it by myself and sent with an registered mail with return receipt.
Please provide:
- format of the paper I should use to print the radiography
- name and surname of an agent that will receive the copy of the radiography
- exact address
- contact (email, phone number etc) of that agent that eventually I may refer directly after the mail has been received
I hope in this way I can help with this frustrating lack of communication between the insurance company and my dentist secretary.
Regards,
[redacted]
Dear [redacted]:
Thank you for your inquiry (ID 1[redacted]) received on October 29, 2014 regarding a complaint received from member [redacted] relating to his account status. Our Grievance and Appeals Department researched the complaint thoroughly and we can report that the Member’s concerns...
have been addressed and resolved directly with the Member.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com .
Sincerely,
Carey W[redacted]
Administrator, Grievances and Appeals
We Work For Your Benefit.
They owe me 5 months premiums........$105.00 since Jan. 2016
I have had nothing but excuses, from a host of so called customer service reps.....
(This company needs to be investigated by the State Corp. Comm. )
Something "fishy" is going on here. They are keeping money from folks, for a long period of time, without paying interest....But they advertise on MASN - TV during the baseball games.
I first contacted this company in Oct. 2015 with billing errors that were never corrected...Because I used my bank's bill pay system to pay them, I was able to cut them off from getting more than the $105, that they are struggling to refund....They agree that they owe the $105.... they just will not refund it back to me.
Dear
[redacted]:
Thank
you for your inquiry received on November 26,...
2014. On behalf of Dominion Dental Services, Inc.,
we thank you for your interest with our Member’s complaint and giving us the
opportunity to address his concerns; Member feedback is essential for
maintaining and improving the quality of our service.
Our
Grievance and Appeals Department researched the Member’s complaint and we are
working with the Member directly to resolve his concerns.
On
behalf of Dominion Dental, we regret that the Member’s experience has not met his
expectations. Providing excellent customer service and processing claims
expeditiously is one of our most important values, and our goal is to always
extend quality service to our members.
If
we can be of further assistance, or if you have any questions regarding this
matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com .
Sincerely,
Carey
W[redacted]
Administrator,
Grievances and Appeals
We Work For Your
Benefit
I cancelled this insurance policy two years ago. I continue to receive invoices for monthly premiums, despite repeated requests to delete the account. I have received notices that they have rectified the problem, only to then receive additional invoices for premiums well after the policy cancellation date. The company is impossible to contact. In the last 6 months I have not been able to reach anyone on the phone, as they never actually answer the calls. I do not trust this company and would never recommend doing business with them. The administration is terrible and the customer service is non-existent.
This was the absolute worse experience I've ever had with a company. I had dental insurance with Dominion for over a year through the Marketplace, and they terminated my coverage in March 20016 without notifying me of the termination. They backdated my termination to January 2016, but accepted 3 months of payments from January until March. I called in April upon discovering the policy had been terminated, and they would not give me any logical explanation as to why it was terminated. They have owed me a check for 3 months worth of payments since I called back at the beginning of April 2016, and it is now almost mid-July. They have given me the runaround several times saying a check had been sent, then saying it hadn't been sent but it was in review. I never even received the insurance cards after requesting them twice.
Dear Ms. [redacted]:
0in 0in 0pt;">
Thank you for your inquiry received on 8/08/2106. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. 3052 or [redacted]
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
We Work For Your Benefit
Good morning –
The change to the out-of-pocket maximum of the Access
PPO Kids (MD) was an Affordable Care Act (ACA) requirement across all
states, to be effective until January 2015. Further, the plan
document itself (form DDSMD15SOBINDPEDEHB) was not approved by the
Maryland Insurance Commission until November 2014.
Based on this
information we consider this matter to be closed.
Thank you.
Good afternoon [redacted] -
This message is in response to your rebuttal to complaint #[redacted]. A request for information was issued to your dentist on 12/3/2014 via certified mail #[redacted]. According to the records at the USPS, the letter was rejected on 12/10/2014 due to "insufficient address". We have verified that the request was issued to the address in the claims document. A new request has been issued today via certified mail #[redacted].
If you would like to forward the full mouth series of xrays, or diagnostic periapical xrays to us directly, please remit the radiographs to:
Carey W[redacted]
Administrator, Grievances and Appeals
Dominion Dental Services, Inc.
[redacted]
Alexandria, VA [redacted]
If printing the radiographs you may use any type of paper; however, the xrays must be diagnostic quality in order to make a benefit determination.
If you prefer to forward an electronic copy, please email the requested information to: [email protected]
For any additional questions or concerns, please contact me directly at ###-###-####, ext. [redacted].
Thank you
Carey
June 23,2014Dear [redacted]:Thank you for your inquiry- received on June 10, 2014. Our Grievance and Appeals Department researched the Member's complaint and we can report the following:• 11/26/2013 - The ...
Member was added to our system for dental benefits with an effective date of 1/1/2014, • 12/19/2013 - The Member contacted our Member Services Department to make a onetime payment of $11.97 for her January premium. • 12/27/2013 - Due to an administrative oversight, the member was incorrectly set up for automated payments. • 2/19/2014 - The Member contacted our Member Services Department to report that she should not be set up on automated debits and requested termination from the plan. The Member also requested a refund for the February premium payment that was deducted from her account earlier that day.* 2/20/2014 - The Member’s dental benefits were terminated as requested. A refund was not issued for the February payment because it had not yet posted to the Member’s account m our system. This was later identified and the February premium was refunded to the Member (5/5/2014),• 5/8/2014 - The Member called Member Services in follow up to the February payment that was deducted from her account on 2/19/2014; however, the premium had already been refunded (electronically) on 5/5/2014 in the amount of $11,97. We reached out to the Member directly to attempt to resolve her billing concerns; however,the member has not yet returned our calls. As a gesture of good will we have extended an additional refund;to the Member for her January premium, via check #[redacted] in the amount of $11.97. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service. If we can be of further assistance, or if you have any Questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or ** [redacted].
Dear Ms. [redacted]:
"Arial","sans-serif"; font-size: 9pt;">
Thank you for your inquiry received on 8/04/2016. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. 3052 or [redacted] .
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
We Work For Your Benefit
The Revdex.com
1411 K. St., NW, 10th Floor
Washington, DC 20005
Re: ID# [redacted]
Dear [redacted]:
Thank you for your inquiry received on 2/11/2016. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the...
opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department researched the Member’s complaint and reached out to the Member directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com .
Sincerely,
Carey W[redacted] Manager of Grievances and Appeals
We Work For Your Benefit
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: A Ms. J[redacted] from Dominion Dental Services , Inc called on July 29, 2014 at about 3:41 pm my home # and left a message to call her. I returned the call on July 30, 2014 at 11:24 am. I left a message on her phone that I was returning her call. She has not responded to my call. There has been no actual communication with Dominion Dental Services since fiiling the complaint with Revdex.com to solve the program on their part. I would like to know why a legitimate bill (not a copy of an invoice) is not issued monthly? I would like a legitimate bill each month without having to call for it. I Regards,[redacted]
Dear
[redacted]:
font-family: Arial, sans-serif;">Thank
you for your inquiry (ID [redacted]) received on February 23, 2015 regarding a
complaint received from [redacted] requesting termination of her dental insurance plan. Our Grievance and Appeals Department will research the complaint
thoroughly and report our findings directly to the Member.
On
behalf of Dominion Dental Services, Inc., we thank you for your interest with
our Member’s complaint, and giving us the opportunity to address her concerns;
Member feedback is essential for maintaining and improving the quality of our
service.
If
we can be of further assistance, or if you have any questions regarding this
matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com
.
Sincerely,
Carey
W[redacted]
Administrator,
Grievances and Appeals
We Work For Your
Benefit.
left a voice mail for business (Carey W[redacted]) asking whether she was aware that the Revdex.com was currently awaiting a response to the consumer's rebuttal that was emailed to her, also inquired to make sure she was aware that she could click on the link in letters received from the Revdex.com to make her responses
June 10, 2014
Dear [redacted]:Thank you for your inquiry received on June , 2014. On behalf of Dominion Dental Services Inc., we thank you for your interest with our Members complaint and giving us the opportunity to address her concerns; Member feedback is essential for...
maintaining and improving the quality of our Service.Our Grievance and Appeals Department researched the Members complaint and reached out to the Member directly to resolve her service and billing concerns. The Member has as requested and we are happy to report that the complaint has been resolved to the Member's Satisfaction.
On behalf of Dominion Dental, we regret that the Members interaction with our Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]Sincerely,
From: Carey W[redacted]
sans-serif;"> <[redacted]>Date: Thu, Jul 24, 2014 at 11:53 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [email protected]
Good afternoon –
This email is to serve as acknowledgement of your inquiry. We will conduct a thorough investigation into this matter and notify you of the outcome within 10 days of the date of receipt.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted].
Best,
Carey
Carey W[redacted]
Administrator, Grievances and Appeals
Dominion Dental Services, Inc.
###-###-####, ext. [redacted] (Voice) ###-###-#### (Fax)
The Revdex.com
1411 K. St., NW, 10th Floor
Washington, DC 20005
Re: ID# [redacted]
Dear [redacted]:
Thank you for your inquiry received on 2/11/2016. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the...
opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department researched the Member’s complaint and reached out to the Member directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at [redacted] Ext. [redacted] or [redacted]@dominiondental.com .
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
We Work For Your Benefit
Dear Ms. [redacted]:
Thank you for your inquiry received on 2/26/2016. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address his concerns; Member feedback is essential for maintaining and improving the...
quality of our service.
Our Grievance and Appeals Department researched the Member’s complaint and will reach out to the Member directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. 3052 or [redacted] .
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
We Work For Your Benefit
Dear [redacted]:
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Thank you for your inquiry received on June 30, 2014 (ID# [redacted]). On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department previously researched the Member’s complaint, received directly from the member on 3/5/2014. Based on a thorough review, the complaint was resolved on 3/10/2014 in favor of the member.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly.
Sincerely,
[redacted]
Administrator, Grievances and Appeals
We Work For Your Benefit