Thank you for your inquiry received on April 7,
2015. On behalf of Dominion Dental Services, Inc., we thank you for your
interest with our Member’s complaint and giving us the opportunity to address
her concerns; Member feedback is essential for maintaining and improving the
quality of our service.
Our Grievance and Appeals Department researched
the Member’s complaint and will reach out to the Member directly to resolve her
concerns.
If we can be of further assistance, or if you
have any questions regarding this matter, please feel free to contact me
directly
Sincerely,
Carey W***
Administrator, Grievances and Appeals
We Work For Your Benefit
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Carey called me yesyetday afternoon and today was the first opportunity I have had to return her callI am not happy with lack of assistance I've receivedOn fact she didn't even know that I have not been a member for the last toe months due to the lack of positive responseI was told initially that they would not be able to help meIn fact, when I called and asked for the email address and phone number for the CEO thru would not provide that informationI would like the money back that I paid them as I have not gotten the service or support I needed.
Regards,
*** ***
Thank you for your inquiry (ID ***) received on December 16, regarding a
complaint received from member *** *** relating to her dental insurance planOur Grievance and Appeals Department will research the complaint thoroughly and report our findings directly with the Member On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint, and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service. If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly
Sincerely,
Carey
W***
Administrator,
Grievances and Appeals
We Work For Your
Benefit
My health insurance provider is C***Source and through their portal I could add one of three dental coverages options from Dominion: "Select" (lowest cost, discount type), "Choice PPO" (intermediate cost, no coverage of major services) and "Premium PPO" (50% coverage of major services, $max annual)I enrolled in Premium PPO and got a confirmation email verifying this is my planFast forward three weeksI am in the oral surgeons office filling out paperwork for a consultationSecretary calls Dominion to get my insurance info and is told my coverage doesnt include oral surgery! So then I call them and it took OVER AN HOUR for a know-nothing service desk associate to continue knowing nothingShe told me I am enrolled in Choice PPO, which I disputed, and she said all she can do is send me to "financial" to have them upgrade my plan, to what it already should be, and escalate it in their systemFrankly I think this type of unacknowledged "clerical error" (I have a statement from them confirming enrollment in one plan and their records conveniently show my enrollment in a lesser plan when I need coverage) is intentional and designed to shaft members when they need medical attention
Dear *** ***: Thank you for your inquiry received on October 15, On behalf of Dominion Dental Services, Incwe thank you for your interest with our Member's complaint and giving us the opportunity to address her concerns; member feedback is essential for maintain and improving the quality of our serviceOur Grievance and Appeals Department has researched the complaint thoroughlyA response has been issued directly to the member addressing her concernsIf we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext*** or ***Sincerely, Carey W*** Administrator, Grievances and Appeals We Work For Your Benefit
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
There is nothing redeemingly positive about Dominion Dental and the business it runsNever mind the terribly antiquated tools they use for customer service or to communicate anything to their members, but this past year has been one with the most headaches that I can remember in recent memory because of this firmBe wary of who they list in their provider directory because chances are good the provider actually never consented to being in-networkThen be wary of sparse, opaque communications with the business who might or might not try to suspend your coverage for raising the issue with themThen be wary of not hearing back for a couple weeks after submitting needed documentation to work through a claimFinally, though, be wary of the terrible attitude a lot of the support staff seem to haveI mean, I get it and would probably be pretty crabby too if I worked in a business that clearly didn't work, but it's not something I'd want to be so customer facing eitherIn all, just a terribly run business and one that really doesn't deserve the members it hasI wouldn't even recommend this place to my most fundamental foes
I would not have given Dominion one star but In order to leave this review I had to.Dominion obviously doesn’t train their customer service reps correctly. I had selected a dentist based on my list of providers. I verified with Dominion that the provider was still active. I had Dominion also contact the dentist office with me on the line just to assure there would be no problem. Dominion Dental told the office that I had the point of service plan which was the same as my wife’s plan. After my visit I received a bill in the mail saying that the dentist I saw was denied. I luckily had all my notes, names etc that I spoke with at Dominion. I filed a grievance because they are still refusing to pay the bill and I received a letter today from that grievance with the same decision that they ARE not paying the bill.. I included the names of the reps I spoke with and the date that I spoke with them so they could listen to that call and I doubt if they even listened.
This company has the absolute worst customer and technological service I have ever experienced. All I want to do is pay my premium! And the website either doesn't let me in with my credentials or lets me change my password and then locks me out. I have now been on hold over the phone for over an hour, because the automated payment system doesn't recognize who I am! If this wasn't the only insurer who covered my dentist, I would drop them like a bad habit. But then I guess that's why they're still in business!
January 13,
[redacted]
The Revdex.com
">KSt., NW, 10th Floor
Washington, DC
Re: ID#[redacted]
Dear [redacted]:
Thank you for your inquiry received on January 7, On
behalf of Dominion Dental Services, Inc., we thank you for your interest with
our Member's complaint and giving us the opportunity to address her concerns;
Member feedback is essential for maintaining and improving the quality of our
service
Our Grievance and Appeals Department researched the
Member's complaint and will reach out to the Member directly to resolve her
concerns
If we can be of further assistance, or if you have any
questions regarding this matter, please feel free to contact me directly at
###-###-#### Ext[redacted] or [redacted]@dominiondental.com
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
We Work For Your Benefit
From: [redacted]
"">Date: Tue, Jul 15, at 1:PMSubject: Response to Complaint ID# [redacted]To: [redacted]
Dear [redacted]:
Thank you for your inquiry received on 6/30/2014. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member's complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department researched the Member's complaint and reached out to the Member directly to resolve her concerns. Unfortunately, the member has not yet returned our calls. We have sent written correspondence apologizing for her experience and to contact us directly for any further assistance
On behalf of Dominion Dental, we regret that the Member's interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext[redacted] or [redacted]
Sincerely,
Carey W[redacted]
Administrator, Grievances and Appeals
We Work For Your Benefit
"line-height:115%,"sans-serif"">Re: ID# [redacted]
Thank you for your
inquiry received on 1/20/2016. On behalf
of Dominion Dental Services, Inc., we thank you for your interest with our
Member's complaint and giving us the opportunity to address his concerns;
Member feedback is essential for maintaining and improving the quality of our
service.
Our Grievance and
Appeals Department will research the Member's complaint and reach out to the
Member directly to resolve his concerns
On behalf of Dominion
Dental, we regret that the Member's interaction with our Member Services
Department did not meet his expectations.
Providing excellent customer service is one of our most important
values, and our goal is to always extend quality service to our members.
If we can be of
further assistance, or if you have any questions regarding this matter, please
feel free to contact me directly at ###-###-#### Ext[redacted] or [redacted]@dominiondental.com
Sincerely,
Carey W[redacted]
Manager of Grievances
and Appeals
We
Work For Your Benefit
The Revdex.com
1411 K. St., NW, 10th Floor
Washington, DC 20005
Re: ID# [redacted]
Dear [redacted]:
Thank you for your inquiry received on 3/02/2016. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the...
opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department researched the Member’s complaint and reached out to the Member directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com .
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
We Work For Your Benefit
Dear [redacted]:
Thank you for your inquiry received on October 15, 2014. On behalf of Dominion Dental Services, Inc. we thank you for your interest with our Member's complaint and giving us the opportunity to address her concerns; member feedback is essential for maintain and improving the...
quality of our service.
Our Grievance and Appeals Department has researched the complaint thoroughly. A response has been issued directly to the member addressing her concerns.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com.
Sincerely,
Carey W[redacted]
Administrator, Grievances and Appeals
We Work For Your Benefit.
October 3, 2014
Dear [redacted]:Thank you for your inquiry (ID [redacted]) received on October 1, 2014 regarding a complaint received from member [redacted] relating to her billing activity. Our Grievance and Appeals Department researched the complaint thoroughly and we can report...
that the Member's concerns have been addressed and resolved directly with the Member.On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at [redacted] Ext. [redacted] or [redacted].
Sincerely,
Carey WAdministrator, Grievances and Appeals
I would like to provide additional information regarding Ms. [redacted]’s complaint, as it appears that she remains dissatisfied. According to Ms. [redacted]’s initial complaint, she expressed concerns with a lack of follow-up to her request to terminate her dental plan benefits and requested a call back from a Supervisor.
As a result of Ms. [redacted]’s complaint, I reached out her directly on 7/07/2016. I confirmed that her policy was terminated effective 7/01/2016 and I apologized for her dissatisfaction. At that time it was determined that no refund of premium was due as the last payment received was on 5/23/2016 for May and June premium dues. While there was no record of a request to terminate coverage prior to July, as a gesture of goodwill and in the interest of resolving this complaint expeditiously, Dominion issued a refund to the member in August totaling $104.42. This refund amount reflects total premiums payments received from the member in 2016.
While we are unable to take back Ms. [redacted]’s poor experience from earlier this year, we have made every effort to make it right with the consumer.
If you have any questions, please don’t hesitate to contact me.
Best,
Carey
Carey W[redacted]Manager of Grievances and AppealsDominion National
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
That is not even how the conversation went at all. I requested something in writing to show to my bank. Which I have not received. The response is total fantasy and not the conversation we had at all. In addition, the person who contacted me knew absolutely NOTHING about my account. I completely reject this so called "resolution".
omplaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Dear
[redacted]:
sans-serif; font-size: 11pt;">Thank
you for your inquiry (ID# [redacted]) received on 9/21/2015. On behalf of
Dominion Dental Services, Inc., we thank you for your interest with our
Member’s complaint and giving us the opportunity to address her concerns;
Member feedback is essential for maintaining and improving the quality of our
service.
Our
Financial Services Department has researched the Member’s complaint and will reach out to the Member directly to resolve her concerns.
We
regret the Member’s dissatisfaction. Providing excellent customer service is one of our most important
values, and our goal is to always extend quality service to our members.
If
we can be of further assistance, or if you have any questions regarding this
matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com
.
Sincerely,
Carey
W[redacted]
Manager of Grievances and Appeals
We
Work For Your Benefit
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Dominion Dental says the plan was not approved until November, however it was posted on their website and sold to me in July. Now they conveniently "consider this matter closed".
I filed a complaint with Maryland Insurance Administration.
Regards,
[redacted]
I have tried contacting Dominion Dental on SEVERAL occasions to cancel my insurance plan.
When I email the company, I have not once received a single response.
When I call the company, I have never been able to speak with a real human being and have been on hold for 1 hour+ EVERYTIME I call.
Thank you for your inquiry received on April 7,
2015. On behalf of Dominion Dental Services, Inc., we thank you for your
interest with our Member’s complaint and giving us the opportunity to address
her concerns; Member feedback is essential for maintaining and improving the
quality of our service.
Our Grievance and Appeals Department researched
the Member’s complaint and will reach out to the Member directly to resolve her
concerns.
If we can be of further assistance, or if you
have any questions regarding this matter, please feel free to contact me
directly
Sincerely,
Carey W***
Administrator, Grievances and Appeals
We Work For Your Benefit
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Carey called me yesyetday afternoon and today was the first opportunity I have had to return her callI am not happy with lack of assistance I've receivedOn fact she didn't even know that I have not been a member for the last toe months due to the lack of positive responseI was told initially that they would not be able to help meIn fact, when I called and asked for the email address and phone number for the CEO thru would not provide that informationI would like the money back that I paid them as I have not gotten the service or support I needed.
Regards,
*** ***
Dear
Ms***:
Thank you for your inquiry (ID ***) received on December 16, regarding a
complaint received from member *** *** relating to her dental insurance planOur Grievance and Appeals Department will research the complaint thoroughly and report our findings directly with the Member On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint, and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service. If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly
Sincerely,
Carey
W***
Administrator,
Grievances and Appeals
We Work For Your
Benefit
My health insurance provider is C***Source and through their portal I could add one of three dental coverages options from Dominion: "Select" (lowest cost, discount type), "Choice PPO" (intermediate cost, no coverage of major services) and "Premium PPO" (50% coverage of major services, $max annual)I enrolled in Premium PPO and got a confirmation email verifying this is my planFast forward three weeksI am in the oral surgeons office filling out paperwork for a consultationSecretary calls Dominion to get my insurance info and is told my coverage doesnt include oral surgery! So then I call them and it took OVER AN HOUR for a know-nothing service desk associate to continue knowing nothingShe told me I am enrolled in Choice PPO, which I disputed, and she said all she can do is send me to "financial" to have them upgrade my plan, to what it already should be, and escalate it in their systemFrankly I think this type of unacknowledged "clerical error" (I have a statement from them confirming enrollment in one plan and their records conveniently show my enrollment in a lesser plan when I need coverage) is intentional and designed to shaft members when they need medical attention
Dear *** ***: Thank you for your inquiry received on October 15, On behalf of Dominion Dental Services, Incwe thank you for your interest with our Member's complaint and giving us the opportunity to address her concerns; member feedback is essential for maintain and improving the quality of our serviceOur Grievance and Appeals Department has researched the complaint thoroughlyA response has been issued directly to the member addressing her concernsIf we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext*** or ***Sincerely, Carey W*** Administrator, Grievances and Appeals We Work For Your Benefit
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
There is nothing redeemingly positive about Dominion Dental and the business it runsNever mind the terribly antiquated tools they use for customer service or to communicate anything to their members, but this past year has been one with the most headaches that I can remember in recent memory because of this firmBe wary of who they list in their provider directory because chances are good the provider actually never consented to being in-networkThen be wary of sparse, opaque communications with the business who might or might not try to suspend your coverage for raising the issue with themThen be wary of not hearing back for a couple weeks after submitting needed documentation to work through a claimFinally, though, be wary of the terrible attitude a lot of the support staff seem to haveI mean, I get it and would probably be pretty crabby too if I worked in a business that clearly didn't work, but it's not something I'd want to be so customer facing eitherIn all, just a terribly run business and one that really doesn't deserve the members it hasI wouldn't even recommend this place to my most fundamental foes
I would not have given Dominion one star but In order to leave this review I had to.Dominion obviously doesn’t train their customer service reps correctly. I had selected a dentist based on my list of providers. I verified with Dominion that the provider was still active. I had Dominion also contact the dentist office with me on the line just to assure there would be no problem. Dominion Dental told the office that I had the point of service plan which was the same as my wife’s plan. After my visit I received a bill in the mail saying that the dentist I saw was denied. I luckily had all my notes, names etc that I spoke with at Dominion. I filed a grievance because they are still refusing to pay the bill and I received a letter today from that grievance with the same decision that they ARE not paying the bill.. I included the names of the reps I spoke with and the date that I spoke with them so they could listen to that call and I doubt if they even listened.
This company has the absolute worst customer and technological service I have ever experienced. All I want to do is pay my premium! And the website either doesn't let me in with my credentials or lets me change my password and then locks me out. I have now been on hold over the phone for over an hour, because the automated payment system doesn't recognize who I am! If this wasn't the only insurer who covered my dentist, I would drop them like a bad habit. But then I guess that's why they're still in business!
January 13,
[redacted]
The Revdex.com
">KSt., NW, 10th Floor
Washington, DC
Re: ID#[redacted]
Dear [redacted]:
Thank you for your inquiry received on January 7, On
behalf of Dominion Dental Services, Inc., we thank you for your interest with
our Member's complaint and giving us the opportunity to address her concerns;
Member feedback is essential for maintaining and improving the quality of our
service
Our Grievance and Appeals Department researched the
Member's complaint and will reach out to the Member directly to resolve her
concerns
If we can be of further assistance, or if you have any
questions regarding this matter, please feel free to contact me directly at
###-###-#### Ext[redacted] or [redacted]@dominiondental.com
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
We Work For Your Benefit
From: [redacted]
"">Date: Tue, Jul 15, at 1:PMSubject: Response to Complaint ID# [redacted]To: [redacted]
Dear [redacted]:
Thank you for your inquiry received on 6/30/2014. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member's complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department researched the Member's complaint and reached out to the Member directly to resolve her concerns. Unfortunately, the member has not yet returned our calls. We have sent written correspondence apologizing for her experience and to contact us directly for any further assistance
On behalf of Dominion Dental, we regret that the Member's interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext[redacted] or [redacted]
Sincerely,
Carey W[redacted]
Administrator, Grievances and Appeals
We Work For Your Benefit
"line-height:115%,"sans-serif"">Re: ID# [redacted]
Thank you for your
inquiry received on 1/20/2016. On behalf
of Dominion Dental Services, Inc., we thank you for your interest with our
Member's complaint and giving us the opportunity to address his concerns;
Member feedback is essential for maintaining and improving the quality of our
service.
Our Grievance and
Appeals Department will research the Member's complaint and reach out to the
Member directly to resolve his concerns
On behalf of Dominion
Dental, we regret that the Member's interaction with our Member Services
Department did not meet his expectations.
Providing excellent customer service is one of our most important
values, and our goal is to always extend quality service to our members.
If we can be of
further assistance, or if you have any questions regarding this matter, please
feel free to contact me directly at ###-###-#### Ext[redacted] or [redacted]@dominiondental.com
Sincerely,
Carey W[redacted]
Manager of Grievances
and Appeals
We
Work For Your Benefit
The Revdex.com
1411 K. St., NW, 10th Floor
Washington, DC 20005
Re: ID# [redacted]
Dear [redacted]:
Thank you for your inquiry received on 3/02/2016. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the...
opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department researched the Member’s complaint and reached out to the Member directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com .
Sincerely,
Carey W[redacted]
Manager of Grievances and Appeals
We Work For Your Benefit
Dear [redacted]:
Thank you for your inquiry received on October 15, 2014. On behalf of Dominion Dental Services, Inc. we thank you for your interest with our Member's complaint and giving us the opportunity to address her concerns; member feedback is essential for maintain and improving the...
quality of our service.
Our Grievance and Appeals Department has researched the complaint thoroughly. A response has been issued directly to the member addressing her concerns.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com.
Sincerely,
Carey W[redacted]
Administrator, Grievances and Appeals
We Work For Your Benefit.
October 3, 2014
Dear [redacted]:Thank you for your inquiry (ID [redacted]) received on October 1, 2014 regarding a complaint received from member [redacted] relating to her billing activity. Our Grievance and Appeals Department researched the complaint thoroughly and we can report...
that the Member's concerns have been addressed and resolved directly with the Member.On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at [redacted] Ext. [redacted] or [redacted].
Sincerely,
Carey WAdministrator, Grievances and Appeals
I would like to provide additional information regarding Ms. [redacted]’s complaint, as it appears that she remains dissatisfied. According to Ms. [redacted]’s initial complaint, she expressed concerns with a lack of follow-up to her request to terminate her dental plan benefits and requested a call back from a Supervisor.
As a result of Ms. [redacted]’s complaint, I reached out her directly on 7/07/2016. I confirmed that her policy was terminated effective 7/01/2016 and I apologized for her dissatisfaction. At that time it was determined that no refund of premium was due as the last payment received was on 5/23/2016 for May and June premium dues. While there was no record of a request to terminate coverage prior to July, as a gesture of goodwill and in the interest of resolving this complaint expeditiously, Dominion issued a refund to the member in August totaling $104.42. This refund amount reflects total premiums payments received from the member in 2016.
While we are unable to take back Ms. [redacted]’s poor experience from earlier this year, we have made every effort to make it right with the consumer.
If you have any questions, please don’t hesitate to contact me.
Best,
Carey
Carey W[redacted]Manager of Grievances and AppealsDominion National
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
That is not even how the conversation went at all. I requested something in writing to show to my bank. Which I have not received. The response is total fantasy and not the conversation we had at all. In addition, the person who contacted me knew absolutely NOTHING about my account. I completely reject this so called "resolution".
omplaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Dear
[redacted]:
sans-serif; font-size: 11pt;">Thank
you for your inquiry (ID# [redacted]) received on 9/21/2015. On behalf of
Dominion Dental Services, Inc., we thank you for your interest with our
Member’s complaint and giving us the opportunity to address her concerns;
Member feedback is essential for maintaining and improving the quality of our
service.
Our
Financial Services Department has researched the Member’s complaint and will reach out to the Member directly to resolve her concerns.
We
regret the Member’s dissatisfaction. Providing excellent customer service is one of our most important
values, and our goal is to always extend quality service to our members.
If
we can be of further assistance, or if you have any questions regarding this
matter, please feel free to contact me directly at ###-###-#### Ext. [redacted] or [redacted]@dominiondental.com
.
Sincerely,
Carey
W[redacted]
Manager of Grievances and Appeals
We
Work For Your Benefit
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Dominion Dental says the plan was not approved until November, however it was posted on their website and sold to me in July. Now they conveniently "consider this matter closed".
I filed a complaint with Maryland Insurance Administration.
Regards,
[redacted]
I have tried contacting Dominion Dental on SEVERAL occasions to cancel my insurance plan.
When I email the company, I have not once received a single response.
When I call the company, I have never been able to speak with a real human being and have been on hold for 1 hour+ EVERYTIME I call.