Dominion Homes

Complaint *** *** Dominion Homes personnel spoke with Mr*** in September and November of relative to the yard drainage repairs. Exterior yard work of this nature is weather dependent, and this has been placed on our “weather permit” work list to be addressed after the
weather breaks in the spring/summer of 2016. It is not possible to address this type of work at this time of yearThank you, Dominion Homes Customer Care

Revdex.com NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint Revdex.com Complaint Acceptance guidelines do not allow your Revdex.com to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case belowBased upon this new information we are resuming Revdex.com Dispute Resolution Services. We appreciate the patience and understanding of the parties Consumer’s Additional Information Regarding her complaint:Dominion came out to my home on 07/10/to do one year anniversary repairsThey did not make repairs at that time instead they wrote down a list of things they were going to repair by 09/04/They still need to repair a crack in the drywall, insert foam into electric outlets and repair a cracked stepI called and texted Dominion to see what their plan was for the upcoming 09/04/appointment isThey did not respond to my phone calls, text messages, or emailsOn the sheet they gave my husband they stated that would call America's Floor Source to repair the stepI called America's Floor Source to see if Dominion contacted them and they have had no correspondence with DominionI am tired of having to wait long periods of time for my warranty repairs to be done.Consumer’s New Desired Resolution:I want all my warrantied repairs completed on or before 09/04/I want my steps repaired and caulked, my ceiling crack repaired, and I want the foam injected into the electrical outletsI want my emails, and phone calls returned within to hours

The business sold a product where it clearly covered up a hole behind the wall. Their response states this is not uncommon, but it is morally wrong for the business not to disclose blatant cover ups to the buyer. I f it was disclosed I would have required them to fix it or I would not have purchased the home. Furthermore the buyer paid for a home with complete walls and should not have to pay additional money to repair something that she already paid for. The seller has an obligation to disclose this to the buyer it is not the same as a minor in perfection behind trim. The seller clearly cut out part of the wall including the firewall between the condos thus leaving a weakness in the protection against fire and overall appearance. If this was just a tiny imperfection  I wouldn't be pushing this so hard. The seller thinks it's okay to not only sell an incomplete product,  but to leave the buyer vulnerable to potential risk in the event of a fire which is not acceptable.

Our Quality Assurance Manager met with this homeowner for an on-site inspection of a possible leak issue last week, and arranged for a site visit and inspection by the plumber to take place afterward.  Our records indicate that the plumber is scheduled to be on site today.  Please let us...

know if further information is needed.

I reviewed the response made by the business in reference to complaint ID [redacted] and would like to leave the complaint open until the business does the walk through on December 4, 2015.

Dominion Homes personnel spoke with Mr. [redacted] in September and November of 2015 relative to the yard drainage repairs.  Exterior yard work of this nature is weather dependent, and this has been placed on our “weather permit” work list to be addressed after the weather breaks in the spring/summer of 2016.  It is not possible to address this type of work at this time of year. It is winter in central Ohio.  There is no option to speed up the seasonal weather conditions. Mr. [redacted] has already been advised the work will take place in 2016. Thank you,Dominion Homes Customer Care

Good afternoon.  We have arranged an inspection appointment with the homeowner, for July 10th.  Our Quality Assurance representative and the flooring company, AFS, will both be present for this on site inspection.  Thank you.

Dear Revdex.com: It is unclear in reading this complaint what specifically the homeowner’s concerns might be for which Dominion Homes has any direct involvement or responsibility.  Reading the desired resolution of the complaint does not help shed any light on what the Revdex.com expects the builder to...

address or respond to. Attached are the signed copies of the documents the homeowner signed which clearly outline the warranties, and the existence of the HOA.  The home included a two year limited warranty on the installation of the heat pump; that warranty expired in November of 2012, nearly four years ago.  The homeowner may wish to contact the installation company ([redacted]) to determine whether or not there are still any active manufacturer’s warranties in effect. he HOA is run by a property management company; not by Dominion.  This is the entity the homeowner pays their association dues to, and they typically DO distribute budgets and reports to all residents, as well as coordinate periodic meetings.  Any complaints pertaining to the HOA should be directed to the property management company.  As of our last involvement with the HOA in any form in 2014, that company was [redacted] who can be reached at [redacted]  To be clear; Dominion Homes has ZERO involvement with the HOA or its activities. It is important to note that Dominion Homes has not received any contact from this homeowner in more than four years; we were not contacted prior to the filing of a Revdex.com complaint.  If the homeowner feels there are current issues with the home itself and wishes to provide specific details, we will be happy to review them for any potential consideration under the sole remaining warranty still in effect from Dominion Homes – the limited warranty against specifically defined structural failure of the load bearing elements. Thank you.

Good afternoon. 
 
On 6/23/15 we contacted the homeowner to offer an appointment for our Quality Assurance technician to come out and review all outstanding items, as the original representative who visited the home is no longer with our company.  We offered an appointment date of...

7/13/15, but the homeowner indicated they needed a Friday appointment, therefore we are scheduled to meet at the home on 7/24/15 at 10:00 AM to review any and all outstanding concerns. 
 
Thank you,
Dominion Homes Customer Care

The following is a status update on the warranty repair items at this home: The kitchen window screen has
been delivered.The driveway will be repaired by  Reardon.  This is TENTATIVELY scheduled for Wednesday, 9/23/15, weather permitting. Thank you. Dominion...

Homes Customer Care

This door was replaced on Friday, April 8th.  After the replacement, on April 15th, the homeowner...

advised us that while cleaning he found a crack in the glass of the transom window. On APril 22nd, our Quality Assurance personnel called the homeowner and left them a message advising that replacement glass and base trim have been ordered; once they are received, installation will be scheduled.  thank youDominion Homes Customer Care

Our response: "Good morning and thank you for your inquiry.  The chat session below was NOT with our company – it was with [redacted]omes, who has no involvement with any homes constructed and sold by Dominion Homes.  The unfinished drywall behind kitchen cabinets is not under...

warranty.  This is not an installation error or defect and is not completely unique or unusual during the construction of any home for any area that is going to be ultimately covered by finish materials to be left in a state where the underlying appearance does not impair function or purpose.  Similarly, drywall openings or imperfect finishes are often found behind trim, light fixtures, etc. as this is not uncommon or substandard in home construction when finish materials are used and again, function is not impacted. There is no action to be taken by Dominion regarding this small area of drywall.  If you do not wish to cover it with new cabinetry, you may wish to repair, or have your contractor repair, this area with drywall materials.Thank you for the opportunity to review your concern.Sincerely,Dominion Homes Customer Care"

On June 17th, we contacted this homeowner and offered her an appointment for June 30th.  She replied and indicated this date did not work for her, so we offered a July 8th appointment at 10:00 AM.  We have not yet received any response to this appointment offer. Thank you.

I am rejecting this response because:
I purchased the home, closed and moved into the house October 2012. The problem was reported in November 2012 and I was told by Dominion Homes that this issue would be addressed again October 2013 during an annual walkthrough. I submitted this again in October of 2013 with pictures of the problem and drainage issues.
This issue has been going on now for over 3 years and If you'd like, I will be glad to provide you with the number of good days that this issue could have been taken care of. The 2015 date of me addressing this issue is bogus and wrong information tossed out there as a distraction.

The home in question closed in 2012 and included specific and finite warranties.  Among those were a one year roof leak warranty, which expired in October of 2103.  In September of 2014, the homeowner contacted us and advised they had a roof leak.  We explained that although the...

warranty had expired, they could take steps to qualify their claim for further review; namely, submitting pictures and documentation of a specific and provable installation error or defect. In December, the homeowner submitted documentation for our review.  We performed a site visit to inspect the roof claims and there were no indications of any installation errors or construction defects whatsoever.  However, we did view and take photographs of evidence of the occurrence of ice damming over the winter.  Specifically, the build up of snow and ice did cause the ice to bend to bend some of the metal flashing.  The written warranties specifically exclude any coverage whatsoever for instances of ice damming.  Due to the fact there are no warranties against ice damming and the fact there is no evidence of any installation error, in conjunction with the fact all applicable warranties have expired, there is no further action to be taken by Dominion Homes relative to a roof leak at this home. Thank you.Dominion Homes Customer Care

We have scheduled an appointment with the homeowner to inspect her concerns on Tuesday, 7/21/15, at 2:00 PM. Thank you.

Good afternoon. Dominion Homes explained to this homeowner via phone on 1/22/15 and 3/23/15 that due to the recent purchase of the assets of Dominion Homes by the PulteGroup
and the resulting unavoidable staffing and scheduling adjustments inherent to
this change, we were temporarily delayed...

in scheduling all new House Call warranty program appointments.  We also explained that Dominion Homes is still here to honor the home warranties and this was only a temporary scheduling delay which had no negative effect on your warranty coverage.  We spoke with the homeowner on 4/27/15 and scheduled the House call to take place on 7/10/15 at 9:00 AM.  We have noticed that the homeowner did not list the tree as a concern on their House Call item list.  We will send the information to the Quality Assurance technician, but as that paperwork has already been passed along, it will be incumbent upon the homeowner to be sure to bring up the tree issue for review at the upcoming appointment. Thank you, Dominion Homes Customer Care

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.   However, they did not show up on Wednesday, September 23rd as promised.  I did not even receive a phone call to reschedule.And as of today, I have not heard from Dominion Homes regarding this matter.

This complaint has been closed as “unresolved” and this is not accurate. The asphalt driveway vendor met with the homeowner on Thursday, October 8th.   Under the authority and terms of the warranty, Dominion Homes had determined that a PATCH of the asphalt was an appropriate corrective measure.  The homeowner did not want a patch and chose instead to work with Reardon, the vendor, directly to find a solution they are happy with.  The homeowner has Reardon’s contact information is has CHOSEN to work with them directly for corrective measures of their choosing, INSTEAD of accepting standard warranty repairs.  We are no longer involved in this matter. Thank you.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.