Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I received the product on 3/25 and was as described. I wish I didn't have to go to such extremes to receive my product, but I'm happy to finally have it.
Regards,
[redacted]
Dear Ms. [redacted], We apologize in the delay in responding to your order. Unfortunately, our policy calls for a re-stocking fee because unlike many of our competitors, we custom make all of our clergy shirts after order.I would be happy to put the disputed amount in store credit in your...
customer account. Does that work for you?Please let us know ASAP, as we would like to close this complaint.Thank you
Complaint: [redacted]
I am rejecting this response because:I read Divinity Clergy Wear response. I can say that I received my first order within a week after I placed the order with a tracking number. Today is the October 19, 2015 and I do not have my order. According to Divinity Clergy Wear I should have gotten the order no later than October 16, 2015. To add to this, when I spoke with them last week I was told that my shoe order was to be sent from a place in California. Divinity Clergy Wear an my all the excuses they want but the fact remains that they are not doing what they say. I never received a tracking number if this order was to arrive on 16 October 2015. Ms. [redacted] Divinity Clergy Wear do not have good customer service. They talk like they do but I am sorry but it sucks. I would like my money back if I am not going to get my order and they will never hear from me again. Thank You
Regards,
[redacted]
Dear [redacted] We apologize for the inconvenience regarding your order. We acknowledge fault and have refunded your card and sent you an email confirming the amount of $44.44 being credited to the card used for the transaction.We have also put $10.00 of store credit in your customer account...
as a way of showing you that your business is important to us. Thank youTYPE: RefundACCT: [redacted] $ 44.44 USD ($ 44.44 USD was requested)CARDHOLDER NAME : [redacted]CARD NUMBER : ############[redacted]DATE/TIME : 07 Apr 16 13:59:48REFERENCE # [redacted]AUTHOR. # : RETURNTRANS. REF. : [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I received the product on 3/25 and was as described. I wish I didn't have to go to such extremes to receive my product, but I'm happy to finally have it.
Regards,
[redacted]
Dear Ms. [redacted], We apologize in the delay in responding to your order. Unfortunately, our policy calls for a re-stocking fee because unlike many of our competitors, we custom make all of our clergy shirts after order.I would be happy to put the disputed amount in store credit in your...
customer account. Does that work for you?Please let us know ASAP, as we would like to close this complaint.Thank you
Complaint: [redacted]
I am rejecting this response because:I read Divinity Clergy Wear response. I can say that I received my first order within a week after I placed the order with a tracking number. Today is the October 19, 2015 and I do not have my order. According to Divinity Clergy Wear I should have gotten the order no later than October 16, 2015. To add to this, when I spoke with them last week I was told that my shoe order was to be sent from a place in California. Divinity Clergy Wear an my all the excuses they want but the fact remains that they are not doing what they say. I never received a tracking number if this order was to arrive on 16 October 2015. Ms. [redacted] Divinity Clergy Wear do not have good customer service. They talk like they do but I am sorry but it sucks. I would like my money back if I am not going to get my order and they will never hear from me again. Thank You
Regards,
[redacted]
Dear [redacted] We apologize for the inconvenience regarding your order. We acknowledge fault and have refunded your card and sent you an email confirming the amount of $44.44 being credited to the card used for the transaction.We have also put $10.00 of store credit in your customer account...
as a way of showing you that your business is important to us. Thank youTYPE: RefundACCT: [redacted] $ 44.44 USD ($ 44.44 USD was requested)CARDHOLDER NAME : [redacted]CARD NUMBER : ############[redacted]DATE/TIME : 07 Apr 16 13:59:48REFERENCE # [redacted]AUTHOR. # : RETURNTRANS. REF. : [redacted]