Complaint: ***
I am rejecting this response because:A return label was sentIt expired on the same day they sent it to where I was not able to print itThis happened twiceThe level of their customer service is abysmal. Look closely at the quality of the suit that they have as a sample and you will see that the quality of the garments that they put on their website and you can see the degree to which they are willing to deceive and scam potential customersIn the original complaint, I should have mentioned that their website is deceivingThey put one quality of merchandise on the website and send you a much more inferior quality of product to what is advertised on their websiteThere needs to be at least a modicum of truthfulness in their advertising or else close down their website until they can be some truthfulness in what they advertise into what they sendI understand the issue of the alterationSend the defective suit back to meI think it is outrageous for this company to get to keep this mismatched, poor quality, off-black instead of black suit which they WILL find a way to re-sell AND keep my hard-earned $plus $to ship it back to them because their shipping label did not work. Revdex.com needs to look at reviews from other customers and see that I am not the only one who has been scammed by Divinity ClothingI wish for this complaint to remain on Revdex.com's website and not be stricken as requested by Divinity Clothing
Regards,
*** ***
We apologize to *** *** regarding his orderHe is correct in stating that we accidentally sent his suit to another customer by mistakeWe take responsibility for this action, however the customer who received it did not notify us immediately and since has sent it back to usWe do apologize for
this inconvenience as this mistake took place during Easter and are aware of the circumstances regarding the quickness of this order. If *** *** would like to still receive the suit, we would be happy to send the correct suit ASAP and refund your shipping in full. Please let us know how you would like to proceed? Again, we apologize for the issue and hope you consider shopping with us again soon
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** Refund has been sentReceived 4/1/
We apologize in the delay in responding to this message.According to our records, Mr*** sent back only (1) shirt from his order, for which we refunded.The below information confirms the refund.Also, it should be noted that Mr*** elected to keep his products and has not contacted us
since. ========== TRANSACTION RECORD ========== ***
*** * *** ***
*** ** ***
*** ***
*** TYPE: Refund ACCT: *** $ USD ($ USD was requested) CARDHOLDER NAME : *** *** ** CARD NUMBER : ############*** DATE/TIME : Oct 11:40:REFERENCE # : *** *** T AUTHOR# : RETURN TRANSREF: *** Approved - Thank You 100 Please close this case.Thank you
We apologize to [redacted] in the delay of her receiving her robe. We did in fact have it delivered by the date that she needed it. We do realize and acknowledge the inconvenience and stress this may have caused to [redacted], and we apologize for that as well. This tracking number confirms...
delivery: [redacted] We hope [redacted] has enjoyed the Robe since receiving it and that we can close this case moving forward.
I am writing this note to you to let you know that Divinity Clergy Wear have sent me my refund. I think the reason for this is because, I would call them every day to let them know that I want my order or my money refunded. I also told them that I was writing the New Jersey Consumer Protection Agency, Attorney General and Inspector General's Office. That might of got their attention that I am not the one to play with as it pertain to my money. Just wanted to give you the update. I just hope they do not take any more of my money since the do have my credit card information. I think the company is a fraud. Let me know if you need anything else. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We are extremely apologetic in how your order was handled.We have refunded your card and have copied the information below:========= TRANSACTION RECORD ==========[redacted]TYPE: RefundACCT:...
[redacted] $ 40.84 USD ($ 40.84 USD was requested)CARDHOLDER NAME : [redacted]CARD NUMBER : ###########[redacted]DATE/TIME : 07 Apr 16 14:21:41REFERENCE # [redacted]
AUTHOR. # : RETURNTRANS. REF. : [redacted] Approved - Thank You 100Please retain this copy for your records. Please close this case.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com and [redacted] Thank you for the message. We currently have no messages or emails on file from this specific customer regarding his order. If [redacted] would call our toll free number [redacted] and listen to the voice activated system, he will be able to reach a customer...
service associate or have the opportunity to leave a message, in which we will promptly call him back. Thank you and God Bless, Team Divinity
Dear [redacted], The order number in supplied is not valid for the website [redacted] , nor is your name in our system. We ask that the Revdex.com close this case, if the disputer can not successfully validate a sale with [redacted].Thank you
Dear Revdex.com, please close this case, as our records indicate the customer received his refund through his credit card company.We apologize for the inconvenience this has caused.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though it took several attempts for a refund which was a bit frightening as I beleived I had been scammed.
Regards,
[redacted]
This order was shipped and received by the customer. PLease see [redacted] tracking information: [redacted]We do apologize for the delay in getting [redacted] her merchandise and hope she enjoys it.Please close this complaint.
Complaint: [redacted]
I am rejecting this response because: I have not received an email from the company since the day I placed my order, nor have they returned my money.
Regards,
[redacted]
In response to [redacted] complaint, When our customer service first spoke to the customer he was advised to send the "defective" product back to us so we could analyze the issue and take it up with the manufacturer of the suit in question. We use the professional...
pictures the suit manufacturer provides in their catalog in the highest resolution we can acquire. If a customer is unsatisfied with a product, we provide an avenue for returns and exchanges consistent to the standard in our industry. Upon receiving the suit, we found the suit to be ALTERED (hemmed bottom) and in a much poorer conditions than the manufacturer sent it out in. There were no tags and clear signs of wear as I have provided in attachments. Our number one rule, as has been for the history of the clothing industry, is nothing can be returned after it is altered and we state that on our Shipping & Returns page found with a link on every page of our website. We believe that each and every customer has a responsibility to inspect each item they receive before they have it altered and if a color is not what you wanted, there would be no need to have it altered in the first place. It's that rule that basically governs customer responsibility throughout the industry. If the suit was as defective as the customer describes, he, or the tailor/seamstress he was using certainly would have noticed these egregious defects and contacted us right away. Instead the suit was altered and the issue arose sometime after that. We were contacted in the late afternoon on 7/20/17, 5 days after the suit arrived (Tracking Info: [redacted] and PROMPTLY sent him a shipping label the next business day. We received the item back 12 days later on 8/2/17 only to find it to be altered after we explained it could not be sent back in that condition. I ask that this complaint be stricken from our record. We are always happy to exchange a suit as we understand issues arise, but will never accept a return that has been altered and comes without the original tags as we are unable to both return it to the manufacturer and/or re-sell it. The 3 attachments in order consist of [redacted] Suit upon its return to us (first to pictures) and a sample of the same suit in beige as it was sent from [redacted] We hope this helps! Thank you and God bless!
In regards to [redacted] order, it should be noted that he selected "Free Shipping" which carries a minimum of 10-14 business days to arrive to him. He placed his order on 9/28, which makes today the 8th business day, well within our estimated time frame of delivery advertised on our website.When...
I have checked with our customer service team, we have records with [redacted] on the phone and updates in our system, so I apologize if he did not feel that he got proper service to meet his satisfaction.When his order ships out, a tracking number will be sent to his email and the package will arrive no later than 10/16/15, which is the date our website indicated when he placed his original order.If he has any follow up questions, we would be happy to assist.
In response to [redacted] complaint, we apologize profusely for the error. We have been under the assumption the correct suit would ship direct from the manufacturer as we only drop ship suits directly and do not carry them or warehouse them in-stock. We have refunded [redacted]...
order in full and with our sincerest apologies, hope this matter will be closed immediately. Please find the details of the refund belowThanks you again and God bless! TYPE: Refund ACCT: Mastercard $ 162.09 USD CARDHOLDER NAME : [redacted] CARD NUMBER : ###########[redacted] DATE/TIME : 09 Aug 17 09:38:48 REFERENCE # [redacted] AUTHOR. # : RETURN TRANS. REF. : [redacted]
In response to [redacted] complaint, We were made aware that an order we had planned to have dropped shipped directly from the manufacturer was partially sold out an put on "hold" without our knowledge of the situation. We are incredibly sorry for the breakdown in communication that lead...
to [redacted] cancelling the order and apologize directly to her for the mistake. We try to be of a higher standard and truly feel we let a good customer down. The refund has been processed in full and an email containing the refund info has been sent to the customer. We only hope [redacted] can forgive us....even if she chooses to not shop with us in the future. We wish her the very best! Thank you
We have spoken to [redacted] about this issue and have resolved it. We are very apologetic for the mix- up and relayed that to [redacted] as well. Below you will find a tracking number for the shipment. Please let us know if there is anything else we can do.Thanks!Tracking...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: ***
I am rejecting this response because:A return label was sentIt expired on the same day they sent it to where I was not able to print itThis happened twiceThe level of their customer service is abysmal. Look closely at the quality of the suit that they have as a sample and you will see that the quality of the garments that they put on their website and you can see the degree to which they are willing to deceive and scam potential customersIn the original complaint, I should have mentioned that their website is deceivingThey put one quality of merchandise on the website and send you a much more inferior quality of product to what is advertised on their websiteThere needs to be at least a modicum of truthfulness in their advertising or else close down their website until they can be some truthfulness in what they advertise into what they sendI understand the issue of the alterationSend the defective suit back to meI think it is outrageous for this company to get to keep this mismatched, poor quality, off-black instead of black suit which they WILL find a way to re-sell AND keep my hard-earned $plus $to ship it back to them because their shipping label did not work. Revdex.com needs to look at reviews from other customers and see that I am not the only one who has been scammed by Divinity ClothingI wish for this complaint to remain on Revdex.com's website and not be stricken as requested by Divinity Clothing
Regards,
*** ***
We apologize to *** *** regarding his orderHe is correct in stating that we accidentally sent his suit to another customer by mistakeWe take responsibility for this action, however the customer who received it did not notify us immediately and since has sent it back to usWe do apologize for
this inconvenience as this mistake took place during Easter and are aware of the circumstances regarding the quickness of this order. If *** *** would like to still receive the suit, we would be happy to send the correct suit ASAP and refund your shipping in full. Please let us know how you would like to proceed? Again, we apologize for the issue and hope you consider shopping with us again soon
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** Refund has been sentReceived 4/1/
We apologize in the delay in responding to this message.According to our records, Mr*** sent back only (1) shirt from his order, for which we refunded.The below information confirms the refund.Also, it should be noted that Mr*** elected to keep his products and has not contacted us
since. ========== TRANSACTION RECORD ========== ***
*** * *** ***
*** ** ***
*** ***
*** TYPE: Refund ACCT: *** $ USD ($ USD was requested) CARDHOLDER NAME : *** *** ** CARD NUMBER : ############*** DATE/TIME : Oct 11:40:REFERENCE # : *** *** T AUTHOR# : RETURN TRANSREF: *** Approved - Thank You 100 Please close this case.Thank you
We apologize to [redacted] in the delay of her receiving her robe. We did in fact have it delivered by the date that she needed it. We do realize and acknowledge the inconvenience and stress this may have caused to [redacted], and we apologize for that as well. This tracking number confirms...
delivery: [redacted] We hope [redacted] has enjoyed the Robe since receiving it and that we can close this case moving forward.
I am writing this note to you to let you know that Divinity Clergy Wear have sent me my refund. I think the reason for this is because, I would call them every day to let them know that I want my order or my money refunded. I also told them that I was writing the New Jersey Consumer Protection Agency, Attorney General and Inspector General's Office. That might of got their attention that I am not the one to play with as it pertain to my money. Just wanted to give you the update. I just hope they do not take any more of my money since the do have my credit card information. I think the company is a fraud. Let me know if you need anything else. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We are extremely apologetic in how your order was handled.We have refunded your card and have copied the information below:========= TRANSACTION RECORD ==========[redacted]TYPE: RefundACCT:...
[redacted] $ 40.84 USD ($ 40.84 USD was requested)CARDHOLDER NAME : [redacted]CARD NUMBER : ###########[redacted]DATE/TIME : 07 Apr 16 14:21:41REFERENCE # [redacted]
AUTHOR. # : RETURNTRANS. REF. : [redacted] Approved - Thank You 100Please retain this copy for your records. Please close this case.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com and [redacted] Thank you for the message. We currently have no messages or emails on file from this specific customer regarding his order. If [redacted] would call our toll free number [redacted] and listen to the voice activated system, he will be able to reach a customer...
service associate or have the opportunity to leave a message, in which we will promptly call him back. Thank you and God Bless, Team Divinity
Dear [redacted], The order number in supplied is not valid for the website [redacted] , nor is your name in our system. We ask that the Revdex.com close this case, if the disputer can not successfully validate a sale with [redacted].Thank you
Dear Revdex.com, please close this case, as our records indicate the customer received his refund through his credit card company.We apologize for the inconvenience this has caused.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though it took several attempts for a refund which was a bit frightening as I beleived I had been scammed.
Regards,
[redacted]
This order was shipped and received by the customer. PLease see [redacted] tracking information: [redacted]We do apologize for the delay in getting [redacted] her merchandise and hope she enjoys it.Please close this complaint.
Complaint: [redacted]
I am rejecting this response because: I have not received an email from the company since the day I placed my order, nor have they returned my money.
Regards,
[redacted]
In response to [redacted] complaint, When our customer service first spoke to the customer he was advised to send the "defective" product back to us so we could analyze the issue and take it up with the manufacturer of the suit in question. We use the professional...
pictures the suit manufacturer provides in their catalog in the highest resolution we can acquire. If a customer is unsatisfied with a product, we provide an avenue for returns and exchanges consistent to the standard in our industry. Upon receiving the suit, we found the suit to be ALTERED (hemmed bottom) and in a much poorer conditions than the manufacturer sent it out in. There were no tags and clear signs of wear as I have provided in attachments. Our number one rule, as has been for the history of the clothing industry, is nothing can be returned after it is altered and we state that on our Shipping & Returns page found with a link on every page of our website. We believe that each and every customer has a responsibility to inspect each item they receive before they have it altered and if a color is not what you wanted, there would be no need to have it altered in the first place. It's that rule that basically governs customer responsibility throughout the industry. If the suit was as defective as the customer describes, he, or the tailor/seamstress he was using certainly would have noticed these egregious defects and contacted us right away. Instead the suit was altered and the issue arose sometime after that. We were contacted in the late afternoon on 7/20/17, 5 days after the suit arrived (Tracking Info: [redacted] and PROMPTLY sent him a shipping label the next business day. We received the item back 12 days later on 8/2/17 only to find it to be altered after we explained it could not be sent back in that condition. I ask that this complaint be stricken from our record. We are always happy to exchange a suit as we understand issues arise, but will never accept a return that has been altered and comes without the original tags as we are unable to both return it to the manufacturer and/or re-sell it. The 3 attachments in order consist of [redacted] Suit upon its return to us (first to pictures) and a sample of the same suit in beige as it was sent from [redacted] We hope this helps! Thank you and God bless!
In regards to [redacted] order, it should be noted that he selected "Free Shipping" which carries a minimum of 10-14 business days to arrive to him. He placed his order on 9/28, which makes today the 8th business day, well within our estimated time frame of delivery advertised on our website.When...
I have checked with our customer service team, we have records with [redacted] on the phone and updates in our system, so I apologize if he did not feel that he got proper service to meet his satisfaction.When his order ships out, a tracking number will be sent to his email and the package will arrive no later than 10/16/15, which is the date our website indicated when he placed his original order.If he has any follow up questions, we would be happy to assist.
In response to [redacted] complaint, we apologize profusely for the error. We have been under the assumption the correct suit would ship direct from the manufacturer as we only drop ship suits directly and do not carry them or warehouse them in-stock. We have refunded [redacted]...
order in full and with our sincerest apologies, hope this matter will be closed immediately. Please find the details of the refund belowThanks you again and God bless! TYPE: Refund ACCT: Mastercard $ 162.09 USD CARDHOLDER NAME : [redacted] CARD NUMBER : ###########[redacted] DATE/TIME : 09 Aug 17 09:38:48 REFERENCE # [redacted] AUTHOR. # : RETURN TRANS. REF. : [redacted]
In response to [redacted] complaint, We were made aware that an order we had planned to have dropped shipped directly from the manufacturer was partially sold out an put on "hold" without our knowledge of the situation. We are incredibly sorry for the breakdown in communication that lead...
to [redacted] cancelling the order and apologize directly to her for the mistake. We try to be of a higher standard and truly feel we let a good customer down. The refund has been processed in full and an email containing the refund info has been sent to the customer. We only hope [redacted] can forgive us....even if she chooses to not shop with us in the future. We wish her the very best! Thank you
We have spoken to [redacted] about this issue and have resolved it. We are very apologetic for the mix- up and relayed that to [redacted] as well. Below you will find a tracking number for the shipment. Please let us know if there is anything else we can do.Thanks!Tracking...
Information for order: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]