Initial Business Response /* (1000, 5, 2015/07/10) */
July 9,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On July 3, 2015, we received your correspondence, dated July 2, 2015, filed with
the Revdex.com
You maintain you r DISH Network service was restored without your authorization and you disputed the collection attemptsYou requested that the negative mark be removed form your credit report and to receive a refund
Our records reveal that your service was restored on March 24, 2015, as you agreed to a 30-day trial periodPer your request, your account was disconnected on March 30,
When we spoke today, I advised you that that the balance of $was reversed on April 8, This balance included two $shipping fees for the return of the leased equipment and programming rendered (plus tax)The $credit balance is due to adjustments applied by DISH Network rather than over payment; as such, no refund is due
We have no record that your account was sent to collectionsI asked that you provide me with a copy of the collection notice for further researchYou can email the document to ***@dish.com
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never agreed to a Day trial period for my service to be restoredThis is a lie as I had no use for there servie as I already had other service in place and would not take there service again if it was the only service available in townSomeone restored our service WITHOUT OUR AUTHORIZATIONI know a manager by the name of *** called on March 24th trying to re-sign us up for the service but he was told NO WE DON'T WANT YOUR SERVICESO HE MUST HAVE TOOK IT UPON HIMSELF TO REINSTATE OUR SERVICE WITHOUT OUR PERMISSIONWhen I cancelled our service on March 21st a credit of $was owed to meAfter they reinstated my service without my authorization and I got them to get it cancelled once and for all like they should have in the first place a $balance was due and they waived the fees for the shipping boxes after a bunch of hassle and waste of my timeIf in fact they would have done this correctly in the first place on March 21st I would have been owed $and would have had to pay for shipping boxesBut they didn't do it correctly so now for some reason they have turned me into collections for fees that they waivedSo they need to rectify the collection issue and remove the bad mark on my credit and in reality they owe me $as well as that's what was due me on March 21st, The paperwork with all the proof has been sent to *** and she said this has been sent to the Dish Network Collection TeamSo until they clear me of the bad credit mark and refund me $that was due to me when I first cancelled my service before all of their errors happened, then this issue has yet to be resolved
Final Consumer Response /* (4200, 15, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Upon reveiwing my credit reports, Dish did not report anything to the Credit Agencies as my credit report shows nothing from DishHowever Dish "DID" report this to the "National Consumer Telcecom & Utilities Exchange" and I provided Dish with proof of this but they still deny doing itI received another letter from the National Consumer Telcecom & Utilities Exchange last week in regards to my appeal with them saying that it was removed from my records however it does not show it being removed on the paperwork they sent outIt also says that if I have any concerns regarding this that I am suppose to contact Dish Network directlyI tried contacting Dish directly and it has gotten me nowhere and that's why it is now on the Revdex.comSo as far as I'm concerned this case will never be resolved until Dish admits to reporting this to the National Consumer Telcecom & Utilities Exchange (WHICH I PROVIDED PROOF TO DISH), verifies that it has been removed from my records and makes a formal apology to me for denying reporting thisIf Dish requires more proof that they did report this I do have the paperwork they sent me last week in regards to it confirming that Dish did INDEED REPORT THIS TO COLLECTIONS
Final Business Response /* (4000, 17, 2015/08/31) */
August 20,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On August 20, 2015, we received your rebuttal, dated August 19, 2015, filed with the Revdex.com
You confirmed that DISH Network did not report your account to the three major credit bureausHowever, you maintain that your account was reported to Telecom & Utilities Exchange & Utilities Exchange IncYou indicated that you were advised that they will remove the negative reporting from their systems, and you were referred to DISH Network
Please note that DISH Network has no business relationship with Telecom or Utilities Exchange & UtilitiesFurthermore, satellite TV is not considered a utility
DISH Network will only report to the three major credit bureausExperian, TransUnion, and EquifaxWe have no record that your account was in a delinquent status, and your account was not charged off to a collection agencyI regret any confusion
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
May 25, *** *** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On May 23, 2017, we received your complaint, dated May 22, 2017, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou indicated that you were told that you were on a month-to-month plan and you could cancel at any time Your service was activated on May 9, 2017, with a 24-month commitment and it was disconnected on May 22, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged a $equipment return fee We appreciate that you brought your concerns to our attention so we may address them internally with the appropriate personnel When I spoke with you by phone on May 24, 2017, I advised you that I removed these fees from your DISH Network account and I submitted a refund of $to your credit card accountI also submitted a refund of $for your overpaymentPlease allow up to five business days for processing. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Dish's unwillingness to deal with the factual issues and to focus on misleading rhetoric does not lend itself to complaint resolution or positive customer interaction.DISH asserts, "Dish network bills for channels in a package and not a la carte, account credits are not provided." Fact: Some DISH customers in Montana were allowed a $credit for missing channels. DISH asserts: "Dish is unable to access ***'s billing system to confirm their monthly charges or your bundled rate." Fact: DISH did indeed access ***'s billing system to remove the hundreds of dollars overcharges when I initially signed up with DISH. DISH sets the rates, not ***, who only does their billing. This was confirmed by *** headquarters in New York. DISH asserts:"DISH reserves the right to change prices at any time." Fact: I was told by DISH representative at *** that my monthly charge would be $a month for the first year and $a month for the second year of my contract. And there was no mention of any price increases. Further, DISH's own representative, in a written statement previously (this was their DISH's promotion), submitted, stated that my first year monthly bill would be $108. DISH asserts: "When you agreed to a free installation of the equipment, it did not include the removal at the end of our business relationship." Fact: Their own installer, and they have his name, assured me the dish would be removed. Isn't this something that DISH should take up with their subcontractor and honor his statement? DISH asserts: "We regret you do not agree with the solution we proposed . at this point we consider the issue closed? Fact: DISH did not propose any solution other than to get rid of my complaint by encouraging me to cancel my account with them,nor did they allow any flexibility toward a solution with their hard line approach. This leave me with no alternative except to file complaints at the local and federal level against DISH
Tell us why here...November 1, 2016 Dear Ms***: On October 26, 2016, we received your complaint, dated October 24, 2016, filed with the Revdex.com. You stated that you have contacted DISH Network several times to obtain return shipping materials to
return your leased equipmentYou were unable to get the materials, but you have returned the equipmentYou have now been billed for the equipment and you would like your billing corrected. When we spoke on October 28, 2016, I apologized for the difficulty that you experienced, and I agreed to monitor the return for youAs of November 1, 2016, the equipment was received and removed from your account, resolving the $account balance If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
December 23,
Ms*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 23, 2015, we received your rebuttal, dated December 22, 2015, filed with the Revdex.com
You maintain you did not order the additional Gigabytes (GB) for the internet service and you restated that your monthly rate was supposed to be $
As previously explained, we found that the GBs were ordered through your online account
You subscribed to the following services:
America's Top package $
Dish Movie Pack $(free for three months)
Epix $(free for months)
HBO, Showtime and Starz $(free for three months)
dishNET 10/50GB $
dishNET TRIA fee $
DVR service $
Super Joey receiver $
Wireless Joey receiver $
Two Joey receivers $($per receiver)
Protection Plan $(free for four months)
The monthly billing rate before tax and discounts was $A monthly $credit was applied for the price-lock promotionYou also received monthly credits of $for bundling and $for agreeing to Credit Card AutoPayWhen the free service and credits end the regular price is applied
You are only being billed for service rendered through the disconnection dateWe ask that the leased equipment be returned to DISH Network and the balance of $be paid
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: these people are liars I asked for a copy of the call and they refused because they don't want what was said to be come public but I am standing firm with the last response I sent either it will be taken care of or the equipment removed I will not ship anything you put it in my house so you can remove it in the same wayThe clock is ticking and when time is up I will do as I said in the last response and I will also post my experience with you on every website and pages possible and will go as far as going to the local newspaper
Sincerely,
*** ***
April 18, MrSrihari Saranga Morse AveSkokie, IL Re: Revdex.com Complaint # 8255909874602466-
Dear Mr***: On April 13, 2016, we received your correspondence, dated April 11, 2016, filed with the Revdex.com You stated that in July you contacted DISH Network to add a receiver for an additional TVYou indicated that you weren’t informed that this upgrade required a new contractual commitment nor were you given a purchase optionYou disagree with this policy and you requested that your early termination fee be waived When we spoke on April 14, 2016, I advised you that I had reviewed the recorded call and I confirmed that the contractual commitment was disclosedHowever, the electronic signature was not fully captured on the contract so, as a courtesy, I agreed to waive your early termination feeYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
Initial Business Response /* (1000, 4, 2015/05/08) */
April 24,
Ms*** ***
*** *** St
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 24, 2015, we received your complaint, dated April 23, 2015, filed with the RevDex.com
You said that a payment was erroneously debited from your bank account and that you had not received a refund yet
When we spoke, I advised you that your refund of $was sent to your bank on April 23,
Please note that your account was enrolled in automatic payments and your next due date was April 9, DISH Network requires any changes made to your billing be made a minimum of seven days prior to your due date because the automatic payment process begins before the due dateAs such, when you disconnected your account on April 8, 2015, the process was already underway, leading to the payment being debitedLikewise with check or electronic check refunds, we must wait for the pending transaction (your payment) to clear your bank and ours before we can issue a refund to avoid double refunds
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Tell us why here...August 15, 2017 *** *** ***
*** ** *** ***
*** *** ** *** Re: Revdex.com Complaint #
***
*** Dear Mr***: On August 7, 2017, we received your complaint, dated August 6, 2017, filed with the Revdex.com. You expressed concern that you received solicitation calls when you are on the Do Not Call listYou requested that these calls cease. According to our records, we have not placed an outbound call to phone number *** *** since and the number is showing as being on our internal Do Not Call list since that time. You may have received calls from an independent retailer and you will need to request to be placed on their internal Do Not Call list. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: I did not receive any mailings from you indicating my wife signed a new agreementAgain I say I was on month to monthThe agreement I had with you expired in My wife has assured me she signed no new month agreementOnly receipt of equipmentShe was is certain she questioned the agent you sent concerning an extensionHe assured her that she was only signing for receiptYou keep saying you sent me a copy of my wife's signature on a new agreementThis is not trueI have received nothing
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/12) */
July 27,
Mr*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 21, 2015, we received your complaint, dated July 20, 2015, filed with the RevDex.com
You expressed concern with the early termination fee that was applied to your accountYou indicated that our equipment was difficult to use and you disconnected your service within daysYou also said that you were not advised of the early termination fee
Your service was activated on June 18, 2015, with a 24-month commitment through *** (XXX-XXX-XXXX), an independent companyA review of the sales call determined that the 24-month commitment and associated early termination fee were disclosedWe also found that there was no mention of a trial period for our service
Although we regret the issues that you experienced with our equipment, our records show that you declined our offers to assist you with this issue and you opted to cancel your service on July 15, Since your term commitment was not fulfilled, an early termination fee of $was applied to your account
When I spoke with you by phone on July 21, 2015, I advised you that I made an exception and reversed the early termination fee, leaving a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response and appreciate Dish reviewing and arriving at a fair solution!
Complaint: ***
I am rejecting this response because:Dear Revdex.com I inquired for your support regarding this DISH dispute to obtain your support as customer I felt abandoned and unprotected by Businesses like DISH where they my signature I never signed a contract or even worst was
told I WAS never getting a contract with DISH I told one of their customer service I DO NOT want contract and she said there is no contract needed for you we offer you no contract and that was I was told and I requested no contract with DISHI talked for few minutes to one of thier customer service account manager *** very unprofessional I recorded the phone call and I told him I was recording his phone call and I was driving I told him to write me what ever questions he had since I work late hours and two jobs I will attached my email where I said email me your questions very unprofessional that was not the way one of their customer service was when I got the lowest package is this the way I was going to be presented by Revdex.com ? I felt un protected as customer, I felt violated by the law I was told I wasn't getting a contract and why now that I want to cancel a terrible service where each month I had to spend hours and hours on the phone due to hiding fees they were every month over charging and adding staff to my billas I said I do not have time to be on the phone each month and be argument for a bill that I told them DO NOT add any other fees to my bill I told *** to be more professional and I told him I was driving. I will no pay DISH for cancellation fees over $they lied to their customer they are well known by that.I am contacting an attorney regarding this issue if DISH remove their hiding fees I told them to add the lowest package less expense package less programming and DO NOT add any extra hiding fees to my monthly bill
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/04) */
November 2,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 29, 2015, we received your correspondence, dated October 28,
2015, filed with the Revdex.com
You stated that DISH Network billed you for a Sling adapter and HDMI cable that you were offered at no costYou requested that the necessary correction be made to your monthly bill
When we spoke on October 29, 2015, I confirmed that the charges were reversed on October 27, You accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dish stated they are refunding the chargesThank you
November 22, Dear Ms***: On November 21, 2016, we received your rebuttal, dated November 15, 2016, filed with the Revdex.com You maintain that DISH Network debited three payments from Ms*** ***’s bank account, not counting the payment that was returned Please refer to my previous response wherein I explain that DISH Network received three valid payments. Ms*** disputed one through her bank, causing it to be returned. The $debit was made to Infinity Sales Group, the independent retailer through whom you initiated your account, and not DISH Network As such, three payments were made to DISH Network but one was returned due to Ms***’s dispute If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs soon as I get everything arranged with the new internet provider I will be contacting Dish to disconnect my current services
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/09/16) */
September 1,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 28, 2015, we received your correspondence, dated August 27,
2015, filed with the Revdex.com
You maintain that a DISH Network representative agreed to waive your early termination fee and you disputed the balance due
Our records reveal that you participated in the Digital Home Advantage (DHA) promotion with a 24-month commitmentI have enclosed a copy of your signed DHA agreement
I reviewed your recorded call that took place on June 1, You advised our representative that you are moving and requested to cancel the serviceDuring the call our agent offered to schedule a MoDeal to transfer your service and you declinedIn addition, he offered to place your account on DISH Pause and this offer was also declinedYou asked that return boxes be sent to return the equipmentThe agent informed you that if the equipment is returned, the service will be disconnected and an early termination fee will apply
The recorded calls that took place on July and 20, 2015, were also reviewed and our representatives again advised you of the early termination feeWe have no evidence that we agreed to waive this fee
When we spoke today, I advised you that while we regret any inconvenience you are experiencing, the early termination fee cannot be reversed as the term commitment was not fulfilledI also explained that DISH Network does not offer a payment plan to prevent your account from being sent to collectionsHowever, if your account is turned over to collections, I will make an exception and remove the information from your credit report after the balance is paid in fullYou disagreed with my explanation and terminated the call
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per Our conversation, I did mention I was anticipated in a promotional move out of state and instead of moving they had laid me off, I have no address to commit to getting Dish installed, I had spoke with a representative and knowing my situation he told me to just pay my Balance which was $which I paid and never mentioned I was to pay any disconnection feeTwo weeks later I am getting billed for a disconnection FeeI didn't get anyone's name due to the fact I believed this matter was taken care ofI am still unemployed and regret I have no extra earning for this disconnection feeI would hope that you could please consider wavering this disconnection feeGreatly Appreciated
*** ***
Final Business Response /* (4000, 8, 2015/10/02) */
September 29,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 28, 2015, we received your rebuttal, dated September 25, 2015, filed with the Revdex.com
You disagreed with our previous response and requested that the early termination fee be removed from your account
As explained, your recorded calls that took place on June 1, 2015, and July and 20, 2015, were reviewed and we found that we did not agree to waive the early termination fee
Because your service was canceled prior to the promotional fulfillment date, the early termination fee of $was appliedThe early termination fee is valid, as you agreed to the Digital Home Advantage (DHA) terms
When the balance of $is paid in full, the information will be removed from your credit report
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/05/07) */
April 24,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On April 24, 2015, we received your complaint, dated April 23, 2015, filed with the RevDex.com
You said that DISH Network debited your credit card account without authorizationYou also indicated that you did not have a commitmentYou requested a refund of $
When we spoke, I advised you that the $early termination fee was automatically applied to the credit or debit card used to qualify your account, in accordance with the terms of your customer agreement
Our records indicate that you were advised of your 24-month commitment and associated early termination fee and automatic debit during your sales callWe also have your signed Digital Home Advantage customer agreement on file (copy enclosed)
Our records also indicate that your account was disconnected due to non-paymentOf the four payments we received, two (in the amounts of $and $365.83) were returnedYour current balance of $1,comprises $for programming and the remainder in unreturned equipment feesOnce the leased equipment is returned, the unreturned equipment fees will be reversed
You also indicated that you were to receive a $gift cardAs I explained during our call, in order to receive a promotional gift card, you must provide the specific promotional code to your sales agent to be entered on your account at initiationAs no promotional code was provided, we are unable to send a gift card
As our records indicate that you agreed to, and received the benefits of, your DHA customer agreement, we are unable to provide you with a refund
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The documents sent are not my signature as I stated multiple times
The promotional code was back in October of 2014, as good custome service person would have been compliant in doing this by looking it upBut as fraud has been committed as well as theft by your company goes to show your lack of care for customers in any way
the equipment was returned
no refund provided
credit card company provided with your fraud signature and also pursuing charges for unauthorized use
as I stated I never signed anything ever nor will I to watch tv
Final Consumer Response /* (3000, 14, 2015/06/05) */
POSSIBLE DUPLICATE
Case# : XXXXXXXX
*** *** vsDISH NETWORK, LLC
NatureOfDispute
I have a account with dish network they charged me a early term fee that was fraud I never term my service OK so that was resolved they game my a credit of because they couldn't refund it to my card because I have canceled it no problem however now they say they did put it on my card but cant because its a closed account and recharged me for it this month again as well as charged me for a tec visit to restart my services when it was only off due to them saying I canceled it here is a copy of my conversations with the supervisor and my bill copy's as wellAl-Harbey (ID: 7CR): Hi, my name is Al-Harbey (ID: 7CR)How may I help you?*** ***: well im confused I saw a charge on my bill it says for refund yet its a charge and someone was supposed to take care of it yet it sill remains whats going onAl-Harbey (ID: 7CR): I can help with that.Al-Harbey (ID: 7CR): Thank you for providing your account information and PIN when launching the chatI have your account loaded and have verified your information.Al-Harbey (ID: 7CR): Thank you for providing your account information and PIN when launching the chatI have your account loaded and have verified your information.*** ***: ok thanksAl-Harbey (ID: 7CR): You're welcome.Al-Harbey (ID: 7CR): Thank you for waiting.*** ***: no problemAl-Harbey (ID: 7CR): :)Al-Harbey (ID: 7CR): Upon checking, your account.Al-Harbey (ID: 7CR): The $is for the balance on your account.*** ***: for what u guys took from me for a early termanation fee when my account wasnt termanated then u fixed it by putting it as a credit on my account thats fine now u charge me again for itAl-Harbey (ID: 7CR): They already adjust the fee for the early termination fee.*** ***: yes I know that then how did ;my account go from a positive some dollors to a bill of 380Al-Harbey (ID: 7CR): I really understand.Al-Harbey (ID: 7CR): But I double check your account.Al-Harbey (ID: 7CR): You request to process the refund of $380.00.*** ***: yes I know i
Product_Or_Service: dish
Account_Number: XXXX XXXX NO RP
DesiredResolution
DesiredSettlementID: Other (requires explanation)
I want all of taken back off my bill as it was all done fraudulantly and some type of credit for having to spend my whole day dealing with it like I have and being told lie after lie they cant put it back on the card I have proof its closed so where is my BillCreationDate:05/05/15AccountNumber:XXXXXXXXXXXXXXXXAccountHolder:ROBINNIXSum...⇄ />
Final Business Response /* (4000, 16, 2015/06/09) */
June 5,
Ms*** ***
XXXXX*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 3, 2015, we received your rebuttal, dated June 2, 2015, filed with the Revdex.com
You disputed the balance associated with your accountYou said that your credit card account was closed and that you did not receive the $refund sent to your bank account
When we spoke, I advised you that a refund of $was sent to the credit card account ending in on May 11, Our Refunds Team confirmed that the refund was returnedThey provided me with the transaction reference number WWO249CZX2L
As I advised you, our records indicate that your account was disconnected due to non-payment on March 28, A $early termination fee was applied to your account and to the qualifying credit or debit card provided at the time of saleYou restarted your account on May 5, 2015, and the early termination fee was reversedAs such, the $was refunded on May 11,
Enclosed is a copy of your current bill showing the refund and account balanceAs the early termination fee was applied, waived, and refunded correctly, we are unable to remove this part of your balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
*** *** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** * ***
*** Dear Mr***: On January 13, 2016, we received your complaint, dated January 8, 2016, filed with the Revdex.comYou maintain that we continue to charge you the $for the NHL League PassI originally responded to this complaint on December 18, 2015, and the billing statement that you are referring to generated on December 8, Therefore, the adjustments that I made on December 15, 2015, are not reflected on that bill because they were applied after the bill cycledThis issue is addressed in my previous correspondence and there is currently no balance dueIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### *** *** * *** *** *** ***
*** *** ***
*** ** ***
*** ***
*** ** *** ***
Initial Business Response /* (1000, 5, 2015/11/04) */
November 2,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 26, 2015, we received your correspondence, dated October 23, 2015,
filed with the Revdex.com
You stated that you contacted Linx Satellite, an independent retail service provider, to purchase internet serviceYou were sold DISH Network TV service bundled with AT&T internet serviceThe internet service you were promised was never installedAdditionally, credit card information that did not belong to you was linked to your account in errorYou purchased the TV service with the understanding you would receive internet serviceYou requested that your early termination fee be waived and your account disconnected
When we spoke on October 28, 2015, I explained that the contract was for TV service onlyHowever, I agreed to waive your early termination fee as a courtesy and I disconnected your accountThe credit card information will be removed from the disconnected accountYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Antrillo
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
July 20, Ms*** *** *** ** ** *** *** ** *** ** ***
Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 18, 2016, we received your complaint, dated July 12, 2016, filed with the Revdex.com (Revdex.com) You indicated that a customer service agent provided you with a monthly credit of $for six months, but he did not call you to remind you that the offer expiredYou requested that we provide you the same discount A review of the call on November 9, 2015, reveals that the agent did not tell you he would call you to remind you when your courtesy credit was expiringBoth you and your spouse were on the call when the agent told you that the offer expired on April 28, However, on July 18, 2016, you were provided a $credit for six monthsPlease note, that these credits will expire after the six-month time frame and you will begin to be billed at the regular rateAs an exception, I also applied a one-time $credit to your account, but I am unable to honor your request for any additional monthly credits When I spoke with you by telephone today, you said you did not want to speak with me and that any response can be directed straight to the Revdex.com If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 5, 2015/07/10) */
July 9,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On July 3, 2015, we received your correspondence, dated July 2, 2015, filed with
the Revdex.com
You maintain you r DISH Network service was restored without your authorization and you disputed the collection attemptsYou requested that the negative mark be removed form your credit report and to receive a refund
Our records reveal that your service was restored on March 24, 2015, as you agreed to a 30-day trial periodPer your request, your account was disconnected on March 30,
When we spoke today, I advised you that that the balance of $was reversed on April 8, This balance included two $shipping fees for the return of the leased equipment and programming rendered (plus tax)The $credit balance is due to adjustments applied by DISH Network rather than over payment; as such, no refund is due
We have no record that your account was sent to collectionsI asked that you provide me with a copy of the collection notice for further researchYou can email the document to ***@dish.com
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never agreed to a Day trial period for my service to be restoredThis is a lie as I had no use for there servie as I already had other service in place and would not take there service again if it was the only service available in townSomeone restored our service WITHOUT OUR AUTHORIZATIONI know a manager by the name of *** called on March 24th trying to re-sign us up for the service but he was told NO WE DON'T WANT YOUR SERVICESO HE MUST HAVE TOOK IT UPON HIMSELF TO REINSTATE OUR SERVICE WITHOUT OUR PERMISSIONWhen I cancelled our service on March 21st a credit of $was owed to meAfter they reinstated my service without my authorization and I got them to get it cancelled once and for all like they should have in the first place a $balance was due and they waived the fees for the shipping boxes after a bunch of hassle and waste of my timeIf in fact they would have done this correctly in the first place on March 21st I would have been owed $and would have had to pay for shipping boxesBut they didn't do it correctly so now for some reason they have turned me into collections for fees that they waivedSo they need to rectify the collection issue and remove the bad mark on my credit and in reality they owe me $as well as that's what was due me on March 21st, The paperwork with all the proof has been sent to *** and she said this has been sent to the Dish Network Collection TeamSo until they clear me of the bad credit mark and refund me $that was due to me when I first cancelled my service before all of their errors happened, then this issue has yet to be resolved
Final Consumer Response /* (4200, 15, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Upon reveiwing my credit reports, Dish did not report anything to the Credit Agencies as my credit report shows nothing from DishHowever Dish "DID" report this to the "National Consumer Telcecom & Utilities Exchange" and I provided Dish with proof of this but they still deny doing itI received another letter from the National Consumer Telcecom & Utilities Exchange last week in regards to my appeal with them saying that it was removed from my records however it does not show it being removed on the paperwork they sent outIt also says that if I have any concerns regarding this that I am suppose to contact Dish Network directlyI tried contacting Dish directly and it has gotten me nowhere and that's why it is now on the Revdex.comSo as far as I'm concerned this case will never be resolved until Dish admits to reporting this to the National Consumer Telcecom & Utilities Exchange (WHICH I PROVIDED PROOF TO DISH), verifies that it has been removed from my records and makes a formal apology to me for denying reporting thisIf Dish requires more proof that they did report this I do have the paperwork they sent me last week in regards to it confirming that Dish did INDEED REPORT THIS TO COLLECTIONS
Final Business Response /* (4000, 17, 2015/08/31) */
August 20,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On August 20, 2015, we received your rebuttal, dated August 19, 2015, filed with the Revdex.com
You confirmed that DISH Network did not report your account to the three major credit bureausHowever, you maintain that your account was reported to Telecom & Utilities Exchange & Utilities Exchange IncYou indicated that you were advised that they will remove the negative reporting from their systems, and you were referred to DISH Network
Please note that DISH Network has no business relationship with Telecom or Utilities Exchange & UtilitiesFurthermore, satellite TV is not considered a utility
DISH Network will only report to the three major credit bureausExperian, TransUnion, and EquifaxWe have no record that your account was in a delinquent status, and your account was not charged off to a collection agencyI regret any confusion
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
May 25, *** *** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On May 23, 2017, we received your complaint, dated May 22, 2017, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou indicated that you were told that you were on a month-to-month plan and you could cancel at any time Your service was activated on May 9, 2017, with a 24-month commitment and it was disconnected on May 22, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged a $equipment return fee We appreciate that you brought your concerns to our attention so we may address them internally with the appropriate personnel When I spoke with you by phone on May 24, 2017, I advised you that I removed these fees from your DISH Network account and I submitted a refund of $to your credit card accountI also submitted a refund of $for your overpaymentPlease allow up to five business days for processing. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Dish's unwillingness to deal with the factual issues and to focus on misleading rhetoric does not lend itself to complaint resolution or positive customer interaction.DISH asserts, "Dish network bills for channels in a package and not a la carte, account credits are not provided." Fact: Some DISH customers in Montana were allowed a $credit for missing channels. DISH asserts: "Dish is unable to access ***'s billing system to confirm their monthly charges or your bundled rate." Fact: DISH did indeed access ***'s billing system to remove the hundreds of dollars overcharges when I initially signed up with DISH. DISH sets the rates, not ***, who only does their billing. This was confirmed by *** headquarters in New York. DISH asserts:"DISH reserves the right to change prices at any time." Fact: I was told by DISH representative at *** that my monthly charge would be $a month for the first year and $a month for the second year of my contract. And there was no mention of any price increases. Further, DISH's own representative, in a written statement previously (this was their DISH's promotion), submitted, stated that my first year monthly bill would be $108. DISH asserts: "When you agreed to a free installation of the equipment, it did not include the removal at the end of our business relationship." Fact: Their own installer, and they have his name, assured me the dish would be removed. Isn't this something that DISH should take up with their subcontractor and honor his statement? DISH asserts: "We regret you do not agree with the solution we proposed . at this point we consider the issue closed? Fact: DISH did not propose any solution other than to get rid of my complaint by encouraging me to cancel my account with them,nor did they allow any flexibility toward a solution with their hard line approach. This leave me with no alternative except to file complaints at the local and federal level against DISH
Tell us why here...November 1, 2016 Dear Ms***: On October 26, 2016, we received your complaint, dated October 24, 2016, filed with the Revdex.com. You stated that you have contacted DISH Network several times to obtain return shipping materials to
return your leased equipmentYou were unable to get the materials, but you have returned the equipmentYou have now been billed for the equipment and you would like your billing corrected. When we spoke on October 28, 2016, I apologized for the difficulty that you experienced, and I agreed to monitor the return for youAs of November 1, 2016, the equipment was received and removed from your account, resolving the $account balance If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
December 23,
Ms*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 23, 2015, we received your rebuttal, dated December 22, 2015, filed with the Revdex.com
You maintain you did not order the additional Gigabytes (GB) for the internet service and you restated that your monthly rate was supposed to be $
As previously explained, we found that the GBs were ordered through your online account
You subscribed to the following services:
America's Top package $
Dish Movie Pack $(free for three months)
Epix $(free for months)
HBO, Showtime and Starz $(free for three months)
dishNET 10/50GB $
dishNET TRIA fee $
DVR service $
Super Joey receiver $
Wireless Joey receiver $
Two Joey receivers $($per receiver)
Protection Plan $(free for four months)
The monthly billing rate before tax and discounts was $A monthly $credit was applied for the price-lock promotionYou also received monthly credits of $for bundling and $for agreeing to Credit Card AutoPayWhen the free service and credits end the regular price is applied
You are only being billed for service rendered through the disconnection dateWe ask that the leased equipment be returned to DISH Network and the balance of $be paid
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: these people are liars I asked for a copy of the call and they refused because they don't want what was said to be come public but I am standing firm with the last response I sent either it will be taken care of or the equipment removed I will not ship anything you put it in my house so you can remove it in the same wayThe clock is ticking and when time is up I will do as I said in the last response and I will also post my experience with you on every website and pages possible and will go as far as going to the local newspaper
Sincerely,
*** ***
April 18, MrSrihari Saranga Morse AveSkokie, IL Re: Revdex.com Complaint # 8255909874602466-
Dear Mr***: On April 13, 2016, we received your correspondence, dated April 11, 2016, filed with the Revdex.com You stated that in July you contacted DISH Network to add a receiver for an additional TVYou indicated that you weren’t informed that this upgrade required a new contractual commitment nor were you given a purchase optionYou disagree with this policy and you requested that your early termination fee be waived When we spoke on April 14, 2016, I advised you that I had reviewed the recorded call and I confirmed that the contractual commitment was disclosedHowever, the electronic signature was not fully captured on the contract so, as a courtesy, I agreed to waive your early termination feeYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
Initial Business Response /* (1000, 4, 2015/05/08) */
April 24,
Ms*** ***
*** *** St
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 24, 2015, we received your complaint, dated April 23, 2015, filed with the RevDex.com
You said that a payment was erroneously debited from your bank account and that you had not received a refund yet
When we spoke, I advised you that your refund of $was sent to your bank on April 23,
Please note that your account was enrolled in automatic payments and your next due date was April 9, DISH Network requires any changes made to your billing be made a minimum of seven days prior to your due date because the automatic payment process begins before the due dateAs such, when you disconnected your account on April 8, 2015, the process was already underway, leading to the payment being debitedLikewise with check or electronic check refunds, we must wait for the pending transaction (your payment) to clear your bank and ours before we can issue a refund to avoid double refunds
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Tell us why here...August 15, 2017 *** *** ***
*** ** *** ***
*** *** ** *** Re: Revdex.com Complaint #
***
*** Dear Mr***: On August 7, 2017, we received your complaint, dated August 6, 2017, filed with the Revdex.com. You expressed concern that you received solicitation calls when you are on the Do Not Call listYou requested that these calls cease. According to our records, we have not placed an outbound call to phone number *** *** since and the number is showing as being on our internal Do Not Call list since that time. You may have received calls from an independent retailer and you will need to request to be placed on their internal Do Not Call list. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: I did not receive any mailings from you indicating my wife signed a new agreementAgain I say I was on month to monthThe agreement I had with you expired in My wife has assured me she signed no new month agreementOnly receipt of equipmentShe was is certain she questioned the agent you sent concerning an extensionHe assured her that she was only signing for receiptYou keep saying you sent me a copy of my wife's signature on a new agreementThis is not trueI have received nothing
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/12) */
July 27,
Mr*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 21, 2015, we received your complaint, dated July 20, 2015, filed with the RevDex.com
You expressed concern with the early termination fee that was applied to your accountYou indicated that our equipment was difficult to use and you disconnected your service within daysYou also said that you were not advised of the early termination fee
Your service was activated on June 18, 2015, with a 24-month commitment through *** (XXX-XXX-XXXX), an independent companyA review of the sales call determined that the 24-month commitment and associated early termination fee were disclosedWe also found that there was no mention of a trial period for our service
Although we regret the issues that you experienced with our equipment, our records show that you declined our offers to assist you with this issue and you opted to cancel your service on July 15, Since your term commitment was not fulfilled, an early termination fee of $was applied to your account
When I spoke with you by phone on July 21, 2015, I advised you that I made an exception and reversed the early termination fee, leaving a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response and appreciate Dish reviewing and arriving at a fair solution!
Complaint: ***
I am rejecting this response because:Dear Revdex.com I inquired for your support regarding this DISH dispute to obtain your support as customer I felt abandoned and unprotected by Businesses like DISH where they my signature I never signed a contract or even worst was
told I WAS never getting a contract with DISH I told one of their customer service I DO NOT want contract and she said there is no contract needed for you we offer you no contract and that was I was told and I requested no contract with DISHI talked for few minutes to one of thier customer service account manager *** very unprofessional I recorded the phone call and I told him I was recording his phone call and I was driving I told him to write me what ever questions he had since I work late hours and two jobs I will attached my email where I said email me your questions very unprofessional that was not the way one of their customer service was when I got the lowest package is this the way I was going to be presented by Revdex.com ? I felt un protected as customer, I felt violated by the law I was told I wasn't getting a contract and why now that I want to cancel a terrible service where each month I had to spend hours and hours on the phone due to hiding fees they were every month over charging and adding staff to my billas I said I do not have time to be on the phone each month and be argument for a bill that I told them DO NOT add any other fees to my bill I told *** to be more professional and I told him I was driving. I will no pay DISH for cancellation fees over $they lied to their customer they are well known by that.I am contacting an attorney regarding this issue if DISH remove their hiding fees I told them to add the lowest package less expense package less programming and DO NOT add any extra hiding fees to my monthly bill
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/04) */
November 2,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 29, 2015, we received your correspondence, dated October 28,
2015, filed with the Revdex.com
You stated that DISH Network billed you for a Sling adapter and HDMI cable that you were offered at no costYou requested that the necessary correction be made to your monthly bill
When we spoke on October 29, 2015, I confirmed that the charges were reversed on October 27, You accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dish stated they are refunding the chargesThank you
November 22, Dear Ms***: On November 21, 2016, we received your rebuttal, dated November 15, 2016, filed with the Revdex.com You maintain that DISH Network debited three payments from Ms*** ***’s bank account, not counting the payment that was returned Please refer to my previous response wherein I explain that DISH Network received three valid payments. Ms*** disputed one through her bank, causing it to be returned. The $debit was made to Infinity Sales Group, the independent retailer through whom you initiated your account, and not DISH Network As such, three payments were made to DISH Network but one was returned due to Ms***’s dispute If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs soon as I get everything arranged with the new internet provider I will be contacting Dish to disconnect my current services
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/09/16) */
September 1,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 28, 2015, we received your correspondence, dated August 27,
2015, filed with the Revdex.com
You maintain that a DISH Network representative agreed to waive your early termination fee and you disputed the balance due
Our records reveal that you participated in the Digital Home Advantage (DHA) promotion with a 24-month commitmentI have enclosed a copy of your signed DHA agreement
I reviewed your recorded call that took place on June 1, You advised our representative that you are moving and requested to cancel the serviceDuring the call our agent offered to schedule a MoDeal to transfer your service and you declinedIn addition, he offered to place your account on DISH Pause and this offer was also declinedYou asked that return boxes be sent to return the equipmentThe agent informed you that if the equipment is returned, the service will be disconnected and an early termination fee will apply
The recorded calls that took place on July and 20, 2015, were also reviewed and our representatives again advised you of the early termination feeWe have no evidence that we agreed to waive this fee
When we spoke today, I advised you that while we regret any inconvenience you are experiencing, the early termination fee cannot be reversed as the term commitment was not fulfilledI also explained that DISH Network does not offer a payment plan to prevent your account from being sent to collectionsHowever, if your account is turned over to collections, I will make an exception and remove the information from your credit report after the balance is paid in fullYou disagreed with my explanation and terminated the call
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per Our conversation, I did mention I was anticipated in a promotional move out of state and instead of moving they had laid me off, I have no address to commit to getting Dish installed, I had spoke with a representative and knowing my situation he told me to just pay my Balance which was $which I paid and never mentioned I was to pay any disconnection feeTwo weeks later I am getting billed for a disconnection FeeI didn't get anyone's name due to the fact I believed this matter was taken care ofI am still unemployed and regret I have no extra earning for this disconnection feeI would hope that you could please consider wavering this disconnection feeGreatly Appreciated
*** ***
Final Business Response /* (4000, 8, 2015/10/02) */
September 29,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 28, 2015, we received your rebuttal, dated September 25, 2015, filed with the Revdex.com
You disagreed with our previous response and requested that the early termination fee be removed from your account
As explained, your recorded calls that took place on June 1, 2015, and July and 20, 2015, were reviewed and we found that we did not agree to waive the early termination fee
Because your service was canceled prior to the promotional fulfillment date, the early termination fee of $was appliedThe early termination fee is valid, as you agreed to the Digital Home Advantage (DHA) terms
When the balance of $is paid in full, the information will be removed from your credit report
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/05/07) */
April 24,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On April 24, 2015, we received your complaint, dated April 23, 2015, filed with the RevDex.com
You said that DISH Network debited your credit card account without authorizationYou also indicated that you did not have a commitmentYou requested a refund of $
When we spoke, I advised you that the $early termination fee was automatically applied to the credit or debit card used to qualify your account, in accordance with the terms of your customer agreement
Our records indicate that you were advised of your 24-month commitment and associated early termination fee and automatic debit during your sales callWe also have your signed Digital Home Advantage customer agreement on file (copy enclosed)
Our records also indicate that your account was disconnected due to non-paymentOf the four payments we received, two (in the amounts of $and $365.83) were returnedYour current balance of $1,comprises $for programming and the remainder in unreturned equipment feesOnce the leased equipment is returned, the unreturned equipment fees will be reversed
You also indicated that you were to receive a $gift cardAs I explained during our call, in order to receive a promotional gift card, you must provide the specific promotional code to your sales agent to be entered on your account at initiationAs no promotional code was provided, we are unable to send a gift card
As our records indicate that you agreed to, and received the benefits of, your DHA customer agreement, we are unable to provide you with a refund
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The documents sent are not my signature as I stated multiple times
The promotional code was back in October of 2014, as good custome service person would have been compliant in doing this by looking it upBut as fraud has been committed as well as theft by your company goes to show your lack of care for customers in any way
the equipment was returned
no refund provided
credit card company provided with your fraud signature and also pursuing charges for unauthorized use
as I stated I never signed anything ever nor will I to watch tv
Final Consumer Response /* (3000, 14, 2015/06/05) */
POSSIBLE DUPLICATE
Case# : XXXXXXXX
*** *** vsDISH NETWORK, LLC
NatureOfDispute
I have a account with dish network they charged me a early term fee that was fraud I never term my service OK so that was resolved they game my a credit of because they couldn't refund it to my card because I have canceled it no problem however now they say they did put it on my card but cant because its a closed account and recharged me for it this month again as well as charged me for a tec visit to restart my services when it was only off due to them saying I canceled it here is a copy of my conversations with the supervisor and my bill copy's as wellAl-Harbey (ID: 7CR): Hi, my name is Al-Harbey (ID: 7CR)How may I help you?*** ***: well im confused I saw a charge on my bill it says for refund yet its a charge and someone was supposed to take care of it yet it sill remains whats going onAl-Harbey (ID: 7CR): I can help with that.Al-Harbey (ID: 7CR): Thank you for providing your account information and PIN when launching the chatI have your account loaded and have verified your information.Al-Harbey (ID: 7CR): Thank you for providing your account information and PIN when launching the chatI have your account loaded and have verified your information.*** ***: ok thanksAl-Harbey (ID: 7CR): You're welcome.Al-Harbey (ID: 7CR): Thank you for waiting.*** ***: no problemAl-Harbey (ID: 7CR): :)Al-Harbey (ID: 7CR): Upon checking, your account.Al-Harbey (ID: 7CR): The $is for the balance on your account.*** ***: for what u guys took from me for a early termanation fee when my account wasnt termanated then u fixed it by putting it as a credit on my account thats fine now u charge me again for itAl-Harbey (ID: 7CR): They already adjust the fee for the early termination fee.*** ***: yes I know that then how did ;my account go from a positive some dollors to a bill of 380Al-Harbey (ID: 7CR): I really understand.Al-Harbey (ID: 7CR): But I double check your account.Al-Harbey (ID: 7CR): You request to process the refund of $380.00.*** ***: yes I know i
Product_Or_Service: dish
Account_Number: XXXX XXXX NO RP
DesiredResolution
DesiredSettlementID: Other (requires explanation)
I want all of taken back off my bill as it was all done fraudulantly and some type of credit for having to spend my whole day dealing with it like I have and being told lie after lie they cant put it back on the card I have proof its closed so where is my BillCreationDate:05/05/15AccountNumber:XXXXXXXXXXXXXXXXAccountHolder:ROBINNIXSum...⇄ /> Final Business Response /* (4000, 16, 2015/06/09) */
June 5,
Ms*** ***
XXXXX*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 3, 2015, we received your rebuttal, dated June 2, 2015, filed with the Revdex.com
You disputed the balance associated with your accountYou said that your credit card account was closed and that you did not receive the $refund sent to your bank account
When we spoke, I advised you that a refund of $was sent to the credit card account ending in on May 11, Our Refunds Team confirmed that the refund was returnedThey provided me with the transaction reference number WWO249CZX2L
As I advised you, our records indicate that your account was disconnected due to non-payment on March 28, A $early termination fee was applied to your account and to the qualifying credit or debit card provided at the time of saleYou restarted your account on May 5, 2015, and the early termination fee was reversedAs such, the $was refunded on May 11,
Enclosed is a copy of your current bill showing the refund and account balanceAs the early termination fee was applied, waived, and refunded correctly, we are unable to remove this part of your balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
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*** Dear Mr***: On January 13, 2016, we received your complaint, dated January 8, 2016, filed with the Revdex.comYou maintain that we continue to charge you the $for the NHL League PassI originally responded to this complaint on December 18, 2015, and the billing statement that you are referring to generated on December 8, Therefore, the adjustments that I made on December 15, 2015, are not reflected on that bill because they were applied after the bill cycledThis issue is addressed in my previous correspondence and there is currently no balance dueIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### *** *** * *** *** *** ***
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Initial Business Response /* (1000, 5, 2015/11/04) */
November 2,
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Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 26, 2015, we received your correspondence, dated October 23, 2015,
filed with the Revdex.com
You stated that you contacted Linx Satellite, an independent retail service provider, to purchase internet serviceYou were sold DISH Network TV service bundled with AT&T internet serviceThe internet service you were promised was never installedAdditionally, credit card information that did not belong to you was linked to your account in errorYou purchased the TV service with the understanding you would receive internet serviceYou requested that your early termination fee be waived and your account disconnected
When we spoke on October 28, 2015, I explained that the contract was for TV service onlyHowever, I agreed to waive your early termination fee as a courtesy and I disconnected your accountThe credit card information will be removed from the disconnected accountYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Antrillo
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
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Denver, CO XXXXX
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July 20, Ms*** *** *** ** ** *** *** ** *** ** ***
Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 18, 2016, we received your complaint, dated July 12, 2016, filed with the Revdex.com (Revdex.com) You indicated that a customer service agent provided you with a monthly credit of $for six months, but he did not call you to remind you that the offer expiredYou requested that we provide you the same discount A review of the call on November 9, 2015, reveals that the agent did not tell you he would call you to remind you when your courtesy credit was expiringBoth you and your spouse were on the call when the agent told you that the offer expired on April 28, However, on July 18, 2016, you were provided a $credit for six monthsPlease note, that these credits will expire after the six-month time frame and you will begin to be billed at the regular rateAs an exception, I also applied a one-time $credit to your account, but I am unable to honor your request for any additional monthly credits When I spoke with you by telephone today, you said you did not want to speak with me and that any response can be directed straight to the Revdex.com If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***