January 12, 2017 Dear Ms. [redacted]: On January 10, 2017, we received your complaint, dated January 9, 2017, filed with the Revdex.com. You said that DISH Network owes you a refund and you disputed the balance associated with your DISH Network...
account and credit file. When we spoke, I advised you that a piece of your internet dish (the TRIA) was not returned as required, so a $99.00 unreturned equipment fee was applied to your account. The $92.67 credit to which you referred was a prorated credit that was applied to your account for the service you were billed for, but did not receive, due to the disconnection of your account. As a courtesy, I waived your $13.25 balance. I reviewed your March 16, 2015, call to DISH Network, at which time you reported that you left the TRIA at your old address when you moved. I found that no offer was made to send a technician to retrieve it, as you asserted during our call. While we regret any inconvenience, as the TRIA was required to be returned and was not, and as the balance associated with your account was valid and correctly reported as such, we are unable to provide a refund or remove this item from your credit file. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
[redacted] Dear Ms. [redacted]: On February 25, 2016, we received your complaint, dated February 24, 2016, filed with the Revdex.com. You stated that you recently experienced an increase in your monthly bill. You expressed concern that you are being charged unfairly for the services you are receiving. You again requested that your bill be restored to your promotional rate and that you continue to receive additional discounts for the matters disputed and then addressed in your prior complaints. As previously explained, you are being billed at the standard rate for the service you receive. You are currently receiving a $10.00 discount that will end on your March 2016 bill. There was a $5.00 price increase for your programming package in January 2016. This increase impacted every DISH Network customer. You do not qualify for any additional discounts at this point. I reviewed your February 2016 bill and the Protection Plan was removed from your account on February 8, 2016, to lower your bill. As a result, a standard change fee of $30.00 was applied to your account. As a courtesy, I waived that fee. While we regret that you do not agree with the resolution we provided in our previous correspondence, we believe we have provided a fair resolution to your complaint. At this point, we respectfully consider these issues closed. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, *
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
* cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted] Tell us why here...
July 27, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]: On July 19, 2017, we received your complaint, dated July 18, 2017, filed with the Revdex.com. You expressed concern about technical issues you experienced. You requested no further contact from DISH Network and a billing adjustment. Per your request, I did not attempt to reach you by phone. I also added your information to our marketing Do Not Contact (DNC) list. Please note that DISH Network does not share DNC information with independent retailers who also sell DISH Network service so should you receive marketing materials from any of them, you’ll need to add your information to their DNC lists. A review of calls we received for your account revealed that Mrs. [redacted] was in contact with our technician concerning your issue. One work order was scheduled for June 22, 2017. We received a call on June 23, 2017, during which Mrs. [redacted] indicated she would contact the technician directly concerning your technical issues. Another work order was scheduled for June 25, 2017, but no more after that. I forwarded your concerns about your experience to the appropriate department for internal review. The email in Spanish was sent in error and was in no way intentional. We sincerely regret any inconvenience this issue may have caused. As such, I made an exception and waived your $280.00 early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As they are going to abide by the original terms and I did make the agreement, I will accept this result. Thank you for your assistance in this as I was getting no-where before! Also, I plan on cancelling service with Dish AS SOON AS POSSIBLE!! Thank you again!!
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/18) */
September 10, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 4, 2015, we received your correspondence, dated September 3, 2015, filed...
with the Revdex.com.
You indicated that you experienced issues with your dishNET internet service for the past year. The situation has not improved, so you requested a full refund.
In our September 4, 2015, email correspondence, I advised you that DISH Network requires that all billing issues be addressed within 30 days of their occurrence. Our records do not indicate that any problems with the internet service were previously reported.
As a courtesy, I waived your internet early termination fee allowing you to disconnect the service at any time without penalty. Additionally, I applied a $241.81 credit to your account to resolve the past-due balance on your account. You accepted this resolution, but indicated that you intend to pursue a full refund.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mrs. Shelley did all that she could do. She sent me her supervisor's name and he did an excellent job as well. Very happy with the service from the both of them.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]no reasonable action was offered on Dish networks part. No action or resolution offered that would satisfy myself. I still want to be released from my contacts. If not offered , will file another complaint for deceptive business practices.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I did not receive any phone messages and found out about the decision by calling Dish customer service about my bill. I Thank [redacted] for forgiving the penelty I appreciate it. Also I feel your contracts should be signed by the customer after they see the terms in writing. Some people,especially the elderly, do not understand or use e-mail or have the computer knowlege that is expected of them. I have not gotten any written information on this decision only an e-mail. I did not hear from Dish directly.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The document that was mailed to me does not have my signature on it. It is signed with illegible writing. I do not need a subpoena to have access to documents that allegedly have my voice consenting to a contract that you are holding me to. If you supply me with the proof that I have agreed to this contract (not an illegible scribble that does not remotely look like my name or signature) I will abide by the contract. Otherwise, I still have not seen evidence to why I am being held to a contract that I did not agree to.
[redacted]
Initial Business Response /* (1000, 5, 2015/08/25) */
August 20, 2015
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted]:
On August 18, 2015, we received your complaint, dated August 17, 2015, filed...
with the Revdex.com.
You disputed the balance associated with your DISH Network account. You said that you requested to have your account disconnected but it was not.
I attempted to reach you at (XXX) XXX-XXXX on August 18, 19 and 20, 2015, and I left three voicemails.
In my last message, I advised you that due to a system issue I was unable to review your call of December 11, 2014. As such, I waived the $145.77 balance from your account. I also requested that this item be removed from collections and from your credit file. Please allow four to six weeks for the credit bureaus to update their information.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
August 8, 2016 Dear Mr. [redacted]: On August 5, 2016, we received your complaint, dated August 2, 2016, filed with the Revdex.com. You indicated that even after many phone calls to DISH Network, your issues were not resolved. In addition, you were...
dissatisfied with your customer service experience with one of our agents. When I spoke with you, I advised you that your refunds were being processed. I also advised you of your balance and the current past-due amount. I would like to apologize on behalf of DISH Network for the way that your issue was handled by our representatives. We take our customer service seriously and we strive to be the best in our industry. Our customers are very important to us, and we sincerely apologize for the service that you received. Please understand that as a growing company, we are continuously training all of our employees and constantly re-evaluating our customer service. There is no excuse for being inconsistent or insufficient to those that have made us what we are today – our customers! If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT
Initial Business Response /* (1000, 5, 2015/09/24) */
September 15, 2015
[redacted]
XXXXX XXth [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 11, 2015, we received your correspondence, dated September 10, 2015,...
filed with the Revdex.com.
You stated that you requested that your DISH Network service be disconnected in June 2015. The service disconnection was not completed until August 2015. You requested a refund for the additional months that you were charged for service.
My three attempts to contact you at (XXX) XXX-XXXX on September 11, 14 and 15, 2015, were unsuccessful and there was no option to leave a message. I also sent an email to [redacted]@hotmail.com (copy enclosed), but I have not received a response.
I have reviewed the June 16, 2015, call regarding your service disconnection. You did not finalize the service disconnection process because you disputed the enforcement of your early termination fees and you requested a copy of your contract.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/06/25) */
June 23, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 18, 2015, we received your complaint, dated June 17, 2015, filed with...
the Revdex.com.
You requested a larger credit be applied to your account for the recent technical issues you experienced.
When we spoke, I offered to apply a one-time $25.00 courtesy credit. You accepted my offer.
Please not that the credit to which you referred was a time-without-service adjustment designed to credit the time that you are out of service due to technical issues. We regret any confusion or inconvenience this issue may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
December 16, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 4, 2015, we received your complaint, dated December 2, 2015, filed with the Revdex.com.
You...
maintain that you received poor picture quality for HD programming and you requested to be released from the 24-month commitment.
A review of your account indicates that, after several technician visits, there was no problem found with your DISH Network system--the issues were with your television. The input on your TV changes when it is turned on and off.
As the technical issue is out of DISH Network's control, the 24-month commitment remains valid.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
[redacted]
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
[redacted] Dear Ms. [redacted]: On April 1, 2016, we received your correspondence, dated March 31, 2016, filed with the Revdex.com. You said your service was not disconnected as requested on December 3, 2015. You indicated you paid the balance due and made arrangements to return the leased equipment to DISH Network. You requested a refund. When we spoke today, I advised you that I reviewed your recorded calls. However, I was unable to locate the disconnection request call recording. In the interest of resolving this matter, I will submit a refund of $102.97. Please allow five business days for processing. This refund is for the last payment made on the account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please send end this to me in writing at [redacted]
Sincerely,
[redacted]
July 28, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On July 21, 2016, we received your complaint, dated July 18, 2016, filed with the Revdex.com. You requested to have your early termination fees waived due to incorrect information you received during your sale. When we spoke I advised you that, as I am unable to review the information that you were provided during your sale, I made an exception and waived your early termination fees. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
July 29, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted]...
Dear Mr. [redacted]: On July 21, 2016, we received your complaint, dated July 18, 2016, filed with the Revdex.com. I unsuccessfully attempted to contact you at [redacted] on July 22, 27 and 29, 2016, and I left three messages You maintain that you were told that if you returned the equipment you would not be charged for unreturned equipment or the early termination fee. You mention that you received a bill showing a zero balance, but you then received a collection notice. Our records reveal that when you contacted us on March 6, 2016, the agent advised you of the $340.00 early termination fee and $10.00 return shipping fee. All disclosures were provided. You were not charged for unreturned equipment. The charge that was applied to your account is for the early termination fee. As an exception, I removed the $340.00 early termination and $10.00 box return fees from your account. I submitted a refund for the credit balance of $74.29 and I notified collections to remove this account from your credit report. Please allow six to eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]7. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
Initial Business Response /[redacted]/
May 6, 2015
Mr. [redacted]
7323 Living Crest, Apt. 1
Houston, TX XXXXX
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the...
Revdex.com.
You said that you are expecting that a technician will retrieve your equipment. You expressed concern that you were charged for unreturned equipment.
When we spoke, you informed me that you returned the leased equipment using the box and label we provided. I advised you that we have not received the equipment; however, as an exception, I waived the unreturned equipment fee. Your DISH Network account now has a zero balance.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]) [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
([redacted]) [redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
August 1, 2017 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On...
July 24, 2017, we received your complaint, dated July 22, 2017, filed with the Revdex.com. You indicated that you were offered a certain price to retain your business, but your bill was higher than you expected. You requested that it be adjusted. A review of the sales call on June 5, 2017, shows that you were quoted a price of $57.49. Your monthly service charges are $77.02 before tax. You receive a $5.00 eAutoPay credit and you were already provided an additional monthly credit of $10.00 for 12 months, which brings your monthly bill to $62.02 plus tax. The agent you spoke with also agreed to waive the 24-month commitment. When I spoke with you by telephone today, I applied the additional $5.00 monthly credit to your account to decrease your price to $57.02 plus tax. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Gerri S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted] Laslo
Complaint: [redacted]
I am rejecting this response because: I did not have service long enough and their service was lousy. They gave me a pkg. that I DO NOT have any use for, I DO NOT watch those channels. They said it was free installation, but I paid $150.00 foe something, that I have no idea what it was for, then another $39.00, for something else. They wanted to charge me $100.00 plus $17.00 for activation when it was on pause for 4 hours, I said they are crazy, I called to put it back on and they reduced it to $50.00. I had problems , I had to keep both TV's on the same channel, for about 2 weeks, that was like not having service, because you couldn't watch what you wanted, one person wants to watch this and the other wants to watch something else, so I turned it off, the remote for the 2nd TV was defective, so I had to wait for them to send me another one. This representative put me on the Latino pkg. , before they gave me the one that I got stuck with, that I did not want, I felt, that because I have a Spanish name, they gave me that pkg., I told her I did not want it, didn't want to watch those channels. I called them constantly in the month of December for different reasons, and I got very frustrated and very discouraged with this people, it got to the point , that I DID NOT want to talk to them anymore. I used to have service with Dish for about 5 years, I was a valued customer then, now I felt like a nobody, wasn't valued very much, I lived at [redacted] They lied to me, I would like my money back, and for them to send me a box with a label, so I can return their box, I am not paying $450.00 for the receiver, I was very disappointed with their service and when you purchase a product , and you are dissatisfied, you return it and get your money back.I didn't put everything I wanted to, because it has a 30 minute timer on here, so I didn't finish saying what I needed to. Thank You for your help
Sincerely,
[redacted]
January 12, 2017 Dear Ms. [redacted]: On January 10, 2017, we received your complaint, dated January 9, 2017, filed with the Revdex.com. You said that DISH Network owes you a refund and you disputed the balance associated with your DISH Network...
account and credit file. When we spoke, I advised you that a piece of your internet dish (the TRIA) was not returned as required, so a $99.00 unreturned equipment fee was applied to your account. The $92.67 credit to which you referred was a prorated credit that was applied to your account for the service you were billed for, but did not receive, due to the disconnection of your account. As a courtesy, I waived your $13.25 balance. I reviewed your March 16, 2015, call to DISH Network, at which time you reported that you left the TRIA at your old address when you moved. I found that no offer was made to send a technician to retrieve it, as you asserted during our call. While we regret any inconvenience, as the TRIA was required to be returned and was not, and as the balance associated with your account was valid and correctly reported as such, we are unable to provide a refund or remove this item from your credit file. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
February 25, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On February 25, 2016, we received your complaint, dated February 24, 2016, filed with the Revdex.com. You stated that you recently experienced an increase in your monthly bill. You expressed concern that you are being charged unfairly for the services you are receiving. You again requested that your bill be restored to your promotional rate and that you continue to receive additional discounts for the matters disputed and then addressed in your prior complaints. As previously explained, you are being billed at the standard rate for the service you receive. You are currently receiving a $10.00 discount that will end on your March 2016 bill. There was a $5.00 price increase for your programming package in January 2016. This increase impacted every DISH Network customer. You do not qualify for any additional discounts at this point. I reviewed your February 2016 bill and the Protection Plan was removed from your account on February 8, 2016, to lower your bill. As a result, a standard change fee of $30.00 was applied to your account. As a courtesy, I waived that fee. While we regret that you do not agree with the resolution we provided in our previous correspondence, we believe we have provided a fair resolution to your complaint. At this point, we respectfully consider these issues closed. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, *
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
* cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted] Tell us why here...
July 27, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]: On July 19, 2017, we received your complaint, dated July 18, 2017, filed with the Revdex.com. You expressed concern about technical issues you experienced. You requested no further contact from DISH Network and a billing adjustment. Per your request, I did not attempt to reach you by phone. I also added your information to our marketing Do Not Contact (DNC) list. Please note that DISH Network does not share DNC information with independent retailers who also sell DISH Network service so should you receive marketing materials from any of them, you’ll need to add your information to their DNC lists. A review of calls we received for your account revealed that Mrs. [redacted] was in contact with our technician concerning your issue. One work order was scheduled for June 22, 2017. We received a call on June 23, 2017, during which Mrs. [redacted] indicated she would contact the technician directly concerning your technical issues. Another work order was scheduled for June 25, 2017, but no more after that. I forwarded your concerns about your experience to the appropriate department for internal review. The email in Spanish was sent in error and was in no way intentional. We sincerely regret any inconvenience this issue may have caused. As such, I made an exception and waived your $280.00 early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted] [redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As they are going to abide by the original terms and I did make the agreement, I will accept this result. Thank you for your assistance in this as I was getting no-where before! Also, I plan on cancelling service with Dish AS SOON AS POSSIBLE!! Thank you again!!
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/18) */
September 10, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 4, 2015, we received your correspondence, dated September 3, 2015, filed...
with the Revdex.com.
You indicated that you experienced issues with your dishNET internet service for the past year. The situation has not improved, so you requested a full refund.
In our September 4, 2015, email correspondence, I advised you that DISH Network requires that all billing issues be addressed within 30 days of their occurrence. Our records do not indicate that any problems with the internet service were previously reported.
As a courtesy, I waived your internet early termination fee allowing you to disconnect the service at any time without penalty. Additionally, I applied a $241.81 credit to your account to resolve the past-due balance on your account. You accepted this resolution, but indicated that you intend to pursue a full refund.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mrs. Shelley did all that she could do. She sent me her supervisor's name and he did an excellent job as well. Very happy with the service from the both of them.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]no reasonable action was offered on Dish networks part. No action or resolution offered that would satisfy myself. I still want to be released from my contacts. If not offered , will file another complaint for deceptive business practices.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I did not receive any phone messages and found out about the decision by calling Dish customer service about my bill. I Thank [redacted] for forgiving the penelty I appreciate it. Also I feel your contracts should be signed by the customer after they see the terms in writing. Some people,especially the elderly, do not understand or use e-mail or have the computer knowlege that is expected of them. I have not gotten any written information on this decision only an e-mail. I did not hear from Dish directly.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The document that was mailed to me does not have my signature on it. It is signed with illegible writing. I do not need a subpoena to have access to documents that allegedly have my voice consenting to a contract that you are holding me to. If you supply me with the proof that I have agreed to this contract (not an illegible scribble that does not remotely look like my name or signature) I will abide by the contract. Otherwise, I still have not seen evidence to why I am being held to a contract that I did not agree to.
[redacted]
Initial Business Response /* (1000, 5, 2015/08/25) */
August 20, 2015
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted]:
On August 18, 2015, we received your complaint, dated August 17, 2015, filed...
with the Revdex.com.
You disputed the balance associated with your DISH Network account. You said that you requested to have your account disconnected but it was not.
I attempted to reach you at (XXX) XXX-XXXX on August 18, 19 and 20, 2015, and I left three voicemails.
In my last message, I advised you that due to a system issue I was unable to review your call of December 11, 2014. As such, I waived the $145.77 balance from your account. I also requested that this item be removed from collections and from your credit file. Please allow four to six weeks for the credit bureaus to update their information.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
August 8, 2016 Dear Mr. [redacted]: On August 5, 2016, we received your complaint, dated August 2, 2016, filed with the Revdex.com. You indicated that even after many phone calls to DISH Network, your issues were not resolved. In addition, you were...
dissatisfied with your customer service experience with one of our agents. When I spoke with you, I advised you that your refunds were being processed. I also advised you of your balance and the current past-due amount. I would like to apologize on behalf of DISH Network for the way that your issue was handled by our representatives. We take our customer service seriously and we strive to be the best in our industry. Our customers are very important to us, and we sincerely apologize for the service that you received. Please understand that as a growing company, we are continuously training all of our employees and constantly re-evaluating our customer service. There is no excuse for being inconsistent or insufficient to those that have made us what we are today – our customers! If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT
Initial Business Response /* (1000, 5, 2015/09/24) */
September 15, 2015
[redacted]
XXXXX XXth [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 11, 2015, we received your correspondence, dated September 10, 2015,...
filed with the Revdex.com.
You stated that you requested that your DISH Network service be disconnected in June 2015. The service disconnection was not completed until August 2015. You requested a refund for the additional months that you were charged for service.
My three attempts to contact you at (XXX) XXX-XXXX on September 11, 14 and 15, 2015, were unsuccessful and there was no option to leave a message. I also sent an email to [redacted]@hotmail.com (copy enclosed), but I have not received a response.
I have reviewed the June 16, 2015, call regarding your service disconnection. You did not finalize the service disconnection process because you disputed the enforcement of your early termination fees and you requested a copy of your contract.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/06/25) */
June 23, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 18, 2015, we received your complaint, dated June 17, 2015, filed with...
the Revdex.com.
You requested a larger credit be applied to your account for the recent technical issues you experienced.
When we spoke, I offered to apply a one-time $25.00 courtesy credit. You accepted my offer.
Please not that the credit to which you referred was a time-without-service adjustment designed to credit the time that you are out of service due to technical issues. We regret any confusion or inconvenience this issue may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
December 16, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 4, 2015, we received your complaint, dated December 2, 2015, filed with the Revdex.com.
You...
maintain that you received poor picture quality for HD programming and you requested to be released from the 24-month commitment.
A review of your account indicates that, after several technician visits, there was no problem found with your DISH Network system--the issues were with your television. The input on your TV changes when it is turned on and off.
As the technical issue is out of DISH Network's control, the 24-month commitment remains valid.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
[redacted]
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
April 1, 2016 Ms. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On April 1, 2016, we received your correspondence, dated March 31, 2016, filed with the Revdex.com. You said your service was not disconnected as requested on December 3, 2015. You indicated you paid the balance due and made arrangements to return the leased equipment to DISH Network. You requested a refund. When we spoke today, I advised you that I reviewed your recorded calls. However, I was unable to locate the disconnection request call recording. In the interest of resolving this matter, I will submit a refund of $102.97. Please allow five business days for processing. This refund is for the last payment made on the account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please send end this to me in writing at [redacted]
Sincerely,
[redacted]
July 28, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On July 21, 2016, we received your complaint, dated July 18, 2016, filed with the Revdex.com. You requested to have your early termination fees waived due to incorrect information you received during your sale. When we spoke I advised you that, as I am unable to review the information that you were provided during your sale, I made an exception and waived your early termination fees. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
July 29, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted]...
Dear Mr. [redacted]: On July 21, 2016, we received your complaint, dated July 18, 2016, filed with the Revdex.com. I unsuccessfully attempted to contact you at [redacted] on July 22, 27 and 29, 2016, and I left three messages You maintain that you were told that if you returned the equipment you would not be charged for unreturned equipment or the early termination fee. You mention that you received a bill showing a zero balance, but you then received a collection notice. Our records reveal that when you contacted us on March 6, 2016, the agent advised you of the $340.00 early termination fee and $10.00 return shipping fee. All disclosures were provided. You were not charged for unreturned equipment. The charge that was applied to your account is for the early termination fee. As an exception, I removed the $340.00 early termination and $10.00 box return fees from your account. I submitted a refund for the credit balance of $74.29 and I notified collections to remove this account from your credit report. Please allow six to eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]7. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
Initial Business Response /[redacted]/
May 6, 2015
Mr. [redacted]
7323 Living Crest, Apt. 1
Houston, TX XXXXX
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the...
Revdex.com.
You said that you are expecting that a technician will retrieve your equipment. You expressed concern that you were charged for unreturned equipment.
When we spoke, you informed me that you returned the leased equipment using the box and label we provided. I advised you that we have not received the equipment; however, as an exception, I waived the unreturned equipment fee. Your DISH Network account now has a zero balance.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]) [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
([redacted]) [redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
August 1, 2017 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On...
July 24, 2017, we received your complaint, dated July 22, 2017, filed with the Revdex.com. You indicated that you were offered a certain price to retain your business, but your bill was higher than you expected. You requested that it be adjusted. A review of the sales call on June 5, 2017, shows that you were quoted a price of $57.49. Your monthly service charges are $77.02 before tax. You receive a $5.00 eAutoPay credit and you were already provided an additional monthly credit of $10.00 for 12 months, which brings your monthly bill to $62.02 plus tax. The agent you spoke with also agreed to waive the 24-month commitment. When I spoke with you by telephone today, I applied the additional $5.00 monthly credit to your account to decrease your price to $57.02 plus tax. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Gerri S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted] Laslo
Complaint: [redacted]
I am rejecting this response because: I did not have service long enough and their service was lousy. They gave me a pkg. that I DO NOT have any use for, I DO NOT watch those channels. They said it was free installation, but I paid $150.00 foe something, that I have no idea what it was for, then another $39.00, for something else. They wanted to charge me $100.00 plus $17.00 for activation when it was on pause for 4 hours, I said they are crazy, I called to put it back on and they reduced it to $50.00. I had problems , I had to keep both TV's on the same channel, for about 2 weeks, that was like not having service, because you couldn't watch what you wanted, one person wants to watch this and the other wants to watch something else, so I turned it off, the remote for the 2nd TV was defective, so I had to wait for them to send me another one. This representative put me on the Latino pkg. , before they gave me the one that I got stuck with, that I did not want, I felt, that because I have a Spanish name, they gave me that pkg., I told her I did not want it, didn't want to watch those channels. I called them constantly in the month of December for different reasons, and I got very frustrated and very discouraged with this people, it got to the point , that I DID NOT want to talk to them anymore. I used to have service with Dish for about 5 years, I was a valued customer then, now I felt like a nobody, wasn't valued very much, I lived at [redacted] They lied to me, I would like my money back, and for them to send me a box with a label, so I can return their box, I am not paying $450.00 for the receiver, I was very disappointed with their service and when you purchase a product , and you are dissatisfied, you return it and get your money back.I didn't put everything I wanted to, because it has a 30 minute timer on here, so I didn't finish saying what I needed to. Thank You for your help
Sincerely,
[redacted]