Discount Ramps.com

I purchased something off their ebay store and ebay happened to send them my old address. After attempting to contact DiscountRamps ebay rep 5 times and leaving 3 messages, I decided to just speak to normal customer service. I was told that their ebay rep was "too busy to deal with me". One of the other reps helped me; I had to pay $12.00 to have the person at my old address get emailed a label and then take it to the UPS store to get to forwarded to me. Now this address mix up was not their fault but I was really unhappy with their unwillingness to help me and I was very unhappy that the rep who is paid to handle ebay orders doesn't return phone calls and is too busy to even bother to help a customer.

Great Company to deal with.

Customer service personnel were very helpful, and responded quickly to requests for information about the status of my orders. Congrats to [redacted] and [redacted] in customer service.

Review: I purchased a mobility carrier for my car. I am disabled and need a wheelchair to get around The carrier worked fine for my manual wheelchair which is only 36 pounds. I had to get a power wheelchair that is 285 pounds. The carrier I purchased is rated for 400 pounds. I had a certified mechanic put the carrier on my wheelchair. I started using the power chair in July. I noticed recently that when I went over a speed bump or a sloped driveway that the right side of the carrier scrapped on the ground. I have also noticed some rust on the pins you have to pull to let the ramp down. This makes is very difficult to do. I had the mechanic who put the chair on try to straighten it out. He was able to do so but the carrier is still uneven. I also had the car at the Honda dealership (for a recall) and he said the carrier was noticeably uneven.Desired Settlement: As a disabled person I have to depend on my wheelchairs, especially the power chair, for independence, mobility and quality of life. I can use the carrier to transport the manual chair but I cannot propel myself up ramps or inclines. This means I cannot do the things I need to do and want to do. The woman I spoke to from the company, Judy, placed me on hold quite a bit and told me I could only get a replacement or store credit. I would have to pack the carrier up and send it back. I would also be charged a 15% re-stocking fee. This is not acceptable. I need my money back

Business

Response:

We are very sorry for the problems the customer is having with the carrier. We have attempted to verify all of the information the customer, but have been unable to get the model number of the chair from the customer. We also asked about the possibility of receiving pictures. With pictures we might be able to help troubleshoot the problem or ship a new carrier under warranty. Unfortunately, the customer is unable to send any more information. Without any more information, we have to have the carrier returned to process any warranties or store credits. The customer purchased this item in February and we have a 30 day return policy for all items, if the customer would like a refund. Past the 30 days, we offer the customer a warranty replacement or in store credit if needed.

Review: I bought a trailer dolly via [redacted] for a 3400 pound trailer with 340 tongue weight. According to this product it is rated for "3,500 lb GTW or 600 lb Tongue". Within the first few minutes of using the dolly one of the axles bent. I called Discount Ramps customer service and they tried to say it was my fault. Once I explained my trailer rating and what the dolly was supposed to handle, that shut them up. I asked to have the shipping fee waived, since the trailer dolly did not perform as it should have. I was sent a prepaid return label. However after Discount Ramps got their product back they refunded my money minus the shipping. I then posted negative feedback about the dolly on the [redacted] website and discountramps.com website. Within three days my negative feedback appeared on Walmart's website. It has been over two weeks and the negative feedback has not appeared on the discountramps.com website. It appears that they only post positive feedback about their products which does not let the consumer see the whole picture.

[redacted]Desired Settlement: 1) Refund the shipping cost.

2) Allow and post the negative feedback about their product on their website so other potential customers can read all reviews about the product(s)

Business

Response:

We are very sorry the customer had an issue with his order. We would be happy to refund the shipping amount of $12.66 to help come to an agreement that works for both parties. Unfortunately, we cannot post his review since it included the line, "That shut them up." We feel as though that type of language is not appropriate to have in a review posted on our site. A refund for $12.66 will post back to his original form of payment through Walmart in the next 5-7 business days. Please let us know if we can be of any further assistance in this matter.

Review: The swing away was not working properly and Discount Ramps refused to honor there return policy.Desired Settlement: I want a full refund and an apology from [redacted]

Business

Response:

To whom it may concern:

Customer - [redacted] placed an order with us on 7/11/13 for 4 items, one being item #SCSwing-

Away. The SC-Swing-Away is designed to be used with our carriers SC400-V2 and SCSOO-V3 only.

This is shown on our website for both the carriers as well as for the Swing-Away option only - see

attached pages from our website.

The customer called us on Thursday 8/8/13 stating that he needed to return the SC-Swing-Away stating

that he didn't need the item and wanted to return it. He was given our return information as we

normally would and once the customer found out that he would be responsible for the shipping charges

on this item he let the customer service rep know that the item was defective and bent when he had

their 301b. manual wheelchair on it and he didn't feel that he should have to pay the shipping charges.

In our normal process for warranty type issues we needed to verify what carrier he had the swing away

attached to. The customer first told the customer service rep that he purchased the SV4000 and he was

told that was not one of our items he then changed it to the SC400. This carrier and swing away option

will hold up to 400 lbs. in the closed position and Is made ·of steel. When the swing away is in the

opened position. it must be empty without a wheelchair or anything on it.

The call was then escalated to me and I spoke with [redacted]. I checked in our system and could not

locate an order for either the SC400-V2 or the SCSOO-V3 carriers under his or his wife's name. He called

me a liar and insisted that he purchase one of these carriers from us through [redacted]. I asked several

times for the [redacted] order number as I can look that up in our system. He said that I was going to feel

pretty stupid for questioning him and that we were Just trying to get out of covering this item under

warranty. He kept insisting that it made no difference what carrier he attached the swing away option

to. It absolutelv does make a difference .. we cannot verify the weight or material used for another

manufacturer's carrier. That is why our website states that the swing away Is only to be used with our

carriers SC400-V2 and SCSOO-V3.

He finally was able to get the [redacted] order number [redacted] and I was still unable to pull

anything up in our system. He then emailed a copy of the [redacted] order to me. In looking at the order

he placed on [redacted], he actually ordered a carrier from [redacted] and not Discount Ramps. This

person/company stole our pictures and was calling their carrier our SCAOO-V2 Next Generation Power

Scooter and Wheelchair Folding cargo Carrier Rack by Discount Ramps - Sold by: [redacted] for

$169.00. I requested pictures of the carrier so we could determine what type of carrier he purchased

and he refused.

Our SC400-V2 sells for $259.99 on [redacted] as well as on our website www.discountramps.com. We

have no idea what type of carrier the customer purchased and InstaHed our SC-Swing-Away onto. If the

carrier they purchased weighs more than our carriers this could have caused the swing-away option to

fail. I again requested pictures of the carrier that he has as well as the swing away so we could see

where it failed and he refused.

The customer still insisted that they bought our carrier but truly we have no idea what carrier he

purchased or received from [redacted]. The customer then stated that while I had him on hold

asking our sales staff questions about his issue, he called the Revdex.com and the top 4

medical transport companies to file complaints about us and when he got off the phone with me he was

going to call the Secretary of the state of Wisconsin to report us.

As you can see from our past history that we do stand behind our products and help our customers out

as much as possible. This customer was not willing to work with us and I do not feel that we were asking

for anything out of the ordinary.

He said that he would do everything fn his power to make sure our name was sullied and we would be

screwed when he was done with us.

We would be more than happy to help this customer if he provides us pictures of the carrier he had the

item that he purchased from Discount Ramps attached to.

Please see all attached documentation in regards to this complaint. A copy of the order they placed

with us, a copy of his [redacted] order showing the description of an item he purchased from a different

company, a copy of the Return Authorization that was created in our system when the customer called

in, the description from our website for the SC-Swlng-Away as when as the installation instructions,

website description for the' SC400-V2 carrier and our listing on [redacted].

If additional information is needed please let me know.

Sincerely,

###-###-####

On 03/10/2014 I've ordered from the above company a fold up cargo carrier CC F 6020 DLX, paid for it and received the package two days later. When I opened the package, upon my return from vacation, on 03/28/14 I was shocked to discover that they've sent me a wrong order CCB 6020 DLX, which doesn't fold.

Before I ordered the part, I called them and specifically asked for the item that folds!!! I was assured that I would definitely get that one and on a timely manner.

Timely was alright, but wrong part.

One may think what's the problem, but on 03/29/2014 I was supposed to ship the car overseas for our summer vacation which we usually spend in Europe.

Now not having the part, which will help us with the luggage is gonna cost us time and frustration and money( I already purchased 4 tickets to Holland to pick up the car from there). The cardio carrier has to be attached to the car when shipped.

When I called customer service, the lady [redacted], kept on apologizing but was unwilling to solve the problem until after I send the wrong part back!!!!!

Hello, it's your fault fix it ASAP. I have no use for the wrong things, otherwise I would order just that! I'll send it back right away, I just need assurance I'll get my stuff immediately!

Please, Revdex.com stop this wrong way of doing business of Discoint Ramps! It's frustrating, tine and money consuming! Let the professionals do their job, step aside!

I need someone to contact me with a closure, or we go to court!

Sincerely,

A very disappointed customer

Review: I ordered a 4" x 30' TOW RECOVERY [redacted] STRAP-15000 LB-TRUCK TOWING ROPE (STRAP-REC-30) thru e-bay on 11/23/2013. I paid for the product right after purchasing it, using a PayPal transaction. I received an e-mail stating that the product had been shipped on 11/25 via UPS, tracking number [redacted]. According to the tracking information, the product was left at our front door on 11/27. However we do not have the product. Due to the holiday and weather issues in our area, I waited until 12/08 before checking the tracking information. When the tracking info indicated the package delivery information, I immediately contacted Discountramps.com about non-delivery. They responded with the following message: "I am not sure what we are supposed to do. We shipped the address provided by ebay and it has been delivered. I'd check with other members of your household. We can not refund, since ebay can see we shipped to that address and it's delivered . We won't ship again without another payment. We can't start a trace with UPS weeks after delivery. "Desired Settlement: Normally I would ask to have another product shipped to me, however, I cannot wait any longer for Discountramps to do something. I will need to have a cash refund.

Business

Response:

Hello [redacted],

I apologize for the response that our customer, [redacted] received in regards to an issue with her order. This is not how we do business and the representative that provided this information is incorrect.

In all fairness to our company, this item is showing as being delivered to our customer on Wednesday 11/27 via UPS ground. The customer first contacted us over this past weekend 12/8 when we are closed. She filed a case against us in Paypal as well as with the Revdex.com on 12/9 before allowing us to take care of the problem.

As you can see below a UPS tracer was started yesterday for the missing package. This is something that must be completed prior to either a replacement or a refund being processed. Per UPS this could take up to 8 business days to be done:

Shipped/Billed On:

11/25/2013

Type:

Package

Weight:

3.90 lbs

These people do not like doing returns and will avoid you in order to not have to do your return and then they charge you all kind of fees in the process. I purchased a folding ramp from them on January 23, 2016 and it was too small and didn't fit the space I needed it for so I returned it. I called and sent messages about getting my refund back and then suggested to speak to a manager or supervisor and then no response after that. I finally got my refund on March 7, 2016. I will never order from them again or recommend them to anyone!

The photo on their web site was not like the product I received. I ordered a particular car cover. The photo (although not the greatest) showed a thin, silver, cover. A type I had used before. I'm in the Pacific NW with lots of rain, this particular cover I wanted just lets the rain run off without soaking it in, and is very light weight when you want to remove it. Instead I received a heavy weave material. Nothing like the photo. Had to send it back. It ended up costing me $20.27 because they had a lousy photo on their web site,that was nothing like product. Never again would I order from them.

Purchased their merchandise through Amazon. It arrived heavily damaged and needed to be returned. I had to pay $35 dollars for the return. Will not be reimbursed for my time or money. I'm out a product and money on top of that. Talked with the company for reimbursement and will not be receiving a refund for shipping back a defective product.

Couldnt have been easier! Ordered inexpensive ladder racks at 10pm on a Wednesday night. The racks arrived at 10am Friday. Great price and super fast shipping!

I would like to say I ordered (3) different ramps and they were shipped to me in about a week. I installed them for a friend of mine and they were to steep for her. I called to return them and the lady that answered was great, she help me return the old ones and order (3) new longer ramps. I would just like to say these ramps are beautiful, very high quality. I will recommend these ramps to everyone I know. Also, very easy to install. Thank you very much.

Review: I went on line and ordered a ramp so that there will be wheelchair accessibility near my front door of my home. I purchased the item online by viewing photos to know which product I needed / wanted. When I received the product, it was nothing compared to what was shown on line. I then contacted Discount Ramps, [redacted], and advised of the issues. [redacted] states that I can return the item but they will deduct $14.63 for shipping from a $29.99 product. In the invoice that I paid on line, there was no shipping fee. [redacted] stated that I would have to bare the cost in returning the item, which is fine, but also bare the cost of their shipping fee. The shipping fee for Discount Ramps on my invoice was $0.00.Desired Settlement: I am wanting a full refund when I return this item. I am already paying to return it when most companies offer shipping labels to return items that are not correct. [redacted] would not do that. I am simply asking for my full $29.99 especially if I am baring the cost to return an item that was not correct from the beginning. I have emails and photos regarding our transaction and conversation

Business

Response:

We have reached out to the customer regarding this order and offered to waive the outbound shipping cost as a courtesy. Based on the information we received, the ramp does in fact appear to be what the customer ordered through the website. If an item has free shipping listed on our site, it is stated that actual shipping costs will be deducted from the refund. In an attempt to reach an agreement with the customer, we did offer to refund $29.99 upon receipt of the product in new, unused condition. Please feel free to contact us should there be any more concerns with this transaction.

I was told by the sales rep that sold me a roof rack that it would ship within 24 hrs. [redacted] 3 days later it shipped and took 12 days from order to arrive. Dont be in a hurry.

Review: On 9/15/2015 I ordered wheelchair ramps from this company. Ship date was pushed back twice. Finally I received an email from a customer service rep, [redacted], stating ship date was again pushed back, and if I wanted I could cancel the order. I accepted the offer to cancel the order and was assured a refund would be quickly processed. NO refund was processed for $149.99 and company has stopped responding to emails.Desired Settlement: Refund of my entire payment of $149.99

Business

Response:

The customer was emailed on 10/20/15 that the item was still on back order. On 10/26/15 customer informed us to cancel the order, at that point we cancelled the order and emailed our accounting department to issue a full refund to the customer's PayPal account. Refunds can take up to 5-7 business days for the credit to show.

Consumer

Response:

We purchased a 19.6 cubic ft. Extra Large Waterproof Vehicle Cargo Carrier Bag. It comes with a 1-year warranty. We used it one time and it got a HUGE hole in it. The company said we were outside the 30 day guarantee. When we contacted the actual supplier, they too refused a refund and claimed we told Discount Ramps we wanted to keep the product? Why would we want a carrier with a massive hole? It's a terrible product and both companies do not honor their warranty plans or provide customer assistance. They don't care. The only response from Discount Ramps was:
"Can you please send us a picture of this? Also what was inside? This was
delivered on 7/28 and is not illegible to be returned
We appreciate your business and thank you for your interest in our
products."
Then we were told this, " We spoke to the people at Discount Ramps and we were told that you didn't ask for a partial refund or replacement, but instead you wanted to keep the bag and be issued a full refund. Discount Ramps requested the return of the item so that their Quality Control department could see what happened to the bag. The bag is sold with a 1 year warranty, but without being able to see the damaged bag, Discount Ramps cannot give you a refund or replacement."
We were NEVER told to return the bag. I would've happily done so seeing that the bag is going into the trash as it's an awful product.
Stay away from Discount Ramps and Rage Powersports. They are 2 companies who make promises they do not deliver to their customers.

Review: Greetings,

I had to return a ramp that was not safe for a relative to use due to his disability. The ramp itself seemed just fine.

Initially I was charged paid 189.99. I researched this ramp carefully before buying-due to the far away location of their facility; the ramp's weight; and height of 6'; I thought this would work out for him perfectly and make his mobility going over a 12" lift easier. I did read their return policy at that time and it said that if I had to return it, I would be charged for the RETURN shipping, not all shipping.

Unfortunately it just did not work out for him so I proceeded to return it.

Michelle (a very nice and personable and pleasant customer service person there) and I agreed to a return shipping amount of @36.09 and she gave me a return number. There was no mention of any other shipping costs to be deducted from my refund.

Fast forward ....to yesterday....I received via e-mail an accounting of my refund amount and was surprised to learn that they deducted @73.00 from the amount. I called them up and Debra in accounting said that was for TWO shipping fees-the outbound and the return. At least that got clarified because they do not detail the two transactions in their accounting-just a one line amount deducting the 73.

This was the first time learning that I was being charged for all the shipping.

Their advertising is NOT clear about this, or else I would have known upon buying. In their ad's it says in larger red print: "FREE SHIPPING!" There is no asterisk anywhere to explain that it is NOT free outbound shipping if you return the item.

Plus it reads confusingly under their Shipping Policy: (quoted below)

"Shipping Costs

Continental 48 United States

Posted shipping rates on our website product pages, including “free shipping” offers, only apply to standard ground shipping in the Continental 48 United States. Expedited shipping prices for these locations are calculated and totaled during the checkout process. Please note that "free shipping" offers on items have the actual cost of shipping built into the price."

So, if is true, and "free shipping" offers on items have the actual cost of shipping built into the price." Then they are trying to charge me twice. Once with the outbound shipping built into the 189.99 and now again deducting that surprise amount in my final billing statement.

Thank you for your time and any help in this matter, I really appreciate it.Desired Settlement: Refund of the outgoing "free shipping".

Business

Response:

To Whom It May Concern:

Review: I placed an order on Oct 18, 2015 for some ski guides and a track mat for my snowmobile trailer. On Oct 20, 2015 I received an email stating that the track mat was on back order and did not ship. I called on Oct 26, 2015 to cancel that back ordered part. The guy who answered the phone took the info and said accounting would issue the credit. I called again on Oct 28, 2015 and the gentleman who answered the phone said that the order had not been canceled and no refund was listed. He said he would take care of it. I called again on Friday Oct 30, 2015 to see what the updated status was. They said it was processed and I should see it in a few days. On Monday Nov 2, 2015 I received an incorrect refund of $22.81. They amount should have been $38.99 for the item plus the $20.00 for the shipping for a total of 58.99. I call on them again on Monday Nov 2, 2015 and they told be they were unsure as to why the incorrect amount was refunded and they would contact accounting and get it fixed. I call again on Wed Nov 4 to follow up I was put thought to [redacted]'s voicemail and let a detail message and a call back number...No one called be back. I call again on Friday Nov 6 and spoke with Brenda who was the most helpful Of any one there that I spoke with . I told her I had left messages and no one called me back and that it had been going on for two weeks already. She called accounting and said they were working on it and that I would get my refund soon. On Nov 11 I called again because still no refund. I tried to get through to [redacted] and no luck. I called them again and spoke to someone in customer service and explain that now this has taken 3 weeks and still no refund. She told me that accounting was busy and to wait another 7 to 10 business days. Then said the manager would try and take care of it today.Desired Settlement: All I want is my refund. I will never deal with this company again and will let others know not to use them in the future

Business

Response:

We refunded the remaining amount of $36.18 to his PayPal account today. The item that was order and than cancelled was for $38.99 we charged $20.00 for the shipping which brought the total to $58.99. We did credit the $22.81 on 11/2/2015 and today the balance of $36.18 which makes that a total credit of $58.99 which was charged to the PayPal account. This is the total refund due.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On December 2 2015 at about 12:30 p.m., I made an order through discountramps.com's website. At the end the the transaction I either inadvertently pressed next day air or it was already set to next day air for my delivery option. As soon as the transaction ended I noticed it on the receipt. The total shipping came to $433.71. I did not want or need next day air and wanted regular shipping. I immediately tried to cancel the order on the website but it did not allow me to. I then called customer service only to get voice mail. I left a message with my order number hoping someone would call me back. I got a e-mail that they tried to call me at my number but could not get a hold of me at 1:49 p.m, but I had no missed calls and was with my phone the whole time. I immediately e-mailed back my situation only to get a reply there was nothing they could do. I then get a message from UPS at 4:13 p.m. that my order was placed with them. I left messages for them to call me with an explanation but no one would return my calls or e-mails. I also immediately called my credit card company after the purchase and told them of the problem and they were not able to reach anyone in customer service.Desired Settlement: I would like discountramps.com to refund the difference between regular shipping and next day air back to my credit card and get a hold of me before I go through the hassle of dealing with my credit card company of disputing the charges or other legal action.

Business

Response:

Customer placed his order on 12/2/15 himself online and clicked the drop down box to select "next day air". Our standard shipping is the default. In order to select anything other than standard you have to pick it. The customer was informed that we were unable to change the shipping method because the item(s) had already been shipped and we were unable to credit him back the delivery fee. He did receive the item(s) on 12/3/15. As a customer courtesy we will credit the customer back $363.71, which he will see on this next billing statement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,