Discount Ramps.com

Revdex.com:
I have attached an image from my email of the email correspondence between me and Discount RampsAs can easily be seem their response is falseI was offered to cancel the order on Oct 20thI immediately accepted the cancel, and Discount Ramps(***) responded with in a few minutes that my refund would be processedDiscount Ramps response was completely

This is the first contact that we have had with the customer. This item has a warranty and we will happily send the item to the customer. I need confirmation from the customer that he has not ordered the part already, and I will get it on order for him. I look forward to hearing
from the customer to get this resolved Also, on a side note, can you update our account information? This is why there was a delay with this response as Tammy is no longer with us ***Sales & Service ManagerDiscount Ramps Team

I am sorry that consumer does not find offer satisfactory. If an item is marked as a "deer lift" and you were expecting a "swing away", it was clearly marked as an incorrect itemYes, the video of the item does show a lady who is capable of handling the weight of the item, raising it and lowering it, to show how the item worksYou can view the video here: http://www.discountramps.com/wheelchair-scooter-carrier/p/SC500-V3/. This is the carrier the customer purchased from us. We have promptly resolved every time the customer has contacted us, without question. The customer had delayed their initial contact with us from the original receipt, and after the correct item was delivered, each by two weeksIssue was resolved the same day customer contacted us. We asked for photos from the customer regarding their assembly and installation. We have requested photos since the problem has happened. I have yet to receive photos of the item and its installation to see if I can resolve the issue by providing installation and assembly advice to fix the issue with the rattling. I cannot help with that issue without seeing the problem. All of the My offer of $still stands. Thank you,*** *** Discount Ramps

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
First of all we have not received the return labels! Secondly just because it says deer lift on it doesnt mean that its not for us- meaning that it is maybe just what it is called but has multiple uses- sorry but this is my first time with assembling one of these devices...Furthermore just because the specs are given doesnt mean that it will be difficult, inconvenient and clunky to use- the video on their website shows a lady smaller than me flipping it up and down like it's nothing- we believe that this is deceptive and does not reflect the difficulty of use- beyond that the rack rattles SO loud as you drive it is impractical to use- the point of this is convenience- but this has been a nightmare and when properly assembled in the end it's heavy loud and annoying and more trouble than it is worthWe had it for just over the day return period but with all of the incorrect parts, assembly and disassembly it took us time to figure out if it would even workIf they had sent us the correct parts from the get go it may have been a different story we could have sorted out what it was and how bad it was to useIf not for all of the confusion that they caused- we could have assembled it ourselves and dealt with it in a timely manner- as is we are stuck with $plus useless mess. Regards,
*** ***

I am working on getting a copy of the reciept, this was purchased though National Multiple Sclerosis Society charity as this is medical equipment needed for my terminally ill wife

We refunded the remaining amount of $to his PayPal account today. The item that was order and than cancelled was for $we charged $for the shipping which brought the total to $58.99. We did credit the $on 11/2/and today the balance of $which makes that a
total credit of $which was charged to the PayPal account. This is the total refund due

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The issue is that the instructions meant for the putting together the trailer hitch carrier was again just a printed out packet stapled cheaply together, it seems this company might not have an actual prepared document of said instructions to go with a purchase like this leaving the obligation left to the customer for proper assembly especially when parts end up missing from delivery and this seems to be a recurring issue with this company seeing their reviewsCoupled with their abusive and dismissive behavior so far when they were being paid for a goods and services this is something that is unacceptable. Provided is the receipt showing a proof of purchaseRegards, *** ***

Customer contacted us on 10/and sent photos which I have attached. Photos show slight bowing in the middle, which is indicative of regular usage. Ramp is being used at a 2:angle, which is acceptable. Ramp seems to have some natural wear and tear from everyday use, which is
acceptable, but not covered under warranty. Offered customer $towards a replacement, which is half the price of the item, as a courtesy, since our warranty doesn't cover regular usage. Customer was dissatisfied with offer. Only a full replacement will satisfy this customer so in order to ensure customer satisfaction, a replacement will be sent out today. This replacement will complete the one year warranty, as item was replaced in full. LilyDiscount RampsSales and Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have attached an image from my email of the email correspondence between me and Discount RampsAs can easily be seem their response is falseI was offered to cancel the order on Oct 20thI immediately accepted the cancel, and Discount Ramps(***) responded with in a few minutes that my refund would be processedDiscount Ramps response was completely false

Customer received order on 07/22, after placing the order online. Customer contacted us late in October with the intention of returning. There was no mention of any error with our product. We provide all information regarding our product, including detailed descriptions, product
and usable dimensions, videos, and assembly instructions. We are not able to honor a return for a product that has been in the customer's possession for over days. Our return policy states days to request a return authorization from the time the item is received. If the product is indeed inferior, we will be happy to replace any necessary parts in order for the item to be usable for the customer. If it doesn't fit customer's vehicle, we have many adapters available in order to make the item compatible with the customer's hitch. I will be happy to review any photos of problems with the item. LilyDiscount Ramps

I am very sorry that I am unable to accept a return, or issue a refund, to the customer order that was placed and received in April.? The customer sent photos of the item in use.? We informed the customer was not being used for its intended purpose.? I am sorry for the dissatisfaction.? Customer has product.? Customer used product.? We cannot accept a return***, Discount Ramps

Customer received the original order from us near 02/20/2016, nearly a year ago.? Customer contacted us on 12/29/and advised us that she finally got her 2nd vehicle from the dealership and discovered that the lift she has is not compatible with both vehicles, as she requested.? I
advised customer that it had been quite some time since she had the initial purchase (months, to be exact) and that we could not return the item.? I initiated a quote to the customer for a 2nd lift for her vehicle.? Customer was not satisfied with that response, and contacted the vendor, Harmar, directly.? They reviewed the original PO we sent her, and noticed that we had put both customer vehicle information down on the PO and so they agreed to send the customer the upgraded (more expensive) lift to an installer in her area, as well as pay them to have the 2nd lift installed, as long as she used the packaging to return the original lift.? Discount Ramps was not involved in this transaction.? Customer then contacts us to say she wants a discount on her original purchase from months ago, to keep the item instead of returning it.? Customer has two Harmar lifts, and is refusing to return the original lift, and refusing to pay the half price invoice we sent her on 02/06/for the 2nd lift.? Here is the link to view the price of the lift on the original order:? http://www.discountramps.com/silver-spring-electric-power-chair-scooter-lift-car...⇄ Here is the link to view the price of the 2nd lift:? http://www.discountramps.com/harmar-profile-power-scooter-lift/p/AL160/.? ? Customer also purchased the "swing away" arm and "wiring harness" for each.? The invoice we sent to the customer for the 2nd lift, swing away arm, and wiring harness, totals $1139.49, down from actual price of $2278.98.? This doesn't include the cost that Harmar paid to an installer to put it on her 2nd vehicleCustomer already paid for the "used ramp" (its been used by her for nearly a year) and now we are only requesting she pay half price for the 2nd carrier which she has possession of and was installed on her vehicle already.? I am unsure what we can do to resolve this for the customer, as she has TWO lifts that she has paid ONCE for, over a year ago.? LilyDiscount Ramps Sales and Service Manager

Customer ordered on 11/22/2016.? Customer received their item in three cartons on 11/28/2016.? Customer contacted us on 12/to say they did not have the correct item, but didn't realize until they had put it together, even though the cartons are labeled appropriately.? We shipped the
swing away the same day? 1Z1AFand included the return label 1Z1AFto return the incorrect item.? We were then contacted on 12/to advise that hardware was missing so we sent a complete hardware packet to the customer 1Z2F62A20143017767.? We also sent another return label 1ZY5535Yas the customer stated they never got it the first time.? We never got the incorrect item back with the return label we sent in the original package, nor via email, so we reached out to the customer on 01/04/to inquire if they needed anything else and to see about the return.? We never got a response from the customer.? On 02/09/17, a month after we asked customer regarding the missing package, customer calls to advise that they do not have the physical capabilities to use the ramp so they want to return it.? We have a day returns period and we did not authorize the item to be returned.? The customer then called back on 02/and spoke with me as a supervisor call, because they wanted us to make an exception to the return policy and return the item that they have been using for two months.? The customer then proceeded to tell me that the item is loud when driving down the road.? I asked what vehicle they used it on and if they could provide photos of the hitch connection so I could troubleshoot the problem with the noise.? I sent them a photo of what the connection should look like when hooked up to the vehicle.? This item is listed with the appropriate specs, including the weight of the item.? It is up to the customer to determine if they have the capabilities to use the item.? I am afraid that the customer may have some parts misaligned in the assembly process and this could be a reason for the cumbersome usage.? When trying to troubleshoot the customer did not entertain any suggestions.? I also offered $as a courtesy (the rack itself is $299.99, the item purchased was in a kit with the rack, a scooter cover, a swing away hitch adapter), which is 25% off of the rack.? I have yet to receive a response from the customer regarding the discount.? ***Discount Ramps

I am sorry that consumer does not find offer satisfactory.? If an item is marked as a "deer lift" and you were expecting a "swing away", it was clearly marked as an incorrect itemYes, the video of the item does show a lady who is capable of handling the weight of the item, raising it and lowering it, to show how the item worksYou can view the video here:? http://www.discountramps.com/wheelchair-scooter-carrier/p/SC500-V3/.? This is the carrier the customer purchased from us.? We have promptly resolved every time the customer has contacted us, without question.? ? The customer had delayed their initial contact with us from the original receipt, and after the correct item was delivered, each by two weeksIssue was resolved the same day customer contacted us.? We asked for photos from the customer regarding their assembly and installation.? We have requested photos since the problem has happened.? I have yet to receive photos of the item and its installation to see if I can resolve the issue by providing installation and assembly advice to fix the issue with the rattling.? I cannot help with that issue without seeing the problem.? All of the My offer of $still stands.? Thank you,*** *** Discount Ramps

Customer purchased Cable Ramp covers https://www.discountramps.com/cable-protector/p/DH-CP-5/ in June of 2017.? They are being used in a medium constant, heavy duty traffic area of a parking lot of a lumber store, where they are being driven over by semi trucks carrying loads into the yards, as
well as fork lifts bringing loads out from the yard to the parking lot.? See attached photo.? These units have experienced a lot of wear and tear due to their placement.? They are rated for these heavy duty things to drive over them, however, over time, they will wear out.? How fast they wear out will depend on how often they are driven over.? They are permanently mounted to the asphalt so they are experiencing constant wear.? We do have a warranty on these items, and warranty does not cover wear and tear.? Because I do not have that posted stating as such on my site, I did replace the cable ramps for the customer, despite the heavy usage*** Discount Ramps Sales and Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Customer placed his order on 12/2/himself online and clicked the drop down box to select "next day air".? Our standard shipping is the default.? In order to select anything other than standard you have to pick it.? The customer was informed that we were unable to change the
shipping method because the item(s) had already been shipped and we were unable to credit him back the delivery fee.? He did receive the item(s) on 12/3/15.? As a customer courtesy we will credit the customer back $363.71, which he will see on this next billing statement?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? However, there is information from the supplier which isnt trueThey claim that semi trucks drive back into the yardI sent them photos of the yard and clarified that no semi trucks drive over the unitsthe photos of the yard will confim that a semi truck cannot fit or make it into the yardI dont trust the representitive because not only did she add misinformation she is manipulating the situation which is shallow and unethical.?
Regards,
*** ***

Customer ordered on 06/and picked up at our warehouse.? Customer called later that day and requested hardware that was not in the package to be shipped.? We entered a warranty order however, the parts were not available to ship immediately.? We are still shipping the hardware when
it becomes available and have refunded customer in full for the item.? Customer will have a complete complimentary unit as soon as we can get parts sent.? I apologize for any delay.?