Discount Auto

Joseph was great - he explained what was possible and what some of the obstacles might be. I felt like I could make an informed decision. He presented options and did not put me under any pressure which I appreciate. (I always suspect that I am not getting the best deal if I am being pressured into something!) He instilled confidence in me that he knew what he was doing. 20 hours since the job and all is well. This was a good first impression and I am likely to use this company again.

Mr. [redacted] and his work assistant were extremely knowledgeable and proficient in their work and in their coordination of the work of others involved in the repair to our plumbing. They were both extremely professional and a pleasure to have working in our home. I highly recommend these professionals to anyone.

I have personally reviewed all the information on Mrs. [redacted]s complaint. My office kept me informed about the job the every time they were out there, beginning Saturday when our technicians first went out. We apologize that we were not able to make Mrs. [redacted] happy, especially since our policy is 100% Satisfaction. Because of this policy, we offered take out our water heater, which allowed her to find another plumber, and expected no money in return for any part of the job.
 
[redacted], Owner of Benjamin Franklin Plumbing

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

we have resolved this dispute to the customer's full satisfaction.

Joseph was extremely helpful with the water heater problem I was having. He also showed me that our water pressure from the city was very high at 120psi. He installed a pressure reducer and replaced our water heater. I was very satisfied with the work and especially with Joseph and his work.

On 9 Oct 2015, I called Ben Franklin Plumbing. They sent out a technician. I pointed out where I thought the problem was, (Water seeping up through the ground). The technician evidently had his own agenda. Even though he spent an hour here, he was unable to identify the problem or propose a solution. When leaving, the only advice he gave me after presenting me with the bill was - If it continues call us on Monday. I shared this incident with a neighbor and they recommended another plumbing company. I called them and within 15 minutes of arrival, he identified the source of the problem and provided a proposed solution.

We are not sure what the customer is looking for at this point?  There was no threat, as with every gas job there are several safeguards to keep the customers safe.  The city inspects and the gas company inspects, if something was done wrong one of the two would catch it.

Thomas W. was very polite and very knowledgeable about his job.