Direct Express

direct express is the name of the bank

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder...

satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr. [redacted]'s  complaint to Management at Direct Express to review and reach out him to assist in resolving his issues.   Sincerely,  [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling ###-###-#### and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling ###-###-#### and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

I'm calling the attorney general in Arkansas ,' then I'm going to SSI
N talking to them . I would advise everyone to do the same

I receive Social Security Disability checks which are deposited on the 3rd of every month. I checked my online statement the morning of March 3rd 2017. I found that my account was down to $17.00! I noticed two ATM withdrawals from Cardtronics in Florida! I'm in Wilmington NC. My husband and I were both sleeping while my money was being taken out of my account. The first was at a Cardtronic ATM at 00:25:10 from Pembroke Pine Florida for $400.00 Only 25 minutes after my money was deposited. The second withdrawal was at 00:47:15 at another Cardtronics CCWF in Miami Florida for $320.00...this drained my account. There was also a ATM fee for $.85 cents for the Miami location. My card is in my possession. I got a new card in Jan.2017, one with a chip. No one but myself and my husband know my pin number! I don't understand how someone can withdrawal my funds from an ATM without my card nor knowing my pin number. When I tried to get someone to talk to at the Direct Express number on my card I was locked out. They claimed my pin # was wrong. It was way too easy to make a new pin #. I am positive I had my correct pin number. I don't have it stored anywhere, I have it memorized. It took me hours to reach a live person. The first one took my info saying they were going to pass me on to someone that would take my complaint and fix the problem. As soon as she did that I was cut off. At this point I am in tears and shaking. After what seemed like hours of trying to get through I finally got another person. I was crying and begging her not to hang up on me. She assured me she wouldn't...she also said she was passing me over to someone that could help me...again I was cut off. After finally reaching a 3 person I got a man that listened to me and stayed with me until I could talk to someone that would help me get my secure money back. At which point I was told my complain was filed already and at that point I would have to wait to get the paper work in the mail in 3 to 5 days then I would have to return it in 10 days as it's time sensitive. In the meantime I have bills that aren't going to get paid and no money to my name. Nobody should have had access to my account! They shouldn't have been able to use an ATM to withdrawal all of my money only moments after it was deposited! Very few people know that I am even on disability. Only a handful of family members and a friend that I trust with my life. Please help me. I've had Direct Express for years with NO problem. I received a new card when my old card expired only to have this happen! Why do I have to go through this headache when this money is insured by the FDIC and it is obviously not my fault that it has been stolen. In all of the years I've had Direct Express I don't believe I ever got cash from an ATM.
I filed two police reports with the Wilmington Police Department

DIRECT EXPRESS! I have used for ten years now to receive my ssi payments for my children we never had major issues out of them minus the card was not accepted in many places and could not use it in most countries outside usa. My problem started yesterday I purchased some items through itunes that seem to had gone through just fine. till I slept after that and woke to find my card unusable after playing a very stressful game with them of ping pong and telephone and getting no where but being told that these companies were all of a sudden running my card wrong that they were releasing my funds and it is the receivers problem hence ping pong! they were all very rude and unkind minus one that actually was trying to be as helpful as she could. the last straw for me was after trying to order several things I did not need in an attempt to get my card going and getting the run around from people that obviously should not be working customer service let alone dealing with things my 12 year olds could do better at. I recieved a call from their fraud dept. very sweet man even called me back thirty min after to make sure after he reinstaded my card was working it seemed to be so I let him go with a million ty's thinking finally it is fixed. not the case my I phone froze over my purchases a third time and when I called back got transfered to the fraud dept by an employee but disconnected so I waited a little more and called back to instantly recieved smart attitude from Eric 100532 and his unwillingness to let me talk to the fraud dept about my issue they were obviously unable to ever fix and that became obvious after about 8 attempts in. I asked at that point to speak to a supervisor Erica I believe her name was told me that they do not give people to the fraud dept and there is nothing wrong with my account dont know weather they are blind or stupid but obviously their is. I explained to her my situation frustrated yes but still not rude. just to get told that again there is nothing they can do and the problem is every place that I am using my card but them. I do not know who to contact yet about all of this I will start at the social security office and go from there. as there is to much to put in this I will leave it at that but if any one knows where to complain to any one that will listen about this messed up place would be amazing ty can reach me via email at del3zp@ gmail.com. I am seeing so many complaints I never thought to look at it before this place is so messed up it needs to be investigated or closed down. I am sure something can be done about it.

On December 1st 2016 at around 10pmps I went to check my balance on my debit card using the direct express app on my phone that's the usual time my money hits my account.
When I looked at my account balance it said $12 and some change and not my usual $1200 so I immediately looked at the transactions and saw a whole list of ATM withdrawals. So I immediately called and reported it to direct express they closed out my card and took me through the process of filing the dispute 13 days later I have gone through hell with this company the agents have been rude to me hung up the phone numerous times on me yelled at me and constantly tell me it can take 45 to 90 days to receive my money back if I get it back at all as they say. They can clearly see it was fraud my debit card is in my possession here in california and the withdrawals were made all the way in palm beach florida!! I'm on Ssdi this is my only income I explained to them that I haven't even been able to pay my rent but they have no compassion and yell and treat like it's my fault.
I've never had an experience like this in my life it's caused me so much stress I could see of it was a couple hundred dollars we are talking about over 1200 dollars.

I have been receiving my VA compensations abroad for more than 10 years and I haven't had any problems up until this so called "more convenient way to receive federal benefits". It took me two years to get this new Direct Express, I was assured by the Treasury Department that this was the replacement for the paper check and it would work globally. My card was mailed to my current residency, which happens to be abroad and it did work but unfortunately for a short period of time. Then they decided that my GEO location doesn’t match their computer program.

After my debit card had been “temporarily rejected’ by several ATMs at different locations, operated by different banks ( one of those is the one that I have been using for the past 8 years and the same one I withdrew money 4 days before this fiasco started), I called the International Services. I had been calling those services for three consequent days and I had received one and the same answer “Try another ATM, it’s not from this end”. They even went further reciting my balance on the card. Yes, go try another ATM. Maybe this is not such a bad idea for someone who is an exercise geek but I am a stroke victim. Nevertheless, I had tried several machines throughout the city with the hope that those people at the call center know better and I might get lucky (taxi drivers don’t usually take people for a free tour around the city because of their blue eyes, you know) and I had gotten the same notice “Card is temporarily rejected”. I called the services again, and again. “Nothing is wrong with your card, please try later “. On the fifth attempt to find out what exactly was going on with my card and to straighten it came the advice “We cannot do anything, apply for a replacement”. And this replacement will cost me $14. Let’s for a minute assume that I am not the only one experiencing this problem the solution for which is a replacement and multiply the above stated amount by, let’s say, 7 million plus vets and retires who use this “convenient” service. Nice, huh?

There is no direct phone number to complain just a call center. How convenient? This is not service but more confusion. Nobody at that call center was actually willing to explain what the issue with my card was, yet they were quick on sending me to chase the wind and more than happy to announce my card balance. I’m retired, not rded, I can identify digits when I see them, I can check my balance on line, and actually I do this every time before I withdraw money. I don’t need anyone to interpret digits to me, I want somebody to tell me what’s wrong with my card. Since this question failed to get answered I feel obliged to ask the following:

1. Why somebody can’t check my card history if they can check my card balance and figure it out that my usual GEO location hasn’t changed since day one of using this card?

2. I’ll get a replacement but how long will it work, another four months before somebody else comes up with the bright idea that my GEO location doesn’t match the one from before, which has been the one and the same for the past 10 years?

3. Should I inform the bank every time I decide to withdraw money or purchase something on line and how to do it if there is only this insufficient call center provided?

4. Whose vivid imagination created this twisted perception of convenience that causes nothing but aggravation, dissatisfaction and distortion? I waited for 4 days instead of 2 as I was told and received the new card but it does not work. I called several times the service center, was put on hold for more than 20 minutes each time. I managed to talk to a rep and she hung on me. After 3 hours of trying I got through and spoke to a rep called Debbie, who was extremely polite, she referred me to Heather and she told me the problem wasn't from them but from MasterCard and it would take either 24 or 48 hours to get resolved! What's the problem- still no explanation. I found MasterCard's customer service phone number and called. I was shocked when it referred me back to Direct Express! In other words my problem instead of getting resolved it's getting even worse. I am a disabled vet, a stroke victim, I am behind my bills, I have 4 kids to feed, medication to buy and treatment to follow.