Direct Express

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may
contact Direct Express directly by calling ###-###-#### and they will be happy to work with them to resolve their issue. Please note that I have forwarded *** ***'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Direct Express allowed someone to hack my account and steal approximately $1700. When I notified them on November 2nd the charges were pending but the customer care rep. said that she could not stop payment. I asked her to close the account and refused saying that you can't close an account that has pending charges. Her advise was to call the next day. When I asked for her name I was disconnected.Direct Express has locked me out of the online account and telephone. They told the RevDex.com "Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the RevDex.com." I recommend complaining to the SSA, the Post Master General, your local police department, and IdentityTheft.gov if something like this has happened to you. My next steps will be my congressman and the news.

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling ###-###-#### and they will be happy to work with them to resolve their issue. Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Thank you for reaching out Susan. I am relieved that we got this resolved.  Best,  -[redacted] G

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling ###-###-#### and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling ###-###-#### and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11953097, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[redacted].      I have called that same number and and is part of my complaint.  I have scheduled a returned phone twice  and haven't talked to anyone as of yet.   I've been waiting 3 weeks now. They call once after a week and I missed the call. They left me a message stating that I would have to call back a start all over again.   So I'm still waiting on the second call.  They haven't sent me a back statement.  So have no way of knowing what is wrong with my checking account.  I could be a victim of fraud and not know it. Because I'm able to log in.  This is ridiculous.

Revdex.com,I have spoken with [redacted] of the Clark County Public Guardian's Office.  I provided the mailing address to send the Guardianship documents.  Sincerely,[redacted]Vice PresidentComerica Incorporated###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12595630, I have been contacted by Direct Express for resolution. I’m not satisfied but the complaint has been resolved. Thank you 
Regards,
[redacted]

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:I called Social Security and they informed me that I must work with Direct Express to receive my money back and they do not have a 95% rating as I have seen multiple complaints filed along with the type of customer service I have received. I have called repeatedly and I just barely received a call back (40 days later). My issue is not resolved.
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] Unfortunately, [redacted] is used to speaking to people with little to no education andan average reading level of someone who failed out of middle school English.Don’t believe me? Look at the statistical data released by the ConsumerFinancial Protection bureau regarding the application of education, literacy andbanking correlation ratios.  So to absolutelyembarrass and destroy Ms. [redacted] and correct her about the ability to file acomplaint with the Revdex.com regarding Direct Express is my absolute pleasure. I wantto thank you for saying something so incredibly stupid that I can forward tothe CFPB and the numerous agencies that I have made sure to point out inseveral voicemail's I left for you (I hope you enjoyed those by the way). Furthermore,so consumers are better educated, anyone can complain about the direct expressprogram offered through [redacted].  Sowhat’s great about what you said is it allows me to open the flood gates andreally SPELL out what the program is all about. #1 – The government puts outa bid for any bank to come forward and take care the abysmal joke of a service “DirectExpress”.#2 – [redacted] came forwardbecause they thought of some great ways to defraud millions, so they wereobviously more than happy to oblige. #3 – Ready for me to blowthe door open Ms. [redacted]:$4 - The government has been aggressively pushing seniors, veterans andothers who collect federal benefits to sign up for Direct Express, a paymentcard subsidized by taxpayers and issued by [redacted] bank. #5 - [redacted] received$22 million in taxpayer money for offering the cards as of August 2012. It alsocollects millions in fees that are deducted directly from people’s benefits.#6 - The contractingprocess lacked transparency, critics say. [redacted] initially offered toprovide the service at no cost to the government, then reversed course,saying it couldn't make a profit. The government agreed to give the bankmillions of dollars without reopening bidding.#7 - Call center workerswere trained to get people to enroll in Direct Express, even if direct depositwas an option. More than a quarter of thepeople enrolled already have bank accounts and are probably payingmore in fees than if they used the direct deposit option.#8 – points numbered between 4 and 7 truly willallow consumers to take in the kind of fraudulent and nefarious activities[redacted] carries out cloaked by the “direct express” program.  Fraud. Fraud. And more fraud.  You make [redacted] look like a saint Ms.[redacted]. You know what? #9 - The exclusive agreement — whosefinancial details are not public — was then renegotiated to make it morelucrative for the bank#10 –Here's a beautiful quote that sums it up (I know this document has taken youabout 1 week to read Ms [redacted] because as we both know [redacted] employees havean education level that reflects the same audience they service ;) “Tostand in the way of the purpose of the programs is appalling, and that’s reallywhat they’re doing,” says [redacted], a Philadelphia attorney who represents federalbenefits recipients.11 –Oh waitI’m not done, check out the PDF I enclosed from July of this year from [redacted], Chairman of the US Senate Special Committee on aging and [redacted], Ranking Member of the US Senate Special Committee on Aging.  And don’t you worry you’re pretty littlesoul, I’ve forwarded this complaint them to too! If anyconsumer needs to know this specific Senate Committee’s direct # which isavailable to the public so you can complain to them directly, call ###-###-####for [redacted], minority staff or [redacted] of the majority staff at###-###-####.  If you need to reach thetwo gems at [redacted] I spoke to, there emails and phone numbers are listedhere:[redacted] C [redacted] - sc[redacted].com[redacted] A. [redacted] - sa[redacted].comVice PresidentCorporate Quality Process###-###-#######-###-####, faxFax # for Consumeradvocacy group (just as worthless as the aforementioned mns) – ###-###-#### Last but not least, Revdex.com willmost likely block out the information above, but if they looked carefully noneof this is personally identifiable information as these are corporate phonenumbers, not individual’s PERSONAL emails or PERSONAL phone numbers. Oh and if you don’trefund my money for the fraudulent charges, send me a new debit card in a 1week and allow me online access to my funds and stop jerking me around and ALSODESTROY MY IDENTIFICATION AND I WANT IT IN WRITING. I DON’T WANT INCOMPETENTMORONS HOLDING ONTO MY BIRTH CERTIFICATE AND SOCIAL SECURITY CARD! If you don’t comply I’m four times the risk. And I'm double the worst troubleyou've ever had. See Ya’ll Later!

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling ###-###-#### and they will be happy to work with them to resolve their issue. Please note that I have forwarded Ms. [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com: This has be
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12619090, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling ###-###-#### and they will be happy to work with them to resolve their issue. Please note that I have forwarded Ms. [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department