Diamond Parking Services

Last week, I was given address of x-ray office in Surrey central by my doctor. When I went there and park my car which mentioned for patient parking only. I went into the building but cannot fine the x-ray office. After asking others in the building, they told me that the x-ray office just moved to opposite the street. I went there and finished my x-ray but receive a $75 ticket back to my car. I immediately called Diamond Parking to explain the situation. They told me that they can waive it if I email them the doctor document. Unfortunately, they deny my appeal several times even I provided them the proof of the x-ray office and doctor office that I am their patient. It is not fair. They didn't accept any documents.

On September 22, 2017, ***. The parking lot adjacent to the medical building is owned by Diamond parking. I parked the car and went to pay my parking fee. When I inserted my credit card and agreed to pay 3 dollars fee, the machine started flashing and glitching, not letting me proceed to the next screen. So, I could not get to " print ticket" stage. I tried paying a couple of times with the same results. ***. Once I got to the doctor office, I reported the malfunctioning meter. However the receptionist advised that it is not their responsibility and provided me with the phone number for Diamond Parking. When I called the number, I was instructed to enter my card number and did not give me an option to talk to a representative and report a malfunctioning machine. When we returned to our car 30 minutes or so later, I had a $75 parking ticket issued. I emailed the company to explain the situation, but they did not care. I offered to pay 3 dollars since a malfunctioning machine was not my fault, and they need to provide services to justify the fee. My complaint was ignored. I asked to escalate my file. A representative of the Appeals Department advised me that I should have moved my car off-site if the machine was not functioning. I received a second letter with an increased fine of $105. I contacted the office and restated my rationale for refusing to pay a fine.
- The machine was not operational. Multiple attempts were made to pay and follow the instructions. The machine was not providing payment options after the MasterCard was inserted into the card slot. I recorded the video, and it is available upon request .o
- The phone number provided by the doctor office did not give me an option to talk to a representative from the company to explain the issue and maybe provide the rep with the card number once I can ensure myself that I am dealing with a legitimate business.

I was advised to stop communicating regarding this notice.

I received a letter advising that my outstanding fee will be forwarded to a collection agency.

I checked my online banking records and noticed that there was a charge of 3 dollars charged by Diamond Parking on September 22.

To summarize, Diamond parking have issued a ticket, after I paid a fee for parking. When I reported the issue, no one bothered to check the issue to make sure I was not charged for parking. Instead, they decided to escalate it to the collection agency. I reached out to the representative to express my disappointment with the service provided by their company and received an email advising that they canceled the notice. No apology, acknowledgment of a mistake, nothing.
Dealing with Client complaints as part of my professional career, I would say that this is one of the worst experiences I have had in dealing with and resolving a complaint. Terrible customer service, unfair and dishonest dealing with clients.

I got a ticket at 1:54pm on Oct 27, 2017 after parked ***, *** for 8 minutes.

I sent an appeal email in two days, because I did a purchase with *** Restaurant that their receipt didn't have the name of the business. Diamond Parking Ltd refused to cancel my parking ticket because the receipt doesn't have the time stamp and business name. I have bought bakes from them for almost 30 years, they never provide receipt that has their business name, it isn't fair to judge me on this. Regarding the timestamp, once can read at the bottom of the receipt, it says 2-02 means 2:02pm and the number 2252 is the receipt number. A phone call to their shop at (604) 270-2889 to proof my understanding on how to read their receipt and also confirmation that their business name was never produced on their receipts.

Is it my fault that the receipt doesn't carry the business name? Is it my fault that their receipt doesn't have the word time or timestamp to tell the 2-02 means the time of the purchase. It isn't fair to me to get fine because of their business practice or the business doens't provide receipts with their business name and/or address.

Please find the response from DPS below:
"Unfortunately we cannot accept your receipt as it does not have a timestamp, the name of the business or the address.

Been using Diamond patrolled parking quite a bit, before getting my first and only ticket. Got ticketed 75$ after I payed for a 6 hr pass (that was displayed on my cars windshield), that expired 15 minutes before I showed up. Contacted their office to explain that I am a regular visitor on their parking lots and it never happens, as well as the critical situation that hold me up. I submitted a dozen parking receipts from before and after the ticket, I have asked for a cancellation as there is no way I am able to pay 75$ as a studying young adult, with rent, car and other live expenses, but it seems like it didn't help. The agent told me I don't have to pay, but still sent out a "Collection Warning Letter". Now I am really confused and disappointed at the services provided by Diamond.