Diamond Dynasty Hair

Shipping is horrible they it will stay in the awaiting shipment status for days I would not recommend getting the hair I have never order hair where shipping stays in that status for so long. still have not changed out of that status.

this complaint should be closed, the customer has already refused the pacakge and opened a dispute with his/her bankThe customer also ordered a custom item which states online the following information: This lace frontal will come pre-plucked, and ready to installPre-plucking will take business days to complete; before the order ships, which will then follow the 5-business day timeframe.the customer failed to follow and read this information before ordering, and the customer failed to realize business days are M-F only, no weekends

I am rejecting this response because: I have never installed the unit since the day I received it I have never put the unit in my head it is still in the package that I received it in I emailed the day I received the package, not once did I say I wore the intall it was not what I order so why would I wear it? You can see in the videos and pictures the lace of the unit is not manipulated what so ever

Usps told me to contact diamond dynasty primarily because when a package is not received by the consumer they send it back to the merchantThey also told me to contact diamond dynasty because diamond dynasty informed me that they had also filed a claim on the missing hair but according to USPS no claim was filed under diamond dynasty.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itI have contacted them as soon as I took out the hair because I figured I can make this hair act right with the proper care I listed beforeThis company has the worst customer service ever they do not care about customer satisfaction in any way I wasted two hundred dollars on hair that lasted two to three weeks I sent pictures of the hair and I do not want an exchange for the hair I no longer trust this hair companyI expect a full refund since I wasted hundreds of dollars and had to throw it out because it's mattedI attached before and after pictures of the hair

Initial Business Response / [redacted] (1000, 6, 2016/05/17) */ the only way the customer is able to order is by adding items to his/her cartThere is no possible way for the customer to have ordered unless he or she added the items to his or her cart on their ownThe customer ordered two items from the sale section on our website; which also stated no order changes can be made on sale items once payment is submittedThe customer order was shipped and deliveredAll items are in the customers possession and no items have been returned to us Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I informed the business immediately that items was added to my cart without my knowledgeWhy would I confirm a total that I didn't agree with, (because I wasn't shown $until after the purchase completed, my screen said $60)Would I go to the extreme of filing a complaint (which is something Ive never had to doYour system is flawed and I was charged for items instead of oneYour company wont grow with these type of wrong doingsComplaints are hidden with this company because they immediately erase and block you on social media so they appear squeaky cleanThe closure isn't even of good quality(shedding like crazy) so I definitely don't want I informed of the issue minutes after it happened and the selling stated to return a product that wasn't even shipped to me for an exchangeI wanted my order total corrected and my money backTHIS IS NO WAY TO CONDUCT BUSINESS Final Business Response / [redacted] (4000, 11, 2016/05/27) */ when ordering online ALL policies must be followed by ALL customersThis is the reason policies are set in placeIt stated in BOLD red letters that no orders are able to be changed once the order is placedALL orders must comply with the policy therefore this claim is invalid and false Final Consumer Response / [redacted] (4200, 13, 2016/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) These people are liars and thievesDon't not order from them

Initial Business Response / [redacted] (1000, 6, 2016/05/06) */ The customers hair was over processedOn our website we inform all customers we cannot be held responsible when we send a product to them and the product is taken out of its original stateThe chemicals the customer put in the hair altered the hair drasticallyThere was no issue with the hair prior to the customer experimenting with the hairWe cannot be held responsible for the customers mistake when coloring or altering our product after delivery Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The hair was not over processed whatsoeverI sent video of products used via email to the company of the products used and after they promote me a new orderI do have emails that contain all communication between myself and the company for proof if necessaryThey asked if the hair was over processed as it was not and colored by a professional and products recommended were used Final Business Response / [redacted] (1000, 17, 2016/08/16) */ From: [redacted] (mailto: [redacted] @gmail.com) Sent: Tuesday, August 16, 11:AM To: [redacted] Subject: Re: Revdex.com Complaint: [redacted] Hello, yes we will replace bundles for the client Final Consumer Response / [redacted] (2000, 19, 2016/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Great! How and when should I expect to receive my bundles?

Customer issue was already resolved and shipped the same day she made this complaint

Initial Business Response /* (1000, 8, 2016/09/08) */
On our online website, it states exchanges are welcome only if the items are in the original conditionWe do not take back any items if they are altered after receivingWe did infact ask the customer to measure the hair; which DOES NOT require
the hair to be removed from its original bundle formWe never asked the customer to remove the hair from the original conditionThe customer has failed to follow company policy with this order; and we have still agreed to refund her the difference in the product she received and the product she ordered

I am rejecting this response because:
This buisness does not want to solve the issue they created I have all the proof that shows the product was not alteredI have sent multiple videos and pictures and I emailed them upon picking
the package up from the post office( you can check the times) I am being ignored now because they do not want to helpThis is a very unprofessional way to run a buisnessWhat was advertised was not what was sentWhy would I pay over dollars to go through this troubleFirst I was told that I needed to send videos to comfiem if the unit was manipulated then after sending all the videos they asked for the did not say anything about the videos sent but they just replied that they check the cameras in the faculty and that how they can to the decisionI find this hard to believe I am being given the run around since they say I picked up the package

the customer disputed the order with her card company, which caused our company to loose $320, please view attachments for proof this order was disputed, and funds were taken from us alreadyWe cannot ship out a order to a another order or refund customer who made a dispute

if there was a issue with a product that was sent to the customer, the customer should not have installed the item, instead the item should have been returned to us so we can assist the customer properly

if the customer has a complaint, we are more then willing to assist the customer with new hair, we have asked the customer numerous times to send back the items and have provided her with our return address multiple timesWe cannot proceed until the customer proceed with sending back the items she
"claims are defective"

the customer altered the product after receiving.

I am rejecting this response because: I have never installed the unit since the day I received it. 
I have never put the unit in my head it is still in the package that I received it in I emailed the day I received the package, not once did I say I wore the intall it was not what I order so why would I wear it? You can see in the videos and pictures the lace of the unit is not manipulated what so ever.

Initial Business Response /* (1000, 9, 2015/11/05) */
The customer failed to provide bank statements, a order number, or even a receipt. When looking up the customers full Name, two charges show with both of them saying "Failed". This means the customer was never charged. If the customer was...

charged she would be able to provide a bank statement, a receipt, or even a order number.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have emails of me sending them the bank notifications of the money being taking out if the account as well as the order number, when they tried to reimburse me $20.00. I also told them that beforehand, their website did not give me any order number it just took my money. They told me they couldn't even find my name in their system. Reading their above statement they said my name showed and it said order failed...why didn't they tell me that instead of telling me I wasn't in the system. And if it failed, why was the money still taken. That's stealing, not once but twice.

Usps told me to contact diamond dynasty primarily because when a package is not received by the consumer they send it back to the merchant. They also told me to contact diamond dynasty because diamond dynasty informed me that they had also filed a claim on the missing hair but according to USPS no...

claim was filed under diamond dynasty.Thank you.

Initial Business Response /* (1000, 5, 2016/04/21) */
The customer has opened a false case. The order was cancelled and refunded to the customer. The customer failed to read any of our shipping policies we have online, and also failed to give accurate truthful information. We have proof of the...

tracking number (which we had to stop shipment on due to the manner of the customer, and her relatives who she had to contact us threatening us with threats) the customer was refunded $316 as soon as we stopped her shipment by usps.

Initial Business Response /* (1000, 6, 2016/05/17) */
the only way the customer is able to order is by adding items to his/her cart. There is no possible way for the customer to have ordered unless he or she added the items to his or her cart on their own. The customer ordered two items from the...

sale section on our website; which also stated no order changes can be made on sale items once payment is submitted. The customer order was shipped and delivered. All items are in the customers possession and no items have been returned to us.
Initial Consumer Rebuttal /* (3000, 9, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I informed the business immediately that 2 items was added to my cart without my knowledge. Why would I confirm a total that I didn't agree with, (because I wasn't shown $110 until after the purchase completed, my screen said $60). Would I go to the extreme of filing a complaint (which is something Ive never had to do. Your system is flawed and I was charged for 2 items instead of one. Your company wont grow with these type of wrong doings. Complaints are hidden with this company because they immediately erase and block you on social media so they appear squeaky clean. The closure isn't even of good quality(shedding like crazy) so I definitely don't want 2. I informed of the issue 2 minutes after it happened and the selling stated to return a product that wasn't even shipped to me for an exchange. I wanted my order total corrected and my money back. THIS IS NO WAY TO CONDUCT BUSINESS
Final Business Response /* (4000, 11, 2016/05/27) */
when ordering online ALL policies must be followed by ALL customers. This is the reason policies are set in place. It stated in BOLD red letters that no orders are able to be changed once the order is placed. ALL orders must comply with the policy therefore this claim is invalid and false.
Final Consumer Response /* (4200, 13, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These people are liars and thieves.. Don't not order from them

Initial Business Response /* (1000, 6, 2016/05/06) */
The customers hair was over processed. On our website we inform all customers we cannot be held responsible when we send a product to them and the product is taken out of its original state. The chemicals the customer put in the hair altered the...

hair drastically. There was no issue with the hair prior to the customer experimenting with the hair. We cannot be held responsible for the customers mistake when coloring or altering our product after delivery.
Initial Consumer Rebuttal /* (3000, 8, 2016/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The hair was not over processed whatsoever. I sent video of products used via email to the company of the products used and after they promote me a new order. I do have emails that contain all communication between myself and the company for proof if necessary. They asked if the hair was over processed as it was not and colored by a professional and products recommended were used.
Final Business Response /* (1000, 17, 2016/08/16) */
From: [redacted] (mailto:[redacted]@gmail.com)
Sent: Tuesday, August 16, 2016 11:22 AM
To: [redacted]
Subject: Re: Revdex.com Complaint: [redacted]
Hello,
yes we will replace 2 bundles for the client.
Final Consumer Response /* (2000, 19, 2016/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Great! How and when should I expect to receive my bundles?