Deluxe Corporation

Thank you for contacting Deluxe Corporation.  Feedback has been shared with the individuals involved in this matter and proper procedures reviewed.  We understand that a work around has been presented and the case is still with the QA team to resolve the core issue.   Again, I apologize for the inconvenience this matter has caused.  We are working to resolve the core issue.   Sincerely, Cindy [redacted], Customer Satisfaction Manager.

I am rejecting this response because:
Could I get a response from Aplus.net in writing please? This company has so many problems that their phone people don't get it when concerning my account. I need something in writing so I can read the resolution. Thanks Scott [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.After submitting the complaint, I e-mailed the salesperson through whom I was trying to get resolution and indicated having submitted the complaint. I received an e-mail and phone call within a daystating that a refund had been issued. As of this morning I see the refund has indeed posted to my credit card. My complaint remains - it should not have taken such lengths to accomplish thisresolution - but my desired resolution has been granted, and I am satisfied with that.

Thank you for contacting Deluxe Corporation.   I apologize that this matter was not resolved more quickly.   We have researched the matter and found that both refund checks were sent to the address that matched the payment for the order. As a courtesy a check request for...

$32.63 has been issued to the address you indicated on the complaint. The check should arrive within 10-14 business days.  Thank you for allowing us the opportunity to respond to your concerns.   Sincerely, Cindy Huntington

Initial Business Response /* (1000, 5, 2015/05/21) */
I have spoken with the customer and informed him due to the age of the past history I am unable to verify if EZShield was applied. Due to the customers inconvenience I have offered the customer a full credit for his latest order. I also...

explained that the EZShield is an assumptive offer and is called out on the order recap, at that time the customer is able to request for it to be removed. I also informed the customer that at the beginning of the call their is a recording explaining detail about the Check Fraud Protection product and also states that it will be added to the order and per customers request it can be removed. Our customer stated that he agreed with the resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/02/22) */
Thank you for contacting Deluxe Corporation. We apologize for any confusion regarding the tax form. This 1099 form is due to a payment from Destination Rewards. This was a prize from Verizon's Summer of Your Dreams Sweepstakes. I believe a...

representative from that division has reached out to you. Thank you for your inquiry.

Initial Business Response /* (1000, 8, 2015/06/05) */
We have attempted the reach [redacted] via phone and email without a response. Deluxe is more than happy to refund the customer for the charges or replace the order. In order to complete any research we will need the bank routing and account...

number used when placing the order. Deluxe stores everything by account detail so without the customer response we are unable to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.[redacted]

Initial Business Response /* (1000, 5, 2015/11/11) */
Thank you for contacting Deluxe Corporation regarding this matter. We apologize for the inconvenience this has caused. In review of our records we do note that in 2014 a stop to email advertising was placed, however, we did not flag the system...

to stop mail advertisements. This was an error on our part and I apologize. The file is now updated to stop mailing advertisements. At times we do have mailers ready with our vendors so you may continue to see a mailing up to 4-6 weeks from now. Thank you for allowing us the opportunity to respond to your concerns.
Sincerely,
Cindy [redacted]
Customer Satisfaction Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business is recognizing its mistake and is promising to stop the mail advertising as I requested!

Thank you for contacting Deluxe Corporation regarding your concern.   Deluxe has reviewed the matter and conducted research.  It has been identified that Deluxe fulfilled contractual obligations by delivering a finalized logo and completing the website build.  Based on the work...

completed, we are unable to provide a refund as requested.

Thank you for contacting Deluxe Corporation regarding your recent order.   A representative has been able to connect with you and resolve the situation.  A replacement order was offered with our 100% satisfaction guarantee.  As requested a   refund was issued...

instead on April 25, 2016.   Thank you for allowing us the opportunity to respond to your concerns.

Final Consumer Response /* (2000, 5, 2015/05/08) */
Please close. They called and are trying to make things right

Initial Business Response /* (1000, 5, 2015/10/12) */
We have attempted to recreate the image that the FI may have shown the customer. We were unable to locate an image where it includes the Checks and Cover. I called out to the Customer and due to the inconvenience we have placed an order for the...

Leather cover free of charge.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The representative from Deluxe told me that their website should say in smaller print that the charge for the cover was additional however I informed them that should make the bank aware of the separate charge so that there won't be any confusion or surprises in the future with other customers. She agreed and promised to notify them. I will see.

Thank you for contacting Deluxe Corporation.   I apologize for the confusion regarding this open invoice.  The information has been forwarded to our Accounting and Collections Department to contact you and explain the transactions related to this balance.   The phone number...

to this area is ###-###-####  8:00-4;30 Central.

Thank you for contacting Deluxe Corporation regarding this matter.  I apologize for the inconvenience and the manner this situation has been handled.  A manager at Aplus.net has been contacted and has confirmed that the account is now closed.

Thank you for contacting Deluxe Corporation.    We apologize for the inconvenience the mailings you are receiving may be causing.   We have researched our database with the information supplied and can not locate a customer file matching the information.   On May...

31, 2017 a representative reached out to you via telephone to gather more information or a sample of the mailings.   However, the person who answered stated they did not know what we were referring to and disconnected the call.   If you are able to provide any additional information we can continue to research this and stop the mailings.   Again, I apologize for the inconvenience.  Please feel free to call [redacted] and request customer service.

Thank you for taking the time to contact Deluxe Corporation regarding your recent order experience.  I sincerely apologize for the inconvenience this matter has caused you.   I understand one of our representatives have been in contact with you and placed yet another replacement...

order.   Deluxe takes customer satisfaction very seriously and feedback and proper procedures have been reviewed.  The tax exempt filing status is being researched as well.  We truly value your business and are committed to quickly regaining your confidence and satisfaction with Deluxe.

Thank you for contacting Deluxe Corporation.   I would like to apologize for the negative experience you are receiving and the inconvenience this is causing.   This matter has been escalated to our hosting team. Scott reached out on July 25, 2017 and left contact...

information.  The ticket # is [redacted] escalated to the webmail team.  More recently, Pierre was able to connect with you on July 31, 2017 and gathered additional details to allow further investigation.  The team will be contacting you by the end of this week with an update status as well as continuing to follow up the following week.    Thank you for allowing us the opportunity to respond to your concerns.  Sincerely,  Cindy [redacted], Customer Satisfaction Manager

Initial Business Response /* (1000, 5, 2015/10/27) */
We have submitted a credit request for the shipping/processing. Feedback has been provided to the Deluxe Marketing Department.

Initial Business Response /* (1000, 5, 2016/03/01) */
Thank you for contacting Deluxe Corporation. I would like to apologize for any inconvenience regarding your check order. A credit in full was issued to your credit card on February 23, 2016 for $37.98.
Initial Consumer Rebuttal /* (2000,...

7, 2016/03/08) */