Deluxe Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Thank you for contacting Deluxe Corporation regarding your experience. We sincerely apologize for any inconvenience this may have caused. Feedback regarding the level of service received has been provided. We have reviewed and responded to the concerns and
conducted research to identify root cause of the inconvenience. Deluxe has resolved all the concerns and offered a courtesy credit. A direct contact has been provided as wellThank you for allowing us the opportunity to resolve the matters

Initial Business Response /* (1000, 5, 2015/10/20) */
We have been in direct contact with the customer and after discussions, a mutual resolution has been reached
Initial Consumer Rebuttal /* (2000, 6, 2015/10/20) */

Thank you for contacting Deluxe Corporation. We apologize for any inconvenience this matter has caused. Feedback has been shared with the leaders of the appropriate area. A refund of $was issued on September 30,

Thank you for contacting Deluxe Corporation. I apologize for the inconvenience the delayed refund has caused you. The refund is being processed today and you should be able to review this on your account today or tomorrow. Feedback has been provided to the
appropriate individuals. Thank you for allowing us the opportunity to respond to your concerns

Thank you for contacting Deluxe Corporation. I apologize for the inconvenience this duplicate order has caused you. Our records show two order numbers *** billed and paid on 12-2-16, On 12-7-the credit card dispute was processed and the payment was reversed,
meaning the credit card company took back the funds. This left an open balance due. Later order *** which was also billed on 12-2-and paid at that time, was credited in full on 3-2-and then refunded back to the customer for 210.11. Therefore, we were not paid for either order. However, upon review we note a payment received via check on 3-22-closing ***. There is no outstanding amount for either order. Again, I apologize for the errors and confusion around this order. Thank you for allowing us to respond to this matter

Initial Business Response /* (1000, 5, 2015/11/25) */
Thank your for contacting Deluxe Corporation regarding your holiday card orderI would like to apologize for the delay on this order and the service providedWe take customer satisfaction very seriously and we did not convey that to you in
this circumstanceFeedback has been provided to the agents appropriatelyWe recognize that we must earn your business with each order and hope you provide us that opportunity again in the futureA discount offer on a future order has been sent to your emailThank you for providing us the opportunity to respond to your concerns
Sincerely,
Cindy ***
Customer Satisfaction Manager

Thank you for your patience regarding this matter. We have located the prospect file associated. The customer file of *** *** *** *** *** has been flagged to do not mail. I apologize for the inconvenience this may have caused

Thank you for contacting Deluxe Corporation. I am sorry to hear we were unable to meet your Logo Design needs. A refund to your credit card used for the purchase will be issued today July 5, 2017. I apologize for any inconvenience this matter has caused

Initial Business Response /* (1000, 5, 2015/11/17) */
Contacted Mr*** to gather his banking information to review order historyNo banking information providedMr*** stated that he has already received a refund and does not need us to research any furtherHe is satisfied and no further
action is needed
Initial Consumer Rebuttal /* (2000, 7, 2015/11/24) */

Initial Business Response /* (1000, 5, 2015/06/18) */
Deluxe has been in communication with the customer who confirmed that the issue has been resolvedWe have also provided the customer with a courtesy credit

Thank you for contacting Deluxe Corporation. Deluxe has reviewed the customer concerns reported and conducted research to identify root cause of the issueDeluxe has resolved all the customer's concerns. We apologize for any inconvenience

I am rejecting this response because:
Please see screenshot attachments of the email I received from your customer service confirming cancellation of my account and refund that I requested and was grantedThe account should have been cancelled immediately after refund was issued because I requested that my account was cancelledNOT MY FAULT THAT YOU GUYS FAILED TO CANCEL MY ACCOUNTThe account should not be open whatsoever, nor do I owe you guys any money whatsoeverPlease correct this error, and quit contacting me about this debt

The Deluxe Website team has responded to Mr*** directly with the requested information. On March 31, a link to the completed website was provided

I am rejecting this response because:
After months of reporting this problem at least you finally recognize that there is oneIt is unacceptable that I have had to wait for months just to be acknowledged!!! That being said, I still have the problem and it still hasn't been fixed I really do need to have this technical issue fixed so I can function This is the very worst time for this to be happening as I have a major event in a week wherein I need to be able to communicate to the organization If you had fixed this issue when I first reported it instead of playing mind games back and forth with emails, I would not still have this interfering with my ability to function during a very stressful time Your technical support team needs to be retrained and I don't see anything about that in your response This leads me to believe that in the future, I will still be negated when I report a problem They were utterly rude to me and acted like I was lying, when in fact they were not doing their job.Thank you

Thank you for contacting Deluxe Corporation. I apologize for the inconvenience this matter may have caused. A credit has been issued for $on April 1, 2016. Please contact your bank regarding the credit if you have any additional questionsThank you for allowing
us the opportunity to respond to your concerns

I am rejecting this response because:Ask Deluxe to see the website and page.  It does not exist. Produce it. Let's see it.

I am rejecting this response because:
The problem has been going on for months.  First it was rejected as even existing, intimating that I was imagining it.  Finally after months of filing report after report, it was finally acknowledged.  Now it's still not being repaired.   In all the years that I've been with this company, there was a time many years ago when the escalation team could not fix a problem with the form on my website.  As usual, they kept denying that there was a problem and intimating even back then, that it was my imagination.  Finally, a brilliant escalations supervisor, David [redacted], found and resolved the issue.  I suggest that even though David [redacted] is no longer working in the technical dept, that he be recalled from his current position on a special mission to find and repair this on going issue.  It has continued for so long and been so impossible for the current technical team to fix that the only solution left is to entice David [redacted] to help with this. It appears that he and only he can resolve this.  He's a technical genius and he will be able to resolve this.

Thank you for your response.  I apologize we have not been able to connect by telephone.  There are specific details around this matter that would assist in resolution.   Our records show that the original payment for the echeck order was returned to Deluxe after the refund check was sent and cashed. Therefore the returned payment opened the balance due.  Please contact me at ###-###-#### with any questions or for additional details.

Thank you for contacting us regarding your experience with Deluxe.  We take customer satisfaction very seriously and apologize that we did not meet your needs.   I sincerely apologize for the inconvenience.  I understand that one of our representatives has reached out to...

you.   A refund or $89.00 was processed on April 27, 2016 and a confirmation was sent.   Feedback regarding this matter has been shared with the proper area to improve our customer experiences.  Thank you for allowing us the opportunity to respond to the concern.