DEFENDERS d/b/a Protect Your Home

March 21 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re:  [redacted] Complaint # [redacted] Account # [redacted]   Dear Ms. Richardson,   This letter is in response to the Complaint #[redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   Summation of Complaint: Owner of complaint requests account be invoiced. Acknowledgement of Resolution: In regards to Complaint #[redacted], we have carefully reviewed the matter and bring forth the following recommendations. Our office has spoken with the Escalation Rep managing this account. Her notes appear below in re of the matter. We would advised her that we contacted the account holder on February 3rd,  12th and 24th on phone # 2012640012 and message was left to contract us back to scheduled service accordingly.  We also reflect that our Security advisor has contract her on march 3rd where the account claims she did not know there was an appointment today and will not be home until 8:00 PM. Installer notes indicate she wanted a call to schedule. Instructed customer to phone customer care to set up appointment at her earliest convenience and up to this point the account holder has not contract us to schedule.   We apologize for any inconvenience this matter has caused.   Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider         Tell us why here...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We still have no received the full refund of monies owed.  We have contacted the company directly time and time and time again to resolve this issue.  After many attempts to resolve with them directly with no success, I turned to the Revdex.com for assistance.  It appears that the company is attempting to skate around the issue and not accept responsibility and accountability for their actions by asking us to contact them directly versus proceeding with the Revdex.com complaint.  I do not wish to contact a customer service representative directly; however, I would be willing to discuss the matter with a member of upper level senior management. Regards,[redacted]

January 17, 2018 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, the consumer would like the services terminated.   My records show the termination fee was paid and the account has been canceled. The consumer had a valid contract on file with us. A service appointment was offered for the system issues but it was declined. Without an attempt to repair any system issues, we do have to enforce the terms of the contract.   If the consumer would like to further discuss this, I can be reached directly at 317-860-6797. I apologize for the inconvenience but appreciate the chance to address the concerns.   Sincerely,   Emily B[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I filed a complaint against Protect Your Home on 7/20/2105 with Revdex.com. Protect Your Home indicated that I would receive a refund of 105.19 and the equipment cost of 796.88 once a service tech picked-up the equipment. The service tech picked-up the equipment several weeks ago and I have not been refunded the 796.88. My wife has called twice to request the refund be sent and the customer service agents don't provide the same answers and indicate the service tech had not entered that the equipment has been picked up in their system. We ask for the numbers of the service tech and his boss and are told we can't contact them. This issue is not our fault and we simply want our money back now that Protect Your Home has collected their faulty equipment. Below is the message Protect Your Home stated to Revdex.com. So far the full refund has not been made. Complaint ID #[redacted] MESSAGE FROM BUSINESS: July 27, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240 Re: [redacted] [redacted] Complaint # [redacted] Account # U381366312 Dear Ms. [redacted] This letter is in response to the complaint # [redacted] filed by [redacted] [redacted]. By way of background.Defenders DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. After reviewing the account the customer has had few service appointment due to system issues. The account holder has had service call 2 service appointments in May to address the issues with the system falseing. Ms. [redacted] did have another service appointment on July 1 to address issues with the system and swap out some sensors to address the issues. We are going to go ahead and honor his request to be released from the contract. I have imputed the refund for $105.19 which he initially paid on May 4, 2015. Mr. [redacted] was left a message to call back to schedule the removal of the system and then we will issue an refund for the equipment he paid back to the original form of payment We apologize for any inconvenience or frustration that the customer may have experienced and we appreciate the opportunity to address his concerns. Ana [redacted] Customer Loyalty Representative DEFENDERS, Inc. Dba Protect Your Home ADT Authorized Premier Provider E: [redacted]  Regards,
Derek [redacted]

May 13, 2015Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240  Re:  [redacted]Complaint No. [redacted]Acct. No. [redacted] Dear Ms....

[redacted],This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defender Security CompanyDBA Protect Your Home is an Indiana Corporation. We have been an ADT authorizeddealer since 1998 that sells and installs ADT monitored security systems. Oncethe security system is installed, the contract is then purchased, billed,serviced and maintained by ADT. After reviewing the account we show she called to inquireabout service on March 25th due to recent flyer she received which offered 15hardwired d/w sensors or 7 wireless d/w sensors in the base package. AND a $100visa for signing up with Protect Your Home. The sales agent did offer an additional key fob due to their beinganother adult being at the residence. However agent failed to enter the 2ndkey fob and we have sent coaching to assure this does not happen again. In the meantime, account holder did contact our customerservice department on April 7th in regards to the additional chargesand advising that he was offered 2nd key fob at the time of initialcall. Our account services did add an additional key fob as well as additionalsenor at no charge. Customer requested downgrade and remove the additionalequipment to be refund the additional charges for April 13th. Account holder did call back on May 4th toinquire on his refund and was advised he would not receive the full refund dueto some equipment was still at the residence. In effort to resolve thecomplaint we have agreed to refund the $157.40 back to his credit card. Weapologize for any inconvenience or frustration that the customer may haveexperienced and we appreciate the opportunity to address his concerns. Sincerely, Ana [redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria[redacted]@protectyourhome.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good Morning. I received phone call from ADT on Monday on 6/19/17 at 11:14. They decided to give me my refunds for $1271.80. They said that the refund was approved and I need to wait another 30 days. On Wednesday I tried to contact and ask if they can email  me the new decision about the refund they never called me back. How can I be sure they will return the money after so many times they have cheated me 2 times.  
Regards,
[redacted]

November 27, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, the consumer would like a release from contract with a system pull and full refund.   After reviewing the account, the consumer’s concerns have been addressed by my colleague. It has been explained that at this time we cannot approve a release from contract without the contract balance payment first. The consumer has a service appointment scheduled for 12/1/17 to address the system issues.   If the consumer would like to discuss this further, I can be reached directly at 317-860-6797. My sincerest apologies for the inconvenience and appreciate the opportunity to address the concern.   Sincerely,   Emily B[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

May 1, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240  Re:  [redacted]Complaint No. [redacted]Acct. No. N/A Dear Ms....

[redacted], This letter is in response to the complaint #[redacted] by [redacted]. By way of background, Defender Security Company DBAProtect Your Home is an Indiana corporation that specializes in sellingresidential alarm systems. We have been an ADT authorized dealer since 1998that sells and installs ADT monitored security systems. Once the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT.  After reviewing the account we show customer called in onApril 10, 2015 regarding an ad he received from Protect Your Home.The offer included 15 hardwired sensors or 7 wireless sensors in the basic package.Additionally he would receive a $100 visa second key fob for establishingservice. Our flyer does disclose we require a satisfactory credit history andthe Mr. [redacted] provided information to verify his eligibility of credit for theoffer.  In effort to resolve the complaint, a request to removethe credit inquiry has been made on May 1, 2015 to Equifax.  Once submitted Equifax processes therequest.  We apologize for anyinconvenience or frustration that the customer may have experienced and weappreciate the opportunity to address his concerns.  Ana D[redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d[redacted]@protectyourhome.com  Tell us why here...

April 3, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]                   Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] states that I did not address the poor customer experience. She states it was part of her initial complaint. The poor customer experience was reviewed. Unfortunately, I am unable to disclose what happens to our agents after coaching has been sent. I apologize that she had a poor experience, but I am unable to disclose any details other than it was addressed.   Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

October 27,
2015Revdex.com of
Central Indiana151 N.
Delaware St. #2020Indianapolis,
IN 46204-2599Defenders
INC. DBA Protect Your HomeDBA
Protect Your Home3750
Priority Way South DriveIndianapolis,
IN 46240Re: [redacted]Complaint # [redacted]Account # [redacted]Dear
Ms. [redacted],This
letter is...

in response to the Complaint #[redacted]. By way of background,
Defenders INC.  DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems.
We have been an ADT authorized dealer since 1998 that sells and installs ADT
monitored security systems. Once the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint states that product fulfillment has been delayed.Acknowledgement of Resolution:In regards
to Complaint #[redacted], we have
carefully reviewed the matter and bring forth the following recommendations. Per
our notes, the matter relative to client not receiving cameras has been
addressed. We ask that client allows 7-10 additional business days (from date
of this response) for this request to be honored. If this matter is not settled
within the allotted time frame, we ask that client immediately brings this to
our attention.  It is our highest
priority to provide 100% customer satisfaction. We will continue to monitor
this matter until it is effectively resolved.We
apologize for any inconvenience the delay in camera installation has caused. Regards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier Provider

Defenders
INC. DBA Protect Your HomeDBA
Protect Your Home3750
Priority Way South DriveIndianapolis,
IN 46240Re: [redacted]Complaint # [redacted]Account # [redacted]Dear
[redacted]This
letter is in response to the Complaint #[redacted]. By way of background,
Defenders INC.  DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems.
We have been an ADT authorized dealer since 1998 that sells and installs ADT
monitored security systems. Once the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint alleges grounds for release of contract, client states that she was
misinformed on service/product compatibility.Acknowledgement of Resolution:In regards
to Complaint #[redacted], we have
carefully reviewed the matter and bring forth the following recommendations.
Owner of complaint under “express consent,” voluntarily provided contract
signature. Her voluntary actions bind her to a “financial” duty relative to the
length of contract. Owner of complaint was provided access to the terms and conditions
of the 36 month contract.  Failing to
comply within contract’s three day opt-out period, contract holds as irrevocable
(w/limited relief) and enforceable. Our notes reflect that customer was installed
a security system on 10/02/15. Continuation of notes show that customer waited
until 10/15/15 to attempt cancellation. Therefore, placing her out of the “3
day rights of rescission” time frame. Client was clearly communicated this
information and her signature on the contract serves to signify “reasonable
person” comprehension thereof. After reviewing the initial sales call, we have
confirmed that client was made fully aware of her decision and any/all relative
consequences. I have provided notes below to serve as an account of the dispute
process. (**Let it
stand that these notes act to “only” summate communication via client and our
office, names of those involved have been removed)10/26 –The
customer alleges that she got the GSM temporarily until her home phone was
installed. She alleges that she also advised the telephone provider she
intended to get. She confirmed it would be compatible, but now the ADT
technician has advised it is not. The customer is upset she was lead on and
wants out of the contract within 30 days the dealer told her she had. I
explained there is only a 3 day cancellation that she is outside of. I reviewed
the initial sales call. Ms. Ward stated that she was planning on getting a land
line phone through UMA and that it was through the internet. The sales
representative stated that we can test it however they might not be able to use
it; if they could not use the landline service then we would hook up through
cellular uplink service that goes off cell phone towers. Called and left VM.10/26-
Client calls in and above mentioned notes are communicated to her.10/27-Schedules
a service appointment (apt scheduled for 10/28)10/28-
Tech called in and said the customer still wanted to cancel, transferred to
Escalations Dept.10/28-spoke
to tech who is at client’s home. Downgrade cannot be done because not
compatible with UMA. Explained to tech that during sales call, client was
advised that once she was installed with UMA that we would try and connect to
it but if it were not compatible then she would have to remain with cellular service.
Client proceeded with install before having home phone installed and signed
contract agreeing to cell service. Advised tech that this is not grounds for
cancellation. Offered to add (2) 4200 Visa cards however, client is responsible
for contract terms and conditions. Added (2) visas to account, allow 7-15
business days.10/30-called
in about needing to downgrade-schedule tech (11/3-redo paperwork, removing
protection plan-$27.99)11/4-
Client called in about MMR (monthly monitoring rate) not being reflected on
recent payment withdrawn from her account on 11/3. Contacted ADT billing who
advised they do not have updated contract on file yet.11/4-
Client called in to inquire about refund because paperwork and refund. Advised
customer that the paper work hasn’t been processed just yet since that was just
done yesterday but called ADT billing who was willing to process customer
refund back to card due to overdraft.*Further
research reflects that (2) $100 Visa gift cards were shipped on 11/4/15. Again,
please allow up to 14 business days to receive.*Further
research reflects that a refund (via ADT-$53.50) was credited to client’s bank
account on 11/10/15. This may take up to 7-10 business days to properly
reflect.If
client’s decision is to cancel services, client immediately becomes responsible
for the balance of contract. To date, this amount is $1219.62. The amount has
been calculated based on the original contract. We have not received the new
signed agreement and cannot prematurely refer to it.  Regardless of the final outcome, we will not
remove the system from the client’s home. We ask that you refer to the contract
in which it states equipment becomes that of the account holder after lapse of
“3 day rights of rescission.” Any further billing discrepancies, should be
rerouted directly to ADT, as they manage the client’s billing. They may be
contacted @ 800 369 0996 (press option 1).Our
primary goal is to reach a reasonable resolution and terminate the business
relationship on amicable ground. We apologize in advance for any inconvenience
this matter has contributed.Regards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier Provider

March 23, 2018 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  To whom it may concern,   This letter is in response to complaint No. [redacted] filed by [redacted]. By way of background, DEFENDERS, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then typically purchased, billed, serviced and maintained by ADT.   In summary, Mr. [redacted] is requesting the account be changed into his mother’s name.   I had the opportunity to speak with Mr. [redacted] and his mother, Ms. [redacted], with regard to the name change request. We have proceed the request. An updated contract reflecting Ms. [redacted]’s name will be mailed to her for her signature, so this may be updated in our records also.   Due to the concerns, I have also entered a refund for 3 months’ worth of service charges. This will pay back as a direct refund in 30 days.   Should Mr. [redacted] have any further questions, I will be happy to help and can be reached via the telephone number or email address below.   Sincerely,   Anna A[redacted]   Customer Loyalty Specialist Protect Your Home ADT Authorized Premier Provider T: ###-###-#### E: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference,   details of the offer I reviewed appear below. The items was stolen from my home never left on my table why would I go to this length or even make charges if not true. If system can be trace run a trace and see where it is.Its not here I will never use adt or defender I will call all of my family friends and business im associated with to cancel their accounts ADT sent threives to my home. I will seek legal advice and will file further charges..
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]a (James)I have attempted to call the number provided in the email response. NO one answered so I left a detailed message and a call back number. No on has returned my call. I attempted to call again this morning, but there was no answer, again I have left a detailed message and a call back number. This was also the process when I initially requested my service to be discontinued. They were very slow in responding to my request.

October 24, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   Thank you for bringing this into our attention. After review, our records indicate that a refund were submitted to its original form of payment. In the amount of $324.42, on October 9, 2017. I will review your sales call and provide a coaching opportunity. I do apologize for any inconvenience that this has caused.   Sincerely,   DeUndre E[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  I have called Deundre E[redacted], the company's Customer Loyalty Representative and left a message to that effect.
Regards,
[redacted]

July 24, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted] This letter is in response to the complaint # [redacted] regarding [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Mr. [redacted] would like to have the services cancelled and the equipment removed from her home since we were unable to get her system running correctly. She said she is willing to return the incentives she received in order to terminate the services. Since there is no contract, she believes there should be no penalty.   I confirmed that there was no contract on file, so I allowed the termination of her services without any penalties. There was nothing on file I could hold to. I contacted Ms. [redacted] and scheduled the system removal for July 25, 2017. I apologize for any inconveniences this may have caused.     Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

February 4, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint no. [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] states she was charged $105 for the installation fee although she was told it would be $100. She also states she was not made aware of the process and handling cost for the Visa gift card. Lastly, she states no one told her about a permit and that she was not provided the option to obtain it herself.   Ms. [redacted] contacted Protect Your on January 3, 2017 in regards to an ADT monitored alarm system. She paid $105.19 for the installation fee which is $99 plus her local sales tax. She was advised that the amount being charged to her that day was $105.19. Also, she was informed that her state, county or local municipality and/or police department may require permits for the installation and/or operation of my security alarm system. She was advised that if permits are required, Defenders, Inc. dba Protect Your Home will cover the initial cost and then invoice me for the permit fee, unless my municipality requires her to obtain it directly. She was also informed that she is responsible for completing any steps mandated by my municipality including, but not limited to, an inspection of my security alarm system. Not only was this advised to her on January 3rd, she also signed a document on January 6th stating that she was made aware of this. Her local municipality requires Protect Your Home to apply for this permit. Protect Your Home paid for it and is not invoicing her. We do not make any money off of this transaction. Ms. [redacted] will be responsible for paying for her electrical permit. If she would like to research the permit requirements, she can visit http://www.town.billerica.ma.us/133/Building-Department.   In regards to the incentive shipping and handling costs, it is disclosed in our advertisements. She would have been also informed of this on the sales call, but she disconnected before the terms were told to her. I apologize if she was inconvenienced by this. Sincerely,   Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

October 16, 2015Revdex.com of Central Indiana151 N. Delaware St. #2020Indianapolis, IN 46204-2599Defenders INC. DBA Protect Your HomeDBA Protect Your Home3750 Priority Way South DriveIndianapolis, IN 46240Re: [redacted]Complaint # [redacted]Account # [redacted]Dear Ms. Richardson,This letter is in...

response to the Complaint #[redacted]. By way of background, Defenders INC. DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.In regards to Complaint #[redacted], we have carefully reviewed the matter and bring forth the following recommendations. We have resent (2) $100 Visa Gift Cards (cards do not require processing fee) to the client. Please allow up to 10-14 business days for the arrival of gift cards. At this time, no further action is required and matter has been addressed.We extend an apology in advance for any inconvenience this has caused.Regards,Customer Loyalty RepresentativeProtect Your HomeADT Authorized Premier ProviderTell us why here...

October 29, 2014
Revdex.com of Central Indiana
151 N. Delaware St. #2020
Indianapolis, IN 46204-2599
Defender Security Company
DBA Protect Your Home
3750 Priority Way South Drive, Ste 200
Indianapolis, IN 46240...


Re:                  [redacted]
Complaint No. [redacted]
Dear Ms. [redacted],
This letter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.
We have researched into Ms. [redacted] complaint regarding [redacted] and located her account.  Our records show we installed an alarm system for Mrs. [redacted] on September 3, 2014.   On October 14, 2014, we received a call from [redacted] who claimed to be Mrs. [redacted]’s Power of Attorney.  She claimed Mrs. [redacted] was taken advantage of and requested the account be closed. 
In reviewing her account, it does show we did perform full disclosure during the sales call.  However, I have agreed to release the contract and waive the balance owed.  I did call and speak with Mrs. [redacted] and confirmed the contract was being waived.  We scheduled the equipment removal for November 1, 2014 and her equipment costs will be refunded after the pull.  A refund for her install cost of $106.38 was entered today. 
We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address her concerns.
Sincerely,
Customer Advocate
[redacted]@protectyourhome.com