DeCozen Chrysler Jeep Dodge Ram

I am sorry mrs [redacted] is having a problem with her dodge journey and I think their is some confusion about the problem with the vehicle .. the vehicle needed a total intergraded module ,,, this module controls the fuel pump (it is what tells the fuel pump to activate when the ignition is turned...

on) the fault codes we had gotten for the vehicle not running is fuel pump pressure .... pressure..... the total intergration module was not covered under the customers warranty ,,the customer authorized the repairs and we did them for the price they authorized .... the vehicle has been done since 5/2/14 and stated  and the vehicle is accurring storage charges as of 5/5/14  .. the customer is aware of this .. the customer on 5/31/14 tried to trade in the vehicle but we were unsuccessful in getting the deal done because this vehicle we are discussing is currently on the bank watch list for possible repossession .we are unaware of any new price we are suppose to give the customer ... but we are willing in the spirit of customer satisfaction is to waive any storage charges if vehicle is paid for and picked up by 5/3/14

I am rejecting this response because:This is a blatent LIE!  The Sales order that I signed had NO VIN# or Serial# of any vehicle.  Instead, the "location" of the vehicle stated, "LOCATE".  The Serial# line was "XXXXXXXXXXXX".  All the sales order stated was the make, model, year, and what the items that they were going to include in the vehicle such as sound system, etc.  I called them 4 hrs after leaving the premises to request the refund and cancelation and was told that the salesman would call us back.  THREE DAYS LATER, we received the call from him. If they sent the flatbed to retrieve the car and had it within 24hrs, why didn't receive a call to come accept delivery of the vehicle?  When we did hear from the salesman THREE DAYS LATER, he didn't mention that they had received the vehicle, so this is the first we are hearing of this.  They had a summons to appear in court to fight their case and they didn't show up!  We won the judgement not based on their absence, but on merit and evidence presented to the judge.  We are the victim here.  And so are a bunch of others who have filed the SAME complaint on a multitude of other review sites.  If this is their game, we are willing to fight this to the end to prevent this happening to anyone else!  They are the liars and the bullies!  We signed under the impression that they had the vehicle only to be blindsided by the salesman upon leaving with, "IF WE CAN FIND THE VEHICLE. IF NOT, WILL YOU BE OK WITH ANOTHER COLOR?"  I hope you show up to court this time!

im soory this customer is having an issue ... first of all we never charged for "extended service mechanic hour" nor will we ever ... unfortunately 3rd party :not factory: warranty compnys do take a long time to approve repairs ... we would love to get the car done as quick as possible it meens we...

get paid quicker .. however this customers warranty company is not affiliated with Chrysler or the dealership so they have to send an adjuster to approve the repairs needed ... not until the customer called them did they stop dragging there feet and approve the repairs so we can finish the job ... I would like to extend a free oil change to the client to make try to make up for there inconvience

let me please start by saying we are very sorry the customer is having a problem with her vehicle ... we did not sell her the vehicle ... in fact we did not even take in the car ... this was a car that was taken in by Chrysler customer care and Chrysler was the party approving all the original...

repairs ..  the vehicle is out ..out of warranty but Chrysler customer care authorized only a alternator .... the vehicle went so long with the alternator bad we had Chrysler customer care authorize a battery at no charge to the customer ,,, so so far the customer has got a  brand new battery and brand new alternator for free  despite the fact the vehicle is out of warranty ... Chrysler did not authorize any more work for free ... the vehicle started went it left the dealer the vehicle came in on jan 7 2015 and was repaired by jan 13 2015   vehicle came back on the jan 16th 2015 and was completed by jan 28 2015   the reason it took longer was because customer care did not approve the work and we were going back and forth on behalf of the customer to get it covered ... cust then did not approve the work till Monday jan 26 th we can offer the customer a free oil change valued at 39.95 for all her troubles or offer to give her top dollar on a trade towards a new charger .

let me please start by saying we are very sorry the customer is having a problem with her vehicle ... we did not sell her the vehicle ... in fact we did not even take in the car ... this was a car that was taken in by Chrysler customer care and Chrysler was the party approving all the...

original repairs ..  the vehicle is out ..out of warranty but Chrysler customer care authorized only a alternator .... the vehicle went so long with the alternator bad we had Chrysler customer care authorize a battery at no charge to the customer ,,, so so far the customer has got a  brand new battery and brand new alternator for free  despite the fact the vehicle is out of warranty ... Chrysler did not authorize any more work for free ... the vehicle started went it left the dealer the vehicle came in on jan 7 2015 and was repaired by jan 13 2015   vehicle came back on the jan 16th 2015 and was completed by jan 28 2015   the reason it took longer was because customer care did not approve the work and we were going back and forth on behalf of the customer to get it covered ... cust then did not approve the work till Monday jan 26 th we can offer the customer a free oil change valued at 39.95 for all her troubles or offer to give her top dollar on a trade towards a new charger .

im sorry the deal did not go as planned ....I would love to extend the deposit toward any new or used vehicle she would like to purchase

we are sorry [redacted] is having problems with his 2004 dodge Durango ... [redacted] had come back to us on 5/8/2014 stating his dip stick was missing  we worked on the vehicle almost 2 months prior on 3/11/14 we had done an oil change .. we check every car before it leaves after any service and...

we have no record of the dip stick missing on 3/11/14,, [redacted] also said we had not put on an air cleaner top on his vehicle .. we had gone back to [redacted] records from his first visit and we see no record of that in our files .. we can forward [redacted]s files to anyone who would like to verify this.. [redacted] had also been informed and signed the repair order back on 10/15/13 that he was missing a dipstick .. so  we assume that whoever checks the oil on the vehicle is misplacing the dipstick ,, we are not sure ,,again I have supporting documents showing [redacted] has brought his vehicle in with a missing dipstick .we feel bad about the situation and what we can extend to [redacted] in the spirit of customer satisfaction we will sell him any required part to fix the vehicle at 10% over dealer cost plus a discount on the labor ..or give me a 1000 trade in voucher that can assist him on a new vehicle . please let me know what we can do to help the situation

I am rejecting this response because: The only reason I drove over an hour out of my way to begin with was because you said you had the vehicle in stock and ready to go. I have never in my life complained about any company to the Revdex.com. Just by writing here I was hoping something can be accomplished. The way your employee handled me as opposed to providing service was, in my honest opinion, a person who would say or do anything to get me to buy the truck and then get out. You did send me brackets, your right about that and I am sure you could install the hard top and see this as a solution but you're missing the entire point. Not only did you miss the point but you also weren't listening to me to begin with. I said the top was missing BOLTS! The bolts that hold the frame to the vehicle and you sent me a pair of brackets 5 months after I told you what was missing. It just goes further to show what you missed. [redacted] told me what was included with the vehicle when I bought it and he said very specifically that the truck had dual tops, power seats and a whole bunch of other things. Most of which were actually there with the exception of the power seats and hard top. What gets to me the most is that even after I spent about $50,000 I STILL had to pay an extra $600 on a soft top that to my knowledge was already included. I have never dealt with this kind of person before when buying anything. The best thing I can compare it to is an awful lying conman. Either that or he didn't listen to a single word I said and just said yes to every question I asked. 
Regards,
Chris [redacted]

I am sorry that his daughter recived a ticket ,,,, but our liscense plate frames are made by (nj car ) a collection of all nj dealers and lawyers and officials from the state of nj .. they make the frames that go around the license plates of almost 90% of all nj dealers .. they are 100% compliant...

and legal .. when his wife called originally she had told us the multiple reasons her daughter was pulled over and as a courtesy to his daughter the wrote her a license plate frame ticket that has no moving points and a small fine .. then he expected reimbursement from us ,, we sell over 200 cars per month and have been using the same plate frame since 1985 that's 6000 plate frams on the road and never a single ticket till now ,,,????  as a sign of customer service we have offered the customer free oil change a value of $49.00 dollars and he refused // to extend additional customer service I can give 2 oil changes aswell as offer a $250 loyalty coupon towards a new vehicle since the vehicle they have is up ion September ... again I am sorry this happened to his daughter ..

im sorry the customer feels that way but accusing the dealership of FRAUD.. over 300 bucks...com on that's going way too far ,, if the client feels like fraud has been comitted and wants to acuse the dealer of fraud because we did exactly what HIS  warranty company wanted us to do as per THEIR  guidelines then he has to go back and read his agreement he had with his warranty company .. why would we want to keep his car longwer then we had too ask yourself that whats in it for us ??? we did not get the 300 bucks for his rental car and we stored his car for free for 8 days .. we get 45 dollars a day instorage from anyone we did not charge him ... we got paid from his warrANTY COMPANY THE REPAIRS WE DI D that's it ... so where did we profit or benefit from keeping his car ,,, fraud is a serious accusation and I take offence to that ,, we run an honest business and the free oil change I offered is off the table ..

I am very sorry the customer is having a problem.... however I am very familiar with the deal... the deal clearly says (DEPOSIT NON REFUNDABLE) and signed it .. also when the client said they were concerned about not having a warranty .. we actually offered them a warranty at no charge ... the...

clients aunt has called numerous times and we informed her that the car was now coming with a warranty so we were unsure why she was upset.. then the client had her coworker call and impersonate a lawyer and when questioned she said she was actually a hair dresser ... we are unclear why the client wants to cancel .. the car is ready to go and we are holding it for her..however the deposit is not refundable she signed in 2 separate spots stating that

Complaint: [redacted]
I am rejecting this response because:  The vehicle discussed with the salesperson had power seats and that is what was agreed to. The paper was signed on 10/31/15. The True Car that you are making reference to was not found until after we discussed this vehicle with the salesperson. There was not a " build a car" feature used. That is a fabrication. The year and model was placed in True Car there were not a list of features but instead a graphical representation of selling prices in the area. The TrueCar website was not know at the time (10/31/15) and was not used to verify any features on the car. It was used solely to compare the prices. The TrueCar has no place in your misrepresentation of a vehicle on 10/31/15. Your salesperson, [redacted], knowingly lied about the features to ensure that document was signed as I specifically made it clear what the features were needed in the car.  The dealership uses unfair and deceptive practices. This pattern of behavior has been documented on other customer forums.  Regards,
[redacted]

Mr.[redacted] had wanted a specific vehicle that we had on special order ,,,,thus the reason he had drove from Staten Island to get it,,, sometimes when a customer wants a special vehicle especially a jeep wrangler which comes with so many ala-cart options it takes time to come in .. Mr.[redacted] had...

signed a buyers order that specifically says  "dealer is not responsible for delays in delivery"As for Mr.[redacted] paying too much for the vehicle.mr [redacted] paid way under MSRP for the vehicle and  that is what Mr. [redacted] had signed for and agreed too... the price never changed its the same price he let a deposit on and the same as he had when he picked up the vehicle ,,,,again the price never changed ,,, Mr. [redacted] had wanted more options all our monroney stickers are posted online and Mr. [redacted] had come to us from Staten Island on that specific vehicle HE HAD PICKED     .we had less expensive options he could have picked from ..as for the third issue ... Mr. [redacted] had picked the specific car we had being built already he had chose it from the many jeeps we had coming in .. the vehicle he had picked only came with the hard top....NOT NOT the soft top .. we had discussed this with Mr. [redacted] and said because he had just purchased the vehicle from us we would sell him the additional part /option at cost ...again HE HAD AGREED TO THIS .Mr. [redacted] called a manager at DeCozen about a month after he picked up the soft top ,, and said he was missing 2 brackets to affix it to the vehicle ,,Mr. [redacted] had checked the soft top before had had taken it with him but in the sprit of customer satisfaction  we sent them to him overnight .. Mr. [redacted] called again and said he was missing 2 screws that he need also we agreed to send them as well ..at this time we also agreed to install the soft-top on the vehicle at no cost to the customer because installing a soft top for the first time on a jeep takes a trained technician ... and perhaps in his attempts to install the top he was braking the brackets and that's why he need additional brackets .. again if he wants to bring the jeep in without the hard top we will install the soft top for no fee ...it is normally a 250 charge ...we will still extend this to Mr. [redacted] ..Mr. [redacted] had called on 4/23/14 and had talked to a floor manager and now has said he wants the windows for the soft top now 3 months later he said he had not received the windows . ,, we are skeptical  because he received and obviously went threw the soft top parts because he noticed the smallest screw missing but not the 3 huge windows that make up the bulk of the top ,,,

ok...first I would like to say we did not participate in the 25 dollar gift card program ...it was NOT NOT NOT  sent out by decozen ... after the customer test drove 2 vehicle that she  presented the gift card offer ..after looking at it we did not send it out ... this women has...

called [redacted] corp 3 times complaining about the fact she does not know how to redeem it ... we went above and beyond to get her the coupon code from [redacted] direct to redeem it ... she has to call the company that offered her the coupon ...again  WE DID NOT SEND OUT THIS OFFER ....IT IS NOT FROM DECOZEN .... ..however she wants us to give her the 25 dollars ... I don't know how to put this more clear ... she has to call the number on the back of the advertisement for the 25dollars ... again it has nothing to do with decozen ...... WE WOULD LOVE TO OFFER HER THE 25 DOLLARS TOWARD ANY NEW OR USED VEHICL PURCHASE

Complaint: [redacted]
I am rejecting this response because:The dealer response was not true. I never sat in the car and they failed to mention the reason I cancel the deal is because the car had scratches. My son and I did visited the store June 25 and my son asked the manager why he forward the contract to the bank when my mom told you she did not want the car. The dealer said you can't sign and then change your mind so let them know when we would to pick up the vehicle so we left. I called the dealer back and said I will like to pick up the car and his reply was not until Thursday June 29 and I said what about Monday July 1 the next business day I then told my brother and we went back to the dealer to asked why she have to wait so long and it was all the sales men and the general manager that was cursing and irate and they asked us to leave and we did and they called the police and we waited for the police to arrive and we told the cops what happened. I tried contacting a number of lawyers to help me out of this situation and was not successful because of fees they are charging it was unfortunate situation for me because I don't have the money to fight with the dealer and they took advantage of me because I am a woman So I picked up the car on Thursday July 7 and I will never do business with Jeep dealer and I will make sure ever chance I get to tell everyone about my experience with this dealer. Please publish this case because I don't want anyone else have to go through want I went through with this dealer. 
Thank You
Regards,
[redacted]

Review: We purchased a new Dodge Journey automobile from this dealership. When the contract was written we were told that their needed to be an over than above originally quoted charge of $1,495.00 for Dest. & Prep. When we questioned this charge, the salesman told us that this was something required by [redacted] corporation. We asked for documentation of this claim and the salesman said he would provide it to us within the next several days. We signed the contract and then waited for the documentation. It never came. We then checked with [redacted] directly about the charge and they told us their was no direct requirement of this from their end. Their was also another issue revolving around the sales tax paid. We were over charged by $104.12. We called to complain about the error. The sales manager acknowledged the problem and said a check would be sent out soon there after. We checked with them several times and still never received it.Desired Settlement: A record needs to be made of the shoddy sales practices of this organization so that other consumers are made aware that they should avoid this dealership. We would also like to receive the already promised tax error refund check from them.

Business

Response:

we have spoke to this customer on several occasions. we explained to him that if he was not happy with

the charges on his purchase agreement he should have not signed the deal and agreed to it not

only when he purchased the vehicle but yet again for the second time when he re signed

another copy of the outlined costs when he picked up the vehcile a few days later.

the finance dpt. showed to mr [redacted] that he was not overcharged for the sales tax

because the sales tax charged was also on the dest and prep. howeer in the hopes of good cust

service we agreed to cut hime a refund check for 104.65 that we have had her since 5/30/2013

the issue is that we want the customer to come pick up the check because he has on 4 occasions

disputed a $1000 charge that was placed on his credit card as part of the payment on the vehicle.

everytime they take a $1000 out of our act and we have to send in all of the necessary documents supporting

the charge and it takes 2 weeks to get our monies back. we just want him to sign off tha he will no longer

keep doing that as it its a concernwith our dealership. we feel as if he doesnt only want the 104.65 back but

more and this is not accpetable. we did not hide any of the charges from him. they are all printed as clear as day in

black and white and again he signed off on them not once but twice. we are willing in the hopes of good cust

service to still give the check for 104.65 back to him. I also wanted to show him that we did indeed pay the sales tax we

collected from him to the state. at this point we just want to put this to rest and are willing to give him his refund check for 104.65 as long as he signs off that he is

not going to file a chargeback with the c/c cpompany. what he is doing is fraud because he keeps telling them he doesnt reconize

the charge and then the merchandise was never recieved and then it was defective...non of these are the case . he is just happy with the deal

he made with us after the fact ....even after he signed and agreed to it...im sure there are many people who bought houses during the bubble

that are worth 1/2 of what they were now after the crash that want to re negotiate their purchase price but thats not how business is conducted

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The response back never addressed both the broken promise that the salesman made about supplying us with the corporate documentation for the Dest & Prep charge and the promise that the sales manager made about sending the refund for the error that was made in the sales tax computation (The amount of the correct taxable amount is clearly written on the sales contract.), which only serves to further validate these claims. The matter with my credit card company has been finalized. I am still expecting my several times already promised sales tax error check to be mailed to me as soon as possible.

Regards,

Business

Response:

we are happy to give the customer his check. as stated in my previous response I have it here since the30th of may. we have

notified the customer numerous times that he has to come in to get his check and sign off that he will no longer

try to dispute the credit card charge. in addition the customer has carbon copies of eerything that he signed.

the customer can come in mon-thurs 10-7

fri 10-6

sat 10-4

to ge his check and sign off on the credit card dispute.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided the following is done.

As I have indicated previously but I will write it out again for your records, the credit card issue has been resolved and no further action will be taken on my part. Please have DeCozen send out the refund check on the sales tax error that they had promised to send previously to:

Regards,

Review: I traveled from RI to NJ to trade in my vehicle for one offered by DeCozen dealership. Prior to my trip I asked about any needed repairs (specifically mentioning CV Boots) and how sales tax is calculated. I was told the car had been inspected by their service team, the CV boots are not in need of repair, and tax is calculated on any residual amount after the trade; in my case there would be none. So I made the 5 hour trip. However, upon our inspection of the vehicle- the salesman, service tech, and I saw the CV boots needed repair. They quoted a repair price of >$400 and no compensation was offered. I was later charged $399 in unexpected document fees. that essentially took the profit of my trade. After the purchase I was told there was no spare key, a $200 value. I returned to RI and when registering the vehicle in RI, I found that RI law does require sales tax in my situation (trading a truck for a car) after all, a $560 expense. The expectation communicated by DeCozen prior to my trip was an "even" swap, yet I lost approximately $1600 in the various issues. DeCozen rebutted that I failed to tell them of the poor shape of my truck's bed (which they never inquired of, though I sent many photos of imperfections before I went to NJ). In my presence they said that a $300 bed liner would clear it up. Yet in our phone conversation later about the sales tax error, they increased the amount saying the bed was now a $1000 loss for them--still $600 less than my added expenses. DeCozen offered no remuneration for their discrepancies. They overtly promised two things that made the trip worthwhile which were false: no repairs needed and no sales tax for equal trade-ins. Covertly, prior to my trip, they did not disclose the high document fees or lack of the costly spare key.Desired Settlement: Refund a portion of unexpected expenses, $960, due to misleading information (repair) and professional error (sales tax).

Business

Response:

im sorry the customer is no satisfied with the deal they agreed too.. the client came to decozen to do an even swap on his trade .. we did everything he wanted us to do and the trade was an even swap ... we do not collect or charge taxes so we could not absorb taxes in an even swap .. we are not a dealer in ri so we are not sure what fees he was charged to register his vehicle ... as for the boots being ripped ,,, we discussed that at the sale we agreed to fix them if he agrred to fix the various things on his trade ,,, so we BOTH came to the conclusion he would fix his new car and we would fix his old car ,,, now after the fact after the client signed not 1 but 2 documents showing hos new purchase was so AS IS ,,, if he was not satisfied with the deal or the vehicle he should not have signed the deal or agreed to it .. in fact the 399 he did have to pay here we took off his sell price so I don't know anymore we can do for them ...he bought this car for thousands under retail value that's why he drove from ri to nj ... our car was online price was $9900 he actual paid $8000 so that's $1900 off the price ....

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My complaint is not about the vehicle but the two areas of DeCozen's lack of integrity on their word. I was given repeated assurances to me by DeCozen that I would definitely not pay taxes on a trade-in, a normal industry practice in any state-- I was reassured several times; Secondly, I was told the car was in need of no repairs, specifically CV boots. I had other options, but I made the trip and the deal largely based on these two specific issues. My complaint is about the unwillingness of Decozen to recognize their error in both instances and their subsequent unwillingness to absorb the cost of their misguidance which put the burden on the customer. My "even swap" cost me a minimum of $960. I was hoping the old values of making good on one's word was still around somewhere. I capitulated in a number of places, accepting below the low end trade-in value of my vehicle; accepting high document fees; accepting a repair. But DeCozen's unwillingness to offer any recompense on their misguidance to me on a matter that arose after-the-deal is my complaint.

Regards,

Business

Response:

im sorry the customer is not happy ... but if he was not happy with the deal he cannot renegotiate after the fact .. was his intention to except the terms and then strong arm us into a settlement latter??? we both agreed to the terms of the deal ... we took of nearly 2000 dollars to mmake the deal happen ... since our last conversation via Revdex.com I put his vehicle he traded in for the :even swap" and notced a great deal of rust underneath as well as brakes that pulsate and the vehicle need 1 front brak caliber .. the repairs are way more them 900 dollars ... so I have to except the deal I made as well as the client excepting the deal he made ... we are men of our word and when we shake on a final deal....... like we both did we do not rehash it after the fact... so I suggegst the client take his own advise and honor the deal HE MADE .. and not try to squezze us after the fact ... the boot was disclosed to the client in our showroom so it wasn't a surprise after the fact he knew that and did the deal anyway ... so he did not find out or get a surprise after ...

Review: On November 27 we purchased a 2007 Jeep Grand Cherokee from this dealership. While purchasing the vehicle we were told that it was a certified vehicle. I asked the salesman if the vehicle was covered under the lemon law and he responded with a resounding yes and continued to explain that it would be covered under our states lemon law being that we lived in new York and our sales tax was paid in New York. Twenty-two hours after taking possession of the vehicle the engine faulted. I called the salesman and was told oh that's too bad for you. He continued to say that we bought the vehicle as is and all repairs were on us. He became extremely irate with me when I said you told us there was a 30 day lemon law in effect because we lived in New York and that this was a certified vehicle. I asked to speak with the sales manager and was told to call back after 2 and not to call him ever again! I called the general manager after two and he returned my call later in the day. He too claimed that there was nothing wrong with the vehicle and that it was my problem. I asked him to call the dealership in New York and speak with the service manager so that he could explain what was wrong with the vehicle. He then spoke with the service manager and still stated that it was not his problem but if I could get the car to him he would discount the service charges. The car is not even able to make a trip down the block nonetheless back to Jersey. We were led to believe a lot of crucial wrong information and now we are out 7000. I am hoping they will either repair the vehicle or take it back being that we were totally misinformed and obviously scammed out a substantial amount of money.Your anticipated cooperation in this matter is greatly appreciated.Desired Settlement: We would be happy with a repair, refund or vehicle of similar year and mileage.

Business

Response:

I am sorry the customer feels the way she does ... but in no way was this vehicle sold certified it was sold AS IS AS IS AS IS ...the customer signed 3 papers saying that ... I can forward all the papers .. the customer test drove the vehicle befor she bought it ,, also the customer drove out of the lot to Albany ny so 3 hours away ... we did hear from the customer that the vehicle was having issues ,, but the client refused to have the car diagnosed so we still do not know what is actually wrong with vehicle.. also we aoffered the client to bring vehicle here and we would split any repairs it may need .. the client was very aware the vehicle was sold as is ,, no warranty no certified ,, that is why they paid $5000 less then market value on the vehicle ..and I can send you that as well .. again if customer wants we can offer to fix vehicle at half costs if they like

Consumer

Response:

Review: 10981363

I am rejecting this response because: The salesman first represented that the vehicle was certified when I call to inquire about the vehicle on November 24, 2015. He used the term certified again in a conversation with myself my husband and my son when we were looking at the vehicle. He also told us that our state lemon law would protect us if there was a problem which is a lie, we are bound by New Jersey state law even though our tax was paid to New York. In New York this problem would be covered. Also they are stating that I refused to have the vehicle diagnosed which they know to be false because when the vehicle wouldn't start 22 hours after purchasing it we had it towed to a certified Chrysler jeep dealer who informed me after looking at it that the engine had failed. I called [redacted] at DeCozen and he told me that they were trying to rip me off and get business from me. He said I should have them change the oil and drive the car back to him in New Jersey! I explained that I would do that on his recommendation if he would put that in writing and he refused. He then called the dealership who had my vehicle on December 1 and was made completely aware of the diagnosis and the problem with the engine. If you would like to document this you may call [redacted] at Lia Chrysler Jeep Dodge in [redacted] at [redacted]. I also find it odd that they would question that we drove the car three hours away after purchasing it. I would assume that any rational human being would expect a car to make a 3 hour drive after they paid 7,000 for it. Since they are questioning it one would have to assume they knew the car was not road worthy!

Regards,

Business

Response:

the vehicle was sold AS IS AS IS AS IS .. the client signed 3 documents saying so ... the vehicle was never sold as a certified car ,,, the vehicle was sold for 5000 BELOW retail value .. it was even online as being sold as is .. so Im sorry the client is having trouble with their vehicle and again I would like to offer to have us fix the vehicle at half the labor rate ...

Review: I gave specific features I wanted in the vehicle of interest, 2015 Jeep. I had specific requirements:

• Exterior color: red

• Interior color: black or a dark gray

• Power locks, windows, and seats (power everything)

• Model: Laredo

I was told that they had the vehicle. Due to the fact the vehicle was at a different location and the dealership was closing, it will be brought up on Monday for a test drive and for me to see it.

The salesperson went on to say that he only had one that fit what I wanted and that in order for him to hold the car until Monday. I would have to leave a deposit. I left a deposit of $1000.00.

I asked him, what if I did not like the car or the way it drove. He stated that it will be not issue that when I came for the test drive Monday, if I didn’t like it I would get my money back.

When we got to the dealership on Monday, the vehicle of interest was not there/available; we took a similar vehicle on the test drive and this vehicle had manual seats. When I concluded the test drive, I told him that I did not like the fact that the car had the manual seats. He then stated, that the model we discussed all has manual seats.

I explained that I needed power seats and told him that I could not adjust the seat. He stated that, “if you are the only driver you don’t need power seats because you won’t keep adjusting them”. I told him that I needed power seats and did not want the car.

He told me to that he will look for the car with the power seats and he would tell the manager where we are payment wise and have the manager work to keep the numbers the same.

Final analysis, he stated they found a car with the features originally agreed to but we had to agree to an additional $2500.00 on the price.

He stated that there was a signed buyer’s order and either I took the one with the manual seats or I agreed to the additional $2500.00. I told him no and I wanted my deposit. The salesperson stated that I would not get my deposit back.Desired Settlement: Return of full (100%) deposit.

Business

Response:

i'm sorry the customer is having a problem ...the customer signed the deal on 10/31/15 ... the customer had come true car and built the exact car she wanted .. the vehicle she built did not have a power seat,,, she also signed a deal explaining the msrp of the deal she was buying that was $27790 to $28090 so with the parameters of that vehicle it does not not have a power seat.... we would like to extend the deposit to any other vehicle she may want ... if the client would like to come in today we will try to make a deal happen ...

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The vehicle discussed with the salesperson had power seats and that is what was agreed to. The paper was signed on 10/31/15. The True Car that you are making reference to was not found until after we discussed this vehicle with the salesperson. There was not a " build a car" feature used. That is a fabrication. The year and model was placed in True Car there were not a list of features but instead a graphical representation of selling prices in the area. The TrueCar website was not know at the time (10/31/15) and was not used to verify any features on the car. It was used solely to compare the prices. The TrueCar has no place in your misrepresentation of a vehicle on 10/31/15. Your salesperson, [redacted], knowingly lied about the features to ensure that document was signed as I specifically made it clear what the features were needed in the car. The dealership uses unfair and deceptive practices. This pattern of behavior has been documented on other customer forums. Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This diversion is a clear example of the deceptive tactics used at this dealership. [redacted]It is very interesting that you mention TrueCar again when the TrueCar website

was accessed after the agreed vehicle with the stated features (see below) was discussed and TrueCar used solely for price

comparison.[redacted] [I have the initial email sent out in response to my accessing the website from your dealership [redacted].) which will show the date and time the website was accessed].It is reprehensible that this dealership uses

misrepresentation to take people hard earned money and think it is okay. These

deceptive and unethical practices need to be addressed and exposed. This is

clear exploitation of an older person (65+) with medical condition(s) which

limits my abilities. I was very clear and specific. I was lied to and deceived

into believing the car I agreed to had all the features I requested and needed

as a medically limited person. I did not back out of a deal. Therefore, my deposit of

$1000.00 needs to be returned. The car agreed and discussed with the specific

features could not be delivered at the price agreed to. Therefore, I did not

want the car because I could not safely and comfortably use the car presented

with my medical limitations (medical documentation can support position). The use of TrueCar has nothing to do with the core of the

issue. If clarity is needed, I should help you to understand. The issue: I left

a deposit for a car with the following specific features: exterior: red,

interior: black or dark gray, power windows, power locks and power seats. I was

told that the car (model) I left the deposit for had these features by your

salesperson, [redacted]. However, the car (model) that was presented to me did not

have these features and I did not want it. I requested the return of my deposit

and it was not given to me. 10/31/15 - 1st contact with the dealership worked with the salesperson, [redacted]. I was clear

and specific about the features and the car I wanted. [redacted] stated that he

found the car and it was in stock. However, I would not be able to see the car

because it was at a different location and the dealership was soon closing. He

stated that a deposit would have to be left in order to lock in the price. I

was hesitant but he assured me that if the for any reason the car was not what

I expected my deposit would be returned (because I did not see the car or test

drive it at that point). [redacted]11/01/15 –

TrueCar website accessed for price comparison as recommended by an friend. [Which has nothing to do with the issue but I will place it in the timeline for supporting the fact it has nothing to do with it.][redacted]11/02/15 –

Called [redacted] to tell him I was coming in and wanted the car ready so I can see

it and test drive it. He said that the car would be ready for the test drive and for inspection. [redacted]Within

minutes of hanging up with [redacted], I called TrueCar to discuss under what

conditions, if any, would their pricing not apply. I never discussed feature

verification. I have requested and paid for a transcript of the call with the

TrueCar representative (for escalation purposes).[redacted]I got to the

dealership and was told the car was not available and still at the other location. I was

asked to test drive a similar vehicle. I got back and explained to [redacted] I did

not like the fact that this car had manual seats. I was then told that the

model only has manual seats. I told him I did not want it and wanted my deposit

back. As I explained to him, I have a medical condition which limits my range

of motion, affects my ability to grip and my hand strength is diminished

(Medical records can prove diagnosis and my previous cars has had power seats

(driver) due to this ). Therefore, it will be counterproductive and unsafe to have a car

with manual seats. He told me first let him see if he could locate one with

power seats, work with his manager to make sure I would stay at the same price

because this was a feature that we discussed. He stated he didn't think it was

that important if I was the only driver and would not be adjusting the seats

regularly. (This is not an assumption that should be made if I told you these

are the features I want and agreed to at that price).11/5/15- My

daughter and I called [redacted] because he never called. He found the car, he

stated, and he and his manager was working the numbers to keep me at the same

price. He stated he will call me that afternoon to come in and finish

everything up. He never called back. My daughter

called him back that evening at 6:22p. He stated that, the car with power seats would be an additional $2500. I said no, that is not what was

agreed to and I could not afford it. He said maybe if I choose another color,

he would be able to the car with power seats for the same because certain colors

cost more money. I give him a secondary color. He said he was call first thing

in the morning. Never called. 11/6/15 – My

daughter and I called him that evening and stated that we had to take the one with the

manual seats (because of the buyers order – although it was signed with the

misrepresentation of features) or pay the additional $2500 for the power seat

feature. I told him no and again explained why and requested my money back. He

stated that it was no way I would get my money back. My daughter and I called

his sales manager, Joe several times following 11/6/15 and have left messages.

No return calls from anyone regarding the resolution of this issue. Phone logs and duration of calls can be provided, if escalation is needed. [redacted]The resolution is the return of my deposit.[redacted]

Regards,

Business

Response:

im sorry the deal did not go as planned ....I would love to extend the deposit toward any new or used vehicle she would like to purchase

Review: I left a deposit on a vehicle of 1000.00 on December 26th with the understanding the car would be coming from the dealers stock and I was very clear with the dealership that we were going to continue to talk over the purchase of the vehicle. I tried calling the sales person twice the next day(12/27) to cancel, no response. I texted her at 9:30 pm to let her know were cancelling the deal and she responded, that I would not get my deposit back.

The sales girl [redacted] told me multiple times that she could not show us the exact vehicle we would be buying because it was on their other lot in dif. location. She NEVER nor did [redacted] the finance manager tell me that this vehicle I was leaving a deposit on, was a car they had to purchase from another dealership so I would not be able to get my money back if we changed our mind.

When I tried to cancel the contract, the reason I could not according to sales people, was the car was REALLY NOT in their stock and they chose to purchase it from another dealership. I would NEVER HAVE PAID THE 1000.00 DEPOSIT IF I DID NOT THINK I COULD GET ME MONEY BACK.

I feel this dealership planned on taking and keeping my 1000.00 deposit whether I kept the vehicle or not. NO one told me this vehicle was not in their inventory and I should not have to be penalized because they chose to purchase the car. In fact, they should have notified me and told me this car is not available in their inventory as thought, and called me to ask if we had made up our mind before they took this big of a step.

I was in the dealership with my 18 year old who heard all of these conversations. Also, it was 7:55 p.m. when they put the paper in front of me to sign. Then all the lights inside started shutting off, she said hurry and sign this, and give me your card, we are closing at 8 pm. she ran my card and NEVER TOLD ME MY MONY WOULD NOT BE RETURNED WHEN IF WE CHANGED OUR MIND. I should not pay for their decision to purchase from another shop,Desired Settlement: I would like my 1000.00 deposit refunded. We did not take the car. I cancelled the next day. I have tried to talk to the dealership and work this out and they are refusing to refund my money. We have not taken the vehicle and do not want to do business with these people

Business

Response:

the customer came into our dealer to purchase a vehicle. she wanted a jeep wrangler. after a while of negotiations we finaly made a deal but it was contingent on a 1.99% apr and being able to pick the car up the next afternoon. we didnt consumate the deal until 6pm that evening so it required us to be diligent in all our processes to make this happen! first of all her credit didnt warrant the rate of 1.99% apr. we had to make a call to the bank and buy down the rate to 1.99 apr. so we after buying down the rate were able to honor the 1.99 apr even though she did not deserve it. the specific car she wanted was available to us but not in our inventory. we locked the vehilce down as we wrote the deal with her but becaue time was of the essence we had to send some one early the next morning to get the vehicle. when we get a car from a pool lot or another dealers inventory we have to buy the vehcile with a check. we basicle own the vehicle caqsh and get our money back when paid back by the customer or the lease co/finance company. we had sent a driver at 8 am to get the car an they were back by 10 am. we immediately prepped the vehicle and did all necessary paperwork including the title and temp. we never recieved any call s from her canceling the deal and even if we did as she stated we were already done on our end with everything because she wanted the car so quickly. it was not until we called her numerous times to let her know that her jeep was ready to be picked up that she said she changed her mind. she said the payment was more than she could afford even though she knew exactly what it was when she signed the deal. we never raised the payment to what we agrred upon. we offered her a less expensive jeep and she siad that she just doesnt want to buy a car anymore.

not only were we out money from buying down the rate with the bank we were also out the money for the car that we still have sitting here for the car she purchased. she signed a document that states she could not cancel the deal and her deposit was non refundable. it was not something that could have been canceled it was done already. and this was mainly as a result of her making us meet the deadline of when she wanted the car. we jumped through hoops for this customer and she just simply changed her mind. this is unacceptable and thats why our contracts are binding and deposits are non refundable. she has since then tried stopping the charge with her credit card company saying she diod not recognize the charge....obviously thats a faudulent statement because she knows damn well the charge. in adition she sent someone in here to threaten us into giving her deposit back!....

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This response from seller is complete lies. I have attached 4 forms of proof and would be happy to mail them in also,

1) I have a text thread from sales girls cell phone [redacted], on Dec. 27th, 2013 asking me at 3:52 pm if I was trading in the car, because they had to do my paperwork. This confirms that there was no concrete deal. How could there be a concrete deal if we still do not know if I am adding a trade in?

2) The decozen response says he had to buy down my rate because of inadequate credit. My scores are 759 and 785 on 1//11/14. (keep in mind scores go down with inquiries so they were probably even higher when he ran my credit on 12/28/13)see attachments.

3) He did not run my credit on 12/26/13. I have the proof in my attachemnts that Decozen inquiry shows up on 12/28/13.

4) I am attaching the receipt that my deposit of $1000.00 was taken at 8:15 pm on 12/26/13. The dealership is only open until 8 pm/ In his response he said this all happened and the paperwork was signed at 6 pm on the 26th. obviously not true. in addition, [redacted] never once told me he did not own the car, that he had to write a check out of his own business funds to get the car, nor did he tell me there was no way out of the deposit since they didn't own the car.

also, the texts you see from sales girl, she clearly points out we do not have a solid contract since we have not even decided on the trade in.

[redacted] planned to keep me deposit whether I took the car or not. he clearly frauded me out of 1000.00 dollars and viewed this as an opportunity to make a quick 1000.00 off of a single mom and her teenage daughter.I did dispute the charge with [redacted] financial based on feeling as if I was frauded out of 1000.00. because the seller NEVER told me he did not own the car. REPEATADLY THEY TOLD ME THEY HAD TO DRIVE IT OVER FROM THEIR OTHER LOT AND THAT WAS WHY WE COULDN'T SEE THE VEHICLE WE WERE HOPING TO BUY. HE TOLD ME HE NEEDED THE 1000.00 TO BRING THE VEHICLE OVER FROM THEIR OTHER LOT AND THEY DIDN'T WANT TO WASTE TIME IF WE WEREN'T INTERESTED.THERE IS A PENDING DISPUTE BECASUE THEY misrepresented the sale and did not tell the truth about having this vehicle in their own stock pile there for implicating me to have to take it.

Also, my boyfriend as a business owner in the area went to decozen on Saturday the 4th of January to talk with them. he did not threaten anyone. Thank you! [redacted]

Regards,

Business

Response:

in response to case # [redacted]

1- the customer asked as when she wrote the deal if she sold the trade to her mechanic would the deal be the same? we said yes she would just have to substitute the trade value in cash to keep the numbers the same. since she didn't know if she was or was not going to trade the vehicle because her mechanic may pay more for it we said we would write it up with the trade . when [redacted] asked that question that was the time we were pitting the finishing touches on the paper work and needed to know if the trade was involved or not. all the paper work was done on the vehicle besides the trade sheet.

2- the credit bureau she ran is not accurate as we get our info directly from [redacted] and not a credit reporting agent such as [redacted], [redacted], etc.... our credit is accurate. in addition credit score alone does depict the rate. there are numerous factors such as " ltv" loan TO VALUE RATIO....."PTI" PAYMENTO TO INCOME RATIO...."DTI" DEBT TO INCOME RATIO......AN EXAMPLE WOULD BE IF I WENT TO BUY A 2 MILLION DOLLAR HOUSE AND MY INCOME WAS 75000 PER YEAR MORE THAN LIKELY I WOULD NOT GET APPROVED..... OR IF I WAS LOOKING AT A HOUSE IN MY PRICE RANGE HOWEVER HAD TO MANY OPEN REVOLVING CREDIT ACCTS I WOULD NOT GET THE BEST RATE....

4- THE DEPOSITS WERE TAKEN ON 12/26/13 AT 8:15 PM.....WE HAVE PRROF THAT WE WROTE A CHECK THE NEXT MORN AT 8 AM AND [redacted] HERSELF WAS ON THE ROAD TO PICK UP THE CAR ON 12/27 AT 830 AM.

SHE GOT BACK WITH THE CAR AND WORKED ON GETTING THE CAR AND PAPERWORK READY. WHEN WE WERE ALMOST ALL COMPLETE AND NEEDED TO FIND OUT ABOUT THE TRADE IS WHEN WE WERE NOTIFIED THAT SHE WAS CANCELING THE DEAL. THIS WAS AFTER WE PURCHASED THE CAR AND 90% OF ALL THE PAPERWORK WAS DONE. THIS WAS ALSO CONSISTENT WITH MY FIRST RESPONSE OF HOW SHE WROTE THE DEAL THE NIGHT BEFORE WE HAD TO RUSH AND DELIVER IT TO HER THE NEXT AFTERNOON.

WE ALSO WON THE DISPUTE WITH THE CREDIT CARD COMPANY. THEY RULED IN OUR FAVOR AGAINST THEIR CLIENT. WE ALSO HAVE SUPPORTING DOCUMENTATION OF EVERYTHING. THIS IS JUST BECOMING A HE SAID SHE SAID THING , BOTTOM LINE , [redacted] PURCHASED A CAR. WROTE UP A DEAL . WE WENT TO BUY THE CAR AND YES WE HAVE THE COPY OF THE CHECK AS SUPPORTING DOCUMNETATION. DID ALL THE WROK FOR HER TO SIMPLY SAY SHE IS NO LONGER INTERESTED. SHE SIGNED A BINDING CONTRAQCTUAL AGREEMENT AND THAT IS NOT ETHICAL . SHE ALSO TRIED TO FRAUDULENTLY GET HER DEPOSIT BACK BY SAYING SHE DID NOT RECOGNIZE THE CHARGE AND WE WON THE CASE AFTER SENDING SUPPORTING DOCUMNETATION..