DeCozen Chrysler Jeep Dodge Ram

I am sorry mrs *** is having an issue I am very familiar with this casemrs *** had left a deposit on a vehicle that was inbound ,, that particular color vehicle had previously been sold so we informed mrs *** that e had other colors availble or she can cancel the dealshe
chose to see the other colors so we brought down different color vehicles she was interested in had them cleaned and brought in our showroom the day she was coming because it was raining outside and we wanted her to see the exact car we were offering ,,, she sat in the vehicle she eventually chose with her son for about an hour she chose the blue Cherokeewe did al the paper work for the following day and she came in and signed all the paper work as well as purchased an additional service contract extended warranty plan she walked outside and was in the vehicle and said :"it dosnt have a smell that all new cars have " we explained to her that our vehicles don't smell like that anymore because we use a low voc glue so its less toxicshe said the 'vehicle was dirty " so to accomadate we had the salesman the general manage (me) as well as the finance manager go over and re clean the entire vehicle when we brought the vehicle around she sat in it for about a half hour walked in and said I think I want an infinity ,, we explained to her the paper work was already signed and the temp reg was made as well as the contract was scanned to the bank she couldn't simply change her mind after she purchased the vehicle and signed all the docsshe left and we called her for days explaining o her to come get the vehicleshe returned days latter with her son again and we explained the entire deal to him he had said that she wanted to return vehicle because the price went up ,,,, but in fact it had gone down by cents ,,, he then agreed that she would return to get the vehicle on Thursday about an hour latter she retuned with another man who walked in and was irate he was cursing at our staff and threatened our floor manager at this point I called the Verona police the responded and told her the vehicle would be ready on Thursday for pickup and the man she was with was no longer allowed on the propertythat was over a week ago and the vehicle is still here ,,, we re cleaned the vehicle and she never showed up at this point she needs to come get her vehicle we no longer want to do business with her and we are very upset we were threatened by the man she was with ,,,

Complaint: ***
I am rejecting this response because:
I see that the dealership has replied to my complaintUnfortunately, they continue to misrepresent the situation rather than take responsibility for their actionsThe dealership made representations about my ability to get my deposit backRather than make up stories about people impersonating lawyers, they should try to remedy the situation in my case and review their business practices so this type of thing doesn't happen to anyone else
Regards,
*** ***

I am sorry mrs *** is having an issue I am very familiar with this casemrs *** had left a deposit on a vehicle that was inbound ,, that particular color vehicle had previously been sold so we informed mrs *** that e had other colors availble or she can cancel the deal
she chose to see the other colors so we brought down different color vehicles she was interested in had them cleaned and brought in our showroom the day she was coming because it was raining outside and we wanted her to see the exact car we were offering ,,, she sat in the vehicle she eventually chose with her son for about an hour she chose the blue Cherokeewe did al the paper work for the following day and she came in and signed all the paper work as well as purchased an additional service contract extended warranty plan she walked outside and was in the vehicle and said :"it dosnt have a smell that all new cars have " we explained to her that our vehicles don't smell like that anymore because we use a low voc glue so its less toxicshe said the 'vehicle was dirty " so to accomadate we had the salesman the general manage (me) as well as the finance manager go over and re clean the entire vehicle when we brought the vehicle around she sat in it for about a half hour walked in and said I think I want an infinity ,, we explained to her the paper work was already signed and the temp reg was made as well as the contract was scanned to the bank she couldn't simply change her mind after she purchased the vehicle and signed all the docsshe left and we called her for days explaining o her to come get the vehicleshe returned days latter with her son again and we explained the entire deal to him he had said that she wanted to return vehicle because the price went up ,,,, but in fact it had gone down by cents ,,, he then agreed that she would return to get the vehicle on Thursday about an hour latter she retuned with another man who walked in and was irate he was cursing at our staff and threatened our floor manager at this point I called the Verona police the responded and told her the vehicle would be ready on Thursday for pickup and the man she was with was no longer allowed on the propertythat was over a week ago and the vehicle is still here ,,, we re cleaned the vehicle and she never showed up at this point she needs to come get her vehicle we no longer want to do business with her and we are very upset we were threatened by the man she was with ,,,

the vehicle mr *** had purchased was sold to him (as is ) except for items covered under the max car warranty ,, as well as getting a much discounted price on the vehicle we were asking and he bought it for 16900 we are trying to get the dvd player fixed but it is not
covered under his warrantyin no way does the dvd player affect the drivability of the vehicle or the safety of the vehicle the second issue of the plates not being here ,,,,, well mr *** according to the ** *** has a suspended drivers license and it makes it hard for us to register the vehicle ,, we are trying to resolve both issues and we told mr*** this sept in person

I am sorry the customer feels the way she does but in no way was this vehicle sold certified it was sold AS IS AS IS AS IS ...the customer signed papers saying that I can forward all the papers the customer test drove the vehicle befor she bought it ,, also the customer drove
out of the lot to Albany ny so hours away we did hear from the customer that the vehicle was having issues ,, but the client refused to have the car diagnosed so we still do not know what is actually wrong with vehiclealso we aoffered the client to bring vehicle here and we would split any repairs it may need the client was very aware the vehicle was sold as is ,, no warranty no certified ,, that is why they paid $less then market value on the vehicle ..and I can send you that as well again if customer wants we can offer to fix vehicle at half costs if they like

ok 1st of all the car is still here ...its been done she should have picked up the car days ago ...the starter she put in months ago was not put in by us ...nor was it a factory Chrysler starter it was a cheap aftermarket replacement that may have lead to all these problems she should seek reinbursment for the faulty starter where she purchased it months ago ..also the car was here for extended time because it was extenuating sircumstances we had to wait for Chrysler to give us authorization on parts on a vehicle that WAS OUT OF WARRANTY ..she should be happy that Chrysler and decozen has fixed all we did for free the car was not purchased here and was purchased preowned and not certified by a Chrysler jeep dealer the car was a previous rental car that had a hard life as well as having an accident reported on 5/13/in wich the vehicle was so badly damaged it was towed away ... I think Chrysler and decozen has been more then genouous with all we have done as well as offering to trade the customer out of the car as well as Chrysler offering her free oil changes I don't know of any other way to make the customer happy as well as the fact the car has been done for days so why not pick up the vehicle to stop paying for the rental car ??? the vehicle has had storage charges sins jan ...we are willing to waive them if she just picks up her car

the part the customer needed was not covered under the warranty they have they authorized the repairs on the vehicle they did not pay for the repairs and the vehicle has been done for sometime now they have had storage charges adding up I was willing to waive the storage if the vehicle was picked up last Friday they did not I can reach out to customer if that's what the customer wants ,, but what is it the customer wants??? I am willing to work with them on the storage but as for the repairs I cannot they were authorized by the customer

I am sorry the customer feels the way she does ... but in no way was this vehicle sold certified it was sold AS IS AS IS AS IS ...the customer signed 3 papers saying that ... I can forward all the papers .. the customer test drove the vehicle befor she bought it ,, also the customer drove out...

of the lot to Albany ny so 3 hours away ... we did hear from the customer that the vehicle was having issues ,, but the client refused to have the car diagnosed so we still do not know what is actually wrong with vehicle.. also we aoffered the client to bring vehicle here and we would split any repairs it may need .. the client was very aware the vehicle was sold as is ,, no warranty no certified ,, that is why they paid $5000 less then market value on the vehicle ..and I can send you that as well .. again if customer wants we can offer to fix vehicle at half costs if they like

Complaint: [redacted]
I am rejecting this response because:no one has contacted me to resolve any issue on 5/31/2014 as for vehicle repossession it was a misunderstanding that has been resolved. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
The vehicle discussed with the salesperson had power seats and that is what was agreed to. The paper was signed on 10/31/15. The True Car that you are making reference to was not found until after we discussed this vehicle with the salesperson. There was not a " build a car" feature used. That is a fabrication. The year and model was placed in True Car there were not a list of features but instead a graphical representation of selling prices in the area.
The TrueCar website was not know at the time (10/31/15) and was not used to verify any features on the car. It was used solely to compare the prices. The TrueCar has no place in your misrepresentation of a vehicle on 10/31/15. Your salesperson, [redacted], knowingly lied about the features to ensure that document was signed as I specifically made it clear what the features were needed in the car. 
 
The dealership uses unfair and deceptive practices. This pattern of behavior has been documented on other customer forums. 
 
Regards,
[redacted]

mr [redacted] had left a deposit on a special order vehicle ... he not only signed the buyers order fro the vehicle but he also signed the window sticker of the vehicle he was getting ... we had sent a flatbed service to pick up his new vwehicle ... we had vehicle in our possession in 24 hours...

like promised ,,, after leaving a non refundable deposit he bought a car somewhere else .... he broke his contract that's why we had the right to keep the deposit .. the manager scheduled for court that morning fell ill and our legal council is reopening the case ... im not sure what mr [redacted] wants but we are in legal proceedings with him currently ... we believe he is trying to strong arm us threats of bad reviews so we do not reopen his case ... we will not be bullied ...he broke his word we did not .. we will see hi in court

Complaint: [redacted]
I am rejecting this response because: This diversion is a clear example of the deceptive tactics used at this dealership. [redacted]It is very interesting that you mention TrueCar again when the TrueCar website
was accessed after the agreed vehicle with the stated features (see below) was discussed and TrueCar used solely for price
comparison.[redacted] [I have the initial email sent out in response to my accessing the website from your dealership [redacted].) which will show the date and time the website was accessed].It is reprehensible that this dealership uses
misrepresentation to take people hard earned money and think it is okay. These
deceptive and unethical practices need to be addressed and exposed. This is
clear exploitation of an older person (65+) with medical condition(s) which
limits my abilities. I was very clear and specific. I was lied to and deceived
into believing the car I agreed to had all the features I requested and needed
as a medically limited person. I did not back out of a deal. Therefore, my deposit of
$1000.00 needs to be returned. The car agreed and discussed with the specific
features could not be delivered at the price agreed to. Therefore, I did not
want the car because I could not safely and comfortably use the car presented
with my medical limitations (medical documentation can support position). The use of TrueCar has nothing to do with the core of the
issue. If clarity is needed, I should help you to understand.  The issue: I left
a deposit for a car with the following specific features: exterior: red,
interior: black or dark gray, power windows, power locks and power seats. I was
told that the car (model) I left the deposit for had these features by your
salesperson, [redacted]. However, the car (model) that was presented to me did not
have these features and I did not want it. I requested the return of my deposit
and it was not given to me. 10/31/15 - 1st contact with the dealership worked with the salesperson, [redacted]. I was clear
and specific about the features and the car I wanted. [redacted] stated that he
found the car and it was in stock. However, I would not be able to see the car
because it was at a different location and the dealership was soon closing. He
stated that a deposit would have to be left in order to lock in the price. I
was hesitant but he assured me that if the for any reason the car was not what
I expected my deposit would be returned (because I did not see the car or test
drive it at that point). [redacted]11/01/15 –
TrueCar website accessed for price comparison as recommended by an friend. [Which has nothing to do with the issue but I will place it in the timeline for supporting the fact it has nothing to do with it.][redacted]11/02/15 –
Called [redacted] to tell him I was coming in and wanted the car ready so I can see
it and test drive it. He said that the car would be ready for the test drive and for inspection. [redacted]Within
minutes of hanging up with [redacted], I called TrueCar to discuss under what
conditions, if any, would their pricing not apply. I never discussed feature
verification. I have requested and paid for a transcript of the call with the
TrueCar representative (for escalation purposes).[redacted]I got to the
dealership and was told the car was not available and still at the other location. I was
asked to test drive a similar vehicle. I got back and explained to [redacted] I did
not like the fact that this car had manual seats. I was then told that the
model only has manual seats. I told him I did not want it and wanted my deposit
back. As I explained to him, I have a medical condition which limits my range
of motion, affects my ability to grip and my hand strength is diminished
(Medical records can prove diagnosis and my previous cars has had power seats
(driver) due to this ). Therefore, it will be counterproductive and unsafe to have a car
with manual seats. He told me first let him see if he could locate one with
power seats, work with his manager to make sure I would stay at the same price
because this was a feature that we discussed. He stated he didn't think it was
that important if I was the only driver and would not be adjusting the seats
regularly. (This is not an assumption that should be made if I told you these
are the features I want and agreed to at that price).11/5/15- My
daughter and I called [redacted] because he never called. He found the car, he
stated, and he and his manager was working the numbers to keep me at the same
price. He stated he will call me that afternoon to come in and finish
everything up. He never called back. My daughter
called him back that evening at 6:22p. He stated that, the car with power seats would be an additional $2500. I said no, that is not what was
agreed to and I could not afford it. He said maybe if I choose another color,
he would be able to the car with power seats for the same because certain colors
cost more money. I give him a secondary color. He said he was call first thing
in the morning. Never called. 11/6/15 – My
daughter and I called him that evening and stated that we had to take the one with the
manual seats (because of the buyers order – although it was signed with the
misrepresentation of features) or pay the additional $2500 for the power seat
feature. I told him no and again explained why and requested my money back. He
stated that it was no way I would get my money back. My daughter and I called
his sales manager, Joe several times following 11/6/15 and have left messages.
No return calls from anyone regarding the resolution of this issue. Phone logs and duration of calls can be provided, if escalation is needed. [redacted]The resolution is the return of my deposit.[redacted]
Regards,
[redacted]

THE PROMOTION CLEARLY STATES ON THE BOTTOM OF IT THAT IT IS FROM A PROMOTION COMPANY ....NOT DECOZEN .... ALTHOUGH WE GAVE THE CUSTOMER THE COD3E THAT THEY ARE REQUESTING ...AS FOR RECIEVING THE FUNDS THAT COMES DIRECTLY FROM THE PROMOTION COMPANY ...AND IS REDEEMED BY FOLLOWING THE STEPS ON THE PAPER SHE GAVE US .... AGAIN WE DO NOT ISSUE THE MONEY NOR DO WE DO THE STEPS FOR REDEMTION ....

im sorry the customer is no satisfied with the deal they agreed too.. the client came to decozen to do an even swap on his trade .. we did everything he wanted us to do and the trade was an even swap ... we do not collect or charge taxes so we could not absorb taxes in an even swap .. we are not a...

dealer in ri so we are not sure what fees he was charged to register his vehicle ... as for the boots being ripped ,,, we discussed that at the sale we agreed to fix them if he agrred to fix the various things on his trade ,,, so we BOTH  came to the conclusion he would fix his new car and we would fix his old car ,,, now after the fact after the client signed not 1 but 2 documents showing hos new purchase was so AS IS  ,,, if he was not satisfied with the deal or the vehicle he should not have signed the deal or agreed to it .. in fact the 399 he did have to pay here we took off his sell price so I don't know anymore we can do for them ...he bought this car for thousands under retail value that's why he drove from ri to nj ... our car was online price was $9900 he actual paid $8000 so that's $1900 off the price ....

TOLD TO GET THE "F" OUT OF HIS DEALERHIP
I went to Decozen to inquire about leasing a new 2015 Jeep Grand Cherokee Limited. I was working with a very professional salesman by the name of George Labrunda who knows members of my family and also other close friends of mine. He was nothing but professional and clearly presents himself that way at all times. We were negotiating what they were giving me for my 2010 Range Rover and George had to go discuss this with the owner Jerry Cerino. Mr. Cerino came back with a Galves book and stated to me that "my vehicle depreciated another $500 in just 30 days" and I asked him "what the Galves ready price was." He said, "nobody give Galves ready for a vehicle." I replied they most certainly do when the vehicle is in the condition that mine is," and he told me to get the "FK" out of his dealership right in front of the salesman George Labrunda. I immediately replied to Mr. Cerino "that was the most unprofessional choice of words that any owner could ever say to a customer." Mr. Cerrino needs a lesson in customer relationship management and is clearly the most unprofessional dealership owner that I have ever encountered. I am following up with a letter to Chrysler to let them know how their brand is being represented in the market. There were other people in the showroom with children and I hope they heard that comment he made to me and left immediately.

Complaint: [redacted]
I am rejecting this response because:The dealer response was not true. I never sat in the car and they failed to mention the reason I cancel the deal is because the car had scratches. My son and I did visited the store June 25 and my son asked the manager why he forward the contract to the bank when my mom told you she did not want the car. The dealer said you can't sign and then change your mind so let them know when we would to pick up the vehicle so we left. I called the dealer back and said I will like to pick up the car and his reply was not until Thursday June 29 and I said what about Monday July 1 the next business day I then told my brother and we went back to the dealer to asked why she have to wait so long and it was all the sales men and the general manager that was cursing and irate and they asked us to leave and we did and they called the police and we waited for the police to arrive and we told the cops what happened. I tried contacting a number of lawyers to help me out of this situation and was not successful because of fees they are charging it was unfortunate situation for me because I don't have the money to fight with the dealer and they took advantage of me because I am a woman So I picked up the car on Thursday July 7 and I will never do business with Jeep dealer and I will make sure ever chance I get to tell everyone about my experience with this dealer. Please publish this case because I don't want anyone else have to go through want I went through with this dealer. Thank You
Regards,
[redacted]

I am very sorry the customer is unhappy with the situation ... however the contract she signed is very clear .. when we make a deal with a client and hold the vehicle for a week as well as get the client approved well we held our end of the signed deal so should the customer ...I am sorry things did not work out but her deposit is still good here and we can still honor it if the client wants to go forward

I am very sorry the customer is having a problem.... however I am very familiar with the deal... the deal clearly says (DEPOSIT NON REFUNDABLE) and signed it .. also when the client said they were concerned about not having a warranty .. we actually offered them a warranty at no charge ......

the clients aunt has called numerous times and we informed her that the car was now coming with a warranty so we were unsure why she was upset.. then the client had her coworker call and impersonate a lawyer and when questioned she said she was actually a hair dresser ... we are unclear why the client wants to cancel .. the car is ready to go and we are holding it for her..however the deposit is not refundable she signed in 2 separate spots stating that

I am rejecting this response because:  The information that I continue to receive from DeCozen is incorrect.  I have a recorded message from Chrysler Customer Care stating that my car was fixed by all the manufactor recalls on 1/23/2015.  They explained to me that [redacted] (my service manager ) has been calling me since 1/23/2015 to obtain authorization on a new starter since the one I had malfunctioned.  If DeCozen is stating that the car was NOW available for pick up on 1/26, why did they call me on 1/14 to pick up the car after informing me that the repairs (new alternator and battery) was fixed. Why did I have to tow my car back to them on 1/14? What did they fix from 1/7 to 1/13? What did they fix from 1/14-1/23 or 1/26? When did they find out that the starter modem malfunctioned?  They had my car for a total of 23 DAYS.  The same recorded call stated my car (after authorizing the new starter which I personally replaced in June of 2014) would be available on 1/28/2015.  Of course, I called DeCozen on 1/28 and have not heard back until 9:53am today stating that my car was NOW ready for pickup.  Well I have rented a car b/c of their inconsistent reports of when my car would be fixed and what the problem is regarding my vehichle.  Chrylser Customer Care authorized (paid) for these repairs b/c this was a manfacturer recall. DeCozen did nothing to assist this process as I was the one that was on the phone with them every other day trying to get updates on my car and get issues solve.  I have heard from Decozen twice, and both times was just to tell me to come pick up my car.  Chrylser Customer Care offered me 2 years (up to 4 free oil changes) due to these ongoing issues and misfortunates situation with the car itself and I greatly appreciate them since they have been the ONE and ONLY contact I had through this ordeal.  DeCozen never kept me in the loop about my car and I would not accept a trade in from this dealer.  However, I would like a discount on the price of $480.60 for the new starter. I just paid for a new starter in June 2014 which seems strangely odd to have burnt out in less than 6 months.  Something is terribly wrong here, and I refused to be the one paying out of pocket for someone's else mishap or mistake.   As I said before I am thankful for Chrylser for fixing the alternator and the battery that burnt out due to the alternator.  But my issue is is with Decozen customer service or lack of, and how I have been mistreated when it came to keeping me in the loop/inform.  I have paid over $400.00 in rentals, a car note of $363.00 and do not have $480.60 to pay for a starter modem that burnt out in less than 6 months...I would like a discount on the price from this dealer. Regards,

i'm sorry the customer is having a problem ...the customer signed the deal on 10/31/15 ... the customer had come true car and built the exact car she wanted .. the vehicle she built did not have a power seat,,, she also signed a deal explaining the msrp of the deal she was buying that was...

$27790 to $28090 so with the parameters of that vehicle it does not not have a power seat.... we would like to extend the deposit to any other vehicle she may want ... if the client would like to come in today we will try to make a deal happen ...