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BMW will be sending out letters to customers living in Zone B Priority Zone 6  when the Takata 16V-371 Recall replacement part becomes available. BMW is working to get the  replacement parts as fast as we can, but we have been requested to give priority to those...

vehicles that are in the high-humidity areas first. According to NHTSA, the Takata inflators seem to be vulnerable to persistent high humidity and high temperature conditions, such as in Florida, Georgia, South Carolina, the Gulf Coast states, Hawaii, and island territories. BMW is offering alternate transportation for those customers who do not wish to drive their own vehicle until we can provide them with the recall part.Please contact your BMW dealership who can assist you.

Attempted to communicate with customer regarding his concerns with BMW Connected Drive. Customer was not satisfied with time frame of reply and did not request further assistance.

Mr. [redacted]'s suspension issues are currently being reviewed by our field team. We will get back to you as soon as our field team completes their review

BMW has sent copy of Repair Order#[redacted] confirming Recall [redacted] was indeed performed on the subject vehicle on 4/17/13 while owned by previous owner.Customer was sent via separate email a copy of the Internal Field Report with corresponding pictues as requested.  Since customer appears to disagree with BMW's results; BMW highly encourages her to hire her own private investigator; should they find anything
different than what has already been conveyed, BMW will be more than happy to
re-address with the investigator at that time.  In the interim, BMW assistance is denied.

We are reviewing the above customer’s complaint. The customer has no idea how the crack appeared in his windshield, but is attributing it to a “stress crack”. The claim was declined previously by our market team. However he claims he has written documentation from a windshield expert supporting his...

claim. We have requested he supply us with the documentation from the 3rd party for further review.  He stated he is quite busy and will try to get it to me within the next week to week and a half.

Tell us why here...
Our Field Manager spoke directly with Mr. [redacted] days ago and is working with him to resolve his issues. I understand from our Field Manager that Mr. [redacted] is scheduled to call our Field Manager back on January 4th, 2016.  Our Field Manager offered to have a vehicle delivered to Mr. [redacted] and have his car picked up so he doesn't need to travel to the dealership.  
[redacted]
[redacted]

Please close case #[redacted] as settled: company provided requested settlement.  Thank you

Your request for assistance has been escalated to me. I am in the process of obtaining the vehicle’s repair history which I will share with BMW NA’s Regional Management Team.  As soon as the Regional Team renders a decision on what action BMW NA may take, I will contact you.  Please...

note the process may take approximately 10 business days.In the meantime, please feel free to contact me should you have any questions.   I can be reached Monday through Friday at [redacted] [redacted]

Complaint: [redacted]
I am...

rejecting this response because: BMW did not properly test or certify this vehicle for water intrusion.  They have readily admitted  that the bumper was taken off and repaired before we assumed the lease because of damage to the rear bumper which was not of the car fax report.  [redacted] BMW has told us that the seal that is place around the gas cap was not properly installed.  We incurred almost $3800 worth of damage due to these problems that BMW NA has not assumed responsibility for.  We have done nothing to the car but drive it for pleasure and maintain the car.  The bumper to bumper warranty is a piece of garbage! We  re-leased with 22,000 miles which we have used solely as a pleasure car since assuming a new lease 9 1/2 month ago!  The customer service we have received from BMW NA is deplorable.  There is a reason they received a poor rating with the Revdex.com.  They do not stand behind their warranty and we are not reimbursed in full for all of the bills we incurred we will see you in court!
Regards,
[redacted]

The business and I have worked out an agreeable arrangement, so at this time I would like to close the complaint. Please let me know if I need to do anything.

We received your letter dated 12/13/16 regarding [redacted] 2013 BMW x3 xDrive28i. BMW of North America, LLC is reviewing this matter, and I will contact you soon to discuss your client’s concerns in detail.   Kind regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

the dealership offered Mr. [redacted] $200 in goodwill towards replacing 2 tires. Mr [redacted] took it upon himself to have 1 tire replaced at an independent dealership. [redacted] BMW of Decatur, then revised the original goodwill offer to $100 towards the replacement of 1 tire. Mr. [redacted] was not...

satisfied and we have been trying to mediate the issue in the hopes of reaching an amicable resolution. I advised Mr. [redacted] I would reach out to my corp team for further review and get back to him once I heard back. this matter is still under review.

These concerns were reviewed within BMW Motorrad.  The conclusion is that there is no defect with the motorcycle; it is operating as designed.  Accordingly, the motorcycle will not be repurchased. Mr. [redacted] has been advised and we are closing our file on this matter.

Mr. [redacted] purchased his vehicle from a 3rd party with a 3rd party warranty.  The BMW manufactuers warranty was expired at the time of purchase.  Mr. [redacted] took his vehicle to a 3rd party for diagnosis prior to servicing at [redacted] Imports. [redacted] Imports repaired the...

vehicle according to the codes registered on the vehicle at the time of service.  There is no way for the service center to identify a potential future problem or anticipate repairs that may be needed at a later date. BMW NA repaired the customer's vehicle in good faith according to the customer's request with full knowledge of the cost of repairs prior to authorization and the possibility that unexpected costs may be incurred at the time of the repair based on the age and mileage of the vehicle.BMWNA had a 4 year 50000 mile manufactuers warranty attached to this vehicle.  At the time of purchase the warranty was expired.  The customer's vehicle currently has approximately 90,000 miles, 40,000 past the manufacturers warranty. BMWNA processed repairs through the customer's 3rd party warranty but is not responsible for the customer's deductable. The customer's request for reimbursement for a rental vehicle would be according to the terms of his 3rd party warranty company.

Complaint: [redacted]
I am rejecting this response because:Bmw has provided a 1 time good faith payment after a sever roof failure with the car that nearly killed me at the time I was grateful to be alive and that issue was repaired and resolved as for the 2 payments by the dealer Bmw is forcing me to go forward with a new BMW car. As a consumer I should have the ability to decide if I freely would like to choose a new Bmw or any other car in the market that would fit my needs being forced to purchase another BMW. due to this experience and the approach by Bmw to resole this situation I am unlikely to keep my 10 year relationship with BMW.I owned the car since may of 2013 and have all service records for the car the car has been in service 12 times during my ownership period that is excessive by any standard. all these services were for malfunctions in performance with the car.the company claiming to make "the ultimate driving machine" has actually made the ultimate repair machine. this has regularly interrupted the enjoyment of my purchase.loss of time bringing the car into service and back the response is by no means satisfactory  Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

As far as I know, service is not/has not been set up. The reps I spoke to at BMW Assist all referred me back to the dealer, whom there is a separate Revdex.com complaint against, the rep here also referred me back to them. I was told the digital subscriber agreement was not sent in and to speak with my dealer, which I did, my sales rep was clueless.  Again the BMW rep here, Lori, referred me to them and to speak with Elias who is the sales manager.  My complaint against the dealership directly details my experience with this individual whom is very shady to say the least. He attempted to get me to give me 1k cash saying to was part of the deposit, his words were, "Youre putting down 2500 but it will only show 1500" He said not to tell anyone, the dealership makes enough money, he needs it.  This was  explained in my complaint and I will not contact this person in regard to my connected drive working/not working.  No one from BMW has contacted me, no voicemail was left. As stated before, numerous calls were made previously to BMW Assist and BMW USA, I was either referred to dealer or back to BMW Assist by BMW USA reps, I won't be making any further calls as they have been exhausted.  Please mark this as unresolved.
[redacted]

[redacted],   2012 BMW 750Li xDrive Sedan, VIN: [redacted]   BMW of North America, LLC has received the complaint and attempted to reach an amicable resolution with Mr. [redacted] regarding his concerns. BMW of Orland Park and BMW NA offered Mr. [redacted] a onetime payment of $1,600.00, as a goodwill...

gesture regarding his experience with the above referenced vehicle.   Mr. [redacted] verbally accepted our goodwill offer on July 26, 2016. The check has been processed and should arrive within the next business week.   Please contact me at [redacted] with any questions.   Kind regards,   [redacted] Executive Customer Care Customer Relations and Services

We have received your letter regarding [redacted]. BMW of North America, LLC is reviewing this matter and will be in contact for further updates on the case. Thank you.  Kind Regards,[redacted]