Day & Night Heating & Cooling

Regretfully, the fulfillment of the $200 Visa Debit Card that Mr. [redacted] chose is delayed at this time.  We sincerly apologize for this inconvenience and expect to resume delivery as soon as possible.

It was found that this customers brakes were rusty, which is outside influence. BMWNA covered 100% of the parts as a goodwill gesture.

The customer can contact our dealer in his area who will arrange for a rental until the parts are available for the recall.

BMW of North America will not be assisting with the retrofit of the combox.  This vehicle was ineligible to receive the retrofit and the campaign expired.  This was never a warranty or maintenance matter.  There was not an active BMW Assist subscription.Per the guidelines, a customer-pay situation applies to a customer without an active BMW Assist subscription and not included in the discontinuation service action.  Customers affected by the infrastructure change, but do not have an active BMW Assist subscription, can update their vehicle to reactive these BMW Assist functionalities by:Purchasing a COMBOX Next Generation and associated hardware.Paying for installion labor and programming.Reactivating their BMW Assist subsctiption.Please refer to your local authorized BMW service center.

Complaint: [redacted]
I am rejecting this response because:
II was treated very...

poorly, no one called to apologize and I missed an entire days work.1 credit of a car payment makes this right. In addition , my driver side door locks are damaged due to my vehicle being entered without the key and personal items items that were in my car are damaged.BMW needs to own this not the towing company.  
Regards,
Barbara [redacted]

Complaint: [redacted]
I am rejecting this response because: there is no resolution stated in the response.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The BMW Assist is not working...Also the car does not have the alarm or honk that I was told it will by pressing the panic button. It does not even beeps while locking and unlocking the car, not even flash. In regards to the key..I already replaced the batteries in the key...it has a new battery..still not working properly.
Regards,
[redacted]

[redacted],  We have received the complaint and have been in communication with Dr. [redacted] via telephone and email.  As a onetime goodwill gesture, we have agreed to provide reimbursement in the amount of $132.28 to Dr. [redacted]. The check will be mailed within the next two business to the...

preferred addressed supplied by Dr. [redacted]. Please contact me at [redacted] with any questions.  Thank you.  Kind regards, [redacted]Executive Customer CareCustomer Relations and Services

I am rejecting this response because:
The damage is clearly from normal use of the vehicle and is present in multiple locations. I expected much better workmanship from BMW and even more disappointing is their refusal to stand behind their products.

The customers request has been denied.  Per the Service Manager [redacted] [redacted] at [redacted] BMW, Lakeland, it has been determined there is an indention in the door panel that can only form from something being pressed up against the door panel for extended period of time,...

not from water or cleaning the panel.

I am rejecting this response...

because: I'm not confused with the warranty coverage but to validate the terms and conditions only to be given the wrong information and going in circles. The language appears to frame me being at fault which I know I double checked thus the multiple calls to BMWNA for further clarification.

I received the Revdex.com complaint on the above customer. I reached out to her today, but had to leave a voice mail. This matter had previously been reviewed and the customer was offered 10% goodwill assistance towards the repair. I will ask my team to review the matter again and let...

[redacted] know what the outcome of that review is. I will share the outcome with you as well.

The request for Mr. & Mrs. Mcgrath's 2012 BMW X5 was reviewed by the executive team. They requested coverage of an engine related repair, and BMW of North America is able to assist by covering 50% of the cost as estimated by BMW of Mount Laurel.

BMW has pretty much done nothing, aside from referring me back to dealer, whom a separate complaint was also made...

against.  The Revdex.com here in [redacted] has a complaint on file. BMW email reply stated to contact Elias at dealer, this is the sales manager who I dealt with and tried to get me to give him 1k cash, which was not part of the deal.  This person is very shady/unsavory to say the least.  I did previously reach out to dealer, my sales rep was clueless as to what was going on.  As stated in initial complaint, BMW referred me back to BMW assist in regard to Connected drive, reps there stated dealer was supposed to set this up. Apparently, they did not send over the electronic subscriber agreement, as told by several reps at BMW assist. You would think BMW USA would reach out to dealer and or BMW assist to work this out, apparently not.

I did not reply yet as I was waiting to receive the check. It just received yesterday. Although the company resolved to complaint, it took me threatening legal action before they agreed to pay the amount. Thus you can leave it as resolved, but not to customer satisfaction.

As previously advised this is a dealer issue not BMWNA.  Dealers are privately owned and operated.  The contract was signed with the dealer not BMWNA.

BMW NA has extended a goodwill offer to the customer for a $700.00 future service credit at [redacted] BMW (this offer can be used for tires, accesories, and BMW items).  Thank you.[redacted]BMW of North America, LLC Customer Relations and Services

To Whom it May Concern:We have received the issue outlined in the customers Case #[redacted] dated 8/25. Please allow 10 days for us to review and provide a final decision. Kind regards,John

Please be advised we have reached an amicable goodwill resolution with the above customer. He also agreed to contact your office to confirm same.

I am rejecting this response because:Lindsey with BMW refused to return any of the 4 messages left over a 2 week period, or any of my emails, tel:1-866-275-6464 ext 8444. I am more than happy to pay out of my own pocket to have my car Inspected at crown MINI of [redacted], however I e-mailed and called her multiple times asking if BMW would cover the engine repairs if the timing chain tensioner and rail did indeed malfunction and break, and the repairs listed were confirmed to have been completed. I have received no response at all to my inquiries, making it clear to me that Lindsey was attempting to throw another hurdle up to avoid addressing a manufacturing and design defect BMW is liable for. I want my question answered straightforwardly, because I'm not paying out of pocket for an inspection if BMW has no intention of covering their product under any circumstances