Dandridge Water

Complaint: [redacted]
I am rejecting this response because:
Both the physician and the provider had my details which is verified by you know .Originally [redacted] was denying that you did not have my date of birth . This looks like a scam and I again request you to refund me .
Regards,
[redacted]

I will place a stop payment on the check as it was mailed to the address on the Explanation of Benefits and invoice, in Anchorage AK.  I will have it reissued to the [redacted]

Good afternoon,Please be advised that we have an outstanding invoie in collections. The invoice number is [redacted]. For date of service 03/09/2017. We were provided [redacted] as your primary insurance. [redacted] denied stating you were not covered on the date of service. Five invoices were sent to your...

home requesting additional/primary insurance information. We did not receive a response. Therefore the invoice was placed into collections.Please provide your primary insurance information, including insurance name, policy ID, group number, policy holders name and claims address from the back of your card and we will remove your account from collections and submit to your primary insurance.Sincerely, MichelePatient Advocate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because: Poor customer service, shady business practices, worst "healthcare" company I have ever had to deal with.  No apology for a mistake made on your company's part.  Had my correct address from the beginning.  Nothing but excuses.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because: I am attaching the 3rd or 4th notices after repeated calls to Quest
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This does not address in any way the fact that charges were billed to Aetna almost a week prior to the patient visit at Quest McLean. As of this writing [redacted] did have blood drawn, but 5 days BEFORE this visit, Quest had sent a claim to Aetna, as mentioned in the original complaint. Moreover, now that she has had blood taken, Quest sent yet ANOTHER claim to Aetna for more money. So to recap, 1. Why was a claim submitted days before we even elected to have a specimen drawn, and 2. why are there two claims for one service?Additionally, not being open on weekends is absurd in the customer service industry. Do you honestly expect people to take vacation from work to call you about your unethical, shady billing practices?
Regards,
[redacted]

Dear Ms. [redacted]:Mr. [redacted]'s credit card was refunded on 3/10/16.  It appears the incorrect insurance identification number was entered at the time of service and was overlooked by Mr. [redacted] when he reviewed the order and signed it indicating the information was correct.  He...

contacted us on 2/17/16 and updated the identification number.  A refund request was put in at that time.  Refunds can take up to 4 weeks, however in this case it was three.  We apologize for the delay.  Should Mr. [redacted] need services in the future, it is important that he reviews the information on the order for accuracy.  This will prevent this from happening again.  Sincerely,[redacted]

Please provide me with a copy of the invoice, the insurance EOB and the email receipt she received online.  Due to the age of the account, the bill has been purged, therefore, I will need this documentation in order to pull from archives and order a refund. Sincerely,Maegan M[redacted]

Complaint: [redacted]
I am rejecting this response because: I have sent in my bank statement several months ago to show that the checks and money has gone out of my account.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I didn't authorize you to keep my card on file!!! I was not told I would get automatic charge. Anyway, reported the situation to my bank and you should send me a bill. Next time, provide me a paper that's I sign agreeing to this. You have no authorization to keep my card on file and make charges! 
Regards,
[redacted]

When she receives the copy of the order I mailed to her she should take it to the ordering physician's office.  We simply received the order and specimen and processed it as requested.

Dear Ms. [redacted]: I had our Florida Blue Billing Analyst review Mr. [redacted] invoice and contact their liaison for clarification.  Based on their findings the bill was adjusted today to a zero balance.  Please assure Mr. [redacted] that he does not owe anything on this account.  Sincerely,[redacted]

Dear [redacted]The collection date is a required field when processing a test order, however, the time is not.  If the time is not recorded on the order when the blood is drawn, it will not be on the results.  If it is recorded, it will be on the full report.  If this is something [redacted] would like to see, she would need to make sure that information is entered in the system when her order is being processed.Sincerely, [redacted]Patient Advocate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our records indicate Ms [redacted] was misinformed by our Customer Service Representative when she called as she has a government plan which was listed as an exclusion at our Patient Service Center for the plans we accepted.  Based on the misinformation provided when she called, we've adjusted her...

invoice to a zero balance.

Dear [redacted]We mailed the original invoice on 5/19/2016 to [redacted]  The invoice was returned to us by the US Postal Service indicating the address was "insufficient".  We reached out to two of our outside vendors to...

obtain an updated address with no success.  The account was then turned over to our collection agency for further research and collection efforts.  Because this was a mail return and not an invoice that was ignored by [redacted], we did not report this to the credit bureaus.  The address referenced in this complaint doesn't indicate an apartment # so I am still unable to determine what [redacted]'s correct address is or if the US Post Office returned in error. Sincerely,Maegan M[redacted]

Dear Ms. [redacted]:I reviewed Ms. [redacted]'s invoice and found we bill her insurance with the diagnosis information her physician provided.  The insurance processed the charges and applied $257.37 to her annual deductible on 4/28/16.  Ms. [redacted]'s credit card was processed on 4/30/16 for the...

pre-authorized amount of $140.00, and applied to the account on 5/2/16 leaving a balance due of $117.37.  It wasn't until 5/6/16 Ms. [redacted] contacted Customer Service to state she is disputing the charges with her insurance and felt her physician misdiagnosed her.  We placed the account on a courtesy hold for Ms. [redacted] for 30-days.  To date we have not heard from her physician who would need to contact our office and correct their mistake if one was made.  Sincerely, [redacted]