Dandridge Water

I have investigated Mr. [redacted] concerns and found we received an incorrect address on the order.  The order referenced [redacted].  When we were notified that the address was incorrect, we reached out to Dr. [redacted] for updated address information. ...

Unfortunately, we were not able to obtain updated information and the account was turned over to a collection agency for further collection efforts.  Attached is a copy of the invoice for Mr. [redacted] reference.  Please note, the bill was addressed to M[redacted] as the responsible party.  We've contacted the collection agency and closed the account with them.  Please assure M[redacted] that t his did not affect his credit or his son's.

Dear Ms. [redacted]: We billed [redacted] $1108.64.  Of that, $314.80 was a negotiated discount and $41.08 was paid by insurance.  There were three tests performed that were denied by insurance totaling $752.76.  This is the amount we have been billing Mr. [redacted]....

 The insurance claim number is [redacted].  To date we have not received payment, nor have we received anything from the insurance company to indicate they reprocessed and paid additional monies.  If Mr. [redacted] has documentation showing that the insurance reconsidered the three denied charges, please have him forward a copy to me. Sincerely,[redacted]

Dear Ms. [redacted]: Mr. [redacted] physician contacted our office on 5/19/16 and provided an additional diagnosis code to submit to Medicare.  We resubmitted the charges with the new information and a refund was processed to Mr. [redacted] on 5/26/16.  check [redacted] was mailed...

yesterday to Mr. [redacted] for $142.77. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

It is the patient's responsibility to verify their benefits with their insurance prior to having services performed.  Upon request, pricing is available prior to having services performed.  She will need to discuss why the testing was ordered with her physician.   The order [redacted]...

[redacted] presented to our office on 4/29/16 is dated 4/15/16.  She had time to verify this information prior with [redacted] her physician and Quest. Sincerely,Maegan M[redacted]

Dear Ms. [redacted]:Please inform Ms. [redacted] that I've adjusted her bill to a zero balance as a one-time courtesy.  Ms. [redacted] presented a [redacted] order at a Quest facility.  As it states on our website we accept [redacted] of DE in DE and in PA, however, that does not mean we are the...

preferred provider and services will be covered.  The insurance carrier determines how the claim is processed. In the future she should go to [redacted] as her physician instructed her to.Sincerely,[redacted]

Dear Ms. [redacted]  We have granted Mr. [redacted] a one-time courtesy adjustment on invoice #'s [redacted].  Both invoices now reflect zero balances.  Please inform Mr. [redacted] this is a one time adjustment and in the future he will be responsible for the full...

amount. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
At least , Quest can explain why the procedure is so expensive, whether it is labor, procedure or anything else. The response shows that the practice is very indifferent and authoritarian to patients. Clearly an industrial monopoly.
Regards,
[redacted]

The charges are for testing on a specimen collected by the physician, not at our McLean office.  The physician sent the specimen to us for testing therefore, we billed the insurance for the testing we performed. Sincerely,[redacted]

Dear Ms. [redacted]: Please forward me the invoice number in question as I am unable to locate services for a [redacted] Sincerely, [redacted]

Dear Yingge,Thank you for contacting Quest Diagnostics regarding your invoice.   I am sorry for the frustration this has caused, in addition to the inconvenience and time you have had to spend calling your insurance repeatedly.Please be assured  your invoice is now at a zero balance...

and you will no longer receive any bills from Quest regarding the services for date of service May 9, 2017. Attached is a zero balance statement.  I have also mailed a copy to you.I appreciate the opportunity to respond to your concern.Sincerely,KateKate W[redacted]Customer Experience/Patient Advocacy

[redacted]Upon review, I found the physician provided one diagnosis code on the order which was V700.  This code is an ICD-9 code which became invalid on 10/1/15 according to Centers for Medicare and Medicaid Services (CMS).  Our records indicate [redacted] from Dr. [redacted] office...

contacted our office on 5/13/16 and provided two ICD-10 codes.  Ms. [redacted]' invoice was resubmitted to [redacted] for reconsideration with this updated information.  At this time we are awaiting their response.  [redacted]

Dear [redacted]We've reviewed [redacted] invoice and there is indication that he applied for our Financial Assistance Program.  Please provide me with a copy of the letter he received so that I can investigate this further.In regard to the wait time to speak to someone, we have been...

experiencing higher than normal call volume.  We do our best to answer calls quickly, however, we have been experiencing some longer hold times as well.  Sincerely, Maegan M[redacted]

Dear Ms. [redacted]:The only insurance information provided to us on several occasions that all lead to denials was [redacted]d id #[redacted].  We've submitted this four times starting in October.  Please send me a copy of the front and back of the insurance card that was...

effective October 2015. Sincerely,Maegan [redacted]

Complaint: [redacted]
I am rejecting this response because:
I do not put up with sarcastic responses and blaming me for the mistake they made. They copied my new insurance card so they put in wrong information. So no it is not my responsibility to look over when that information is not present on any forms. You can rest assured myself nor any of my family will ever use your business again especially with the rude and unprofessional people that are employed. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
While I thank Quest for contacting [redacted] for me, which I had done, and [redacted] advised me the mistake was on the part of Quest. My question is why did it take me filing a complaint through the Revdex.com to get a resolution? I spoke with a Quest representative and a supervisor who only wanted to get smart and argue with me. I can promise you one thing I will not use Quest again and will have it marked in my file as well as my families file, not to send my tests through them. Not because of a billing error but because of how it was handled by a supposed supervisor. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Dear [redacted] should contact her physician and explain to them what their error has caused.  The physician can contact their Sales Representative and request and authorization for adjustment. Sincerely,Patient Advocacy

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as it sounds as if there was miscommunication on both sides.For the second test I had called in and asked very specifically on 1/4 if the sample was still viable because I was willing to go give another if it was not. But told that it was because (they say at least) they had asked the same and were told that if they did the test immediately it was. I went on to take medications and was told a week later that it had never been viable in the first place. I will be contacting the physician's office as well, as from your reply it seems they were mostly in error. But am tired of the run around I'm getting.
Regards,
[redacted]

Dear Ms. [redacted]: When Mr. [redacted] question the cost of the testing, the phlebotomist entered all the tests into the system and placed the order on hold to get the pricing.  The cost was $300.00.  When the patient could not pay for the testing, the order was cancelled and the blood was...

not drawn. Sincerely,[redacted]