Dan Perkins Subaru Inc

We have called the customer on both numbers we have on record on numerous occasions and have not received any response from her
Thank you
*** *** **

From: j r*** ***] Sent: Friday, September
30, 2:PM*** *** *** *** ***Subject: Re: Your complaint has been received They issued the check this morning

Hi *** *** ,
The Sales manager from Subaru dealer called on June 07th and have credited my
account
Thankyou for your time and solving the matter so quick
Thanks
*** ***

We have contacted the customerI have spoken to Mrs *** and will be speaking to Mr *** when he returns from work to find a resolution*** ***

Hello ***,
Hope you are wellThis complaint was already taken care ofI was told we e-mailed that too Revdex.com last week
We presented *** *** with a check in the amount he requested** *** left a satisfied customer
Please call me if you have any questions
Thank you,
*** ***
Dan Perkins Subaru
***
***

We have been in contact with *** ** *** who have offered $as assistance towards the purchase of a new car.
*** has told us that the vehicle is operating within specifications
I have ,however continued to work with *** of
America to find a better resolution as the customer has refused their offer
I expect further information from *** of America later today
*** ***

Complaint: ***
I am rejecting this response because: He *** never said he
would fix the head gaskets that is not true I told him I wanted a replacement this car is not safe to drive Since the day I bought this car we have had broblems : came to pick it up and the dash board did not work, the car was filthy dirty it started to over heat months after also burnt oilI brought it to my mechanic to see what the broblem was told by *** *** this car was unsafe and should have never been sold I made the mistake by trusting *** and his company he knew how I felt about getting a safe car I told him it is for my daughter !! We have had nothing but broblems with it Just weeks ago we had to stay on the phone with my daughter because she was so afraid the car was rattling and shaking every time she went to stop ( she was heading to school at the time) we had to go up to pick her up I also would like you to know when my husband and I went to bring the car back to Dan Perkins *** tried to say we took the car to our mechanic before we bought it we did not he then confirmed we didn't.. I do not want the car fixed for the reason less than a year a blown head gasket and more I payed cash of $5,plus $on a trade in only 71,765miles should never have happenedI again state he never offered to fix the car his offer was to get us another car and give us around $2,for the car that is how we left it *** said he need time to find a car My husband felt it was not safe to drive the car home *** agreed to leave it there..
Sincerely,*** ***

We have tried to contact the customer but to no avail
The vehicle is a *** *** which is associated with *** not ***
We do not have a record of any complaint other than the battery issue that was resolved immediately
As far as airbags
deploying in an accident that depends on where the car was hit and the severity of the impact
The price offered was as agreed
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution is satisfactory to me.
The mailing address for the refund is:
** *** ***
*** *** ** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I wish to disagree that I left as a satisfied customer.While they did refund some money to me-nobody ever apologized for what they did,or even acknowledged that they did the wrong thing,and treated me badly.I will never do business with them ever again,and nor will my family or friends
Sincerely,
*** ***

***,
Our business manager *** *** will process the refund paperwork today
Thanks
*** ***

Mr. [redacted] was never quoted 36 or 42 months in the e-mail conversation. Mr [redacted] then made an appointment and with a sales consultant. The numbers that were quoted were for a 42 month lease. He was unhappy with the 42 month term when we presented it. Rather then speaking to myself...

or any other manager he left and contacted the Revdex.com.
After speaking to Mr. [redacted] in person, He has decided to lease a 2015 Subaru Forester and has a deposit on a specific vehicle.He has not picked up his vehicle yet, Mr. [redacted] assured me that he is completely satisfied with his  purchase at Dan Perk. ins Subaru.
P.S. Please see attachment for written verification from the customer.

Dan Perkins will refund the $100.00 deposit and reimburse the $154.00 for the customers in section.
We will call the customer to initiate the refund.
 
Avrom S[redacted], GM

From: [redacted]
[redacted]To: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
The General manager has resolved the issue with the vehicle.  Customer satisfaction indeed I'm happy with the resolution

Complaint: [redacted]
I am rejecting this response because:
I feel we are very close to reaching a mutually satisfactory resolution. In the interest of not losing my complaint as presumably resolved, as per the 7 day response time limit, I just want to confirm that this complaint has not yet been resolved as I am still awaiting an offer of compensation which we have previously agreed to negotiate, however as soon as I hear back from [redacted] whom I'm currently having trouble getting in touch with, I think we will be able to get this resolved. 
Sincerely, [redacted]

Dan Perkins Subaru has called and emailed  Mr [redacted] on numerous occasions requesting an estimate from his technician in California for the repairs necessary on his vehicle.We have yet to receive this.I spoke to Mr [redacted] again today who assured me that he would fax the...

information to me in about two to three days so that we can resolve this issue.Dan Perkins Subaru is committed to our customers satisfaction and we are sure that we can reach a satisfactory resolution.[redacted]

Complaint: [redacted]
I am rejecting this response because I have heard...

nothing but snide remarks and LIES I was sold a car that is problematic a replacement will not an option so there is nothing to discuss I waa cheated point blank. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
William Riley

[redacted] has been refunded the warranty,. The money was sent to her address in [redacted]
She has been contacted with this information

Complaint: [redacted]
I am rejecting this response because:  I have heard this before, hopefully this time it is true. Will let you know when I actually have it in hand. Thank you!
Sincerely,
[redacted]