Cydcom Heating & Air Conditioning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was two people with me that can confirm that they never indicated that I would not get the $500.00 back I sign the slip to hold the car we where getting finance from the bank not the dealer the car was for my niece she later stated she didn't want the car I called them immediately to let them know that we would not be purchasing the carMy niece and *** *** *** was with us because has great knowledge of cars because it was a used carThey did not once let us know that I would not get my deposit back I am NOT lyingThank You*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Chrysler Jeep of White Plains response to my complaint
#*** is an outright lie. I maintain
that I was NEVER ADVISED THAT THE VEHICLE CAME WITH A YEAR 100,000. WARRANTY.
I am a single mother on a limited income. I would never have purchased an additional
policy had Roger had he been up front, honest and advised me that the vehicle
already came with the abovementioned policy.
This was just one more example of how Chrysler Jeep treats their
customers once a sale is finalizedAdditionally,
for Chrysler Jeep headquarters to state that this was a “dirty trick”, well
that says it allAs for Nick, he NEVER
explained anything to me, as our conversation was brief. He was defensive and condescending from the
onset of the phone call and when I told him I wanted to speak to the man that
sold me the policy, he said he would have him call me. To date, 5/**/16, I have not received a
return phone call.
In their response to my complaint, Chrysler
Jeep stated “Upon further review, we
called Zurich service contract and they informed us that the customer attempted
to make a claim on the contractThe claim was denied because the allowable
mileage had expiredThis appears to be pure fraud and misstatements of the
facts.”
Fraud is a strong word and Chrysler Jeep
should get their facts straight before making such an inflammatory and libelous
statementThe first time I was aware that I had additional coverage on the
vehicle was when I provided the Harrisonburg Dealership in Virginia with the
Zurich policy and the service manager (Teri) advised me that the Zurich policy
was no longer valid but that I had the original
policy on the vehicle because it was a certified pre-owned vehicle. I didn’t know she tried to put a claim in on
the Zurich policy and perhaps she did not.
Going forward, I wouldn’t put too much weight on the questionable
statements made by Chrysler Jeep personnel.
Stereotypical car dealership……..Shame on you
To the Revdex.com, I hereby do not accept and continue
to dispute Chrysler Jeep’s explanation of the events of 3/**/13.
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

there is simply no kind way to state that guy forgione and augie defeo are lying. The salesman was not able to provide the car I wanted for the price agreed on. The contract I signed was in fact non refundable UNDERSTOOD. HOWEVER, the salesmen in this established told me there was an additional chare for new plates and jeep corporate headquarters could not understand why my credit card company denied my claim. Jeep corporate headquarters has been trying to speak to these people for weeks and have been hung up on and not returned any calls to their own companys headquarter. My credit card company was requiring me to retrieve something impossible. The credit card company wanted a letter from white plains dealership stating they were unable to deliver the vehicle as specified for the the price specified. Which is obviously something I could not get from a dealership that is lying to me to begin with . They did not purchase any vehicle for me ! They tried to bait and switch me into another vehicle for a price higher than agreed on and stated they forgot the charge for new plates and a fee to order a car outside the dealership.  The dealership has a non refundable contract which I signed however if they were able to deliver the car I wanted for the price I agreed on I would have no motive or reason to not continue with this dealership. I am exhausted by dealing with these misleading people. if you take a look on there reviews online I am not the only consumer who feels they same way . Additionally, through replying to this complaint this dealership  tried to again misrepresent the facts. The following is a quote from the response of the white plains dealership " Long after  the vehicle was in our possession, the customer called to cancel his order and we communicated to him that his refund was non refundable. He scoffed at the thought and said "we'll see about that" ". This is a total fabrication. The imagination, and deceit inside these white plains salesmen is unsettling. We both can furnish documents upon your request. Which doesn't change the fact that they altered the terms on the deal after that contract was signed and never delivered the car I ordered for the price we agreed on. Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This review was done by the daughter of the buyer. The daughter was not here during the purchase transaction and when she came to the dealership, she made false statements and unjustifiable accusations. We corrected these false statements to her.The installation of the manufactures sensors was done...

as per specifications and they are slightly different than the sensors installed at factory (at time of original build). This slight variation is not unusual on items installed on vehiclesThe job was completed 100 properly. The customer’s daughter  asked to have the bumper replaced as it is a “plastic bumper not even a crazy expensive bumper”. Again, a slight misconnect as the bumper is in fact relatively expensive, probably in the $1,000.00 range.We sold, delivered and installed the sensors as requested. Everything was done and explained to the customer thoroughly. This is a review that has no merit Tell us why here...

We spoke to the customer this morning. He has agreed to remove his complaint. WE ARE SERVICING HIS TRUCKS AS PER HIS REQUEST AND AGREEMENTCase should be closedthank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
While I appreciate that White Plains Jeep is doing its best to maintain its integrity as an honest dealership, as a customer, my only concern is that the product I was sold (a Jeep Certified Pre-owned Vehicle with extended warranty) was misrepresented and it should be the responsibility of the dealer to honor what was sold regardless of what information was available to them at the time of sale.  This was not a private sale or a "Craigslist type" transaction but with a licensed JEEP dealership.  IF the mileage is indeed understated by 40,000 miles, I overpaid by thousands for the car, regardless of who the culprit is (a Sears mistake, odometer rollback, etc).  Customers pay a premium at dealerships to obtain certified pre-owned vehicles they can TRUST, so this should not be taken lightly. The correct course of action in this type of situation would be to make things "right" with the customer, and then investigate possible implications in the matter.  Not make the customer wait while an investigation is conducted.  While I wait for a resolution, the trade-in value of my car will continue to drop as the car is daily driven.  Not only that, but the deal that I have been offered by another dealership (incentives etc.) will only last until the end of April 2017, so time is of the essence in resolving this matter as I am not financially able to move forward under the current circumstances that are devaluing my trade-in vehicle. My complaint will remain unresolved until either a correction is made to [redacted], or I am compensated for the damages.  This problem was uncovered by another Jeep dealer that I was working with on a new automobile when trying to initiate a trade-in.  At the time I was told that my trade-in value would drop by as much as 35% due to the "unknown mileage". I am hopeful for a positive resolution to this matter.    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The request was made by me to replace the bumper, if I had my daughter help me translate in English and help me write this complaint it's because I have given her permission to do so. I brought the car at your dealer a few days after I signed the lease to have the sensors installed. Your service department kept the car for 9 hours and the results are not worth the $795 that was added on to my lease. I am not satisfied with the sensors. There was no false statements and no unjustifiable accusations made. Just a client bringing to your manager's attention his dissatisfaction.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

there is simply no kind way to state that this customer is lying. The customer after extensive negotiations and deliberation placed a binding, non refundable deposit to the dealership for a vehicle to be located. We located and purchased the vehicle 100% meeting customers order. The customer has...

exhausted attempting to get his refund with the credit card company. He has been rejected several times. Additionally, through an intermediary, [redacted] tried to again misrepresent the facts and was told he was wrong.Our buyers order is signed and agreed. It states the refund policy. We purchased a vehicle meeting his request 100%. Long after  the vehicle was in our possession, the customer called to cancel his order and we communicated to him that his refund was non refundable. He scoffed at the thought and said "[redacted]"We have all documents and we can furnish upon your request. is there an email we can send documents?thank you

Much to our collective disappointment I have answered the customers complaint. We reserve the right to complete ALL paperwork and make sure that everything is in order prior to the final exchange. I will admit that our recognizing the error was not done in a  timely but it was done before the customer took possession of the car. Regarding the safekeeping of customer information, we shred documents and have a shredder on the showroom. Additionally, all desks have secured (with keys) files. We also secure customer information in 3 secured offices with lock and files until the final exchange is made at delivery. Furthermore, all completed documents are secured in a safe accounting department on the seconD floor of the dealership and this area is not visible to the general public.Lastly, in my last face to face meeting with the customer, we had offered to absorb almost $3500.000 of the deficiency. The customer was disappointed that we could not cover the full amount but seemed acceptable to this offer. The next day she claimed that it did not meet her budget and declined the offer. We spoke about revisiting this transaction on a month to month basis with the hope that we could bridge more of the difference.

[redacted] is not being truthful. in fact, she signed a buyers order with our sales rep Gabriella that clearly states the refund policy. Additionally, our business manager clearly communicated that the deposit was binding and non refundable. The documents speak for themselves and the communication will be a he said/ she said.[redacted] has no personal interest in stating what he told top tis customer but is merely stating the truth and reinforcing the signed documentsthank you

Pleae provide me with an email or mailing address and I will furnish you with all documents related to this transaction. This customer is sadly un denial  and the documements will prove how lacking in honesty he is.you can also reach me at ###-###-####Augie D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I will consider the complaint resolved once the [redacted] is corrected. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Thank you for your response, however there is a major error on line 7 that seems to keep coming up that is missed. This is where one of the major errors begin. When my husband and I signed the buyers agreement and gave our $500 deposit to Ted, he took a copy of my lease payments stub showing the remaining 18 payments AT THE TIME THE ORDER WAS WRITTEN. That is to clarify one issue.Secondly, the buyers order does NOT state buy out "residual value" of lease. And neither did the one that they purchased form us the time before this one. We are repeat customers and Ted worded it the same way. It states to buy out lease. The dealership has the right to reappraise the vehicle, true, but the facts didn't change . The dealership was aware of the 18 months owed at the time of signing and the mileage. Why they are saying they did not know now, I am not sure[redacted] made copies of my payment stub, my drivers license and registration. He looked up my credit and told me it was absolutely perfect. He said I was a repeat customer and he would "take care of us" What he did on his end we had no knowledge of . We did not know that the dealership was going to lose money, until Monday. As far at my insurance company goes, I did give consent for the dealership to transfer insurance on Monday when I was told all was okay and that I was going to pick up the car. When I went to the dealership , the gentleman that I had spoken to about my insurance saw me, he said "don't worry I didn't push the insurance through yet just in case this deal doesn't go through. I didn't want you to be without insurance" He also said sorry and gave me a sympathetic look. For that he shall remain nameless because he was kind. Due to this I never rechecked with my insurance company.  All the proof should be in the folders this dealership keeps. However, records seem to be all over the place, and one hand doesn't know what the other is doing. Why would the car even be purchased without double checking this whole deal. That is not my fault. They let my husband test drive the vehicle on Saturday and if we had more time that day the paperwork was going to be done THAT day but my husband had a class to attend. So WE asked if we can come back on Monday to pick up the vehicle. The paperwork was supposed to be completed but again they were disorganized and it wasn't ready. Nick told us on Saturday "you got a great deal" Never did he say this deal wasn't going through. I will now add to all this that now I feel very uncomfortable since there are so many inconsistencies , that this dealership does not handle people's personal information properly. I am concerned that at each persons desk, each time I have gone there is a box under the desks that personal copies are tossed into. While I was sitting there I could have grabbed a stack of someone else information had I wanted to. I am concerned that since my paperwork and information seemed to be not in proper folders etc that there could be a potential problem..Thank you . This is all a mess. What a shame
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]