Cydcom Heating & Air Conditioning

This customer has alleged that there was a rollback of the odometerUpon being informed of this possibility, the dealership has investigated thoroughlyThe customer who traded in the vehicle originally signed a federal odometer disclosure stating the mileage and we subsequently sold the car to [redacted] with the stated mileage as being accurateWe had [redacted] bring the vehicle to our service facility to perform a DRB check and there was no odometer rollback indicated (the DRB measures the accuracy of the odometer) We have recommended that [redacted] bring the vehicle to an indepebndent service facility to perform a DRB checkWe have been in contact with [redacted] and the original customer of the vehicle [redacted] At this time, [redacted] is working with Sears service facility in an effort to correct what he believes is an error caused by the Sears service facilityWe do not believe based on our investigation that there is a rollback of the odometer and if further results prove wrongdoing, we did not commit the fraud nor are we a part of any complicit part of an odometer rollback [redacted] only reports on the information provided and if such information is incorrect then the [redacted] report is flawed for accuracy

We spoke to the customer this morningHe has agreed to remove his complaintWE ARE SERVICING HIS TRUCKS AS PER HIS REQUEST AND AGREEMENTCase should be closedthank you

This review was done by the daughter of the buyerThe daughter was not here during the purchase transaction and when she came to the dealership, she made statements and unjustifiable accusationsWe corrected these statements to her.The installation of the manufactures sensors was done as per specifications and they are slightly different than the sensors installed at factory (at time of original build)This slight variation is not unusual on items installed on vehiclesThe job was completed properlyThe customer’s daughter asked to have the bumper replaced as it is a “plastic bumper not even a crazy expensive bumper”Again, a slight misconnect as the bumper is in fact relatively expensive, probably in the $1,range.We sold, delivered and installed the sensors as requestedEverything was done and explained to the customer thoroughlyThis is a review that has no merit Tell us why here

Much to our collective disappointment I have answered the customers complaintWe reserve the right to complete ALL paperwork and make sure that everything is in order prior to the final exchangeI will admit that our recognizing the error was not done in a timely but it was done before the customer took possession of the carRegarding the safekeeping of customer information, we shred documents and have a shredder on the showroomAdditionally, all desks have secured (with keys) filesWe also secure customer information in secured offices with lock and files until the final exchange is made at deliveryFurthermore, all completed documents are secured in a safe accounting department on the seconD floor of the dealership and this area is not visible to the general public.Lastly, in my last face to face meeting with the customer, we had offered to absorb almost $of the deficiencyThe customer was disappointed that we could not cover the full amount but seemed acceptable to this offerThe next day she claimed that it did not meet her budget and declined the offerWe spoke about revisiting this transaction on a month to month basis with the hope that we could bridge more of the difference

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: there is simply no kind way to state that guy forgione and augie defeo are lyingThe salesman was not able to provide the car I wanted for the price agreed onThe contract I signed was in fact non refundable UNDERSTOODHOWEVER, the salesmen in this established told me there was an additional chare for new plates and jeep corporate headquarters could not understand why my credit card company denied my claimJeep corporate headquarters has been trying to speak to these people for weeks and have been hung up on and not returned any calls to their own companys headquarterMy credit card company was requiring me to retrieve something impossibleThe credit card company wanted a letter from white plains dealership stating they were unable to deliver the vehicle as specified for the the price specifiedWhich is obviously something I could not get from a dealership that is lying to me to begin with They did not purchase any vehicle for me ! They tried to bait and switch me into another vehicle for a price higher than agreed on and stated they forgot the charge for new plates and a fee to order a car outside the dealership The dealership has a non refundable contract which I signed however if they were able to deliver the car I wanted for the price I agreed on I would have no motive or reason to not continue with this dealershipI am exhausted by dealing with these misleading peopleif you take a look on there reviews online I am not the only consumer who feels they same way Additionally, through replying to this complaint this dealership tried to again misrepresent the factsThe following is a quote from the response of the white plains dealership " Long after the vehicle was in our possession, the customer called to cancel his order and we communicated to him that his refund was non refundableHe scoffed at the thought and said "we'll see about that" "This is a total fabricationThe imagination, and deceit inside these white plains salesmen is unsettlingWe both can furnish documents upon your requestWhich doesn't change the fact that they altered the terms on the deal after that contract was signed and never delivered the car I ordered for the price we agreed onThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will consider the complaint resolved once the [redacted] is corrected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

there is simply no kind way to state that this customer is lyingThe customer after extensive negotiations and deliberation placed a binding, non refundable deposit to the dealership for a vehicle to be locatedWe located and purchased the vehicle 100% meeting customers orderThe customer has exhausted attempting to get his refund with the credit card companyHe has been rejected several timesAdditionally, through an intermediary, [redacted] tried to again misrepresent the facts and was told he was wrong.Our buyers order is signed and agreedIt states the refund policyWe purchased a vehicle meeting his request 100%Long after the vehicle was in our possession, the customer called to cancel his order and we communicated to him that his refund was non refundableHe scoffed at the thought and said " [redacted] ***"We have all documents and we can furnish upon your requestis there an email we can send documents?thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] While I appreciate that White Plains Jeep is doing its best to maintain its integrity as an honest dealership, as a customer, my only concern is that the product I was sold (a Jeep Certified Pre-owned Vehicle with extended warranty) was misrepresented and it should be the responsibility of the dealer to honor what was sold regardless of what information was available to them at the time of sale This was not a private sale or a "Craigslist type" transaction but with a licensed JEEP dealership IF the mileage is indeed understated by 40,miles, I overpaid by thousands for the car, regardless of who the culprit is (a Sears mistake, odometer rollback, etc) Customers pay a premium at dealerships to obtain certified pre-owned vehicles they can TRUST, so this should not be taken lightlyThe correct course of action in this type of situation would be to make things "right" with the customer, and then investigate possible implications in the matter Not make the customer wait while an investigation is conducted While I wait for a resolution, the travalue of my car will continue to drop as the car is daily driven Not only that, but the deal that I have been offered by another dealership (incentives etc.) will only last until the end of April 2017, so time is of the essence in resolving this matter as I am not financially able to move forward under the current circumstances that are devaluing my travehicleMy complaint will remain unresolved until either a correction is made to [redacted] , or I am compensated for the damages This problem was uncovered by another Jeep dealer that I was working with on a new automobile when trying to initiate a trade-in At the time I was told that my travalue would drop by as much as 35% due to the "unknown mileage"I am hopeful for a positive resolution to this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Pleae provide me with an email or mailing address and I will furnish you with all documents related to this transactionThis customer is sadly un denial and the documements will prove how lacking in honesty he is.you can also reach me at ###-###-####Augie D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again, I submit that Chrysler Jeep of White Plains took advantage of a woman knowing full well that the Jeep purchased ALREADY HAD A YEAR/100,warranty. And again, I would have NEVER PURCHASED ADDITIONAL COVERAGE had I been made aware of that fact from the onset. Also, in reviewing my paperwork which was furnished to me upon delivery of the vehicle, there is NO copy of the POLICY REFERENCING THE CERTIFIED PRE-OWNED COVERAGE. Shouldn't that have been included in the paperwork or is it up to the customer to have that sixth sense and speculate that, in the event of a break down, there was a "ghost" policy floating around somewhere up in White Plains? Shouldn't I have been furnished with that CERTIFIED PRE-OWNED POLICY AT THE TIME OF PURCHASE? After being duped into purchasing the Zurich policy, I was furnished a copy which was maintained in my file. Shame on Chrysler Jeep of White Plains for selling me a policy knowing full well I already had a policy on the vehicleIf you did it to me, I'm sure there's a whole slew of unwitting people who you also did it to. LET THE BUYER BEWARE. The right thing to do is reimburse me for the cost of the Zurich policy. And I would also like a copy of the original warranty WHICH WAS NEVER PROVIDED TO ME AT THE TIME OF PURCHASE.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

White Plains Chrysler jeep IS NOT RESPONSIBLE for the *** reportWe have and continue to act in a manner to resolve this issueIn fact, *** ***, the previous owner of the jeep and *** *** have communicated and both realize that White Plains Chrysler has not committed any fraud nor covered up any potential fraud*** is a reporting entity and we believe that the information provided to them by Sears service was in errorWe remain hopeful that this will be resolved to mutual satisfaction for all partiesTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was not told that my deposit would not be refunded the sales person or the finance person did not indicate that I would not get the deposit back or I would not have left the deposit.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** is a former employee of the dealership and is available to discuss this particular transactionThe facts of the transaction are as follows:1* *** wrote a buyers order for a vehicle to be located and with the intent to purchase the customers lease return for the residual value of
$18,756.70; the actual balance owed is $26,which is nearly an $8,discrepancyThe order does not state anything specific to our buying out the return lease in its entiretyOn Saturday February **, 2016 the customer met with *** *** our business manager and *** *** informed the customer that he had identified a significant issue with the lease return and required more time to investigate the matter*** *** knew on the *** that a potential issue existed with the transactionAs promised, n=he called the customer on Monday march *, to inform the customer that indeed there was an issue and that finalizing the transaction on march *, was not feasible*** *** insisted on coming to the dealership and met with *** ***, *** *** and *** *** to review what had occurredWe located and purchased a $37,vehicle for the customerThe error that occurred was that the dealership in clarifying the lease return investigated and received a complete payoff on 2/**/At this time we wanted to make clear with the customer that Ted had only covered the residiuakl value of $18,and of course, the customer was with the understanding that dealership was covering the entirety of the transactionit is worth noting that the lease return has exceptionally high mileage and infact, was driven over 4,in the last monthItems such as mileage have a great impact on the value of automobioles

I apologize for the conduct exhibited by Nick as stated in the complaintOur customers deserve to be heard and respectedI spoke to Nick and he stated that he tried to explain the coverages but the customer was not receptive to the explanationPerhaps more patience was required.The facts of the
complaint are erroneous as statedThe vehicle purchased was a certified pre owned vehicle and the coverage of this plan is powertrain. The optional plan purchased (comprehensive coverage) was a significantly enhanced mechanical coverage planIt would be the equivalent of saying a $bill is the same as a $billThey are both US dollars but have a different valueThe customer can opt to cancel the service contract and would receive a pro rated refund from the service contract providerIf she elects to cancel, we would need a current mileage statement and a written request to cancelUpon further review, we called Zurich service contract and they informed us that the customer attempted to make a claim on the contractThe claim was denied because the allowable mileage had expiredThis appears to be pure fraud and misstatements of the factsPlease feel free to call me with any questions or comments

The customers met and spent considerable time with our sales associate Gabriella and subsequently met with our business manager Nick Costello who also reviewed the transaction extensively with the customers*** *** made it very clear that the deposit was binding and non refundableOur
order clearly states our refund policy and there were signatures on the purchase orderIf the customer had any objection they should have addressed them at time of sale and explanation.We do not believe the customer is entitled to a refund

We believe our intitial response answered the customers concernThe fact is that the certified coverage is SIGNIFICAMNTLY less than the optional coverage purchjased by the customer.Many customers opt for additional coverage and it is always an option for the customerClearly it was purchased, it was processed and now that the coverage has EXPIRED, the customer is seeking to cancel the coverage they purchased

This customer has alleged that there was a rollback of the odometerUpon being informed of this possibility, the dealership has investigated thoroughlyThe customer who traded in the vehicle originally signed a federal odometer disclosure stating the mileage and we subsequently sold the car to
*** with the stated mileage as being accurateWe had *** *** bring the vehicle to our service facility to perform a DRB check and there was no odometer rollback indicated (the DRB measures the accuracy of the odometer) We have recommended that *** *** bring the vehicle to an indepebndent service facility to perform a DRB checkWe have been in contact with *** and the original customer of the vehicle *** ***At this time, *** *** is working with Sears service facility in an effort to correct what he believes is an error caused by the Sears service facilityWe do not believe based on our investigation that there is a rollback of the odometer and if further results prove wrongdoing, we did not commit the fraud nor are we a part of any complicit part of an odometer rollback*** only reports on the information provided and if such information is incorrect then the *** report is flawed for accuracy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I would like to clarify that *** *** was aware of the discrepancy of the balance owed and the mileage overIn fact, he didn't view it as a problem being he purchased my car back on Feb***, and cashed my deposit, and had the car looked at in the back garage*** *** wrote on my purchase order- Buy out leaseThe 4,mileage was not put on within the last month It was over a month period, which Ted was also aware of, being my daughter was married and moved to PennsylvaniaWhen I met with ***, he did tell me I was given a "great deal"I have a signed buyers agreement that notes: buy out leaseThey had made a copy of my last payment stub/receipt along with my drivers license and registration and took my car to be looked atAs far as I am concerned, the dealership did not agree with the buyers agreement signed by their employeeOn March *** I was scheduled to make the exchange to pick up the carI was called THAT morning by MrD***'s employee, to call *** ***, which I also have a record of, to give my permission to allow the transfer of insuranceOn # of the response the customer was with the understanding that the dealership was covering the entirety of the transaction, YES, because on the written and verbal agreement between Ted and myself with my husband present he said he would buy out the lease and took a copy of our pay stub, so we did not know that there was any issues at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer negotiated the transaction with someone assisting him with language and agreed to purchase a vehicle without rear sensors from factory because the price with rear sensors exceeded his budget.He agreed to have rear sensors installed and we installed factory authorized sensors to specifications and installed sensors properlyThe hour approximate installation is correct and the customer was informed that it would be a lengthy installation PROCESS AND HE DECIDED TO WAIT FOR THE INSTALLATION; we, in fact, suggested that he could leave the car and come back when the work was done.In conclusion, we sold the car as per customer request, we installed factory sensors as per customer request (installation is proper) and customer decided to wait for the installation.The installed sensors are not identical as the original factory sensors and this is common on installed itemsIt is important to note that WE DID NOT INSTALL NON FACTORY PARTS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me and the matter has been resolved.:Complaint ID # *** I would like to close my Complaint ID # ***The dodge dealer in white plains chose to work it out with us once they saw we put in a complaintI would like to close this file as we have come to an agreement with the business
Sincerely,
*** ***