Custom Complete Automotive

Complaint: [redacted] I am rejecting this response because: Please correct my name, it is [redacted] S&M is the name of the repair shop who put it on and he was the one who noticed it and had to correct their mistakeHe called the jeep dealer mechanic and he told him this has happened numerous timesThen I personally stopped by the dealership and [redacted] confirmed that [redacted] is his phone numberI can see why [redacted] will not admit his mistake but he should! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @customcompleteautomotive.com THE PART THAT FAILED WAS NOT THE OIL FILTER BUT THE OIL FILTER HOUSING WHERE THE OIL FILTER SCREWS ONTO WHICH IS PART OF THE MOTOR ThIS WAS EXPLAINED TO THE CUSTOMER AND ALSO SHOWN TO HIM

We fixed first the driviability issue then the oil leak we have heard nothing from this customer at store level All warranty work must be performed at store level There will be no refund given [redacted] ***Vice-President

Terrible Service. They said they fixed the overheating issue, ($800), I had one day it overheated again. They told me it was a different problem, so I paid to fix that...($600)...3.5 mile away and the vehicle overheated yet again. I took it back only because I believed they OWED me a correct repair. I made it clear I would not pay another penny for the repairs. They had the truck 6 days. And they continued to 1) NEVER CALL WITH UPDATES of any type. I ALWAYS had to call them. 2) they kept saying " we think we have figured out the issue..narrowed it down..." only to hear the next day, that the truck was still over heating..so they took something else apart. After 6 days of complete *** and inability to diagnose or repair the truck I had it towed away. One of the last thing CHris at the desk told me was "be sure to keep your paperwork, all the parts are covered, should they fail". I guess he knew that was going to happen... the initial part they put on, FAILED. The managers spend too much time blaming each other, and not doing their job. The shop manager " mary" is just stupid and seriously has no clue how to run a mechanic shop. They are a rip off of a business. Stay away for all reasons. Terrible service.

Terrible Service. They said they fixed the overheating issue, ($800), I had one day it overheated again. They told me it was a different problem, so I paid to fix that...($600)...3.5 mile away and the vehicle overheated yet again. I took it back only because I believed they OWED me a correct repair. I made it clear I would not pay another penny for the repairs. They had the truck 6 days. And they continued to 1) NEVER CALL WITH UPDATES of any type. I ALWAYS had to call them. 2) they kept saying " we think we have figured out the issue..narrowed it down..." only to hear the next day, that the truck was still over heating..so they took something else apart. After 6 days of complete *** and inability to diagnose or repair the truck I had it towed away. One of the last thing CHris at the desk told me was "be sure to keep your paperwork, all the parts are covered, should they fail". I guess he knew that was going to happen... the initial part they put on, FAILED. The managers spend too much time blaming each other, and not doing their job. The shop manager " mary" is just stupid and seriously has no clue how to run a mechanic shop. They are a rip off of a business. Stay away for all reasons. Terrible service.

On 2/14/17 I brought my 2008 Chevy Silverado into the Business Loop location of Custom Complete Automotive for them to diagnose an issue with my truck. Oil Pressure was dropping and a clicking noise was audible as I accelerated. A whining noise was also constantly present when the car was in Drive or Reverse. I waited in the location's waiting room the entire afternoon and was told at the end of the day that they would not have an answer until tomorrow.

Finally on 2/20/17 I was told that the engine would have to be torn apart and the cylinder heads removed to fully diagnose the problem. I agreed to pay the $575.71 fee for them to remove the cylinder heads. I was then notified a few days later that a cylinder was not getting any compression and that I would need a new head gasket set and push rods. I was assured that the head gasket set and push rods would fix the issues that I complained of so I agreed to them performing the work. I explained that my truck was my only vehicle which I needed to get to and from work.

Days and weeks elapsed of me calling them to check on the status of my vehicle's repairs. Over the first couple weeks or so when I called I received answers like "your cylinders are still at the machine shop" or "we're still waiting on parts". Though I felt that I should be receiving updates from the shop instead of me calling them for updates over the course of 2 weeks, I gave them the benefit of the doubt. Once my waiting got to the back-half of a month, I grew frustrated that I was not receiving updates from the shop when I called. I would ask things like "why am I not receiving updates from you?" and would hear excuses like, "I was just getting ready to call you". After 3 weeks of waiting on the repairs, the shop told me that the vehicle mechanic for my truck hurt his back and had not been at work. I explained that I was sympathetic to the mechanic hurting his back, but being a large auto shop with multiple local locations I felt that they should have had a different mechanic finishing up the job considering that I had already been waiting for multiple weeks. I was then told that "only the mechanic that took apart the engine can put it back together". I asked what that even means and was told that taking apart and putting an engine back together is such an intricate job that it is necessary that the same mechanic do it start to finish. At this point I talked to the Manager and explained to him that it is completely unacceptable that I had been waiting weeks for repairs and that I was not receiving updates from the Shop. He said he would try his best. Roughly another week elapsed and I had finally received confirmation that my vehicle repairs were complete. The total bill was $2,709.04, I paid and drove the truck home just as the shop was closing for the day. As I paid I was also told that the work carried a 2 Year/24,000 Mile guarantee. My vehicle had been in the shop for exactly 1 month. I had to find rides to work in that time. 1 month is entirely too long for a truck to be getting repaired in a large auto shop such as custom complete automotive.

On the drive home the same kinds of symptoms that I complained about originally were still present. The next day I went to the Shop and asked what was going on. My check engine light was still on as well. I spoke with the service writer and he agreed to come outside and listen to my vehicle. I suggested that maybe it was the transmission or something and he agreed that it was. I asked why that wasn't fixed in addition to the head gaskets and he said "I don't know". At this point I was obviously frustrated, but being told that it was a Transmission issue, I was at the point where I did not want to put any more money into my truck.

Time elapsed and I drove my truck until on 10/31/18 when it broke down. I was able to coast off of Interstate 70 to the Black & Gold bar parking lot. I tried to restart my truck with no luck. I realized that I was just down the road from the Custom Complete Automotive business loop location and remembered that I had a 2 year/24,000 Mile guarantee with them. I was able to start my truck and get it to their location. My truck was making a loud knocking noise and was continually dying to the point where I had to restart it constantly. I explained to the store manager what was going on with my truck and also my past service and guarantee that I had at the shop. It is worth noting that I noticed the Manager, Service Writer, and Mechanic that originally worked on my truck back in 2017 were no longer employed at that location from what I saw. I asked the current manager if the manager back in 2017 still worked with the company and he said no.

After a few hours of diagnosing my truck, the manager talked to me and said that my truck has an Oil Pressure issue and that I need a new engine. He proceeded to tell me that if I spend $7,000+ on a new engine, he would take the $2,709.04 that I paid back in 2017 off of my bill and help me out that way. I said that I do not want to put any more money into the truck and that instead I would just like the $2,709.04 refunded, or engine work done for free since I am still in the 2 year/24,000 mile guarantee window. The manager agreed that I am in the 2 year/24,000 mile guarantee window, but he didn't know what he could do in regards to refunds or replacing the engine for free. I explained that if I was quoted a guarantee, then the issue needs to be resolved without me paying more money. I explained that the original issue stemmed from an engine/oil pressure issue and with an entirely new crew now diagnosing my vehicle and finding an engine/oil pressure issue, that the same issue clearly still exists. The original work on my vehicle back in 2017 clearly did not fix the issues that I complained about. The manager said he would talk to his district manager and let me know how we would resolve this issue.

I gave him 1 week to talk to his District Manager and when I didn't hear anything in that time period I called him at the shop. He said that the District Manager was out for the rest of the week so he would have to talk to him the following week. I said okay and waited until the following week on a Wednesday and called again because I had not heard from the Manager. He then said that the District Manager was in St. Louis at a store for the rest of the week and would be tough to reach but he would try. The following week I reached out to the Manager again and was told that the District Manager was in Florida selling his house. I told the Manager that I have now been waiting for weeks to hear a resolution on my guarantee and asked for the District Manager's direct phone number so I could speak to him. The Manager then said no and he would reach out to the Owner that day. I still have not heard back from him. 27 days now have elapsed since I talked about resolving my guarantee with the Manager back on 10/31. I have not heard a response and I have had to call every single time to get an update. I have not received one call from the Manager.

Custom Complete Automotive's business loop location in Columbia, Missouri failed to offer me prompt, sufficient service in February and March of 2017. I was given a guarantee on my vehicle's service in 2017 and have not received an act on that guarantee when I presented an issue with prior service on my vehicle within the 2 Year/24,000 Mile Guarantee window.

On 2/14/17 I brought my 2008 Chevy Silverado into the Business Loop location of Custom Complete Automotive for them to diagnose an issue with my truck. Oil Pressure was dropping and a clicking noise was audible as I accelerated. A whining noise was also constantly present when the car was in Drive or Reverse. I waited in the location's waiting room the entire afternoon and was told at the end of the day that they would not have an answer until tomorrow.

Finally on 2/20/17 I was told that the engine would have to be torn apart and the cylinder heads removed to fully diagnose the problem. I agreed to pay the $575.71 fee for them to remove the cylinder heads. I was then notified a few days later that a cylinder was not getting any compression and that I would need a new head gasket set and push rods. I was assured that the head gasket set and push rods would fix the issues that I complained of so I agreed to them performing the work. I explained that my truck was my only vehicle which I needed to get to and from work.

Days and weeks elapsed of me calling them to check on the status of my vehicle's repairs. Over the first couple weeks or so when I called I received answers like "your cylinders are still at the machine shop" or "we're still waiting on parts". Though I felt that I should be receiving updates from the shop instead of me calling them for updates over the course of 2 weeks, I gave them the benefit of the doubt. Once my waiting got to the back-half of a month, I grew frustrated that I was not receiving updates from the shop when I called. I would ask things like "why am I not receiving updates from you?" and would hear excuses like, "I was just getting ready to call you". After 3 weeks of waiting on the repairs, the shop told me that the vehicle mechanic for my truck hurt his back and had not been at work. I explained that I was sympathetic to the mechanic hurting his back, but being a large auto shop with multiple local locations I felt that they should have had a different mechanic finishing up the job considering that I had already been waiting for multiple weeks. I was then told that "only the mechanic that took apart the engine can put it back together". I asked what that even means and was told that taking apart and putting an engine back together is such an intricate job that it is necessary that the same mechanic do it start to finish. At this point I talked to the Manager and explained to him that it is completely unacceptable that I had been waiting weeks for repairs and that I was not receiving updates from the Shop. He said he would try his best. Roughly another week elapsed and I had finally received confirmation that my vehicle repairs were complete. The total bill was $2,709.04, I paid and drove the truck home just as the shop was closing for the day. As I paid I was also told that the work carried a 2 Year/24,000 Mile guarantee. My vehicle had been in the shop for exactly 1 month. I had to find rides to work in that time. 1 month is entirely too long for a truck to be getting repaired in a large auto shop such as custom complete automotive.

On the drive home the same kinds of symptoms that I complained about originally were still present. The next day I went to the Shop and asked what was going on. My check engine light was still on as well. I spoke with the service writer and he agreed to come outside and listen to my vehicle. I suggested that maybe it was the transmission or something and he agreed that it was. I asked why that wasn't fixed in addition to the head gaskets and he said "I don't know". At this point I was obviously frustrated, but being told that it was a Transmission issue, I was at the point where I did not want to put any more money into my truck.

Time elapsed and I drove my truck until on 10/31/18 when it broke down. I was able to coast off of Interstate 70 to the Black & Gold bar parking lot. I tried to restart my truck with no luck. I realized that I was just down the road from the Custom Complete Automotive business loop location and remembered that I had a 2 year/24,000 Mile guarantee with them. I was able to start my truck and get it to their location. My truck was making a loud knocking noise and was continually dying to the point where I had to restart it constantly. I explained to the store manager what was going on with my truck and also my past service and guarantee that I had at the shop. It is worth noting that I noticed the Manager, Service Writer, and Mechanic that originally worked on my truck back in 2017 were no longer employed at that location from what I saw. I asked the current manager if the manager back in 2017 still worked with the company and he said no.

After a few hours of diagnosing my truck, the manager talked to me and said that my truck has an Oil Pressure issue and that I need a new engine. He proceeded to tell me that if I spend $7,000+ on a new engine, he would take the $2,709.04 that I paid back in 2017 off of my bill and help me out that way. I said that I do not want to put any more money into the truck and that instead I would just like the $2,709.04 refunded, or engine work done for free since I am still in the 2 year/24,000 mile guarantee window. The manager agreed that I am in the 2 year/24,000 mile guarantee window, but he didn't know what he could do in regards to refunds or replacing the engine for free. I explained that if I was quoted a guarantee, then the issue needs to be resolved without me paying more money. I explained that the original issue stemmed from an engine/oil pressure issue and with an entirely new crew now diagnosing my vehicle and finding an engine/oil pressure issue, that the same issue clearly still exists. The original work on my vehicle back in 2017 clearly did not fix the issues that I complained about. The manager said he would talk to his district manager and let me know how we would resolve this issue.

I gave him 1 week to talk to his District Manager and when I didn't hear anything in that time period I called him at the shop. He said that the District Manager was out for the rest of the week so he would have to talk to him the following week. I said okay and waited until the following week on a Wednesday and called again because I had not heard from the Manager. He then said that the District Manager was in St. Louis at a store for the rest of the week and would be tough to reach but he would try. The following week I reached out to the Manager again and was told that the District Manager was in Florida selling his house. I told the Manager that I have now been waiting for weeks to hear a resolution on my guarantee and asked for the District Manager's direct phone number so I could speak to him. The Manager then said no and he would reach out to the Owner that day. I still have not heard back from him. 27 days now have elapsed since I talked about resolving my guarantee with the Manager back on 10/31. I have not heard a response and I have had to call every single time to get an update. I have not received one call from the Manager.

Custom Complete Automotive's business loop location in Columbia, Missouri failed to offer me prompt, sufficient service in February and March of 2017. I was given a guarantee on my vehicle's service in 2017 and have not received an act on that guarantee when I presented an issue with prior service on my vehicle within the 2 Year/24,000 Mile Guarantee window.

I was living in Columbia, Mo and got a job that offered me a chance to relocate. I was sent to San Antonio, TX. I took my car to this business in October 2017 to have things fixed for the commute. They ran tests ($82.92) for my a/c to test for leaks and find out what was wrong. This test was a dye test and the results came back that nothing was wrong with the a/c and it just needed Freon. I picked 10/17/17 and had the car shipped to TX. I was not there a month and the a/c stopped working. I took the car to a shop in San Antonio and they filled it with Freon as well. They ran another dye test and told me that the a/c has a leak in the compressor. I spoke with a manager Justin and told him the issues. He told me there was nothing he could do about it because it may not have been noticeable at that time.

I was living in Columbia, Mo and got a job that offered me a chance to relocate. I was sent to San Antonio, TX. I took my car to this business in October 2017 to have things fixed for the commute. They ran tests ($82.92) for my a/c to test for leaks and find out what was wrong. This test was a dye test and the results came back that nothing was wrong with the a/c and it just needed Freon. I picked 10/17/17 and had the car shipped to TX. I was not there a month and the a/c stopped working. I took the car to a shop in San Antonio and they filled it with Freon as well. They ran another dye test and told me that the a/c has a leak in the compressor. I spoke with a manager Justin and told him the issues. He told me there was nothing he could do about it because it may not have been noticeable at that time.

My 1995 F150 had an Exhaust Leak I could not locate. I tried on several attempts and methods but could not find it. On Friday 09/29/18 I spoke to ***.
My truck was looked at in a timely manner, Free Estimate was given and discussed and no pressure from ***.
My truck need a new Exhaust manifold which would be too big of a job for me. So lets do it! Four hours later, my truck is done. Thanks to a great Team.

My 1995 F150 had an Exhaust Leak I could not locate. I tried on several attempts and methods but could not find it. On Friday 09/29/18 I spoke to ***.
My truck was looked at in a timely manner, Free Estimate was given and discussed and no pressure from ***.
My truck need a new Exhaust manifold which would be too big of a job for me. So lets do it! Four hours later, my truck is done. Thanks to a great Team.

I took my GMC Yukon in because the antilock brake warning indicator was coming on and indeed the brakes would lock up if pressed hard, but overall braking was normal. They diagnosed the problem as cracked back drums causing them to “catch” during braking. Seemed logical so agreed to replace them and other worn parts for about 400$. I picked it up after hours because of work and when I turned on vehicle, not only was abs indicator light on, now the general brake warning light was on. (I took a photo of dash which is time/date stamped) Drove it home and brake pedal nearly hit floor and had very mushy braking. I called and took it back the next day and after most of the day they found a leak in the brake line in the rear. Since they couldn’t say for sure that they damaged the line during their repair I was charged another 140$ for thus repair which was called “half off”. (Now the 4thdsy they had the vehicle). So the tech who worked on it on day 4 test drove it chatted with me and said “did you know your abs warning light is on?” I explained the issue re the previous day and the low brake fluid and he went on to say he was the one who pulled it out of the bay the previous day (at about closing time)and noticed fluid dripping from the rear and when he questioned his supervisor was told it was power steering fluid and not to worry about it. Obviously it was likely a damaged brake line. My major issues is that they failed to address the issue I came in with over a 4 day span and more importantly sent me home with a dangerous brake fluid leak that they saw, likely caused and had every opportunity to repair.

I took my GMC Yukon in because the antilock brake warning indicator was coming on and indeed the brakes would lock up if pressed hard, but overall braking was normal. They diagnosed the problem as cracked back drums causing them to “catch” during braking. Seemed logical so agreed to replace them and other worn parts for about 400$. I picked it up after hours because of work and when I turned on vehicle, not only was abs indicator light on, now the general brake warning light was on. (I took a photo of dash which is time/date stamped) Drove it home and brake pedal nearly hit floor and had very mushy braking. I called and took it back the next day and after most of the day they found a leak in the brake line in the rear. Since they couldn’t say for sure that they damaged the line during their repair I was charged another 140$ for thus repair which was called “half off”. (Now the 4thdsy they had the vehicle). So the tech who worked on it on day 4 test drove it chatted with me and said “did you know your abs warning light is on?” I explained the issue re the previous day and the low brake fluid and he went on to say he was the one who pulled it out of the bay the previous day (at about closing time)and noticed fluid dripping from the rear and when he questioned his supervisor was told it was power steering fluid and not to worry about it. Obviously it was likely a damaged brake line. My major issues is that they failed to address the issue I came in with over a 4 day span and more importantly sent me home with a dangerous brake fluid leak that they saw, likely caused and had every opportunity to repair.

This garage completely bait and switched me. I took them my *** that was turning on but had some electrical problem. After they diagnosed they said it was a simple grounding issue of the alternator and they will have it fixed in a couple days for $350. They called me next day saying my timing belt was shredded and needed to be replaced, costing an additional $300. (After examining the timing belt it was a just a small cut and not completely shredded like they said it was) They made it seem like the car was gonna blow up if I did not. I had the timing belt, tensioner, and water pump replaced six months and had no issue with it. I agreed to it fearing my car might break down and took their confidence that they are gonna get it done right. They called next day and told me about some rethreading issue and that I will now have to buy a repair kit for re-threading something adding an additional $70. I said okay just get it done, kept confidence in them and trusted them. They did not call back for another two days, to which I called them asking where is my car. Now they tell me the car won't start and they will need to replace ECU and Cam sensor an additional $300. Now the bill is $977. They kept the car for three weeks, to which I had to rent a car and lose money on that. Now the rip off part. These people took advantage of my kindness. The Cam sensor they replaced, they charged me $150 for it. There was nothing wrong with that sensor and I actually had replaced it three weeks prior. I bought from *** for $82. They wanted to keep my sensor so they could get core money out of it, I told them no that is my sensor and I am gonna return it back to get my money back. So first, they charged me $150 for a sensor that costs just $80. I know they got it from *** because I checked with the store about there backlog on all recent cam sensor purchase for ***. Next, the ECU they replaced they charged me $110 for a used one. I took my original ECU to ***, they checked it for me and said there was nothing wrong with this ECU and it should not have been replaced. Third, they replaced the timing belt and tensioner. It failed, so I returned back to the garage and told them. They changed it again and didn't charge yes, but that's not doing me favors. It should not have failed in just one day. I drove off and after just two days, my engine started whining and check engine light came back on the second time. Took back to the garage, they were being cold now with attitude and said they will change it again. They didn't call me for any updates until I called them asking where is my car after two days. They said it will be done in couple hours. I went to go pick it up again today (3-28-18), the engine is still making the same whining noise, I think they just cleared the check engine light and did not properly fix it. They also did not replace my *** cover I had on the engine, its exposed and looks bad. I told them to put it back on, when I went to go pick up my car today, it still was not there. They also smoked cigarettes in my car, as it smells really bad, and got my carpets all dirty to which I had to pressure clean them off. I feel completely taken advantage of and look to a lawsuit or anything in my power to this garage as I hope this never happens to anyone else.

This garage completely bait and switched me. I took them my *** that was turning on but had some electrical problem. After they diagnosed they said it was a simple grounding issue of the alternator and they will have it fixed in a couple days for $350. They called me next day saying my timing belt was shredded and needed to be replaced, costing an additional $300. (After examining the timing belt it was a just a small cut and not completely shredded like they said it was) They made it seem like the car was gonna blow up if I did not. I had the timing belt, tensioner, and water pump replaced six months and had no issue with it. I agreed to it fearing my car might break down and took their confidence that they are gonna get it done right. They called next day and told me about some rethreading issue and that I will now have to buy a repair kit for re-threading something adding an additional $70. I said okay just get it done, kept confidence in them and trusted them. They did not call back for another two days, to which I called them asking where is my car. Now they tell me the car won't start and they will need to replace ECU and Cam sensor an additional $300. Now the bill is $977. They kept the car for three weeks, to which I had to rent a car and lose money on that. Now the rip off part. These people took advantage of my kindness. The Cam sensor they replaced, they charged me $150 for it. There was nothing wrong with that sensor and I actually had replaced it three weeks prior. I bought from *** for $82. They wanted to keep my sensor so they could get core money out of it, I told them no that is my sensor and I am gonna return it back to get my money back. So first, they charged me $150 for a sensor that costs just $80. I know they got it from *** because I checked with the store about there backlog on all recent cam sensor purchase for ***. Next, the ECU they replaced they charged me $110 for a used one. I took my original ECU to ***, they checked it for me and said there was nothing wrong with this ECU and it should not have been replaced. Third, they replaced the timing belt and tensioner. It failed, so I returned back to the garage and told them. They changed it again and didn't charge yes, but that's not doing me favors. It should not have failed in just one day. I drove off and after just two days, my engine started whining and check engine light came back on the second time. Took back to the garage, they were being cold now with attitude and said they will change it again. They didn't call me for any updates until I called them asking where is my car after two days. They said it will be done in couple hours. I went to go pick it up again today (3-28-18), the engine is still making the same whining noise, I think they just cleared the check engine light and did not properly fix it. They also did not replace my *** cover I had on the engine, its exposed and looks bad. I told them to put it back on, when I went to go pick up my car today, it still was not there. They also smoked cigarettes in my car, as it smells really bad, and got my carpets all dirty to which I had to pressure clean them off. I feel completely taken advantage of and look to a lawsuit or anything in my power to this garage as I hope this never happens to anyone else.

Went into Custom Complete Automotive 12/23/17 to get a full diagnosis on my vehicle. After diagnosis I was informed that it was only two codes that came up and it was not an catylist converter , it was an oil change code and variable timing solenoid bank 2 , so I proceeded and paid for it because he “***” stated that’s what I need to get my car back running for atleast 6months to a year because a converter is not a problem . After an hour or so waiting he stated as they went under my car they seen that my converter filter piece was hanging and is now going to fall down but he’ll push it back up
And clean out my converter cause he didn’t get a code for the converter , so now he said im going to need that fix but it’s not a major issue . The mechanic came in when to bring in my keys and said the noises is no longer there but now I need a wheel bearing too . All of these things should’ve been informed when they did an full diagnosis on my car from the beginning not at the end . He gave me a print out of all the things I need next and listed them in order of what’s more important. 12/26/2017 my car shut down down at *** , my grandmother called him and he said he told me that converter wasn’t gonna keep the car running that long . 3 days later should not have made my car quit , if he did a proper diagnosis he didn’t not find the correct solution, I was told my car should be running for a while atleast 6months to a year with a bad converter . I need my money back that was my last to my name , I was miss informed, I’m 22 years old pregnant and just trying to get to work , he didn’t rely on what was guaranteed to me .

Went into Custom Complete Automotive 12/23/17 to get a full diagnosis on my vehicle. After diagnosis I was informed that it was only two codes that came up and it was not an catylist converter , it was an oil change code and variable timing solenoid bank 2 , so I proceeded and paid for it because he “***” stated that’s what I need to get my car back running for atleast 6months to a year because a converter is not a problem . After an hour or so waiting he stated as they went under my car they seen that my converter filter piece was hanging and is now going to fall down but he’ll push it back up
And clean out my converter cause he didn’t get a code for the converter , so now he said im going to need that fix but it’s not a major issue . The mechanic came in when to bring in my keys and said the noises is no longer there but now I need a wheel bearing too . All of these things should’ve been informed when they did an full diagnosis on my car from the beginning not at the end . He gave me a print out of all the things I need next and listed them in order of what’s more important. 12/26/2017 my car shut down down at *** , my grandmother called him and he said he told me that converter wasn’t gonna keep the car running that long . 3 days later should not have made my car quit , if he did a proper diagnosis he didn’t not find the correct solution, I was told my car should be running for a while atleast 6months to a year with a bad converter . I need my money back that was my last to my name , I was miss informed, I’m 22 years old pregnant and just trying to get to work , he didn’t rely on what was guaranteed to me .

Friday I towed my car into Complete Custom Auto Service. The owner or manager Albert called me Friday afternoon and said that it was my starter. I had some reservations and told him I'm not going to be paying you to add things onto my car just to test for the real problem. His statement to me was that the starter would start the car and we can figure if it needs anything from there. Well since my car was not starting at all I agreed, but I did verify that he said the starter would start it. This conversation happened in the late afternoon so the probability of him putting it on that night was low. Overnight, I thought about it and since the car was turning over I kinda figured it wasn't the starter. So I called back first thing Saturday and said I don't think it's the starter because it's turning over. Again he told me that he was sure the starter would start it. So I agreed to let him put it on. I get a call later Saturday morni g way in the starter didn't start it. So I reminded him that I told him the starter wasn't the issue. He became argumentative. I was with friends and told him I didn't want them to have to listen to this conversation and I would come into the shop. I came in and he explained why my starter was bad and then gave it to me to have it checked at an ***. So I did, guess what, the starter was good. When I showed him the printout saying it was good he basically told me they would put the old starter back in a d back it out and let me go elsewhere. So I ask, "you guys put the wrong part on, so now you punish me, by having me pay to tow it elsewhere. Oh, I forgot to mention when they took the starter of they broke the connector to the cellanoid. I mentioned that and then he went completely off on me yelling like I was a child. This is when I raised my voice and saiid STOP yelling at me. He went ballistic, saying that I would pay full price or never get my car back. He then put me out after I tried to go to my car and told me he was calling the police. As I stood outside another mechanic came out and said Albert was stressed that he couldn't fix the car. I don't care, you never treat a customer like that. I don't know.if the police were called, but I forgot about that threat and went to work. So as it stands he's holding my car hostage.