Curves

Complaint: [redacted] I am rejecting this response because: [redacted] Here statements are not all factual, I did not threaten her club in any fashion, I did mention getting legal involved if I shall needI am not interested in continuing in this sort of environment Sincerely, [redacted]

On Thu, Aug at 5:am , LiveChat < [redacted] > wrote: Your name: [redacted] E-mail: [redacted] Subject: Payment received Message: I just wanted to let you know that I received a check from Curves for the full amount due meThank you for your assistance with this, I am sure I would not have received it without your help! Thank you so much!!! ***

Chris of Christopher Construction did a wonderful job with my upstairs bathroomI can't say enough on what a beautiful and professional job he didChris went the extra mile, making sure everything was done to my satisfaction in a timely mannerI have recommended Chris to my family and friends because I was so very pleased with how this project turned out and because I felt that Chris dealt with me in an honest and fair manner

[redacted] signed a contract on 4/27/ agreeing to an automatic payment of $39.00/month continuing for months unless we received written day notice to stop the payment She never contacted me until January 11th of stating that she thought her membership was on "hold" When I asked her why she said she just had not been coming to Curves We only put a membership on "hold" for medical purposes with a written note from a doctor She never contacted us about putting her membership on hold for any reasonI have attached the documents you will need There are of them

I had this business remodel my kitchen and bathroomBoth remodels went very smoothly and he did a great job, actually under budget and high quality craftsmanship The job was done on time and with professionalismHighly recommended

Revdex.com ATTN: [redacted] ***? Avenue NW Edmonton, AB TSP 013Dear Ms ***,We have received your letter today dated Wednesday, May 3, regarding the customer experience complaint by [redacted] We appreciate your involvement and an objective review of the complaint in hopes that it can bring Ms [redacted] to the table for facilitated discussions to resolve this matter.Our ultimate objective is to restore the relationship with Ms [redacted] so that she can continue her wellness goals through strength training at our club.Respondent Information:Tammy G***Owner95th Avenue NW Edmonton, AB T5T 6PEmail: [redacted] Complaint Involves: Contract DisputesRespondent's Statement of Problem:The frustration of the contract lies with Ms [redacted] 's failure to meet her contractual obligationsSpecifically, Ms [redacted] 's desire to avoid payment of her membership feesMs [redacted] signed a binding month Fitness membership contractThis contract is in effect from March 1, to February 28, at a rate of $per month plus taxMs [redacted] has opportunity to utilize her Curves membership at our club or any Curves club both locally or internationally.Curves continues to meet its obligations under the contractMs [redacted] has been provided opportunity and encouragement to meet her wellness goals through strength training at our facilities.Curves Edmonton West club is a willing and active participant in the restorative processWe have offered facilitated discussion support for Ms [redacted] to address her personal issues so that she may feel confident in attending the club of her choice in a welcoming, inclusive environmentWe have also offered options to Ms [redacted] to attend an alternate club.Complaint Background Information: [redacted] On March 1st, Ms [redacted] purchased a month Fitness membership at Curves Edmonton West to add strength training to her wellness goalsMs [redacted] set a goal of attending her strength training times per weekFrom March 1st to March 15th, Ms [redacted] attended a total of times and missed her Initial appointmentsAfter March 15th, Ms [redacted] did not attend her workouts or respond to missing in attendance callsIt was our understanding that Ms [redacted] was on vacation between March 25th and April 2, in HawaiiWe resumed following up through missing in attendance calls after April rd.On April 20th we received a call from Curves Corporate that [redacted] had contacted them to attempt to cancel her contractMs [redacted] described the situation recorded in her Revdex.com complaint as her reason for cancelling her contractCurves Corporate indicated to Ms [redacted] that the information would be passed on to the locally owned and operated club and that we would follow up directly with her.On April 20th, I (Tammy G***) left a voicemail for Ms [redacted] indicating that we received the request to cancel due to her negative experienceI apologized that the presentation of the information about the use of the word rded had landed on her in a negative wayI expressed that we wished to resolve this issue because her strength training was important to her for health reasonsin the voice message I indicated that Mary-Ann, the co-owner, would be on shift that evening between 5:pm ?" 7:pm if she would like to speak to her instead of me.On April 24th, [redacted] contacted our club and indicated that she wished to move her membership to Spruce GroveMary Ann prepared the paperwork for the transfer and did not take the membership dues on May 1st from Ms [redacted] 's accountMs [redacted] was instructed to come in and sign the transfer documents or to go to the other club and have the new club initiate the transferWe are not able to transfer her file without her signature on the transfer form authorizing the sharing of her personal information.On May 2, 2017, Ms [redacted] contacted our club to let us know she decided she did not want to proceed with the transfer and would like to just cancel the membershipI (Tammy G***) answered that incoming callI expressed again to Ms [redacted] that I was very sorry that the information communicated to her landed on her In an offensive way and that we would like to resolve the personal? issues so that she can continue with her strength trainingI reminded her that she came to Curves for health reasons and we want to support her wellness goals and get her back to her strength training.Ms [redacted] became verbally abusive on a personal level towards me and uttered threats about damaging our business reputation via media, [redacted] and complaints to the Revdex.com if we would not let her out of her contract.Due to the escalating abusive comments being made by Ms [redacted] I respectfully let her know that I was going to end the conversation and hang up the phoneI then hung up the call and followed up with an email to Ms [redacted] (See attached email)Incident Regarding Use of the R-Word:Ms [redacted] was working out our facilityShe was being coached on the correct form on the squat machine when she uttered a statement using the word 'rded' in an unacceptable way`Ughh, I'm so rded, it takes me a while to get it.' I believe that Ms [redacted] was unaware that the member working out on the machine next to her was cognitively delayed and the member two machines over has a daughter who is cognitively delayed.As her coach on the circuit that day, in a quiet voice I (Tammy G***) said to Ms [redacted] - 'that is a word we don't use like that as people can find it offensive'Ms [redacted] 's further comments indicate she was aware of the word that I was referring toAs she moved to the recovery station mat next tothe squat machine, she continued to explain that she uses this word all the time, that she didn't mean to be offensiveHer voice volume increased as she explained this.Due to her volume and repetitive use of the word in her explanation, I noticed the other members starting to pay more attention to Ms [redacted] commentsSo I added more information for Ms [redacted] on the negative impacts of using that word in the context she was using itI said that perhaps she had heard about the yellow card programA couple of summers ago there was an event with Special Olympics and the Police held in Churchill Square to bring awareness to the yellow card programThe yellow card program is the ability to call a 'yellow card' on someone who is using the R-wordYellow carding a person allowsthe opportunity to help them become more? socially aware of the impact of the use of this word on othersAt the time Ms [redacted] did not appear to be overly upset by the discussion.As to the timing of the discussion, our circuit takes a total of minutes, with members changingstations every secondsOur conversation was not a continuous amount of time, it was interspersed with coaching other membersI recall finishing the end of the conversation with Ms [redacted] on the Ab/Back machine which would indicate that the entire conversation may have lasted a maximum of 7minutesAt no time did I raise my voice to Ms Coulesan during the discussion or make comments about her on a personal levelI provided her with information to increase her awareness.Desired Settlement:Our first concern remains Ms [redacted] 's wellness goalsOur first recommendation is to proceed with the offer extended to Ms [redacted] to arrange a facilitated meeting so she may address the personal issues and restart her work on her strength training goalsAs an additional good will gesture, if Ms [redacted] participates in the restorative process, we would be willing to waive Ms [redacted] 's May fee of $to compensate her for the period from April 2nd to May 2nd when Ms [redacted] did not attend the facility.Alternate options continue to include transfer of her membership to another club, continuing monthly payments to the end of contract, or a lump sum cancellation payment as per the attached email dated May 2nd, 2017.It is our sincere desire to find an amicable resolution with Ms [redacted] .Our position regarding the personal issues surrounding the complaint are that we respect Ms [redacted] 's right to hold an opinion and a different viewpoint on the use of the R-word.In addition, it should be noted that we do not feel that Ms [redacted] was being intentionally offensive or abusive to those with special needs working out at our clubWe believe her actions stem from lack of knowledge and understanding regarding the impact of her conduct.The club stands by our decision not to allow the use of the word 'rd' or 'rded' in the context that Ms [redacted] wishes to use it at the club [redacted] We were not singling out Ms [redacted] in correction for the use of offensive wordsWe do not permit the use of several words that do not fit our inclusive culture at Curveseg [redacted] ***, etc.Any club member using words like these in an offensive way are kindly corrected by making them aware that their figure of speech is landing on other members in an offensive way.While we continue to seek an amicable solution, based on Ms [redacted] 's statements to us and the Revdex.com, we feel compelled to add the following information for Ms [redacted] 's consideration[redacted] ***Thank you for your time and consideration of this materialPlease do not hesitate to contact us if you require additional information.Sincerely,Tammy G [redacted] OwnerCurves"Curves Terra Casa(780) 484-4234(780) 484-(FAX)CurvesEdmontonWestettamaii.com? Avenue NW, Edmonton, AB T5T 6P[redacted] : CurvesEdmontonABwest Twitter: @Curves_West Edm? From: Curves Edmonton West < [redacted] >Sent May 2, 1:PMTo: [redacted] Cc [redacted] Subject Request to Cancel MembershipHi [redacted] ,We have received your phone calls through Curves Corporate and locally requesting to cancel your membershipWe understand that you were very upset with the manner in which you were corrected in the circuit for using the word 'rd' and 'rded' in the presence of a cognitively delayed member and another member who's daughter is cognitively delayed.At Curves we strive to create an inclusive atmosphere and a community of supportSo it is our hope that through respectful dialog we can work with you to restore your welcome feeling at CurvesIf you would like to meet with a facilitator to resolve the matter, we can make that available to you.We have reviewed your fileYou signed a month contract agreementAfter the months, you may cancel at any time with days noticeSo to cancel your membership we have a couple of options:Continue to leave your monthly dues in place to the completion of your month commitment on April 30, and cancel your membership at the end of the month commitmentIt is our hope we can find a resolution and you will continue participate in your Curves workoutWe recognize that there were important medical reasons to add strength training to your wellness goalsYou may cancel your contract by paying out the remaining months on contractYou have months left on your contractA balance owing of $plus tax ($514.50) is required to cancelTo choose this option, please come in and pay the cancellation balance or send an email to confirm withdrawal of the outstanding balance from your credit or debit card.We really hope you'll consider continuing with your workouts but if you choose not to, we wish you all the best in your future endeavors,Curves ManagementCurveCurves Terra Losa(780) 484-4234(780) 484-(FAX) [redacted] Avenue NW, Edmonton, AB T5T 6P1?

I feel that they have refused to provide the service contracted for but have taken the money for those services
I was completely unhappy with the services provided, repeatedly asked to talk to the manager, but they refused to call backI fulfilled the terms of the contract, canceled the contract and they refused to give me gift certificates for the un used portion or refund the unused portionAfter repeated calls to try and resolve the issue via phone calls, they have refused to return any calls

I received your complaint from *** *** on August 9,I am writing in response to her claims that
we are billing her inappropriatelyThe ID you have assigned to the case is ***
I am in possession of a contract signed by Ms*** on January 4,I am also
in possession of a
signed “Member Auto-Pay Authorization” signed on the same date authorizing Curves to deduct the
money from her checking accountI have included blank copies of these documentsLast week, I
forwarded copies of the original documents to Ms*** for her review
In her dispute she states she joined Curves in February of while she actually signed the contract on
January 4,She worked out only two times at our club on January 8th and on January 30thWe
periodically make phones calls to members who are not currently working out and we made such calls
to her on February 26th and again on April 9thDuring the April 9th conversation, while only
documented as being contacted, I remember speaking to her at which time she told me she was not
impressed with Curves and wanted to cancelI told her that she did not give the club a chance and
encouraged her to come give it another tryShe said that she would try to make it in on the following
Saturday morning but never showed upThat is the last contact I or anybody else at the club has had
with Ms***
While our contract does not actually give a cancellation clause for reasons other than medical needs
documented by a signed note from a physician, moving away from the area serviceable by a Curves or if
we go out of business, we do allow people to cancel with a written notice and a fee determined by their
length of time at our club with a maximum of $Not using the facility is not an allowable reason to
cancel the contract
She claims that our club is too small and our staff “follows you around pushing you to do more than you
are able”Our club is designed as per Curves specifications and is a very appropriate size for what we
doOur staff is trained in encouraging members to work to their potential and what sets Curves apart
from other gyms is our “coaching of the circuit”
She also mentions that we are opened inconvenient hoursWe are opened 7:am to 6:daily while
closing for lunch from 1:to 2:The hours are posted at our club and papers are available for
members to take home with the club hoursIt was my understanding when she joined, that she did not
work and that she was flexible as to when she could come
As for her claim that! am continually billing the four other members without out their permission, that
too if falseOne of the ladies is actually a “wellness” member and has never been billedThe other
ladies have been contacted about their lack of activity here at the club and I have never received a
request from either of those requesting cancellationThe other two ladies have actually used the facility
several more times than Ms***
I received a note on August 9th from Ms*** to cancel her contractI will process the cancellation
request but will be billing her for the $cancellation fee that must be paid or it will possibly be sent to
our collection facility
If you have any further questions or would like to speak to me directly, I can be reached at the above
address and phone number
Thank you for your help in this matter,

Massage envy has been unethical and unprofessional during my membership period
Ive been struggling with back acne yearsIve tried chemical peels and microderm in the past so I decided to look into getting a back facialAfter researching online I saw that ME offered anti acne back facialsI made an appt for May 20th The manager, Mark, did my consultation and checked me out afterwardsI raved about how awesome my technician wasHe then went on to tell me about the membership and its benefitsThis would be my first time ever doing a membership anywhere so I was sure to ask questionsI left feeling really excited about the membership and I even told my friends, family, and coworkersMy understanding was that the membership was month to month meaning if I didnt want any services one month I could cancel that month and resume the next monthThe 12mth agreement was not thoroughly explained
My second appt was a massage on June 12th I was unsatisfied with the serviceI

Christopher Construction does not care if the end result is to the customers pleasureAll he wants is his money and does not care beyond that This is besides below average work on top of that

Please see attached business response

I am writing in response to the letter we had received and the complaint made against American Heating and CoolingTo respond to the issue To the comment he had made about wanting the $service call, we do not have a service call at that priceWe have a clean and check on a heat pump at
that priceHowever, Mr*** was having a problem with his heat pump when he had called inThe complaint about his unit was that it was low on Freon and that it does this every yearIf the work had been done by a good contractor the first year the problem would have been taken care ofThe minimum cost for that would have been $($trip charge and $diagnostic fee)This is if they do not decide to go with a repairHowever, if they do decide to go with the repair, we waive the diagnostic fee and then it would be the cost of the repair and the trip chargeWe are not a time and material based company, we are flat rateEnclosed you will find a copy of the original invoice and the work that was done to try to solve the issue with the heat pumpAlso a comment was made by Mr*** to our Service Tech to the fact that four years ago he had called us out to give him an estimate for a new heat pump and that we were $to $higher than the other company that he had contactedWe were not sure if that was the case, why he called us out to check out his heat pumpAccording to our Service Tech he was trying to save him the cost of a new unitIf you have any questions, please feel free to contact me.Sincerely,Murrell DL***Owner

Massage Envy has been charging my credit card for the past eight monthsI have only received one service at this location
When I lived in ***, *** I went into Massage Envy to receive one service and never returnedThey claim that I signed a contract, therefore am being held liable to make all massage payments for one yearI was unaware that one was signedIt is my belief that I'm not the only person this has happened to beforeIf I did sign anything, I certainly was not aware of the fact that I would not be able to get myself out of the situationI do remember signing a piece of paper, but to my knowledge, it was so my personal information would be on fileAll I want to do is handle this as professionally as possibleI don't think that using abusive language and making threats will help my cause nor would I handle the situation in that manner to begin withI know that by looking at my records, it would be easy to see that I never returnedThe service was unsatisfacto

I was very happy with my experience working with Christopher Construction He did a excellent job and everything was done in a professional and quick manor

*** *** ***In response to the customer complaint on the billing it was my mistake and I will be sending the customer a check for the over charge of $It was my error and Iam very
sorry
Thank You
*** ***

This was our second time using Titan for residential pest control, and once again, Titan provided excellent service
Our technician, “Jeffery,” treated both the interior and exterior of the propertyWe appreciated the fact Jeffery called to our attention a new subterranean pest issue, which was unknown to usHe also advised us to keep focus on the problem area until his visit next monthHe assured us the new problem would soon be abated with regular treatment
By the way, speaking with Titan office staff by telephone is an absolute pleasureThey are most attentive and keep excellent records of each customer's particular needsIt is an added value of customer service to be able to call Titan’s office and speak directly with someone who takes pride in their work
With 100% confidence, I highly recommend Titan Pest Control to keep desert creepy-crawlers under control and out of your home or business

Please see attached business response

Complaint: ***
I am rejecting this response because: * *** *** *** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** *** * *** *** *** ** *** *** Here statements are not all factual, I did not threaten her club in any fashion, I did mention getting legal involved if I shall needI am not interested in continuing in this sort of environment
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I need to let you know that I finally did receive a reimbursement check from the owner of the local Curves in Effingham, IL for the money that was ACH debited from my account.Thank you for your service and attempts at resolving this matter. It is much appreciated!