Curious Country Creations LLC

To send replacement like Andrea said or provide refund we still need pictures This was the condition upon which the replacement has always been Without pictures or product back we are just spinning our wheels here and getting nowhere Please provide proof of the damages and we can help you

Customer contact us about the product saying it was damaged We asked him to provide pictures of the productHe did so but they were not clear and of the whole product and he refused to retake them We also authorized his return stating he would be getting $back as a refund for doing so He then returned the product back to us and it was in the condition stated on the website so we refunded him the $as agreed This amount was minus the shipping and restocking fee take out because it was not damaged during shipping I have included our email to him as proof of our documenting his returns process and what amount he would be receiving back I can also provide proof of his refund if necessary

***,I just got notice of your complaint from the Revdex.com.org and I'm sorry we didn't see it before but I still want to be of help if I can I don't have your information in our website database as having ordered from us Can you please provide your order number if you want me to look into this further?

[redacted] , As we stated before in email we just suggested that a little bit of wood glue should fix a small piece of bark coming off and would be easier than returning for replacementIf that won't fix the problem you can reply to this ticket and attach the picture of the product damaged so we can see the problem and take care of itYour refusal to send pictures of proof of these spots and demanding we refund you without photo proof of damage or return the product is what is preventing this from being resolved.? Although you state you have a disability that does not except you from our policies and needing proof or return before replacing the product.? I'm sure Walmart would state the same.? ? I'm sure someone around you can take a picture with a camera or phone and send it to us.? It would be easier than returning the product to us for inspection but we have to have one or the other for us to move to the next step and resolving the problemPlease let us know what you would like to doThanks,Sales Team

***,Thanks for the the picture We did receive this picture but as we stated before it is not sufficient because it is only or 8+ branches that were in the bunchWe asked you for a picture of the whole bunch which you did not do When we got product back this appears to be the only one with these chips out of it and even our website picture shows chips out of the branches like this We are not trying to hide this fact that some of the branches will come this way We would have refunded you for the one with chips out of it if you wanted to keep the rest but that wasn't the case so we explained what the refund would be and did just as we explained to you via emailWe didn't have enough picture evidence or information to do anything elseWe felt like you didn't want to work with us to resolve this situation quickly We really did want to help get it taken care ofThanks, Mike

Customer contact us about the product saying it was damaged.? We asked him to provide pictures of the productHe did so but they were not clear and of the whole product and he refused to retake them.? We also authorized his return stating he would be getting $back as a refund for doing so.? He then returned the product back to us and it was in the condition stated on the website so we refunded him the $as agreed.? This amount was minus the shipping and restocking fee take out because it was not damaged during shipping.? I have included our email to him as proof of our documenting his returns process and what amount he would be receiving back.? I can also provide proof of his refund if necessary.?

I'm sorry you reject our response.? All our terms are on the website and they are very similar to the ones Amazon uses.? I have told you before we didn't use any chemicals and you won't believe me so I don't know what else to tell you.? If you want to return I suggest you do it before the time period runs out as we will not be accepting returns passed the return period per our online policy that you accepted when you purchased from our store

Complaint: [redacted] I am rejecting this response because: I already have been granted a replacement without photos by Andrea who is the company manager I declined the replacement because Andrea hung up the phone after I asked for the owner These responses are from the CEO who titles his email as Mike R***, Sales Manager MrR [redacted] is aware that Andrea already offered a replacement Walmart is not this company MrR [redacted] is writing about Walmart rather than addressing a first time customer's request for a full refund and a pick up of the entire order due to a judgment by MrR*** Sincerely, [redacted]

I'm sorry you reject our response All our terms are on the website and they are very similar to the ones Amazon uses I have told you before we didn't use any chemicals and you won't believe me so I don't know what else to tell you If you want to return I suggest you do it before the time period runs out as we will not be accepting returns passed the return period per our online policy that you accepted when you purchased from our store

Complaint: [redacted] I am rejecting this response because: As your story continues to change, this is actually kind of humorous nowI am finding this funny, both sad and funny First, you guys said I refused to retake the picThen you said I never sent the pic to youNow, you FINALLY admit that you did receive the pic but that you asked me to send a pic of all the poles However, No one asked me to send a pic of all the poles &&&&& asked me to send a pic of the defect and that's what I did The poles were defectiveThis is a broken record nowYou guys say the bamboo poles on your website show the same chipping defectThis is incorrectI just looked again at your websiteTHOSE were the poles I wantedNot the chipped, peeling defective poles I received Again, this is getting laughable For me this is about the principle, not the money Again, why does one of YOUR employees feel that my return was not handled properly? Why is &&&&& on my side? &&&&& was trying to get me a fair amount but her supervisor signed &&&&'s name on her day off Her supervisor emailed me, posing as &&&&&, according to &&&&& I have all the email evidenceYou guys are changing your storyI'm not You guys chose to mail me defective poles You should bear the cost of all the shipping Having said that, from day one, I never insisted on you guys paying the entire $ I would have accepted a fair and reasonable amount, a compromise $is nothing anywaysFor me, this is about the principle For you guys, it appears to be about the moneyShame on you Sincerely, [redacted]

Customer says we use mothballs in drying our wreaths that we don't useWe have even asked her to provide pictures of the said mothballs we were supposed to have used and she has not done so because we believe there are none. Rather than deal with this situation and argue with her we have
approved her return as stated our return policies. She is welcome to return them within the return period for credit. I'm not sure what the problem is for doing so except that she would be responsible for the shipping back to usWithout the proof of the product being something other than what she ordered we are unable to do so and I believe that is the reason she is threatening these outlandish things. We have tried very hard to help her with the smell with recommendations, discounts, and other solutions but she is not willing to work with us at all so we are saying please return it so we can give you money back

***,Thanks for the the picture. We did receive this picture but as we stated before it is not sufficient because it is only or 8+ branches that were in the bunchWe asked you for a picture of the whole bunch which you did not do When we got product back this appears to be the only one with these chips out of it and even our website picture shows chips out of the branches like this. We are not trying to hide this fact that some of the branches will come this way. We would have refunded you for the one with chips out of it if you wanted to keep the rest but that wasn't the case so we explained what the refund would be and did just as we explained to you via emailWe didn't have enough picture evidence or information to do anything elseWe felt like you didn't want to work with us to resolve this situation quickly. We really did want to help get it taken care of. Thanks, Mike

Customer says we use mothballs in drying our wreaths that we don't useWe have even asked her to provide pictures of the said mothballs we were supposed to have used and she has not done so because we believe there are none. Rather than deal with this situation and argue with her we have
approved her return as stated our return policies. She is welcome to return them within the return period for credit. I'm not sure what the problem is for doing so except that she would be responsible for the shipping back to usWithout the proof of the product being something other than what she ordered we are unable to do so and I believe that is the reason she is threatening these outlandish things. We have tried very hard to help her with the smell with recommendations, discounts, and other solutions but she is not willing to work with us at all so we are saying please return it so we can give you money back

Complaint: ***
I am rejecting this response because:I still get no respect as a consumer... I didn't think you were capable of understanding and responding to my email spiritually or intelligently and continue to bullhead the situationI am hoping this will reach the ownerAnd I hope to prevent other unsuspecting people to become victim's of this toxic packaging that has caused me two severe migraines this week, as the residue was on all the wheat I purchased about $200+ worth. So in advance, I have already been in touch with the CA Attorney General's office in regard to Prop and will be sending the packaging to them to inspectIf you do not use any chemicals, then why did Andrea tell me over the telephone that the smell was from mothballs to keep out of the wheat? Also, I referenced the 'mothballs' SEVERAL times throughout the course of our email exchanges and at no point until the very end did you even reject that the mothballs were usedRegardless, whatever was used, will be sent to the attorney generals and if there are any fines or restrictions on your future business in regards to shipping to states that require this warning, you can deal with them directly. Maybe you guys need to get clear on what the toxic smell is but it's a lot like mothballs per Andrea. I look forward to THE OWNER seeing how jaded his staff has become and how he has too much power in running the business into the groundHopefully said owner will be able to redeem the businessIt appears you have gotten way too comfortable in your role and become complacent on quality of service.
Sincerely,
*** ***

***,I just got notice of your complaint from the Revdex.com.org and I'm sorry we didn't see it before but I still want to be of help if I can. I don't have your information in our website database as having ordered from us. Can you please provide your order number if you want me
to look into this further?

To send replacement like Andrea said or provide refund we still need pictures. This was the condition upon which the replacement has always been. Without pictures or product back we are just spinning our wheels here and getting nowhere. Please provide proof of the damages and we can help you.

***, As we stated before in email we just suggested that a little bit of wood glue should fix a small piece of bark coming off and would be easier than returning for replacementIf that won't fix the problem you can reply to this ticket and attach the picture of the product damaged so we can
see the problem and take care of itYour refusal to send pictures of proof of these spots and demanding we refund you without photo proof of damage or return the product is what is preventing this from being resolved. Although you state you have a disability that does not except you from our policies and needing proof or return before replacing the product. I'm sure Walmart would state the same. I'm sure someone around you can take a picture with a camera or phone and send it to us. It would be easier than returning the product to us for inspection but we have to have one or the other for us to move to the next step and resolving the problemPlease let us know what you would like to doThanks,Sales Team

Complaint: ***
I am rejecting this response because: I already have been granted a replacement without photos by Andrea who is the company manager. I declined the replacement because Andrea hung up the phone after I asked for the owner. These responses are from the CEO who titles his email as Mike R***, Sales Manager. MrR*** is aware that Andrea already offered a replacement. Walmart is not this company. MrR*** is writing about Walmart rather than addressing a first time customer's request for a full refund and a pick up of the entire order due to a judgment by MrR***
Sincerely,
*** ***

I'm sorry you reject our response. All our terms are on the website and they are very similar to the ones Amazon uses. I have told you before we didn't use any chemicals and you won't believe me so I don't know what else to tell you. If you want to return I suggest you do it before the time period runs out as we will not be accepting returns passed the return period per our online policy that you accepted when you purchased from our store

Complaint: ***
I am rejecting this response because:I still get no respect as a consumer... I didn't think you were capable of understanding and responding to my email spiritually or intelligently and continue to bullhead the situationI am hoping this will reach the ownerAnd I hope to prevent other unsuspecting people to become victim's of this toxic packaging that has caused me two severe migraines this week, as the residue was on all the wheat I purchased about $200+ worth. So in advance, I have already been in touch with the CA Attorney General's office in regard to Prop and will be sending the packaging to them to inspectIf you do not use any chemicals, then why did Andrea tell me over the telephone that the smell was from mothballs to keep out of the wheat? Also, I referenced the 'mothballs' SEVERAL times throughout the course of our email exchanges and at no point until the very end did you even reject that the mothballs were usedRegardless, whatever was used, will be sent to the attorney generals and if there are any fines or restrictions on your future business in regards to shipping to states that require this warning, you can deal with them directly. Maybe you guys need to get clear on what the toxic smell is but it's a lot like mothballs per Andrea. I look forward to THE OWNER seeing how jaded his staff has become and how he has too much power in running the business into the groundHopefully said owner will be able to redeem the businessIt appears you have gotten way too comfortable in your role and become complacent on quality of service.
Sincerely,
*** ***