Crunch Fitness

Review: Crunch [redacted] Started advertising for business to consumers roughly around May of 2013. From my investigating they signed everyone up and took their money with an opening date of July of 2013. Since then, it is November [redacted], and they are still not open with little or no updates on the current status of whats going on. They shouldn't have took any monies if they had a stop work order in place, or even have advertised. Many consumers are still looking for updates, and a majority are still looking for refunds which they say can only be mailed as a check. One consumer was told 7-14 business days, and after that duration of time, when they didn't receive said check they were told to "be patient". I think this should be investigated.Desired Settlement: Force them for more information to their consumers. Or immediate refunds/extended memberships.

Business

Response:

Our apologies for any frustrations in regard to the delayed opening of our new [redacted] location. Unfortunately, there have been delays by the city in which we are required to adhere to. Although the location is not opened as hoped, no member of this facility has been charged monthly membership dues, and has only paid the enrollment fees when signing. Monthly dues will not begin to deduct until the club is officially open. Furthermore, every member of this facility requesting refund is indeed provided a full refund, as the club is not yet ready and we understand some individuals may not want to wait. The duration and method of refund is not a lack in customer service, but limitations in place systematically in order to actually process each refund. Crunch is not withholding information or money from any individuals regarding the status of this club.

Review: I purchased a multi-year membership that included a 1-year membership coupon for use in the final year. After my "paid" period was complete (August, 2015) they would not honor the coupon for the final year of the term.

This occurred at the Crunch Gym located at [redacted]

Phone:###-###-####. The coupon was refused by club manager Anthony R[redacted].Desired Settlement: Simply honor the coupon per the original agreed upon terms. The coupon was completed by (and has an original ink signature) of the membership director (Michael H[redacted]). That membership director is longer employed at this location.

Business

Response:

This issue has been resolved as of this morning. Best, Jasmine V[redacted]Member Services Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They have not offered any resolution. No contact at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] This issue has been resolved. Per the club, the certs were honored as of yesterday morning. Please get in contact with the club. Again, this issue has been resolved. Best,Jasmine V[redacted]Member Services Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: It's a health facility, Crunch, in the [redacted], Account Exec., would not honor the current online promo price of $9.95 per month, saying it's only the [redacted] (a small franchisee) that's honoring this promotion.When I called the [redacted] location, ####-###-####, and spoke to [redacted] and [redacted], both assured me the online price would prevail in any location of Crunch.Would appreciate if you can check their website advertisement under crunch.comAs always, thank you so much !Desired Settlement: DesiredSettlementID: Other (requires explanation) If [redacted] of Crunch [redacted] can duplicate this online promo as advertised (no location restriction), I shall be happy.Thank you.

Consumer

Response:

At this time, I have not been contacted by Crunch Fitness regarding complaint ID [redacted].

Sincerely,

Business

Response:

Greetings,

Customer has received a $9.95/mo quote for the Crunch Elk Grove, Sacramento location, which is a franchise location; a separate entity from any Crunch corporate locations. Corporate locations specified on the webpage crunch.com, such as Daly City, CA offer higher rates in comparison to franchise locations, as these clubs are essentially owned and operated outside of the Crunch corporation. Daly City will not be able to honor the $9.95 rate, but does offer other promotional rates depending on occupation, student status, etc. Customer’s contact information has been forwarded to the General Manager’s attention at Daly City, who will reach out to customer regarding current specials.

Thank you,

Ms. [redacted]

CRUNCH

P.O. Box 1918

Old Chelsea Station

New York, NY 10011

Review: I received a call from Crunch Fitness one Saturday this month in February about an over due bill that I knew nothing about in the first place. I told the billing agent that I do not control the payments on the account. I then told her that the account will be paid in full. But then I got a call the next day and I told that lady the same thing but asked if the account could be closed so I would not get any more calls. She told me no. Sunday night I get another call about the same issue. Like these please do not place notes in to the system or some thing. I told that lady that she was harassing me about a payment I have no control over and that they will get it when either I have it or the card owner has it. But to leave me alone about the issue. I got a call from them Monday evening, I called their calls there after. I continue to get the alerts of the phone calls every from them. I grow tired of them harassing me for payment that they will get when I or the card owner gets paid.Desired Settlement: I would like for the account balance to be placed at $0 and the account closed. Along with an apology for harassing me.

Business

Response:

Hi [redacted], can you please tell us which Crunch gym you belong to? We are having trouble locating your membership.

Consumer

Response:

I am a member at the [redacted] Crunch Fitness club in [redacted]. I spoke with the billing people and they put a note on the account to not call me again. And that the bill will be paid in full by the end of the month.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled my gym membership 7/*/2013. I was told while cancelling the membership that since July 2013 dues were not billed yet, my last month's due that I had paid in the beginning of my contract would apply and I did not owe anything else to the gym. 7/*/2013 I received a phone call stating I was passed due. 7/*/13 I spoke to [redacted] the manager and she told me I owe $39.99 even though I had already cancelled my membership. She told me that the person I spoke to was wrong and that since I did not cancel on 7/*/2013 I stilled owed dues for that month and then I could have my last month's dues applied. I was billed by automatic payments to my credit card. Crunch Fitness disabled my credit card from the file when I cancelled my membership. So why would I be put into collections for past due account when: 1. I was told I owed $0 and 2. Crunch deleted my credit card information. On top of all this conflicting information the manager [redacted] was not at all abliging when I asked her to stop the collection process. She told me that someone, not one of "her staff members" deleted my information accidently. I still owe them money and I will go in collections. I can see if I had already been billed, and the last month was applied to the following month. I was not billed, they deleted my info. I am not using the gym. I feel I do not owe them anymore money.Desired Settlement: Since my last month's dues were not charged on my credit card when I cancelled my membership. I would like the last month dues that I paid in advance applied to the $39.99 charges that are "past due" on my account.

Business

Response:

Billing date is the 1st, all cancellations must be in by the first as per members agreement. Draft usually post around the 3rd or 5th however billing date per the agreement is again the 1st. We follow the membership agreement in all disputes as this is the last known document that both member and Crunch can state they fairly and willingly agreed into. To do otherwise would open us to setting double standards for our members. Out of fairness to all of our members who cancelled prior to the 1st as per their agreement we therefore cannot waive this policy here. Member will need to pay for July billing and the account has been set to close as of 8/**/13 based on the 7/*/13 cancellation. A copy of the membership agreement can of course be provided for review.

Review: SIGNED UP FOR A MEMBERSHIP WITH THIS GYM IN THE SPRING OF 2012, FOR $20, WHEN THE GYM WAS SAID TO OPEN THAT SUMMER. GYM NEVER OPENED AND I ATE THE $20 AS DID ALMOST EVERYONE ELSE IN MY NEIGHBORHOOD. I HAVE SINCE MOVED (TODAY IS 3 YEARS LATER) AND THIS MONTH RECEIVED A BILLING STATEMENT FROM THAT SAME CRUNCH LOCATION FOR MY FIRST MONTH AT CRUNCH, FOR $9.37. I CALLED CRUNCH AND ASKED WHY I WAS BEING BILLED. APPARENTLY THE GYM HAS RECENTLY OPENED AND THEY HAVE DECIDED TO BILL PAST CUSTOMERS. A CRUNCH REPRESENTATIVE APOLOGIZED FOR THE FACT THAT I NEVER RECEIVED A NOTICE OF THEIR OPENING, WHICH IS NOT SURPRISING SINCE I'VE MOVED FROM THAT AREA IN 2014. THE REPRESENTATIVE WOULD ONLY CLOSE MY ACCOUNT AFTER I PAID THE BALANCE DUE, FOR A SERVICE THAT I NEVER RECEIVED! AS FAR AS I WAS AWARE, THE INITIAL MEMBERSHIP OF $20 WAS FOR THE YEAR OF 2012, WHICH I NEVER TOOK ADVANTAGE OF BECAUSE THEY NEVER OPENED. AND NOW I WAS GETTING BILLED MONTHLY FOR ACCESS. RIDICULOUS.Desired Settlement: $29.37 FOR SERVICED NEVER RECEIVED.

Business

Response:

Good morning [redacted], Thank you for reaching out and apologize for any delay or frustration. Please see the attached email thread between both you and I. Our call center reps did provide us with a report which your name was on back on 5/** of your interest to cancel and receive a refund which we our accounting department has confirmed and released the check via [redacted]. Please notify us when you receive the check.This issue has since been resolved! Best, [redacted] - Crunch

Review: In 2015, I signed up with Crunch Fitness with a no obligation membership which stresses a no hassle cancellation. However, I find myself with great disappointment as I have to contact the Revdex.com to intervene as I have been unjustly charged, have had my cancellation requests ignored, and have been harassed with phone calls 5 times a day for $5.00 late charge fees (I can have my phone company forward official phone records upon request to solidify this statement).

According to Fair Debt Collection Practices Act (FDCPA) it states that a debt collector can't harass, oppress, or abuse me or anyone else they contact. However, I have been harassed by Crunch's representatives over and over again. They have called me continuously for late charges and have emailed me continuously (I can send emails upon request). They have called my phone continuously asking for someone else who was not on my membership, after telling, them this person is not on my membership. That went ignored and they still called over and over again.

I called Crunch in October 2015 and requested my membership be canceled and was told that in order for me to cancel my membership, I had to pay all remaining fees then a cancellation will happen. I paid all remaining fees and my membership was never canceled. My request for cancellation have been ignored which have oppressed and caused me to have accumulated charges on my account with additional late fees. They have continued to make false promises stating that I would receive emails stating that my membership would is canceled. I have not received any to date.

After learning that I was still being charged after cancellation requests, I contacted Crunch on May [redacted], 2016 and told that my membership hadn't been cancelled and the only way that a cancellation can happen is that I pay $129.25. I paid under duress. I was told I would receive an email on May *, stating that my membership was canceled. I did not receive. After all of this, I learned that they sent my account to collections.Desired Settlement: I would like for there to be a billing adjustment for the unjust monthly payments and late fees that I had to pay after I requested cancellations. An apology for the trauma and stress that Crunch has caused me through their oppressive policies, actions, behaviors and harassing phone calls by their agents/representatives. I would also like for there to be a discontinuance of their representatives stating verbal false advertisements of a "no hassle cancellation." This is a lie, as I'm here today.

Business

Response:

To Whom It May Concern (Revdex.com):

Member joined in club on 2/**/2015 and authorized she acknowledged our terms and conditions by signing for the audit. Member had 3 business days for buyer's remorse under New York State's Consumer Rights to Cancel. Member'a authorization is attached here but will not post her agreement unless required as it contains her personal information. Based on [redacted]'s notes, we investigated the claims of receiving a barrage of calls which I have all copies of and there were never any instances where she received more than one call on any given day nor has she been contacted daily. Member tried to initiate cancellation in October only after her account went past due. I can remove this account from collections for her since it shouldn't have remained with them.

Best,

Jasmine V[redacted] - Crunch Corporate Member Services Manager

Review: I signed up for 18 Pilates sessions. The next week Crunch cancelled Pilates and gave about 30 days in which to use up all the sessions at this location. There are two that I cannot use. The company tried to push me to use a personal trainer, but I already have one elsewhere. I want a refund on a pro rata basis for the two sessions I have not used. That totals $64.00. I have requested that they refund this amount on my credit card.Desired Settlement: Refund of $64..00 for the two unusable sessions.

Business

Response:

Greetings,

Review: Canceled my membership 30days prior to next bill date(had paid last month in advanced). Since then they have continued to bill me.

I have made multiple attempts to have them cease billing and ensure my account is canceled. Every time I call their billing department they tell me a supervisor will call me back and I have yet to receive a call back after numerous attempts. Also, I have replied to every single email bill, while cc'ing the billing department, they have sent me stating that my account was canceled and to cease billing and collecting on my account.

As of the last two weeks I have been harassed by their collecting department with multiple calls every single day.Desired Settlement: My account to be actually canceled like I've requested and all "past due" that they claim to be nullified and to stop being harassed by their collection.

Business

Response:

This complaint has been addressed this morning. Jasmine V[redacted]Member Services Manager?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Josh W[redacted]

Review: I cancelled my membership with crunch at the [redacted] location by filling out a cancelation form on 2/**/2014. Crunch has continually charged my visa on file unauthorized and has to this day failed to cancel my membership after a second request.Desired Settlement: I would like a refund of all charges assessed since 02/**/2013 and for my membership to be cancelled.

Business

Response:

Good afternoon, Thank you for reaching out and apologize for any frustration this has caused you. I'll be more than happy to assist you. Kindly forward a copy of your cancellation over to me via email to: [email protected] regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi,This message is to inform Revdex.com of NY that my issue has not been resolved at all. I personally went out of my way to contact the rep from crunch and she asked me some questions, this was on Tuesday March [redacted]. I have reached out to her again on Friday March 20th and have not heard back. My issue is definitely not resolved, my case should have never been closed. I didn't update the status because I was giving crunch a chance to resolve issues. Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], Thank you for your patience during this investigation to your claim. Your allegations of non-communication are not correct as I have email threads on the [redacted] at which time your patience was requested while we communicate with the club and their management which you acknowledge. In your email to me, you stated you canceled on the [redacted] and your membership lasted for approximately 2-3 months. Per our records, you joined on 2/**/14 so if your membership was canceled on the [redacted], that's just 16 days from your join date. We have not heard from you since February. Notifications were mailed out to you which the post office would forward to your new address. The club management has searched for the cancellation document at which time we have not found any proof towards your claim of cancellation. Unless you can provide some type of proof of cancellation a refund will not be made available to you. We apologize for your frustrations in this matter however, we are not at fault as we do not have a signed document between the member and the club. Best, [redacted]

Review: I purchased a membership with crunch a couple of months back, which I barely used. I changed credit cards due to fraud so initially its my responsibility as a member to contact the gym. Trying to get everything in order It honestly slipped my mind. I received a call from a [redacted] lady telling me I needed to make a payment which now the date was on the ** of the month. I expressed to her when I left work I would make the payment and being that I never had this issue would I be able to get the late fee waived due this being my first time. She explained that if I paid NOW that she could but if I spoke with someone else I would have to ask them. So I did because the night of the rep calling me I left work at 11pm am and the office was closed. The following day I called and spoke with a rep and explained the situation to her she agreed to waive the fee. I also expressed if the payment did not go through why didn't anyone email or call to get payment the week of the [redacted] of the month being that they ask for all my information she agreed. Anyway she waived the fee. Now it is a month and a half later I receive a letter from a collection agency for $5.00. I called to dispute the charge being that this was already handle. I was notified to call the corporate office which I did. I spoke with a arrogant and the rudest person who constantly cut me off rep which her name was [redacted]. She tried to tell me that there was not a notation in the computer we argued for about 10 mins until I told her aren't our calls recorded. THERE GOES MY PROOF. Have your supervisor contact me and I would like to know who it was that helped me. So I call the following day to ask to speak to the supervisor [redacted] and of course she isn't in. I spoke with a [redacted]. She then tells me that the fee is was waved and to disregard the letter. I asked her if it was possible for her to email me our conversation about my balance being 0 now she told me she couldn't and that I should disregurd the COLLECTIONS LETTER.Desired Settlement: I would like the supervisor to contact me by email stating that my account is at 0 because from then on I have cancelled my membership. You aren't able to cancel a membership at a gym with a balance. These people are stealing money from people!!!!!!!!!!!!!!!!!!!

Business

Response:

Hi [redacted], Hope all is well and apologize for any frustration resulting from this matter. I'm taking this complaint offline and will email you once I look into this for you. Please lookout for my email! Best,[redacted]

To whom it concern.

I am writing to express how poorly I was treated at the time of trying to become a member at the crunch gym a[redacted]. When I walked in, I asked the front desk employee that I needed to use the restroom, she told me that I needed to go down a half a block. I found that ridiculous since I could have easily went in the restroom in the gym and was denied access. I then walked out but went back in to speak to a manager, his name is Michael A[redacted]. The manager told me it was company policy and that he couldn't do anything. I was treated poorly as a potential member and wouldn't recommend anyone to join this gym. I have been working in the car dealership business for over 20 years and never treated a customer like this. The customer is always right no matter what.

Review: I went in to cancel my membership and the clerk at the counter recommended I put a 6 month freeze on it instead. After confirming with him at least twice I will have NO charges on my account after the date I froze it I was surprised to learn that the yearly charge was still deducted from my account. I do not think this is fair or an ethical business practice. The main reason I signed up with this gym is the array of classes offered. After loosing one of the best trainers I was not satisfied with the replacement. Also I went to several different Aerobics/Pilates and Yoga classes and was disturb to find that most of the female instructors where not in good physical shape as expected when attending a class, in fact most of the female instructors where overweight. Which is not good motivation when the whole reason for a gym membership is to get motivated to get in or stay in shape.Desired Settlement: I would like a refund of the $29 charged to my account.

Business

Response:

No member information found under name and information given by consumer. Business will contact consumer to verify account, and make further adjustments, if necessary.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am still awaiting to be contact via the franchise that I signed up with. My issue has not been solved yet or looked into. The headquarters should have access to what their franchises do as headquarters they are responsible.

-Katie

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As of today's response, member has since been contacted by the franchise location. A refund for $29.00 was authorized and processed, accompanied by an apology for this member's unfavorable experience with the company.

Review: I became a member of the Crunch in Stratford in April. I gave the worker my information and my debit card at the time of enrollment. I worker took my information and fill out all the forms and the contract was signed. Months later the June I receive a call on my cell phone stating that my credit card information was written down incorrectly. I tell the person on the phone that I am away. she told me to bring in my information the next time I come in. I was out of town for most of the summer. The next time I go to the gym was August * at this time I gave them my information and the worker told me my bill was over a hundred dollars. When I only attended the gym for 4 months. She told me I was being charged late fees from the first month that I signed up. I asked for a printed receipt so I could see the charged, but the worker told me she could not give me a copy. A different worker showed me the screen with my bill displayed and it showed around 68 dollars then my card is charged around 115.00. I do not know what the additional charges are for. I never received and printed bill to view. I feel like I am a part of a scam. They took my billing information down incorrectly. I gave them my debit card they wrote down the numbers. I gave them the same card the on August * when the over charged me for my gym membership. That was not my fault and I am being charged late fee from the day I signed up, which is completely unfair. I spoke to [redacted] on August **, 2013 and he was very rude and dismissive. If my credit card information was written down correctly from the beginning there would not have been any issue. They created the problem and now want me to pay for it. I feel it is unfair for me to have to pay for their mistake. A business should not be able to profit for a problem they created.Product_Or_Service: Crunch Gym membershipAccount_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: RefundI would like the late fees refunded.

Business

Response:

We are sorry for any frustrations regarding the incorrect card number placed on file, resulting in late fees incurred. A refund of $15 has been issued to the member, reflecting a five dollar charge for each of the months of May, June, and July, as requested.

Review: Hello, I am filing this compliant because I was involved in a car accident in August 2014, where I was unable to attend the gym or even walk into a church fitness to cancel my account. Honestly the last thing on my mind was contacting the gym to cancel my membership. I was focusing on my injuries and recovery. When I contacted church via email to notify them of the accident and freezing or canceling the membership. I was not granted the adjustment for the billing charges that occurred while I was recovering. In which I have now been sent to collections for.Desired Settlement: I was sent to collections and I would request for the adjustment of a $0 balance and be removed from collections. So I can one day be able to return as a member at crunch.

Business

Response:

Currently, this account is past due for September charges, including the scheduled Annual Fee ($30.30), monthly dues ($20.85) and a decline fee for the past due amount ($5.00). In order to request any adjustment due to medical cancellation, please submit a medical note from your physician describing the reason for leave from the gym and the date of the injury onset. This signed and dated document should be sent to [redacted] for review. Any further adjustments will be confirmed via email.

Review: I have a gym membership with Crunch Fitness. I hurt my back, and due to the pinched nerve I'm unable to leave the house. I made contact with Crunch Gym on several times to pay my debt. I left messages and spoke to their customer service department but my issues aren't resolved. So, on 09/**/13 I wrote Crunch Gym to cancel my membership and I sent in a payment of $35.00. When I called to confirm they received my payment - I was told my payment was received and would be processed in no longer than 3 days. The manager handles the money and all incoming mail. Today is 10/**/2013 and my payment is still not processed. I was told I could mail a payment in by their collection company and Customer Service Department.Desired Settlement: Process the $35.00 payment I sent in. Receive a statement with the final charges due and have my membership cancelled.

Business

Response:

Complaint has been forwarded to location management for further review and resolution, as this is a separately owned club from the corporate locations. Our apologies for any frustrations regarding this matter. Awaiting details of resolution from franchise location, as member support system for this location is not available for viewing by Corporate office. Member will be contacted by location in approximately 3 business days regarding cancellation and payment status.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Crunch [redacted] ran a promotion for their new facility opening in August 2013. I signed up in May 2013 and the gym never opened. We found out that the delay had something to do with building permits. Crunch [redacted] was told to utilize Crunch [redacted] in the meantime. The only thing is that Crunch [redacted] was also not opened and people who signed up there were told to utilize Crunch [redacted].I contacted Crunch Fitness (corporate) on September **, 2013 and received the following information: This ticketing system is for members with Corporate Membership only and Crunch [redacted] is a franchise. Corporate Services does not handle franchise locations, you would need to reach out to the owner of Crunch [redacted] to resolve your questions. Please reach out to to the owner. Sincerely,Crunch Corporate Services. They provided me with his name, phone number and e-mail address. I sent the following to the owner the same day: Can you please advise as to the status of Crunch [redacted]? We were told it was opening in August 2013. Then that was pushed back to October 2013 . It is now the end of September 2013 and nothing seems to be happening at that location. I initially sent my concerns to Crunch Corporate Services, but they advise that this is a franchise location and they are unable to assist. They provided your name, phone number and e-mail.We have not received any updates and we would really appreciate some feedback.I chose Crunch [redacted] for convenience. On October **, I received a mass e-mail telling us about unforeseen issues with the city. At this point, I would like to cancel, but can not do so if Crunch [redacted] customer service doesn't respond to my e-mails. Unfortunately, I need to go to the gym and I cannot sit and wait for months until they resolve their issue. I just want to cancel my contract at this point as I am joining a functioning gym.Desired Settlement: I would like a refund and to cancel my contract immediately. It is only fair as we have been waiting since August 2013.

Business

Response:

Our apologies for any frustrations caused in the process of enrolling in this membership. The member is correct in stating that the facility opening has been postponed due to the city. A cancellation has been processed for this account, and a full refund in the amount of $22.03 will be processed to this member and mailed via USPS to the address provided. Please allow approximately 15 business days to receive these funds.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I look forward to receiving the refund via USPS, as stated. I would also like to have a letter in writing stating my contract/account has now been cancelled at Crunch [redacted]. An e-mail from Crunch [redacted] will suffice.

Best Regards,

Review: Hello--

My wife and joined Crunch Fitness in Reston, Virginia in August 2013. We cancelled on August **, 2013 because we changed our mind due to moving to a new location. Because the location had not yet opened yet, we were able to cancel with a full refund. On 9/**/13, I finally got a refund check (I had paid in full), but it was for $200 more than I had paid. I wrote them a check right away, and they didn't cash it. Sent a new check back to them on 10/*/13. They charged my wife for a monthly membership fee ($40) in February 2014, and I emailed the general manager ([redacted]) on 2/*/14. It took numerous emails and I still was not refunded my money. Her credit card was AGAIN charged for a monthly membership fee on March *, called [redacted] and she attempted to re-terminate the account, and claimed she was sending me a check refunding me for the first month. Today, I went in to the crunch location and they gave me a refund of $40 for one of the months, and claims that "the check is in the mail." PLEASE HELP! I am out $40 for a membership that I properly terminated in writing in accordance w/ the terms of the membership agreement.

Please help me fix this. This is simply unacceptable. I have posted this to [redacted] and [redacted] and sent to [redacted].

Best regards, [redacted]Desired Settlement: Refund plus no more charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I attempted to cancel my membership with crunch in June. I was told that in order for me to do so I needed to contact the [redacted] at the location I visited. I was outside of the continental US so I was unable to do so until August. In August I also received a notice from crunch indicating that my account was past due and that if not paid by the end of the month I would be sent to collections. This week in particular (8/**/14 - 8/**/14), I have gone to a crunch location 3 times in hopes of seeking assistance with this matter. On Wednesday I was told that an OM was not available to assist me and that she would call me on Thursday. On Thursday no call came. On Friday I again went into a crunch location. The OM was again not there because she was off. I was told I could come to speak to her on Sunday. It is now 8/**/14 and I just received a call from collections indicating that my account had been transferred to collections. I immediately called billing to express my concern with transferring my account to collections and was told that they could not help me because they no longer had my account. I am surprised and frustrated because the notice said that the account would be transferred if not paid by the end of the month and the month is not even over yet my account has been transferred. I am further frustrated because although I was in Crunch more than once this week, no-one indicated that my account had been transferred to collections when I was making my inquiries. Additionally, I was never given an option to cancel my membership over the phone. Rather, I was told that it had to be canceled in the branch. Yet today when speaking to [redacted] from billing, he let it slip that there is in fact an option to cancel over the phone. When I asked about this he became defensive and proceeded to tell me there was nothing he could do to help me. When I called back and spoke to a [redacted], she was immediately rude and not helpful. She also proceeded to say that there was nothing that she could do to help me. This was all despite the fact that I have not been using this service since May and tried to cancel in June. They are now charging me for a service I have not used and attempted to cancel.Desired Settlement: I would like to have my account removed from collections and to have a guarantee that this will not impact my credit score negatively. I would also like to have my account with crunch cancelled and would like to have the bill adjusted so that I do not owe for a service I did not receive and attempted to cancel.

Business

Response:

As member has provided payment for June dues in amount of $59.99, account has been removed from collections and successfully cancelled. The June balance and payment was valid as request for cancellation was received after June billing was due, therefore applying cancellation to the following month. The member will not be contacted moving forward regarding any balance. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined Crunch Fitness in November 2013. When I joined, I paid my last month's membership fee as part of a promotional deal the company was offering. In May 2014, I cancelled my membership because I was relocating. I went to the gym in person to cancel and was told by the gym's [redacted] that since I had already paid my last month's membership fee when I joined, I would not be charged anymore.

The week of June *, I began getting phone calls from Crunch Gym's billing department because they were attempting to debit my card for a June membership fee. I told them, repeatedly, that I had cancelled my membership and had already paid my last month's membership fee, so they should not be charging me. Finally, on June *, after receiving these calls five days straight, I demanded that my information be removed from Crunch's system because their attempts to charge me for a service that I had already paid for were illegal and their repeated calls to me constituted harassment. They agreed that they would stop calling and would remove me from their system. On the morning of June *, I received another phone call from Crunch billing asking for my updated payment information. I informed them that I would file a complaint because they were attempting to charge me for a service I have already paid for and continuing to harass me.Desired Settlement: I want Crunch to remove my information from their system permanently and cease from ever contacting me again, for any purpose.

Business

Response:

This account has been cancelled successfully, with an effective end date of 6/**/14. The balance that had been erroneously placed on file for June has been adjusted to reflect last month's dues. There is now no pending balance. Member should not be contacted again.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because on June

**, I received an email from Crunch stating that they had in fact NOT resolved the issue. The text of the email is pasted below:

Based on this email, it's clear that Crunch is continuing to attempt to collect money from me, even though they earlier told the Revdex.com that I do not have any balance left unpaid. Crunch's ongoing harassment of me is totally unacceptable, as are their attempts to illegally bill my credit card for services neither purchased nor rendered. At this point, I will not accept the business's response until they confirm that they have removed all of my personal and financial information from their database.

Sincerely,

Business

Response:

Case #: [redacted]

Although a balance notice had been mailed at a later date, the entire balance had been waived successfully. No balance remains, and account has been closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,