Cricket Communications Inc

Review: [redacted] account: [redacted]cricket phone number 1: ###-###-####device: Moto Gdevice ID: [redacted] number 2: ###-###-####device: Moto Gdevice ID: [redacted]-30931purchased from store : Reliable Communications, [redacted] ###-###-####rebate contact: Cricket Wireless LLC, [redacted]. phone ###-###-####purchase date: 7/31/14 Wednesday evening mailed rebate proof around 2-3 days laterStore clerk: [redacted] or [redacted]offer#[redacted]-1Dear Revdex.com: On July 31, 2014 my my husband and I purchased 2 new phones with a family plan from Cricket Wireless in [redacted] , PA . We bought 2 Mot G devices because the sign specifically said there was $100 back after rebate. The store clerk ([redacted] or Jose) confirmed the rebate before we purchased. We mailed all the rebate materials around Saturday morning the same week.Around mid-September we received a postcard from Cricket Wireless stating our rebate submission was decline due to "Cricket service was activated outside the valid dates for this offer."We feel this is a mistake by Cricket and that they should honor their rebate offer of $100. The store did not post any time limit or "valid date" range so we feel this was misleading advertising. Please help us get our rebate, thanks. If you need additional proof let us know, thanks.[redacted] and [redacted]###-###-####[redacted]Desired Settlement: Requesting to receive the $100 rebate from Cricket as originally offered

Business

Response:

October

9, 2014

Revdex.com

Review: I am trying to unlock my phone so that I can take it to AT&T wireless. From the Cricket Wireless Website:https://www.cricketwireless.com/support/apps-and-services/device-unlock/...⇄ I meet the following 4 requirements Cricket will unlock my phone.You're a Cricket customer and your account is not canceled.Your device was purchased from Cricket.Your account has at least four (4) months of consecutive paid service using the device you want to unlock.Your device hasn't been reported as lost or stolen.I meet all four of these requirements. I have tried countless attempts to unlock my phone by calling customer support, chatting online, going to a Cricket Store. I get transferred from rep to rep, tech support or special Apple support but ultimately no one can help. I have tried 2 different Cricket retail stores in San Diego. They have charged me for a new sim card and changed me from the legacy Cricket service to the new AIO/Cricket service. They have assured me that if I paid for the sim and changed plans the phone would be unlocked. It has not been unlocked but I have paid for the new services. I believe that part of the FCC approval for AT&T's purchase of Cricket, no additional fees should be charged for switching from the legacy Cricket to the new Cricket. I was charged a fee, but even by paying the fee my phone still remains unlocked.Desired Settlement: I would very much like a knowledgeable Cricket service rep to contact me to assist with unlocking my phone so that I can use it with AT&T wireless. The phone is an Apple 5C GSM phone that is compatible with AT&T wireless. It very plainly says on Cricket's own website that unlocking is possible. I don't think I'm asking for too much.

Business

Response:

July 1, 2014

Review: I filled a claim for new phone since 1/14/2014 , don't have a phone then yet my bill I'd paid in full...I didn't even receive a temp...phone no nothing...I just want my phone ..Desired Settlement: Give me a New phone...and discount a week of my bill ..

Business

Response:

February 3, 2014

Review: *Please see scanned documents that consumer provided receipts. Thank you.Desired Settlement: Unspecified

Business

Response:

September

18, 2014

Revdex.com

Review: I had bought a phone on 1-6-2014 and was given thirty days to return if I was dissatiffied with my phone I went to cricket on elston to return my phone brian the manager did not take my phone back he said I may have an exchange or upgrade or downgrade I wanted to exchange however given the phone was really bad in terms of dropping calls it lost battery communication was impossible I let brain know this and he seemed as he wanted to help when it was time to exchange sitting far away from him and brian alone with the phone tells me there is food in hte phone I find that hard to believe since he is jabbing something in the phone with his pen I tell him it is impossible to get food in there how would he know is he joking he would not return my money but he was willing to take the phone how come not sure but I feel as though he is scamming me I ask to refund my money and he wouldntDesired Settlement: I would like my cash back he may have his phone with the charger and box

Business

Response:

January 28, 2014

Review: I order 2 lines with 2 plans for amount of $596.38 on date of 2/27/2013. Because of the quality of the phones we return them right away and cancel both 2 phones and plans with out even activating them as there policy and we got a full refunded amount $596.38. Everything was fine till yesterday I was checking my my chase bank statement, I noticed that I was charged on 3/26/13 for amount of $91.42 and second charged on 4/24/13 for -amount of $90 . After I was calling and being transfer 3-7 times they said sorry and they can not refund money because of the set up the automatic payment and we're being charged 2 months for total amount of $181.42 for the plans and phones that not even existed.I don't even have a job and only my wife works, we have 2 years old baby and $181.42 is a lot for us to giveaway for no reason .My sister family have 3 lines with cricket and because of that they going to close out there account on coming month .Your Order Information:Order Date: 2013-02-25Order Number: [redacted]Cricket Phone Number: [redacted]Desired Settlement: Your Order Information:Order Date: 2013-02-25Order Number: [redacted]Cricket Phone Number: [redacted]Shipping Method: Standard Overnight with SignatureI order 2 lines with 2 plans for amount of $596.38 on date of 2/27/13was returned right away and get refunded full amount $596.38I was charged on 3/26/13 for amount of $91.42 and second charged on 4/24/13 for amount of $90 being charged 2 months amount of $181.42 for the plans and phones that not even existedI want refund $181.42

Business

Response:

May 02, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a refund request. In his complaint,

Mr. [redacted] states that he purchased two phones and two rate plans with Cricket

on February 27, 2013. Due to the quality of the phones, Mr. [redacted] returned the

devices and was issued a full refund of $596.38 which included the price of

both devices and the service. Mr. [redacted] states that when he checked his bank

account recently, he was charged on March 26, 2013 for $91.42 and again on

April 24, 2013 for $90.00. Mr. [redacted] states that he called customer service to

have the money refunded and was told that this was not possible due to the fact

that the account was set up on automatic bill pay. Mr. [redacted] states that he is

currently unemployed and this amount of money is too much to ignore. Mr. [redacted]

requests a refund of $181.42.

We apologize to Mr. [redacted] for any

inconvenience that he may have experienced due to this matter. Cricket strives

to provide excellent customer service at all times and we regret if that high

standard was not met.

After review of Mr. [redacted]’s account, we

have confirmed that the phones were returned and that Mr. [redacted] was refunded

for the devices and the first month’s service totaling $596.38. Due to an

error, the account was not disconnected after the phones were returned and the

automatic bill pay continued to draft monthly payments from Mr. [redacted]’s bank

account.

Mr. [redacted]’s account with Cricket was

cancelled on May 01, 2013 and the automatic bill pay associated with his

account was cancelled on April 27, 2013. A refund request was submitted on May 02,

2013 for $181.42 and was approved back to Mr. [redacted]’s credit card with a

processing time of 3-5 business days.

We thank Mr. [redacted] for his communication

and we trust that this action resolves his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: I paid my cell phone on 1/9/2014($69.20) online thru Cricket([redacted] Cricket [redacted]). It indicates to that I had to call a phone number ([redacted]) because of an error. I called the number and asked if they received my payment and they said yes. On 1/18, Cricket disconnected my service and told me in order to get my services back on I would have to pay $69.20. I talked with an agent, and told him my story. He told me to call my bank and find out if they authorized the money, and my bank did authorize it. I called Cricket back and told them that the payment was taken out thru [redacted] Cricket [redacted] and I faxed them the bank statement. Cricket([redacted], Daytime Mgr.) connected my services, and said he would complete a form regarding that I did make a payment. Tuesday, 1/21/2014 they disconnected my services again at 5:01 p.m. I went to a Cricket store and told my long story again. They agent went to my account and told me that the bank statement rejected Cricket 4 times as they were trying to take some money from account. I called my bank again and they told me the same story. The bank representative said that the payment was posted on 1/9/2014. Again I called Cricket and gave my long story. They said they would connect my services immediately and they would give me a call. Still waiting on the call.Desired Settlement: I would like an apology for disconnecting my services, and give me a discount on my February payment.

Business

Response:

January 28, 2014

Review: I paid my bill in December 2012. The funds were placed into a FLEX account in which my bill was not paid but, my phone was terminated. I went to the Cricket store on Alabama, Avenue, S.E., Washington, D.C. 20020, to speak to the Store Manager. He said, my funds were placed incorrectly into a FLEX account and that's why my phone was terminated. He made the corrections to the account and restored my service. On April 26th I attempted to pay my bill by phone with no avail. I was told my phone was disconnected since January 2013. I'm currently using the same phone but they have my credit card information in the system in which they have no permission to use. My information should not be readily available. I have a fraud alert on my credit card through the IRS. Lastly, the gentleman I spoke with was very unprofessional, mean and disrespectful. Please help me to remedy this problem as it relates to this complaint. I want my credit card information removed from Cricket System because some could compromise my information. Also, I would like for someone to repremand the Customer Service person I spoke to in the Credit Department.Desired Settlement: 1. Remove my Credit Card Information from their System2. Repremand the Customer Service Employee3. Audit my account

Business

Response:

May 01, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding payment information and customer

service. In her complaint, [redacted] states that in December 2012, she paid

her bill and the payment was incorrectly applied to her FLEX account instead of

her current balance. As a result, her service was interrupted. A store

representative made a correction to the account and her service was restored.

[redacted] also states that on April 26, 2013 she attempted to pay her phone

bill again and was told that her account has been disconnected since January

2013. [redacted] states that she has a fraud alert on her credit card through

the IRS and that Cricket has her credit card information. [redacted] would like

her credit card information removed from Cricket’s billing system due to the

fact that she feels it could be compromised. [redacted] would also like the

representative she spoke with to be coached due to his rude behavior.

We apologize for any inconvenience or poor service [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

[redacted]’s account with Cricket is still active and any information

that is used to pay her bill to Cricket is handled through our billing system,

VESTA. We have contacted VESTA and it has been discovered that there is an

unresolved dispute on her account which has prevented her from making any

payments through that system. On May 1, 2013 we left a voicemail with [redacted] and provided her with VESTA’s contact information (1-866-448-3657) to further discuss the

issue. [redacted]s’ payment information is kept safe and confidential. All

questions regarding credit card and storage of payment information can be

addressed directly to VESTA.

At this time, we do not have the name of the representative that [redacted] states she spoke to that was rude and unprofessional. If [redacted]

would like to provide that information, the matter can be further addressed.

We thank [redacted] for her communication

and we trust that this action resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: We had two cellphones: [redacted] and [redacted]. Cricket sent us an offer to change and get ZTE SMARTPHONES. We did, but they also charged one month payment. We paid by my MASTER CARD. I HAVE THE RECEIPT. Two days before this purchased, Cricket had deducted from my bank a full month payment. When questioned, they said it will show on your bill. It did not for one month. Then on June 25 they deducted a full payment again. That makes three payments for a two month service. After making MANY CALLS THERE WAS NO USE, JUST LIES AFTER LIES AND UNPROFESSIONAL ATTITUDE OF THEIR AGENTS. An Cricket agent filed and gave me case # 14[redacted]. Another agent on the phone gave me another # 14[redacted]. He said someone will call. NO ONE EVER CALLED. They should return the credit due to me $80.00. I have their statement showing that there is accredit coming to me. BUT THE AGENT SAYS THAT THEY WILL GIVE SERVICE, NO CASH RETURNED EVEN THOUGH IT WAS DEDUCTED FROM MY BANK ILLEGALLY. I have changed my service to AT&T because I do not want to patronize this TOTALLY UNPROFESSIONAL COMPANY CALLED CRICKET. [redacted] E. [redacted], A FRUSTRATED CUSTOMER.PS: Today, I tried to go into my Cricket account, the computer said that we do not know who you are b ecause I have changed the service.Desired Settlement: That a check in the amount of $80.00 be mailed to me at my home a address:[redacted]I will not give my bank information because they have illegally deducted money from it before.I also need an apology letter for frustration. I am a SENIOR CITIZEN AND THEY SHOULD LEARN HOW TO DEAL WITH AGED PEOPLE.

Business

Response:

August

13, 2014

Revdex.com

Review: Worst place I have ever been to. There service sucks. I was waiting in line to return my phone because my service wasnt working still after a 2nd brand new phone in 2 days, and they wouldn't let my 3 year old daughter use the bathroom. "Its not a public bathroom" I am a customer now even more disgruntled! Yet 2 days ago they let an older guy on a walker use there bathroom! Wtf! Oh wait... I get it he wasnt a lil white girl who obviously would have damaged there bathroom! To top it off they wouldn't refund my $90 of service fees even though I was returning the phone a second time and canceling service because the service wasn't working! What a scam! Manager didnt even want to do her job. I had to gripe her out to even get get to make a half as attempt! Never go here!Desired Settlement: $60 monthly plan fee $15 activation feeAnd any taxes charged

Business

Response:

December 13, 2013

Review: August 25, 2013 I went to the cricket wireless store on [redacted] ave [redacted] pa [redacted] and purchased a phone from them via an associate by the name of M. [redacted]. Everything seemed promising at first. after the first week I noticed it was not doing everything its supposed to do, so I called customer service and they told me switch the phone out at the store, I went to do so but in the store they denied me the swap telling me it was still early it should start working, I waited another week then went back told them I didn't want the phone anymore because the service was not how it should have been, they first told me I cant do the refund because the manager was not there (the manager was in the back). the next time I went they said I cant do the refund because the Muve Music Pamphlet was not in the box. I called the store numerous times and got not answer. Saturday September 21, 2013 I called and talked to the manager he told me to come in on the following Monday in the morning and he'll do the return; I went in and he was not there. I talked to the associate that was always there. he claimed called the YBUY company that he purchased the phone through and stated they I cant do the return because the papers not in the box. the next day YBUY collections called me asking for a payment I told them I cannot pay anything until I get money and I didn't not agree to a bi-weekly payment. I called the YBUY servicing and they said they did not have a note of him contacting them and that I should have been granted the return. I don't care about getting a refund for the phone I just no longer want it I cannot use it and I don't think I should be required to pay full price for a phone that did not work properly when I made the purchase the phone I purchased from the Criket store on [redacted] ave [redacted] pa [redacted] didn't properly work and I went to get a replacement within the week after I made the purchased. on the phone with customer service they told me get a replacement at the store the denied me the replacement. a week ago I went in to cancel the service and return the phone they would not grant me the return due to the Muve music pamphlet missing and the associate by the name [redacted] gave me the runaround for about 2 weeks telling me he'll give me a replacement, then saying he cannot do my return without the manager present (the manager was there in the back) then claiming he called the company and they cant do the return but when I called the company they never got a note of a call. he sold me the phone through a YBUY service which is charging me 2 different prices but I feel as though I shouldn't have to pay it, I'not saying I shouldn't pay anything but $300 and up dollars is ridiculous to pay for a cricket phone that did not work properly from the beginning.Desired Settlement: I don't want a refund I just don't think I should be paying for a phone that didn't work properly when I purchased it. I'm not saying I shouldn't pay for it at all but the price they are asking for is ridiculous for a phone that doesn't work the way its supposed to. $300 is too much and honestly my job doesn't pay enough to pay that. and when I look online it says $600 is due but my paper receipt say about $300 either way the phone is not worth that much because a lot of features did not work.I dont want a refund I just dont believe I should continue making payment for a phone I cant use.

Business

Response:

October 2, 2013

Review: Well the number of my old account was [redacted] pin [redacted].. I have been a great customer until this happened. I had my old phone for over a year, then in june of 2013 my sim card stoped working, I called customer service and they say I needed to upgrade my.sim card, then the next day my.cell phone.stop.charging once more I called.customer.service and they say I had to upgrade my phone. I told th I paid from June to july and that being I could not get a new phone until the month of july that ic you could swich my payment I made to july to August. They said ok. So once I got my new phone and by the way they never told me by email or anything.like that or Upgrading my phone, that I would have my service switched over. But no!! You guys at cricket, say I had to pau for both month and then service will be back on. I spoke to the supervisor and hd say I can wave off the month of june and I had to pay for.july. So once 9th of August came my service was cut.off the same.day I was going to pay. They told my to go to the one on [redacted] and when I got there, they told me that thire.supervisor will call me for the refund being I just reactived my new service.. Still no one called me and I am done with the bsDesired Settlement: I would like my refund from the month of June to August. And the four free month that I did not get being cricket people messed up.. My new cell number is [redacted] and pin [redacted]... So the free months should.go to my.new cell.. I have all my receipts.

Business

Response:

Review: Store located at [redacted] would not handle our insurance issue, he sent us to a bogus address, and when we returned, had us wait for password for 2 hours and then said he could not do anything.Desired Settlement: Apology and replace phone

Business

Response:

July 9, 2013

Review: Cricket Store at [redacted] Miami Beach robbed me. They sold me a [redacted] as if it were 2nd Generation. I'm a current customer since almost a year ago, and I was also charged an Activation fee of $25.00 during the transaction.They charged it like if I were a new customer, which I'm not. The phone price for a Moto G 1st Gen at the store, as shown in the shelves was $79.99, but I was charged $149.99, supposedly because the one I was purchasing was 2nd Gen. I was able to check the IMEI at the manufacturer website (www.motorola.com), and they confirmed that the phone actually is a 1st Gen. But the experience gets even worse, 48 hours after purchasing, the store manager rejected to apply the refund policy without a clear cause, and continued stating that the phone is 2nd Gen. The back of the receipt clearly shows that the refund is valid within 7 days, at the original point of sale. We reached the company Customer Service line, and they stated that the store should accept the return, but they were not clear in how to proceed in this case, where the company representative refused to apply the policy.Desired Settlement: Full refund of the purchase, including the activation fee. The total is $187.24I would also like a written apology from the company.

Business

Response:

November 20, 2014Revdex.com

Review: I went to cricket phone store at 3004 south congress austin tx to find out what was wrong with my phone the guy there told me that they are going 4g and changing there network and that I would need to buy a new phone so I want and got a new phone and he said that my plan will cost 40 dollars less than what I pay now so I went and got a new phone then I find out from cricket main office that that 40 dollar plan is only 500 mb and that in order to get my regular service I would have to go to the 50 dollar plus service charge and taxes it would come to 60 dollars so basically this guy lied to me so now I am stuck with a phone that I can not use or afford being that I am on a fixed income this is not right he should have told me the differences on the phone service so I am making a formal compliant to try to stop people to go to that store I have made a compliant to to cricket office also . also there was nothing wrong with my phone some thing else he should have told meDesired Settlement: I want this guy fired people like him should not working in customer service at all

Business

Response:

August

8, 2014

Review: We purchased a new smart phone in march,2014. Phone has been losing screen for three weeks now. Took phone to Cricket store on TV hwy in Aloha. Associate was unable to fix phone, gave us a # to call as it was covered under warrenty. He issued initial contact, took 20 minutes to get through. Directed to another # for warrenty matters. Have been unsuccessful with getting through on phone line. Receive prompts of waiting for associate, over an hour with customer count over 110 ahead of us. Option to remain on hold or leave return # and maintain place in line. Did so on Thursday and Friday with repeated calls to company every 3 hours, no response.Desired Settlement: Would like to have phone replaced at no charge and credit on my bill for May10,2014 to present for services unable to use. Would like to make warrenty # better able to respond to customer needs.

Business

Response:

June 16, 2014

Review: Hello,My name is [redacted]. I signed up for Cricket Communications Inc. (rate plan "Cricket $50 Muve Smart") on April 17, 2013 at their location on [redacted]. Due to lack of signal strength, I cancelled their services, at the same location, on May 3, 2013. I purchased 2 phones under the plan above; I paid the entire amount for both phones too. Also, I paid the first month of pre-paid services from April 17, 2013 to May 16, 2013. Please note, I cancelled Cricket on May 3, 2013. As listed on their receipt, I don't expect a refund for the period between May 3rd to May 16th. However, Cricket is still billing me for cancelled services. Since I have cancelled Cricket, I have been billed $42.16 on May 16, 2013, and $47.30 on June 17, 2013. I just put a stop payment through my bank account. The phones were returned on May 3, 2013 too. Furthermore, one of the former Cricket numbers had already been transferred over to my new carrier ([redacted]) on May 4, 2013. So what is their justification for billing me? The Cricket representatives refuse to refund due to policies outlined in their contract agreement. I subscribed to pre-paid services to avoid shenanigans like this! Never trust these people with automated services; they'll just take advantage.Desired Settlement: I would to receive a refund of $42.16 for bank charges on May 16, 2013, and $47.30 for bank charges on June 17, 2013 (total $89.46).

Business

Response:

July 3, 2013

Review: Moved from Louisville, KY and needed a cell phone. Friend suggested Cricket wireless because they partnered with AT&T(supposedly more towers).I was shown a map of Ohio that showed that my new address in Lynchburg, Ohio was in the coverage area. I paid a total of $130 for phone, first month's service and restocking fee). I was told that I would lose $80 of this fee if I decided that I didn't want the phone. I found that as soon as I would enter the Lynchburg town limits I would lose my signal. I am almost 70 years old and live on Social Security of $900 a month. I need a cell phone that works. I called customer service a number of times and was told that the phone should work (according to their map). I explained that their map was wrong - that I lived in Lynchburg and there was NO service. I spent the best part of two days talking to customer service reps explaining my situation and was finally told by a "manager" at their customer service number that I should return the phone to the Cricket store and that they would put information in the computer system for the Cricket manager to access explaining that I should receive a total refund of my $130. I made my second trip to the Cricket store in two days and he refused to return my money. He said that I had service according to his map and that it wasn't his policy to offer a refund. He got really obnoxious and ordered me and my friend out of his store. I cannot afford to lose $130.Desired Settlement: Please assist me in getting my $130 refunded. I cannot afford to lose this money. The phone and service are absolutely useless to me.

Business

Response:

November 11, 2014

Revdex.com

Review: I called regarding my service on 4/30/14.I had to make 4 different calls and my issue was never resolved or fully addressed.My issue was my internet service was and is still not connecting to the server.I advised each agent of my issue's multiple times and the politely evaded the issue, after each call my service continued getting worse..Initially it was the error message UNABLE TO CONNECT WITH SERVER.Next error message was MY SESSION HAS TIME OR PAGE EXPIRED.Next error message NO INTERNET CONNECTION.Upon each call I verified the error messages and no resolution was given, I even asked if there were network issues that I should be aware of, each time the agent continued to follow call flow and evaded the issues.I have had multiple issue a each month, either with billing or technical issues.I also am aware that agents can disable and activate calling features...such as data usage, text, incoming/outgoing calls.Which brings me to my final issue, after speaking with Multiple agents and I can provide ID#'s if necessary answering the same troubleshooting questions I am now unable to send or receive text messages..I have not exceeded my alloted data usage since I have had service, all the data usage that was deducts from my alloted usage was spent attempting to connect to the internet.After my final attempt to resolve issue, I waited for an hour, powercycled my phone and removed the battery in a last ditxh effort to connect with server and found that the same issues were still occurring..I attempted to contact CS again, only to be advised by the AUTOMATED SYSTEM THAT THEY ARE UNABLE SPEAK WITH A AGENT AND TRY MY CALL LATER...THIS HAPPENS REPEATEDLY IF YOU HAVE AN ISSUE, YOUR REROUTED TO THE AUTOMATED SYSTEM MAKING IMPOSSIBLE TO SPEAK WITH TECH SUPPORT OR CS.I DID NOT HAVE MY ISSUE RESOLVED, I WAS GIVEN MULTIPLE REBUTTALS AS TO WHY THE SERVICE COULD BE INTERRUPTED..I AM VERY DISPLEASED WITH THE WAY THE SITUATION WAS HANDLED AND ASK THAT SOMETHING BE DONE TO ASSIST ALL OF US WIRELESS CUST.Desired Settlement: I request a review of my service history, how many calls were made regarding this issue, I also request that the calls be reviewed as they are recorded for quality and trainning purposes and used as a example of how not to treat the customer when calling regarding issues with the servixe.I also request compensation for the data usage that was used on the date in question.I am still unable to access the internet, but still being charged for a service I cant acces.I find that unfair.

Business

Response:

May 12, 2014

Review: I set up a bridge payment for my phone and made the payment on 12/10/2013 (and received the confirmation via text AND e-mail). The recording states that I have until the end of day-7 days from that date to make full payment to avoid interruption. Well I wake up on 12/17/13 morning (which is the 7th day) and my services were disconnected. It hadn't made it until the end of day. Last month in November the same thing happened. I called Cricket customer service and the representative gave me a week extension. So I called this morning and they are telling me that it's nothing they can do until I pay the remaining balance of $74.00 to re-instate my services. I advised that I had until the end of day to do that and I would like for my services to be re-instated. The representative refused. I requested to speak with a supervisor and someone named [redacted] (the mananger) got on the phone. I explained the situation to him. He stated the same thing as the representative. I asked him to explain how I was able to get an extension last month and he wasn't able to explain, his reponse "I don't know how that happened". He also stated that the confirmation was just for OUR records only, which doesn't make sense. If that was the case, then why would he ask for the confirmation from me?? He kept saying that the bridgepay was revoked, but couldn't explain how I was able to continue using the service a couple of days ago. He was not helpful at all. All I asked was for my services to be reinstated until the end of day 12/17/13 as agreed. They did not honor that and he was NOT helpful at all! He also told me that there wasn't anyone else I could speak with that was over him. I caught him in several lies during the conversation. Cricket should be help accountable for their mistakes. I am a PAYING customer and do not deserved to be treated this way! There is NO consistency with them at all!Desired Settlement: I would like for my services to be re-instated until the end-of-day as made in the Cricket Wireless agreement.

Business

Response:

December 23, 2013