Cricket Communications Inc

Review: This person used my credit card in a fraudulently manner to obtain service with them. When I call they make like they could not refund my money back to my card. They seem ti think it was against the law to give back my money for something I never ordered or wanted. They need to change their business practice.Desired Settlement: Refund my money back to my card. Turn the service off on the phone it was obtain in a illegal manner. Never render service to that person again.

Business

Response:

June 14, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: Unknown

Dear Sir/Madam;

This correspondence is in reference to a complaint filed by [redacted] regarding unauthorized charges for Cricket service. In her complaint, Ms. [redacted] states that someone used her credit card to obtain service with Cricket fraudulently. She states that she called Cricket for a refund but they refused to assist her. Ms. [redacted] is requesting that her money be refunded and that the service on the Cricket account that was created with her credit card be terminated.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Due to privacy laws, Cricket is unable to discuss information regarding accounts associated with fraudulent payments or identity theft. Ms. [redacted] can contact our Fraud Hotline to report the unauthorized use of her credit card, their phone number is [redacted]. We recommend that she also contact her banking institution as soon as possible to dispute the charges. The payment dispute will be handled by her bank and Cricket. Any refund due to Ms. [redacted] will be refunded after the bank and Cricket have resolved the dispute.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: HI THIS IS [redacted]. CRICKET WIRELESS CUSTOMER SERVICE DOESNT KNOW THE ANSWER TO ANYTHING I SIGNED UP ON NOV 30,2013. I CALLED UP OVER THE PHONE AND ORDER SERVICE. I ORDER THE 35 PLAN WHICH INCLUDES UNLIMITED MINUTES,UNLIMITED TEXT WHICH INCLUDE VIDEO AND PICTURE TEXTING AND INTERNATIONAL TEXTING. I ORDER THE 20 PHONE. WHEN I ORDER IT THEY TOLD ME ITS A GOOD PHONE. THEY TOLD ME THAT THE 20 PHONE DOES NOT ACCEPT PICTRE TEXTING. SO I ORDER ANOTHER PHONE. THE SAMSUNG COMMENT 3 FOR 29.99. WHEN I CALLED THE CUSTOMER SERVICE NUMBER THEY TOLD ME I DONT GET PICTURE MESSAGEING ON THE 35 PLAN. THE EMAIL I GOT FROM CRICKET WHEN I ORDER IT SAYS PICTURE MESSAGEING IS INCLUDED IN THE 35 PLAN. I WENT TO A STORE BECAUSE I DIDNT KNOW HOW TO UNLOCK THE PHONE. I ASK THEM AT THE STORE ABOUT PICTURE MESSAGEING. THEY TOLD ME I NEEDED THE 45 PLAN. COORPORATE TOLD PICTURE MESAGEING COMES WITH THE 35 PLAN. EVEN TECHNICAL SUPPORT TOLD ME I NEED THE 45 PLAN. NOBODY KNOWS THE ANSWER EXCEPT COORPORATE. CRICKET WIRELESS NEEDS TO TELL EVERYBODY THAT WORKS FOR THEM THE CORRECT INFORMATION. I DONT LIKE PEOPLE LIEING TO ME. ALSO CRICKET STORES DONT ANSWER THEIR PHONES. THEY NEED TO ANSWER PHONES. I WANT CRICKET WIRELESS TO RETRAIN EVERYBODY THAT WORKS FOR CHRICKET WIRELESS.Desired Settlement: I WANT A MONTH OF SERVICE FREE. COORPORATE TOLD ME THEY CANT DO IT BUT THATS WHAT I WANT. THEY CAN DO IT IF THEY STILL WANT ME AS A CUSTOMER. IF THEY DONT GIVE ME A MONTH FREE I WILL BAD MOUTH THEM AND TELL EVERYBODY THEY NOT GOOD AND THAT THEY LIE TO THEIR CUSTOMERS. I MEAN THAT.

Business

Response:

December 10, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he activated service with Cricket on November 30, 2013. He purchased the $35.00/month rate plan and was told this included unlimited minutes, text, picture and video messaging. Mr. [redacted] was then given different information from various representatives stating that picture messaging is not included in his current rate plan. He visited a Cricket store and attempted to contact customer service, but did not receive any assistance with his issue. Mr. [redacted] requests a free month of service for this inconvenience.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

After reviewing Mr. [redacted]’s account, we have confirmed that his current rate plan does include unlimited picture messaging (MMS). We ask that Mr. [redacted] visit [redacted] for additional information. We have confirmed that Mr. [redacted]’s issue was due to his previous phone not supporting picture messaging. Mr. [redacted] has returned his phone for a refund and purchased a new phone that does support picture messaging.

Per our return policy for online orders, Cricket allows returns of phones and broadband devices purchased within 30 days of the ship date. All devices must be returned in ‘like new’ condition. Upon receipt, Cricket will inspect the returned items and process a refund as needed. Please note, refunds may take up to 30 days from the date of receipt. If he has not received a refund within this time period, we ask that he contact Mycricket.com support at [redacted]. Additional information about our online return policy can be found online at [redacted].

Regrettably, we are unable to issue Mr. [redacted] a free month of service. However; we are able to issue a $15.00 courtesy credit on his account for the inconvenience that he experienced during this process.

We thank Mr. [redacted] for his communication and trust that this action properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I will wait for the business to perform this action and, if it does, will consider this complaint resolved. please let me know when they will credit the 15 to my account.

I ORDER A PHONE ON NOV 30 203. I DIDNT KNOW THE PHONE DIDNT GET PICTURE MESSAGEING ON IT. I ORIGINALLY GOT THE 20 PHONE FROM CRICKET. I SENT THE PHONE BACK TO THIS ADDRESS FOR A REFUND [redacted]. I SENT IT THROUGH POST OFFICE TRACKING NUMBER [redacted]. POST OFFICE TRIED DELIVER IT ON SAT DEC 7. THE BUSINESS WAS CLOSED. THEY LEFT A NOTE AT THE BUSINESS THAT THERE WAS A PACKAGE. ON TUES NOV 10 I CALLED COORPORATE AND TOLD THEM ABOUT MY SITUATION WITH THE PHONE. COORPORATE TOLD ME THEY GOING TO SEND A MESSAGE TO SOMEBODY WITH THE TRACKING NUMBER FOR MY PHONE AND FIGURE OUT HOW TO GET IT. ON DEC 12 I CHECK THE TRACKING NUMBER AND ITS STILL HASNT BEEN PICKED UP. MY PHONE NEEDS TO GET PICKUP RIGHT AWAY. CRICKET WIRELESS SUCKS. I NEED A MONTH FREE BECAUSE NOBODY DOES THEIR JOB AND THE PEOPLE LIE TO ME. MY PHONE NEEDS TO GET PICKUP RIGHT AWAY.

Review: On May 24th 2013 I began cricket cell phone service. I did not enter a contract with them, only a month to month plan, However are being deceptive by arbitrarily holding my service to a monthly date of the 24th of each month, disrupting my service if the bill is not paid promptly on that specific due date each month, for example: I began service on the 24th of May, I did not pay the bill on that specific date and my service was disconnected, I paid the bill on the 30th of July, and my service was restored, yet my due date remains on the 24th of each month, so therefore, I'm being billed for days that I did not have usage service and so, I'm being treated the same way as a "contractual customer" would be. This is a predatory and extremely unethical business practice that needs to be exposed, and I wish to file a complaint.Desired Settlement: An apology and that the practice is discontinued due to its deceptive nature.

Business

Response:

August 26, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he began service with Cricket on May 24, 2013 under the assumption that he was on a month to month plan. He states that Cricket is being deceptive and holding his service to a monthly due date on the 24th of each month. Mr. [redacted] states that Cricket suspends his service if he does not make a payment by his bill due date. Mr. [redacted] requests an apology and that this practice be stopped.

We apologize to Mr. [redacted] for any inconvenience that he may have experienced due to this matter. Cricket strives to provide excellent customer service at all times and we regret if that high standard was not met.

Please remember that Cricket is a pay-in-advance wireless carrier. The due date on your account is the date upon which the balance for services for the next billing cycle is due. Cricket does not require Mr. [redacted] to sign a contract for a specified length of service, meaning that he can cancel his service at any time. Mr. [redacted]’s account has unlimited minutes included with his rate plan however; if a payment is not made by the due date, services will be suspended. We ask that Mr. [redacted] review our terms and conditions for additional information. They can be found by visiting [redacted]

We thank Mr. [redacted] for his continued business and we trust that this explanation closes his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have reviewed their terms of conditions and cannot find the clause that they are reciting and standing on, furthermore please be advised that I have submitted a duplicate complaint to the [redacted] who I'm sure has more legal expertise with issues of this scope and nature, I do however sincerely appreciate the Revdex.coms attempt to resolve this matter, and appreciate the assistance that the Revdex.com has provided in the past concerning complaints that I have had with bad business practices in the past.

Review: I opened my account with cricket early July and I have two lines at 60 per month prepaid pro plan and I spent 1,000 dollars the day I opened the account purchasing new phones in store along with insurance and it's an extra 10$ per month and I pay a total of 125 per month and my phone had gotten broken on September 28,2014 and so I put my sim into an old phone I had and tried to file a insurance claim and they gave me the run around saying I had to wait two days and then I called back two days later and they claimed I did not have insurance but my bill shows that I pay for insurance and it has valid insurance to this day never terminated and again they told me they had to talk to corperate and to call back! So I did and they said my claim was rejected and basically have no logical explanation as to why it was rejected! So I asked to speak with a manager and they said that was not possible and gave me an email address and said they would notify corperate of my complaint because I have insurance and I do not understand how they can just decide to deny my claim when I pay for insurance every month incase of this happening and they have no reason not to replace my broken phone!!! So again they told me to wait two days and call back and they should have more info about my claim! So here I wait again since September 28th to get a replacement phone ! I just want to pay the deductible and get my phone replaced that is why I pay for insurance!! I am extremely upset with their customer service I was hung up on and transferred to voicemails and calls dropped and I just want to get what I pay for!!Desired Settlement: I want my phone replaced and I do not think I should have to pay in full due to the trouble of the whole process! I've done everything I can on my end I pay my bill on time I pay for insurance and have filed my claim as they directed me to! I was willing to pay the deductible owed to replace the phone ! If I have to pay it in full then I deserve a month credited to my bill for the inconvenience because I have been without a phone for over two weeks and not been treated as a good customer!!!

Business

Response:

November 3, 2014

Revdex.com

Review: I went to the store to purchase a battery charger from them , the charger worked for about 2 days and I travel for my job so when I returned back into town I went to the store to shoe the employees that the charger was not charging to put my battery on one of their new chargers so they could see that this one I have is effective and of course it started charging because it will blink to let you know it charging and the employee said they could not give me another one because the owner was pout of town and told them that it was bad business even though I had showed them the other charger was defective? they where very rude and did not have time to help the customer unless they where spending money when the product that they sold was badDesired Settlement: I WOULD LIKE A NEW CHARGER AND A APOLOGY FROM THE RUDE EMPLOYEE

Business

Response:

September 9, 2014

Review: I paid $ 73.00 online on 01 June 2013, reference # [redacted], and money was taken out of my debit card account ending in 6713 but was not credited to my Cricket phone account. My Cricket account says'HOTLINED'. On 03 June 2013, I went online and once again paid $ 73.00, reference # [redacted], and money was taken out of my debit card account ending in 3192 but was not credited to my Cricket phone account. My Cricket account says 'HOTLINED'. After making 2 payments of $ 73.00 each, my Cricket phone service is suspended.Desired Settlement: Turn my phone on and correct your system.

Business

Response:

June 12, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he paid $73.00 online on June 1, 2013. He was provided with the confirmation #[redacted] for his payment but it was not credited to his Cricket account. Mr. [redacted] states that his account was still suspended. On June 3, 2013 he went online and paid $73.00 again, and was provided with the confirmation #[redacted]. Mr. [redacted] states that after making two $73.00 payments, his account is still suspended. He is requesting for his service to be restored and for Cricket to correct their billing system.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

In reviewing Mr. [redacted]’s account, it appears that there were two payment attempts made on June 1, 2013 and June 3, 2013. Both of these payments were denied, and did not successfully complete. His service was not reinstated because the payments were not received. We are unable to provide Mr. [redacted] with an explanation as to why the payments were denied because payments are processed by Vesta. Vesta is Cricket’s payment vendor and can be contacted at ###-###-####.

A payment was completed successfully on June 3, 2013 in the amount of $73.00. The confirmation number for this payment is [redacted]. This payment applied to Mr. [redacted]’s bill and reinstated his service on June 3, 2013.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

As

Review: I chose Cricket for my second cell phone because I used their products before. I already had an old but serviceable cell and I didn't want to buy another. According to the Cricket website, my old cell would be compatible with the plan I wanted to purchase. Great! EXCEPT when I get to the store, my cell was not compatible at all. So I had to purchase a new cell in addition to paying for a plan and the activation fee. I never used the phone, and spent days debating on whether or not to keep it. The debate was less about the phone itself and more about whether I wanted to be with a company that conducts rather shady business practices to get customers in the door. I returned it within the 7-day trial period. I got the refund for the phone, but I would like my money back for the plan that I never used and the activation fee. I think Cricket pulls a bait-and-switch tactic. Customers think they can bring in a previous cell phone only to be told that it can't be used and they'll have to buy a new phone, spending more money than they had planned.Desired Settlement: I want a total of $50 refunded: $25 for the monthly plan I never used and $25 for the activation of the monthly plan I never used. Considering the bait-and-switch tactic used, I think I'm owed this money back.

Business

Response:

September 9, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] in regards to a refund for her Cricket Service. In her complaint, Ms. [redacted] states that she would like to receive a refund for her service and activation fees.

Per our Terms and Conditions of Service (www.cricketwireless.com/terms), amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If an account is suspended or cancelled, for any reason, any remaining balance will be forfeited.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Cricket is clearly unmotivated to respond appropriately to a charge of fraudulent business practices. They would have NEVER gotten a dime from me if I had known that the phone I wanted to use for the service was unsuitable CONTRARY to the information given on their own website. This is ridiculous. I needed the phone line to give to the students I tutor since I'd rather keep my personal number only for family and friends. I was in a press to provide a "business" number which has now been all for naught. So I guess I have no other choice than to warn potential Cricket customers of these horrible business practices on as many review sites as possible.

Regards,

Review: I recently purchased a cell phone from said business. Phone was damaged by liquid (water). I received a replacement phone after being told that my phone would either be fixed of replaced with same model. I was told last week that I was stuck with the replacement phone that I have received.I was told this by the insurance company,[redacted]. I paid $250 for an [redacted] but received a $200 phone (ZTE), a downgrade of $50. The manager at a satellite store here in [redacted]. spoke with the home office and was told that my phone would be replaced with the same make and model as my damaged phone. But a manager, who did not speak with the home office, stated that I was basically stuck with the replacement. This is bad business in my opinion. Why have insurance? I was told by [redacted] rep that the [redacted] was temporarily out of stock and would be sent the ZTE Engage. I took the phone believing that the [redacted] would be sent when it became available.Desired Settlement: I would like to have my phone replaced with the same make and model as my damaged phone.

Business

Response:

June 6, 2013

Review: CALLED IN TO SPEAK TO SOMEONE IN CUSTOMER CARE ABOUT EXTENDING THE PAYMENT ON THE ACCOUNT JUST FOR ONE DAY SO THAT I COULD GET INFORMATION ABOUT A DEATH IN MY FAMILY...WAS DENIED THE EXTENTION AND ACCEPTED THE FACT THAT THEY WERE NOT ABLE TO DO THAT BUT WHEN I ASKED TO SPEAK TO SOMEONE IN UPPER MANAGEMENT THE SUPERVISOR THAT I WAS SPEAKING WITH DENIED ME THE RIGHT TO SPEAK TO SOMEONE IN UPPER MANAGEMENT. INSTEAD OF HIM GETTING ME OVER TO SOMEONE IN UPPER MANAGEMENT THE SUPERVISOR ARGUED WITH ME ABOUT THE PAYMENT ON THE ACCOUNT EVEN THOUGH I HAVE ALREADY AGREED TO MAKE THE PAYMENT ON THE ACCOUNT THE DAY I GET PAID. SO THE SUP ARGUED UNTIL I GOT FED UP WITH HIM REPEATING THE SAME THING OVER AND OVER AND NOT LISTENING TO WHAT I WAS SAYING UNTIL I DISCONNECTED THE CALL...I AM SO UNHAPPY WITH THE SERVICE THAT I WANT TO CANCEL AND TAKE MY NUMBERDesired Settlement: I REALLY DO NOT WANT ANYTHING FROM THIS CELL PHONE PROVIDER BESIDES THE NUMBER THAT I CURRENTLY HAVE WITH THEM. THAT IS ALL

Business

Response:

July 14, 2014

Review: I stopped the service on 7/14/2014 .Asked for a refund ,they said no .Only had 14 days into the month.I should be given a refund.Desired Settlement: Refund for service not used .

Business

Response:

July 18, 2014

Review: I order a phone online on the july 312013 it cost a total of 150 dollars. That include the phone activation and first month service. But when I went to pick it up on August 2 the phone was not activated. so I came home and call customer service they were no help at the time. the next day I went to 3 different cricket store the one store in middle river maryland the guy behind the counter was not very nice at all he told me the phone was no bought in his store and it was not his problem. so I then went to the store in holland town maryland. the people there were so nice and helpful but the phone could not be activated because the number was locked. they told me in 48 hours it would be turned on. well it was not then I kept calling every day up till today and still no service on the phone I bought and their customer department was not very helpful they were nice but not helpful. I then after 3 day got to speak with a supervisor and he told me he fixed the phone and it should turn on well it did not. so I called again today and when I asked for a supervise again she refused to put on on the phone. so that is were I am now. out a 150 being charged for a service I am not useing and a phone that is no good to anyone. they told me I had to rebuy a new phone and send the this one back. I ask why do I need to buy a new one just send me one that works and i'll send this on back. well they told me that is not how it works. so they left me with no option but to contact you.Desired Settlement: All I want is for them to fix the problem and give me a phone that can be activated. or give me my money back.

Business

Response:

August 13, 2013

Review: $I purchased the service via phone through [redacted] in [redacted] on the 20th of July. I live in [redacted] and commute a lot to [redacted]. I was informed that I will have service in my area. I did not have service on either phone and shipped the phones back to UPS 07/26/13. I was told by a representative of cricket at the [redacted] that it shows on the coverage map that I would not have had service. I called multiple times to cricket to get my money back for service that does not work in my area and they will not refund me. Every time I call every representative tells me they do not understand why I was sold service and phones when I would not have service there. The company is also turning into [redacted] which does not work in my area which I was informed by the representative at the cricket in the mall. I told [redacted] and many others at cricket that I spoke to that that company does not work in my area, I can not even make an emergency [redacted] call, yet he still sold me the phones and service. The reason I made this purchase over the phone is because the Cricket stores in my area are not trustworthy. The first cricket in [redacted] Ill by the [redacted] the representative had a sign up that he will be back in 30 minutes. 45 minutes later he never showed up. The following cricket in [redacted] I went to the representative told me he had no phone and he will not get any at all. So I chose to buy them via phone because I did not trust those individuals.The last person I spoke to was [redacted] when I called to cricket and he was suppose to transfer me to someone of higher authority and he hung up on me. The motto for cricket is that if the service does not work you get a full refund. This is illegal and I just want my $291.67 dollars back.Desired Settlement: $291.67

Business

Response:

August 5, 2013

Review: Complaint taken by phone 2/29/14-nkm

Consumer states that he attempted to set his account up for automatic payments. He states that the company changed his due date from the 10th to the 2nd of the month and that the company was unable to set up the automatic payments. Consumer feels that the company is not treating him fairly by changing his due date.Desired Settlement: Consumer states that he wants the company to change his due date back to the 10th of the month.

Business

Response:

October 14, 2014

Review: I simply want my rebate and no matter what it is denied. I hold on the phone for over an hour. I called six times only to be transferred and when I did get through I only was declined and they said it was because it was a invalid IME number so I went to this professional place to get the IME copied and faxed to them only to say that it is still declined. I was promised a rebate. I called them and gave them the IME number they took it and said they would get it processed and I got a postcard saying it was declined again. I can't get ahold of them I hold on the phone for over two hours then at the end of the two hours the phone says I apologize the phone is unavailable please try back. I am very frustratedDesired Settlement: I want my rebate. I gave them my IME number I faxed it to them and gave it to them over the phone and I want my rebate on my number [redacted]. My IME number is [redacted]

Business

Response:

August 25, 2014

Review: My finance got a Cricket engage cell phone for a Christmas gift and it was having some problems so we called up and they said it would be 20 dollars for a new one so we paid the 20 dollars we then got the new phone activated it and after having it for only 3 days it stopped and they told me there was a problem with the phones operating system and then want me to pay another 20 dollars that I dont have.Desired Settlement: I want a new phone it is not my fault this happen and I will not pay no more money to cricket and I will take my business else were. Thank You Very Much please let me now what is going to happen thank you again. if nothing happens I will leave cricket and ever us it again and im a loyally customer.

Business

Response:

May 14, 2014

Review: I know very little about cell phone plans. But I do know that when someone sells an item to the public the selling price should be set. I paid $97.00 plus for my phone and service. I know other people that got the same phone and service for as low as $75.00. My monthly plan is suppose to be $35.00 but I pay $41.58 each month. I have also sent two people to the Cricket store where I bought my phone. these people bought the same phone and service. these people turned in a card showing that I had sent them to the store. This card was suppose to give me $25.00 off my month bill, but I have not receved this reduction. I have question the store stuff about this situation and been told in September that it would take 40 days to process the cards. I was told in October that it now would take longer to process these cards. I feel as if I have been ripped off. I don't understand why I am paying more for the same service as others, nor do I understand how a business can have a sale program in place and not honor the terms of its promotion.Desired Settlement: I would like to know how some people is gettin information, international calling, internet, and paying only $35.00 per month. this is the monthly plan I thought I was getting. Now I find out that I am not paying $35.00 per month but $41.58, for a service that don't include information, internet or international calling. I would like to know why I am paying more for less considering I am suppose to betting the very same service. I would like to know why I paid almost $100.00 for my phone est.

Business

Response:

October 31, 2013

Review: I have been without service (95% of time calls are dropped, internet is spotty as a hot spot) for 11 days now with this phone. A ticket was opened with tech support on April 2 and since that time I have received NO response, NO resolution, and NO solution. This is my business phone and I have lost countless hours of work time and valuable customer connection.They have done nothing save toss me to someone else or tell me "the ticket is still open", even though I was guaranteed on 4/2 that someone would contact me with solution in 2 days. I received contact via text, then a vm (one vm to my 30+ messages left the first technician, [redacted]) I requested a change of technicians and received a call from [redacted] who guaranteed me he would be back in touch within 48 hours. I called the morning that was 48 and he PROMISED A CALL BACK by that afternoon, a week later I still have no return call from him, with over 50 messages left.No agent is available on any of the mailboxes I press, they tell me "visit your cricket store nearest you".I have had 5% service since March 10. While they did get me a new phone to replace the one their insurance co. gave me that was as bad, they have done NOTHING to see to it that I, a paying customer, have use of my phone for the plan they charge me in full for.Desired Settlement: I want a full refund to my checking account (NOT a credit) for the $66 I paid March 11 for service I have yet to receive. A franchise cricket store in SD took care of my bill due April 11, though I have a $5 charge now because I cancelled auto pay. THAT MUST BE REMOVED, my account was $0 when I cancelled. There is no sense in the $5 charge$1000 in compensation for work time lost and wasted time spent trying to resolve my issues with a Cricket representative on the 800 line over 75 times.

Business

Response:

April 24, 2014

Review: The phone hasn't worked properly since I received it. Was unable to connect to the internet to get the phone started. Needed to travel to Queen to have a dealer connect the phone. Haven't been able to connect to the internet, can't send e-mails despite being on the phone continuously with a customer service reps. Couldn't open the phone to insert a sim card. On the instructions given to me by a rep., I used a small screw driver to open the back of the phone. This resulted in a damaged screen. 2 days ago I tried to log onto the cricket web site and was unable to. consequently I spoke with another customer service rep. After trying for a couple of hours there was no connection to the internet, this was with the assistance of the customer service rep. Again, I can't send e-mails nor can I connect to the internet. The problems associated with the phone are overwhelming. I will return the phone next week.Desired Settlement: I would like to have a full refund when I return the phone. I do have insurance for the phone. Was informed by a insurance rep., there would be a charge for the broken screen. However, I don't feel I should pay for this expense as I did what the customer service rep., instructed me to do.I would like a full refund.My return of the phone will be outside of the return policy, which is within 7 days of the purchase.

Business

Response:

December 4, 2014Revdex.com

Review: Never get my invoice until phone is cutt off. Not able to change the plan when I pay my bill and change the plan it is cutt off and goes back to the original plan. tried calling keep getting transfered or asked to call back and can never get anyone on the phone. Ever since I turned filed a complaint on them to not take money out of my account I never receive a bill before phone is cutt off and unable to change my plane.Desired Settlement: Would like to receive invoice before phone is hot lined and would like the plan changed to the $ 35.00 monthly plan which I changed last month and paid the bill. Phone hot lines again no invoice called asked why all I got was you need to pay that is not the issue I want the invoice before hot lined and the plan changed as I requested the first time unable to get resolved over the phone. [redacted]

Business

Response:

July 26, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding her Cricket bill. In Ms. [redacted]’s complaint, she states that she is never sent her bill until her service is interrupted. She also states that she is unable to change her rate plan and is unable to speak to anyone on the phone regarding this matter. Ms. [redacted] would like to receive her invoice before her service is interrupted and would like to change her rate plan as she has requested previously.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Customers who are enrolled in paper billing are sent invoices approximately 14 days prior to their bill due date. Ms. [redacted]’s account is currently set up to receive paper bills. After reviewing her account, we discovered that a payment was not received for the month of June. Consequently, the last payment that Ms. [redacted] made on July 5, 2013 was applied to her bill that was due on June 13, 2013. Ms. [redacted]’s service was interrupted due to non-payment on her account for the month of July.

Ms. [redacted]’s bill is due on the 13th of every month. If payment is not received by that date, her services may be interrupted. Again, we apologize for any confusion or inconvenience regarding this issue. On July 26, 2013, a courtesy credit of $54.88 was applied to Ms. [redacted]’s account to bring it current.

Ms. [redacted] has the option to change her rate plan at any time during her bill cycle. She can do this by visiting her closest Cricket store or by calling [redacted]. The Cricket store closest to Ms. [redacted] is located at:

[redacted]

Review: The company signed me up with the $40.00 broadband plan but neglected to tell me the modem would not work with my windows 8 computer. The rep on the phone told me to buy a new PC in order for the service to work. The manager informed me that they did not offer refunds. Sorry it happend he would try to get a trouble ticket for a refund but it was against their policy to refund the money.Desired Settlement: I would like my money refunded.

Business

Response:

May 8, 2014