We thank Ms [redacted] for bringing this matter to our attention We have taken note of the information provided, and the facts surrounding the incident.We train our agents to treat consumers with respect and provide assistance to each consumer's unique situation We will review the call and take the necessary actions to ensure consumers continue to receive respect and care at the high standards our office holds The employee's actions have been corrected.If Ms [redacted] has any additional questions or concerns, we ask that she contact our office
Revdex.com:I would like to thank the above mentioned collection agency for their swift response and the fact that they have submitted to the credit bureaus for the aforementioned accounts to be deleted from my credit reportAs long as that has been done, I hereby accept their response and agree to the terms of that responseAgain I'am sure if they have stated they submitted the requests for removal that I will no longer have any issues with their facilityThank you very much I have reviewed the response made by the business in reference to complaint ID 11300944, and find that this resolution is satisfactory to me Regards, [redacted]
According to our records, we have not received the letters referenced by Mr [redacted] in regards to the referenced accounts We have received a dispute via the credit bureaus, and have acted accordingly based on the information provided in the dispute.To assist Mr [redacted] in his investigation into these accounts, we are mailing itemized statements to the address provided and have submitted a request for the deletion of these accounts to the credit reporting agenciesIf Mr [redacted] has any additional questions, we ask that he contact our office
Correspondence sent to consumers that they have an account placed for collection are not required to be sent certified mail As we explained in our initial response, notification of the placement for collection was sent on the same day the account was received for collection Mr [redacted] has not asked for an itemized statement Since we are now aware that he is requesting verification, we will gladly send him a statement via regular mail This must be ordered from our client and we will send it to Mr [redacted] upon receipt Our office has gone far above requirements by asking for a deletion of the report to the Credit Reporting Agencies until this is resolved If Mr [redacted] has any questions, he can feel free to contact our compliance department
Nothing has changed, my stance is the sameI want that fraudulent debt removed from my credit files, and I want hard copy proof on their letterheadAnd I have repeatedly requested that I want their license numbers and Registered agent documentation, Where is that?
We regret any inconvenience that Mr [redacted] may have experienced as a result of this matterAfter reviewing the information provided by Mr***, we are unable to locate the account(s) referenced So that we may better assist him with this matter, we ask that Mr [redacted] contact our office to provide the necessary information to locate his account(s) (for example, the full account number(s))
According to our records, we have not received a request for information from Ms [redacted] As this is the first time we are receiving a request for information, we are happy to provide her with information regarding the referenced account We are mailing itemized statements to the address provided To assist in her investigation into this matter, we have submitted a request for the deletion to the credit reporting agencies If Ms [redacted] has any additional questions, we ask that she contact our office
I sent them a debt validation letter, to which I received a very basic response that still doesn't prove that the debt is mineI as a consumer feel that this agency at least owes me the consideration of showing solid proof that this alleged debt is mine such as a signed agreementI have my debt validation letter, and response back letter if neededI appreciate any assistance you may offer in reference to this matterAgain, Regards, [redacted]
To assist in Ms [redacted] investigation into this matter, we have submitted a request to the credit reporting agencies for the deletion of the referenced accounts.We have noted the accounts as disputed in our office If Ms [redacted] has any additional questions, we ask that she contact our office
We regret any inconvenience that Mr [redacted] may have experienced as a result of this matter We have opened an investigation into this matter and placed the account on hold in our officeIf Mr [redacted] has any additional questions, we ask that he contact our office and speak with one of our helpful agents
To assist in her investigation, we have requested a deletion of this account from the credit reporting agencies We have also note Ms [redacted] account as "disputed" in our office Ms [redacted] indicates that she spoke with our office on 4/20/and 5/23/ Please note, our records reflect that we have not had the opportunity to speak with Ms [redacted] about the referenced accountIf Ms [redacted] has any additional questions or concerns, we ask that she contact our office
We regret any inconvenience that Ms [redacted] has experienced as a result of this matterAccording to our records, we have not received proof of payment for the referenced account We have verified this account with our client on multiple occasions, and our client has informed us that the balance remains outstanding If Ms [redacted] believes this account is paid and has such records to indicate that, we ask that she send a copy of the proof of payment (copy of cancelled check, receipt, etc.) to our office at [redacted] so that we may further investigate this matter We have noted this account as disputed and have updated the credit reporting agencies with this information If Ms [redacted] has any additional questions, we ask that she contact our office and speak with one of our helpful agents
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but they mentioned that they'd be sending me some records I have never done business with them so are they not in violation of my HIPPA rights with access to this information Regards, [redacted] [redacted]
Ms [redacted] has previously indicated that this account was the result of an identity theft matter We have requested that she send a copy of the police report related to this matter to our office To assist Ms [redacted] with her investigation into this matter, we have requested the deletion of the account from the credit reporting agenciesIf Ms [redacted] has any additional questions, we ask that she contact our office and speak with one of our helpful agents
I am not satisfied with this response The original creditor billed these charges together as one debt I have proof of that I didn't receive separate bills from the creditor Furthermore, I never received anything from this collection agency regarding the debt until it showed up on my credit report At this point, it appears as though the collection agency has split the charges into separate collections, but as I never received anything from the collection agency, I have no idea why it's showing up the way it is In addition, the original creditor has asked for the collections to be removed as this should not have gone to collections in the first place and Credit Systems Intl has refused to comply While I don't dispute the amount itself, I do dispute the fact that this is a collection.I demand that these entries by temporarily deleted from the credit bureaus while this matter can be investigated further I would also like documentation from the collection agency regarding this debt
We regret any inconvenience that Mr [redacted] may have experienced as a result of this matterWe have taken the information provided by Mr [redacted] and taken measures to ensure that the phone number he has provided in this correspondence will not be called by our officePlease note, as we are unable to locate an account with the information provided, we are only able to speak to the information provided in this correspondenceIf there are other phone numbers that Mr [redacted] would like to request that CSII not call, we ask that he contact our office and speak with one of our helpful agents
Complaint: [redacted] I am rejecting this response because: If it was not purchased, then how did they get it? I did not have any dealing with them Regards, [redacted] ***
We thank Ms [redacted] for bringing this matter to our attention We have taken note of the information provided, and the facts surrounding the incident.We train our agents to treat consumers with respect and provide assistance to each consumer's unique situation We will review the call and take the necessary actions to ensure consumers continue to receive respect and care at the high standards our office holds The employee's actions have been corrected.If Ms [redacted] has any additional questions or concerns, we ask that she contact our office
Revdex.com:I would like to thank the above mentioned collection agency for their swift response and the fact that they have submitted to the credit bureaus for the aforementioned accounts to be deleted from my credit reportAs long as that has been done, I hereby accept their response and agree to the terms of that responseAgain I'am sure if they have stated they submitted the requests for removal that I will no longer have any issues with their facilityThank you very much I have reviewed the response made by the business in reference to complaint ID 11300944, and find that this resolution is satisfactory to me Regards, [redacted]
According to our records, we have not received the letters referenced by Mr [redacted] in regards to the referenced accounts We have received a dispute via the credit bureaus, and have acted accordingly based on the information provided in the dispute.To assist Mr [redacted] in his investigation into these accounts, we are mailing itemized statements to the address provided and have submitted a request for the deletion of these accounts to the credit reporting agenciesIf Mr [redacted] has any additional questions, we ask that he contact our office
According to our records, the itemized statement was mailed to the address provided on April 23, We hope this resolves the matter
Correspondence sent to consumers that they have an account placed for collection are not required to be sent certified mail As we explained in our initial response, notification of the placement for collection was sent on the same day the account was received for collection Mr [redacted] has not asked for an itemized statement Since we are now aware that he is requesting verification, we will gladly send him a statement via regular mail This must be ordered from our client and we will send it to Mr [redacted] upon receipt Our office has gone far above requirements by asking for a deletion of the report to the Credit Reporting Agencies until this is resolved If Mr [redacted] has any questions, he can feel free to contact our compliance department
Nothing has changed, my stance is the sameI want that fraudulent debt removed from my credit files, and I want hard copy proof on their letterheadAnd I have repeatedly requested that I want their license numbers and Registered agent documentation, Where is that?
We regret any inconvenience that Mr [redacted] may have experienced as a result of this matterAfter reviewing the information provided by Mr***, we are unable to locate the account(s) referenced So that we may better assist him with this matter, we ask that Mr [redacted] contact our office to provide the necessary information to locate his account(s) (for example, the full account number(s))
Complaint: [redacted] I am rejecting this response because: I am waiting for the itemized statement from the collection agency Regards, [redacted]
According to our records, we have not received a request for information from Ms [redacted] As this is the first time we are receiving a request for information, we are happy to provide her with information regarding the referenced account We are mailing itemized statements to the address provided To assist in her investigation into this matter, we have submitted a request for the deletion to the credit reporting agencies If Ms [redacted] has any additional questions, we ask that she contact our office
I sent them a debt validation letter, to which I received a very basic response that still doesn't prove that the debt is mineI as a consumer feel that this agency at least owes me the consideration of showing solid proof that this alleged debt is mine such as a signed agreementI have my debt validation letter, and response back letter if neededI appreciate any assistance you may offer in reference to this matterAgain, Regards, [redacted]
To assist in Ms [redacted] investigation into this matter, we have submitted a request to the credit reporting agencies for the deletion of the referenced accounts.We have noted the accounts as disputed in our office If Ms [redacted] has any additional questions, we ask that she contact our office
We regret any inconvenience that Mr [redacted] may have experienced as a result of this matter We have opened an investigation into this matter and placed the account on hold in our officeIf Mr [redacted] has any additional questions, we ask that he contact our office and speak with one of our helpful agents
To assist in her investigation, we have requested a deletion of this account from the credit reporting agencies We have also note Ms [redacted] account as "disputed" in our office Ms [redacted] indicates that she spoke with our office on 4/20/and 5/23/ Please note, our records reflect that we have not had the opportunity to speak with Ms [redacted] about the referenced accountIf Ms [redacted] has any additional questions or concerns, we ask that she contact our office
We regret any inconvenience that Ms [redacted] has experienced as a result of this matterAccording to our records, we have not received proof of payment for the referenced account We have verified this account with our client on multiple occasions, and our client has informed us that the balance remains outstanding If Ms [redacted] believes this account is paid and has such records to indicate that, we ask that she send a copy of the proof of payment (copy of cancelled check, receipt, etc.) to our office at [redacted] so that we may further investigate this matter We have noted this account as disputed and have updated the credit reporting agencies with this information If Ms [redacted] has any additional questions, we ask that she contact our office and speak with one of our helpful agents
We have issued a request to the Credit Reporting Agencies (CRAs) that the account be deleted from Ms***' credit report
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but they mentioned that they'd be sending me some records I have never done business with them so are they not in violation of my HIPPA rights with access to this information Regards, [redacted] [redacted]
Ms [redacted] has previously indicated that this account was the result of an identity theft matter We have requested that she send a copy of the police report related to this matter to our office To assist Ms [redacted] with her investigation into this matter, we have requested the deletion of the account from the credit reporting agenciesIf Ms [redacted] has any additional questions, we ask that she contact our office and speak with one of our helpful agents
I am not satisfied with this response The original creditor billed these charges together as one debt I have proof of that I didn't receive separate bills from the creditor Furthermore, I never received anything from this collection agency regarding the debt until it showed up on my credit report At this point, it appears as though the collection agency has split the charges into separate collections, but as I never received anything from the collection agency, I have no idea why it's showing up the way it is In addition, the original creditor has asked for the collections to be removed as this should not have gone to collections in the first place and Credit Systems Intl has refused to comply While I don't dispute the amount itself, I do dispute the fact that this is a collection.I demand that these entries by temporarily deleted from the credit bureaus while this matter can be investigated further I would also like documentation from the collection agency regarding this debt
We regret any inconvenience that Mr [redacted] may have experienced as a result of this matterWe have taken the information provided by Mr [redacted] and taken measures to ensure that the phone number he has provided in this correspondence will not be called by our officePlease note, as we are unable to locate an account with the information provided, we are only able to speak to the information provided in this correspondenceIf there are other phone numbers that Mr [redacted] would like to request that CSII not call, we ask that he contact our office and speak with one of our helpful agents
Complaint: [redacted] I am rejecting this response because: If it was not purchased, then how did they get it? I did not have any dealing with them Regards, [redacted] ***