Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https [redacted] px.On March 14, 2011, our customer purchased a domain for a 5-year term and a Web-Hosting plan for 2-years On October 23, our customer renewed their hosting plan for an additional 1-month term.On both July 14, and July 4, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.On March 15, 2016, per our customer’s account preferences, GoDaddy automatically renewed their domain for a 5-year term and honored its agreementsGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to each renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenFurthermore, GoDaddy sent order confirmations containing itemized details following each transaction RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On December 19, our customer contacted our support teams and was properly notified the renewal transactions in question are beyond refund eligibilityGoDaddy’s Refund Policy is publicly available at http://x.co/refund.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewalsAccount management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: [redacted] On April 9, our customer purchased the domain name in question for a term of years online through their customer accountPer our customers account settings, this domain name was automatically renewed for an additional years on April 10, RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ understanding no call was made to our Customer Care Centers on March 29, Management of an account is a customer responsibility; the automatic renewal setting could have been disabled at any time by our customerPer GoDaddy’s refund policy and Registry restrictions with regard to multi-year domain name renewals, the domain name in question is not eligible for a refundAt this time the automatic renewal function has been disabled and no further billing will take place on our customers accountIf our customer would like to attempt to resell the domain name, they may find the following article helpfulWhich domains can I sell on the auction site? [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
GoDaddy has not provided "multiple" gestures of GoodWillI expect to be compensated for this issue and will be taking this matter to a lawyer should GoDaddy fail to compensateEven something as little as $compensation would be sufficient
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 1, 2014, our customer purchased multiple products via online transaction, including Get Found and Website Builder Business Plus, each for a one-year term A domain with Protected Registration, and an Email Essentials plan were also purchased for two-year terms On April 1, 2015, GoDaddy was instructed to automatically renew the Website Builder per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customerOn April 18, 2015, our customer contacted GoDaddy and received a refund for the Website Builder On April and 2, 2016, GoDaddy was instructed to automatically renew the email plan, domain, and Protected Registration bundle per our customer’s account preferences and did so in a good faith effort to honor its agreements with the customer RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as closing of their business or use of a new email addressAccount management is a customer responsibility.Our customer has been refunded for the email plan and Protected Registration bundle, and all applicable refunds have been provided.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On August 22, 2017, our customer purchased an Economy Hosting plan with a domain name for a one-year term.GoDaddy takes customer security and our commitment to preventing fraud seriously Our customer’s transaction was flagged for review by our Verification Team, and an email sent to the address on file requesting verification of the transaction with proper, legible credentialsOur goal is to reasonably ensure the owner of the payment method did authorize the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Information requested by our Verification Office was received in a timely manner and the administrative lock the account was lifted on August 26, 2017.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 16, 2010, the complainant purchased two .EU domain names, each for a one year term via online transaction For .EU domain names, these domains expire on the last day of the month in which the domain was registered For example, if the complainant registered a .EU domain name for one year on July 16, 2010, it would have expired on July 31, On July 27, 2011, the complainant manually renewed the .EU domains, each for a two year term This is for the registration term ending July 31, On August 2, 2013, the complainant redeemed the .EU domain names from their expired status by purchasing a one year renewal of the domains’ registrations, and paying an additional redemption fee for each domain This is for the registration term ending July 31, On August 4, 2014, the complainant again redeemed the .EU domain names from their expired status by purchasing a one year renewal of the domains’ registrations, and paying the additional redemption fee This is for the registration term ending July 31, 2015.Per GoDaddy’s Domain Name Registration agreement, which the complainant acknowledged and agreed to upon conducting business with GoDaddy, certain ccTLDs (Country Code Top Level Domains) such as .EU domains, must be renewed prior to the expiration date of the domain The renewal date of .EU domains depends on whether the domain names are set to auto-renew or manually renew There is no grace period for .EU domain names after expiration, as the domains must be redeemed for an additional fee.If our customers enable automatic renewal for their .EU domain name(s), GoDaddy first attempts auto-renewal days prior to the domain name's expiration dateIf the renewal attempt fails, we re-attempt renewal five days prior to the domain name's expiration dateIf the second attempt fails, we make a final attempt on the domain name's expiration date.On July 21, 2015, per the complainant’s account preferences GoDaddy was instructed to automatically renew the .EU domains and attempted to do so in a good faith effort to honor its agreements with the complainant The complainant's financial institution declined payment(s) GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:• May 2, 2015• June 1, 2015• July 1, 2015• July 16, 2015GoDaddy also sent notices after the failed automatic renewal attempts on:• July 21, 2015• July 26, 2015• July 31, 2015These notices informed the customer their expiring item(s) were at risk of being canceled unless additional action was takenAccount management is a customer responsibility.On July 31, 2015, the complainant’s agreed and purchased term of domain registrations ended Later that same day, the complainant contacted GoDaddy’s 24/Customer Care Center via online chat to renew the two .EU domain names As the registry update had occurred for these domains prior to the complainant’s contact with our support team, the domains again lapsed into a redemption status If a customer is manually renewing a .EU domain name, it is recommended to do so prior to its expiration date to avoid any additional associated redemption fees.The complainant was charged the cost of a one year renewal for each of the .EU domain names, and the respective redemption fees to recover the domains.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is unable to provide the complainant with their requested refundThe complainant allowed their .EU domain name registrations to expire and lapse into a redemption status multiple times over the lifetime of their customer account due to non-renewal in a timely manner Account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] Between August 18, and December 9, 2015, our customer purchased several services, including GoDaddy's Website Builder and Online Store services, each for a 2-year term.On June 9, our customer contacted our customer care team to discuss options if they canceled their servicesOur customer chose to keep their services active.Our customer contacted our support team on October 19, and was properly informed their Website Builder and Online Store services were ineligible for refund per our refund policy, publicly available at [redacted] RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a goodwill gesture, GoDaddy will provide our customer In-Store Credit for any unused months remaining on the Website Builder and Online Store services once they have cancelled the servicesThe credit will be available for future purchases with GoDaddyTo receive the credit, our customer may contact us at [redacted] once they have cancelled their services.For information on how to cancel products, our customer may find the following article helpful: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Heather M [redacted] Office of the CEO - GoDaddy
My contention to receive a full refund is that when I spoke with the Godaddy repat the end of December, I told her that I wanted to cancel the service and was not interested in continuing because of poor results with the product It was my understanding that she deleted my account at that time I had not logged on to the Godaddy site for many months because of inactivity Not refunding a customers money who is not satisfied is just poor business practice I certainly did not intend to be subject to automatic credit card payments on a yearly basis not knowing whether or not the service was going to work Come on! Who would do that? It is my belief that companies such as Godaddy prey on the consumer that may not read all the fine print If a customer likes the product he or she can repurchase before the expiration date I will be filing a complaint with the Arizona Attorney Generals office next if I do not get a refund and from there I will list Godaddy on all bad business blogs on the internet [redacted] ***Spencer, Massachusetts
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The GoDaddy rep failed to tell me about the unrealistic chargesWhen I challenged the charge they claimed that an e-mail was sent to me regarding the charges and that I would have five (5) days to cancelI did not receive acknowledgment and would have definitely cancelledI clearly asked the rep at the time he was persuading me to consolidate, and he assured me that the only thing that would happen is that I would be paying for all my domains at one time and that they would be proratedThe amount was ridiculously high and I would never have agreed to itWhen they cut off my website and no one could go to same, I had no choice except to agree to payIt's like holding a gun to my headThis company, or some of its' reps, must be on commission and what this one did was unscrupulous and wrong Regards, [redacted]
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 1, 2016, our customer purchased the domain in question for a one-year term via an online transaction.ICANN (the Internet Corporation for Assigned Names and Numbers) is the group that allows GoDaddy to act as a registrar and sell domains to our customersICANN made recent changes customers must follow to validate their registrant contact informationIn most cases, customers may accomplish this task online by confirming their contact information via the email sent to them.There are instances when our customers may not be able to do this and will need to submit additional verification information before their domains become activeOur customer’s domain name is currently pending update per this verification RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAs with all service providers, GoDaddy had unexpected technical issues and is working diligently to resolve.Thank you again for the opportunity to address the concerns presented by our customerThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThese agreements can be found at https://www.godaddy.com/legal-agreements.aspxOn December 24, our customer contacted GoDaddy’s customer care following cancellation of multiple hosting plans due to non-paymentAfter each expiration, GoDaddy notified our customer of the expired services and provided days of service at no costGoDaddy then provided an additional days of service in suspended status prior to cancellation due to non-paymentIn total, GoDaddy provided days of service to each expired hosting plan without payment prior to cancellationOur customer was under no obligation to pay a restore fee to recover their site(s), provided they maintained independent backups of their sites Hosting restores are not a service GoDaddy regularly offers, rather one that GoDaddy may provide in rare occasions when a customer has not backed up their own content Content restore attempts are not guaranteed; Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith and honored its terms of service The restore fee charged is not punitive, rather it helps to offset the expense incurred performing data recovery workAs a goodwill gesture, this fee was reduced from $per hosting account to $total.It is best practice that customers maintain independent backups of their site data, a responsibility they agree to upon hosting sites with GoDaddy.Our customer may find the following article useful:Back Up Your Website:https://www.godaddy.com/help/back-up-your-website-8480Thank you again for the opportunity to address the concerns presented by our customer.Regards,Ken C [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 9, 2014, our customer purchased a domain name for a two-year term in an online transactionOn August 18, 2016, our customer subsequently renewed the domain name manually for a one-year term.On November 10, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain name for another two-year term Per the terms our customer agreed to, domain names which automatically renew do so for a period equivalent to the length of the original service periodThe domain name was renewed in good faith to honor the agreements with our customer.GoDaddy does require a valid payment method on file if there are active products in the account as outlined in the agreements above, which the customer agreed to at the time of purchaseWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is non-refundableOur customer may want to review other options such as selling or auctioning the domain if they do not wish to keep it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe proposed solution is completed, so I will consider this complaint resolved Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: [redacted] Universal Terms of Service Agreement [redacted] Reseller AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxResellers of GoDaddy services must setup and specify a payee account where commissions they have earned are deposited toGoDaddy depends on our customers to keep this information current.On March 27, 2015, our customer contacted our support staff via phone stating they had not received a commission payout for several monthsAfter researching the issue thoroughly, it was determined that information with their existing payee account required updating and our customer was provided proper instruction on how to resolve the issue.As with all service providers, GoDaddy had unexpected technical issues following the payee updates made by our customer and worked vigorously to resolve them and minimize any impact to our customer.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer should expect payment of their earned commissions for May, and June, on June 25, The remaining commissions earned from October 1, through March 31, will be paid out to our customer on July 25, We encourage them to contact our office directly should they have any additional concerns regarding their payout.Education:Our customer may also find the following article helpful.Receiving Commission From Your Reseller Plan -https://www.godaddy.com/help/receiving-commission-from-your-reseller-plan-740Th...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 16, 2017, our customer was informed a hosting plan they are utilizing violated GoDaddy’s Terms of Service; specifically, storing files in a manner for which it is not intended Our customer was informed they must bring their hosting service into compliance by October 23, to avoid suspension.On October 23, 2017, it was determined our customer had made progress towards resolving the issueIn good faith, they were provided a new deadline of October to resolve the matter.On October 26, 2017, GoDaddy found our customer’s hosting was causing more problems since October As such, our customer’s website services were suspended They maintained full access to their hosting space to allow them to address the matterInstructions were again sent to them to comply with GoDaddy’s Terms of Service and have their account reinstated, with a deadline of October 31, On October 31, 2017, it was determined our customer had again made progress and they were provided a new deadline of November 3, to resolve the matter.On November 3, 2017, GoDaddy observed the customer was still uploading incompatible data to their hosting planGoDaddy removed the content in violation, and took measures to prevent our customer from continuing to upload to the areas of concern.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy removed the non-compliant dataTo request a possible reinstatement of hosting services, our customer will be required to contact GoDaddy’s hosting team and provide specific steps they have taken to prevent further occurrencesThank you again for the opportunity to address the concerns presented.Regards,Gary H [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.This ownership of the account in question remains a dispute between two parties unrelated to GoDaddy and as such we cannot become involvedThis includes all products and credits within the account in question.Should the complaint require documentation regarding this account, we refer them to our Subpoena Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On February 1, our customer purchased a Deluxe cPanel Hosting plan for a year term during an online transactionOn September 15, our customer contacted GoDaddy’s customer care center regarding email associated with their hosting plan being flagged as spam As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Because of a delay in resolving this issue our customer has requested a refund of the time remaining on their hosting planResolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.This office has contacted our customer and provided them with a refund for the time remaining on their hosting planThis is a onetime exception to our refund policy and our customer has expressed their satisfaction with this outcomeThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseGoDaddy proactively notified our customer prior to the December 27, service expiration and subsequent renewal their expiring service would be renewed in accordance with the account settings unless action was takenFollowing the renewal, GoDaddy sent confirmation to our customer containing details of the transactionA member of our Customer Care team attempted to contact our customer via phone on December 30, to discuss their account and provide any requested assistanceOur customer was unavailable and the party that answered the phone was provided our Customer Care contact information to relay to our customer should they have any account questions or concernsOur customer did not contact our Customer Care team until February 3, 2017, at which time they were correctly informed the transaction in question was no longer refund eligible Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement The latest version of this agreement and other legal agreements may be found at: [redacted] On October 4, 2014, our customer contacted GoDaddy support to request an update to their email address listed on the account for communicationsOur records indicate there was no prior contact with support regarding this request Resolution: GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them After our customer provided the necessary security information, GoDaddy processed their request to update their email addressOur records show a request to reset the account password was made shortly after the email address was updatedOur customer should now have access to their account Education: Should our customer find themselves in this situation again, they may find the following article useful Submitting a Change of Account/Email Update Form [redacted] Managing Your Account Information [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https [redacted] px.On March 14, 2011, our customer purchased a domain for a 5-year term and a Web-Hosting plan for 2-years On October 23, our customer renewed their hosting plan for an additional 1-month term.On both July 14, and July 4, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.On March 15, 2016, per our customer’s account preferences, GoDaddy automatically renewed their domain for a 5-year term and honored its agreementsGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to each renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenFurthermore, GoDaddy sent order confirmations containing itemized details following each transaction RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On December 19, our customer contacted our support teams and was properly notified the renewal transactions in question are beyond refund eligibilityGoDaddy’s Refund Policy is publicly available at http://x.co/refund.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewalsAccount management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: [redacted] On April 9, our customer purchased the domain name in question for a term of years online through their customer accountPer our customers account settings, this domain name was automatically renewed for an additional years on April 10, RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ understanding no call was made to our Customer Care Centers on March 29, Management of an account is a customer responsibility; the automatic renewal setting could have been disabled at any time by our customerPer GoDaddy’s refund policy and Registry restrictions with regard to multi-year domain name renewals, the domain name in question is not eligible for a refundAt this time the automatic renewal function has been disabled and no further billing will take place on our customers accountIf our customer would like to attempt to resell the domain name, they may find the following article helpfulWhich domains can I sell on the auction site? [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
GoDaddy has not provided "multiple" gestures of GoodWillI expect to be compensated for this issue and will be taking this matter to a lawyer should GoDaddy fail to compensateEven something as little as $compensation would be sufficient
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 1, 2014, our customer purchased multiple products via online transaction, including Get Found and Website Builder Business Plus, each for a one-year term A domain with Protected Registration, and an Email Essentials plan were also purchased for two-year terms On April 1, 2015, GoDaddy was instructed to automatically renew the Website Builder per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customerOn April 18, 2015, our customer contacted GoDaddy and received a refund for the Website Builder On April and 2, 2016, GoDaddy was instructed to automatically renew the email plan, domain, and Protected Registration bundle per our customer’s account preferences and did so in a good faith effort to honor its agreements with the customer RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as closing of their business or use of a new email addressAccount management is a customer responsibility.Our customer has been refunded for the email plan and Protected Registration bundle, and all applicable refunds have been provided.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On August 22, 2017, our customer purchased an Economy Hosting plan with a domain name for a one-year term.GoDaddy takes customer security and our commitment to preventing fraud seriously Our customer’s transaction was flagged for review by our Verification Team, and an email sent to the address on file requesting verification of the transaction with proper, legible credentialsOur goal is to reasonably ensure the owner of the payment method did authorize the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Information requested by our Verification Office was received in a timely manner and the administrative lock the account was lifted on August 26, 2017.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 16, 2010, the complainant purchased two .EU domain names, each for a one year term via online transaction For .EU domain names, these domains expire on the last day of the month in which the domain was registered For example, if the complainant registered a .EU domain name for one year on July 16, 2010, it would have expired on July 31, On July 27, 2011, the complainant manually renewed the .EU domains, each for a two year term This is for the registration term ending July 31, On August 2, 2013, the complainant redeemed the .EU domain names from their expired status by purchasing a one year renewal of the domains’ registrations, and paying an additional redemption fee for each domain This is for the registration term ending July 31, On August 4, 2014, the complainant again redeemed the .EU domain names from their expired status by purchasing a one year renewal of the domains’ registrations, and paying the additional redemption fee This is for the registration term ending July 31, 2015.Per GoDaddy’s Domain Name Registration agreement, which the complainant acknowledged and agreed to upon conducting business with GoDaddy, certain ccTLDs (Country Code Top Level Domains) such as .EU domains, must be renewed prior to the expiration date of the domain The renewal date of .EU domains depends on whether the domain names are set to auto-renew or manually renew There is no grace period for .EU domain names after expiration, as the domains must be redeemed for an additional fee.If our customers enable automatic renewal for their .EU domain name(s), GoDaddy first attempts auto-renewal days prior to the domain name's expiration dateIf the renewal attempt fails, we re-attempt renewal five days prior to the domain name's expiration dateIf the second attempt fails, we make a final attempt on the domain name's expiration date.On July 21, 2015, per the complainant’s account preferences GoDaddy was instructed to automatically renew the .EU domains and attempted to do so in a good faith effort to honor its agreements with the complainant The complainant's financial institution declined payment(s) GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:• May 2, 2015• June 1, 2015• July 1, 2015• July 16, 2015GoDaddy also sent notices after the failed automatic renewal attempts on:• July 21, 2015• July 26, 2015• July 31, 2015These notices informed the customer their expiring item(s) were at risk of being canceled unless additional action was takenAccount management is a customer responsibility.On July 31, 2015, the complainant’s agreed and purchased term of domain registrations ended Later that same day, the complainant contacted GoDaddy’s 24/Customer Care Center via online chat to renew the two .EU domain names As the registry update had occurred for these domains prior to the complainant’s contact with our support team, the domains again lapsed into a redemption status If a customer is manually renewing a .EU domain name, it is recommended to do so prior to its expiration date to avoid any additional associated redemption fees.The complainant was charged the cost of a one year renewal for each of the .EU domain names, and the respective redemption fees to recover the domains.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is unable to provide the complainant with their requested refundThe complainant allowed their .EU domain name registrations to expire and lapse into a redemption status multiple times over the lifetime of their customer account due to non-renewal in a timely manner Account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] Between August 18, and December 9, 2015, our customer purchased several services, including GoDaddy's Website Builder and Online Store services, each for a 2-year term.On June 9, our customer contacted our customer care team to discuss options if they canceled their servicesOur customer chose to keep their services active.Our customer contacted our support team on October 19, and was properly informed their Website Builder and Online Store services were ineligible for refund per our refund policy, publicly available at [redacted] RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a goodwill gesture, GoDaddy will provide our customer In-Store Credit for any unused months remaining on the Website Builder and Online Store services once they have cancelled the servicesThe credit will be available for future purchases with GoDaddyTo receive the credit, our customer may contact us at [redacted] once they have cancelled their services.For information on how to cancel products, our customer may find the following article helpful: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Heather M [redacted] Office of the CEO - GoDaddy
My contention to receive a full refund is that when I spoke with the Godaddy repat the end of December, I told her that I wanted to cancel the service and was not interested in continuing because of poor results with the product It was my understanding that she deleted my account at that time I had not logged on to the Godaddy site for many months because of inactivity Not refunding a customers money who is not satisfied is just poor business practice I certainly did not intend to be subject to automatic credit card payments on a yearly basis not knowing whether or not the service was going to work Come on! Who would do that? It is my belief that companies such as Godaddy prey on the consumer that may not read all the fine print If a customer likes the product he or she can repurchase before the expiration date I will be filing a complaint with the Arizona Attorney Generals office next if I do not get a refund and from there I will list Godaddy on all bad business blogs on the internet [redacted] ***Spencer, Massachusetts
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The GoDaddy rep failed to tell me about the unrealistic chargesWhen I challenged the charge they claimed that an e-mail was sent to me regarding the charges and that I would have five (5) days to cancelI did not receive acknowledgment and would have definitely cancelledI clearly asked the rep at the time he was persuading me to consolidate, and he assured me that the only thing that would happen is that I would be paying for all my domains at one time and that they would be proratedThe amount was ridiculously high and I would never have agreed to itWhen they cut off my website and no one could go to same, I had no choice except to agree to payIt's like holding a gun to my headThis company, or some of its' reps, must be on commission and what this one did was unscrupulous and wrong Regards, [redacted]
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 1, 2016, our customer purchased the domain in question for a one-year term via an online transaction.ICANN (the Internet Corporation for Assigned Names and Numbers) is the group that allows GoDaddy to act as a registrar and sell domains to our customersICANN made recent changes customers must follow to validate their registrant contact informationIn most cases, customers may accomplish this task online by confirming their contact information via the email sent to them.There are instances when our customers may not be able to do this and will need to submit additional verification information before their domains become activeOur customer’s domain name is currently pending update per this verification RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAs with all service providers, GoDaddy had unexpected technical issues and is working diligently to resolve.Thank you again for the opportunity to address the concerns presented by our customerThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThese agreements can be found at https://www.godaddy.com/legal-agreements.aspxOn December 24, our customer contacted GoDaddy’s customer care following cancellation of multiple hosting plans due to non-paymentAfter each expiration, GoDaddy notified our customer of the expired services and provided days of service at no costGoDaddy then provided an additional days of service in suspended status prior to cancellation due to non-paymentIn total, GoDaddy provided days of service to each expired hosting plan without payment prior to cancellationOur customer was under no obligation to pay a restore fee to recover their site(s), provided they maintained independent backups of their sites Hosting restores are not a service GoDaddy regularly offers, rather one that GoDaddy may provide in rare occasions when a customer has not backed up their own content Content restore attempts are not guaranteed; Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith and honored its terms of service The restore fee charged is not punitive, rather it helps to offset the expense incurred performing data recovery workAs a goodwill gesture, this fee was reduced from $per hosting account to $total.It is best practice that customers maintain independent backups of their site data, a responsibility they agree to upon hosting sites with GoDaddy.Our customer may find the following article useful:Back Up Your Website:https://www.godaddy.com/help/back-up-your-website-8480Thank you again for the opportunity to address the concerns presented by our customer.Regards,Ken C [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 9, 2014, our customer purchased a domain name for a two-year term in an online transactionOn August 18, 2016, our customer subsequently renewed the domain name manually for a one-year term.On November 10, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain name for another two-year term Per the terms our customer agreed to, domain names which automatically renew do so for a period equivalent to the length of the original service periodThe domain name was renewed in good faith to honor the agreements with our customer.GoDaddy does require a valid payment method on file if there are active products in the account as outlined in the agreements above, which the customer agreed to at the time of purchaseWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is non-refundableOur customer may want to review other options such as selling or auctioning the domain if they do not wish to keep it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe proposed solution is completed, so I will consider this complaint resolved Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: [redacted] Universal Terms of Service Agreement [redacted] Reseller AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxResellers of GoDaddy services must setup and specify a payee account where commissions they have earned are deposited toGoDaddy depends on our customers to keep this information current.On March 27, 2015, our customer contacted our support staff via phone stating they had not received a commission payout for several monthsAfter researching the issue thoroughly, it was determined that information with their existing payee account required updating and our customer was provided proper instruction on how to resolve the issue.As with all service providers, GoDaddy had unexpected technical issues following the payee updates made by our customer and worked vigorously to resolve them and minimize any impact to our customer.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer should expect payment of their earned commissions for May, and June, on June 25, The remaining commissions earned from October 1, through March 31, will be paid out to our customer on July 25, We encourage them to contact our office directly should they have any additional concerns regarding their payout.Education:Our customer may also find the following article helpful.Receiving Commission From Your Reseller Plan -https://www.godaddy.com/help/receiving-commission-from-your-reseller-plan-740Th...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 16, 2017, our customer was informed a hosting plan they are utilizing violated GoDaddy’s Terms of Service; specifically, storing files in a manner for which it is not intended Our customer was informed they must bring their hosting service into compliance by October 23, to avoid suspension.On October 23, 2017, it was determined our customer had made progress towards resolving the issueIn good faith, they were provided a new deadline of October to resolve the matter.On October 26, 2017, GoDaddy found our customer’s hosting was causing more problems since October As such, our customer’s website services were suspended They maintained full access to their hosting space to allow them to address the matterInstructions were again sent to them to comply with GoDaddy’s Terms of Service and have their account reinstated, with a deadline of October 31, On October 31, 2017, it was determined our customer had again made progress and they were provided a new deadline of November 3, to resolve the matter.On November 3, 2017, GoDaddy observed the customer was still uploading incompatible data to their hosting planGoDaddy removed the content in violation, and took measures to prevent our customer from continuing to upload to the areas of concern.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy removed the non-compliant dataTo request a possible reinstatement of hosting services, our customer will be required to contact GoDaddy’s hosting team and provide specific steps they have taken to prevent further occurrencesThank you again for the opportunity to address the concerns presented.Regards,Gary H [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.This ownership of the account in question remains a dispute between two parties unrelated to GoDaddy and as such we cannot become involvedThis includes all products and credits within the account in question.Should the complaint require documentation regarding this account, we refer them to our Subpoena Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On February 1, our customer purchased a Deluxe cPanel Hosting plan for a year term during an online transactionOn September 15, our customer contacted GoDaddy’s customer care center regarding email associated with their hosting plan being flagged as spam As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Because of a delay in resolving this issue our customer has requested a refund of the time remaining on their hosting planResolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.This office has contacted our customer and provided them with a refund for the time remaining on their hosting planThis is a onetime exception to our refund policy and our customer has expressed their satisfaction with this outcomeThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseGoDaddy proactively notified our customer prior to the December 27, service expiration and subsequent renewal their expiring service would be renewed in accordance with the account settings unless action was takenFollowing the renewal, GoDaddy sent confirmation to our customer containing details of the transactionA member of our Customer Care team attempted to contact our customer via phone on December 30, to discuss their account and provide any requested assistanceOur customer was unavailable and the party that answered the phone was provided our Customer Care contact information to relay to our customer should they have any account questions or concernsOur customer did not contact our Customer Care team until February 3, 2017, at which time they were correctly informed the transaction in question was no longer refund eligible Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement The latest version of this agreement and other legal agreements may be found at: [redacted] On October 4, 2014, our customer contacted GoDaddy support to request an update to their email address listed on the account for communicationsOur records indicate there was no prior contact with support regarding this request Resolution: GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them After our customer provided the necessary security information, GoDaddy processed their request to update their email addressOur records show a request to reset the account password was made shortly after the email address was updatedOur customer should now have access to their account Education: Should our customer find themselves in this situation again, they may find the following article useful Submitting a Change of Account/Email Update Form [redacted] Managing Your Account Information [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy