Cramer Electrical Contracting Inc

A member of Cox's Executive Escalations team contacted the customer via email to address their concerns.  The Resolution Specialist reviewed the call and confirmed what the customer was offered.  The Resolution Specialist added additional promotions to get the customer to the new...

rate of $185.24 and they also applied a credit on the account to cover the additional overages mentioned in the complaint.  The customer was advised of the remaining balance of $617.60 which includes a previous balance transfer of $230.53, $200.00 for the equipment charges, the $49.99 activation fee and her current monthly service.  The customer also confirmed the DVR recordings did come back.  We apologize for the inconvenience this matter has caused our customer and we appreciate the opportunity to address our customer's concerns.  Coaching feedback will be sent regarding the Sales Representative.   The customer has the contact information for the Executive Resolution Specialist should they have any further concerns pertaining to this matter.  Sincerely  Cox Executive Escalations team.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Cox cable in [redacted] is the most rudest an cruddiest company on earth......I demand a settlement they go ?? on your bill anytime......fr 30yrs I never bn late or miss a payement but thy still do what thy want.I want 1million in harassment's 
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
These issues have been on going since last August of 2016, not Jan. 2017. We have numerous recordings and pictures, as well as supervisors and techs that have witnessed these issues, in our home and at the pole outside our home. I feel as though Cox has just given up and no longer want to deal with us or the problem. I have been told by the channels we are having problems with that the issues are a Cox issue, not their signal issue. I even have a e-mail response to that fact from FamilyNet television. Next I will be reaching out to TV Land to see if I can get the same confirmation from them. Also in the response from FamilyNet they stated that they have not changed their signal broadcast since 2012 when they bought the station. Cox is still saying that the signal format change that happen on the 12th of this month to both FamilyNet and TV Land is not something they did, that the networks changed their signal format. This is not true. I will be looking into the next step I can take concerning these issues.we have not received no $700+ dollars in discounts. We were already on the loyalty discount program before all this started. Our bill was $162.26 a month and then [redacted] started discounted us in Sept. 2016 and the total amounts comes to $291.94, keeping in mind that some of the discounts were for our loyalty program that we have been on for the past three years. In response to our issues she started discounting us from $162.26 down to $145ish for our inconvenience due to the issues with our signal reception on multiple channels. We have all our statements and payments.

Hello,
A member of Cox’s Executive Resolutions Team left the customer a message with their contact information on two separate occasions via the telephone number provided in the complaint.
We apologize for not being able to reach the customer, but look forward to being able to resolve her...

concern. If she is still in need of assistance, she can contact us at the telephone number provided by the Executive Resolution Specialist.
Sincerely,
Cox’s Executive Resolution Team

Cox has reviewed the account and originally when the customer contacted Cox to change the account and reduce the monthly rate they were not the primary account holder.  The service package was changed, however the account was cancelled so the complainant could have the...

account put in their name.  This caused the billing discrepancy and the $12.00 credit the customer was referring to was sent to the old account holder in a refund once the account was disconnected.  The Executive Resolution specialist reviewed the calls and confirmed the customer was given incorrect information and therefore per the customer's request the account has been disconnected and the account balance has been fully credited.  The customer has been advised he still has one cable box and will need to return it or they will be charged for it.  The customer has the direct contact information for the Resolution Specialist should they have any further concerns.  We apologize for the inconvenience this matter has caused and we appreciate you giving us the opportunity to address the customer's concerns.  Sincerely, Cox's Executive Escalation Team.

Revdex.com: complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not sure if this messages are machine read or someone at COX is reading this. Despite of telling me I will not be charged late payment fees since they didn't knew how to setup online payments, they have charged me 8.99 for the late payment fees. This is ridiculous and I am about to open another complaint with FCC if this doesn't get sorted out soon.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

A member of Cox's Executive Escalations team contacted our customer and apologized that they were not advised of the $30.00 step up for months 13-24.  The Resolution Specialist was able to reduce the rate to $158.72 and applied a one-time courtesy credit for the difference of the $136.94 for...

remaining 11 months of the service agreement.  The customer will continue to pay the $136.94 each month and the credit applied will take care of the remaining monthly balance until the service agreement is expired on June 28, 2018.  Thank you for allowing Cox the opportunity to address our customer's concerns.  Sincerely Cox's Executive Escalations Team.

Our records indicate that the customer has also filed a complaint with the Federal Communications Commission. We will continue to monitor the situation and will report our findings to the FCC.
Our Field Leadership team has reached out to the customer, and we are looking forward to resolving this...

matter once we hear back from him.
Sincerely,
Cox’s Executive Resolution team

Cox was very nice and helpful in taking care of the problem. Yes I would use them again as a provider
 
 
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To Whom it may concern,I have heard back from [redacted] of [redacted] and have been given a quote of $500 to have the driveway repaired and these repairs are to be done by [redacted] as my driveway is still fairly new.I expect Both Cox Communications and their Sub-Contractor [redacted] to give in writing their promise to pay for all necessary repairs to the driveway and the Check is to be hand delivered to me in person.No other form will be accepted.I would appreciate a quick response.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
Regards,
[redacted]

My monthly bill is 54.99 and my account still shows 114+ due. It shows my line will be disconnected if I don't pay this. Not sure what is happening. Can you make sure everything is correct from your end.Thanks,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Cox Communications files this response in regards to complaint [redacted]. Cox Communications is sorry to learn that our subscriber is experiencing issues with not being able to access certain websites.  After further review, Cox Communications records indicate the subscriber has contacted us to...

report these issues. Additionally, a member of Cox Executive Resolutions attempted to contact the subscriber and left a message with their contact information. Should our subscriber have any additional questions or concerns they can contact the member of the Executive Resolutions team at [redacted]  
 
 
Sincerely,
 
Cox Executive Resolutions