Countryside Pools & Spas, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
We have accepted the response from
Bryant Heating & Cooling and feel that this is acceptable resolve to rectify the discrepancy. Thanks

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

This is in response to Revdex.com ID [redacted]   We do appreciate Mr. [redacted]’s business & with great interest in trying to resolve this situation we have made the decision to refund an additional $323.00 per his request.  Please let him know this information will be forwarded to our...

accounting department.  He should receive the check in approximately 10 business days.  Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This is in response to Revdex.com ID [redacted].  Please extend our sincere apology for any lack of service and communication on our part while servicing our customer.   We trust that since the replacement of the new A/C that it has performed proficiently and met their...

expectations.  Occasionally situations such as this do occur and while very unfortunate we do stand behind our work and take care of the issues as expeditiously as possible.  I’m confident that going forward our customer will be pleased not only with the new system but also with our service.  We will strive to gain their confidence in us.  We have a great team both in the field and within our office and encourage them to call us anytime they feel service is needed.  We are anxious to come to a resolution and would like to offer a reimbursement in the amount of $800.  Also, we recently serviced the furnace last month and trust that it is performing to their satisfaction as well.   With that in mind we plan to start the effective date of the warranty for the complete system to begin as of our last service date of October 20th, 2015, hoping to regain a fresh start going forward.  Please let us know if this would be satisfactory for resolution.  Again, please accept our apologies for any inconvenience our customer experienced.  Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

This is in response to Revdex.com ID [redacted].   In reviewing the complaint, we accept our customer’s desired outcome as a fair and reasonable request for compensation. We apologize for any shortcomings in quality or service.  Please be assured it was not intentional.  We look forward...

to providing years of service that hopefully meet and preferably exceed our customer’s expectations in the future.  We will process a reimbursement check in the amount of $534.88 which should mail within the next 7 to 10 business days.  Thank you.

It has been 2 weeks since I accepted the settlement offer of a $658.00 refund from Bryant Heating & Cooling.  I would like to inquire as to when they will follow thru with the settlement agreement?  They have not reversed the agreed amount to the credit card that I paid them with.   Do they have to complete the refund within a specified timeframe?   Thank you for your help.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The inspector did not say connecting to a septic system was in code.  He stated it was not.  He also expressed concerns of the condensation line going out side the way they did that it could freeze and back up into the furnace.  the back up in the original line was due to a back up in the septic system which has not happened in over 40 years and they put the original one in..  I will accept $750.00 my deductible and the 2 years premium service covering the furnace and A/C I think the trauma and stress caused by this on Christmas day and the fact I had just goten out of the hospital for heart issues and prep for heart surgery makes my request at this time not unreasonable.

This is in response to Revdex.com ID [redacted].  We do apologize for any shortcomings in service that our customer feels occurred.  We will issue a refund in the amount of $60.00.  Please let Ms. [redacted] know this information will be forwarded to our accounting department for the refund...

to be processed.  The check will mail in approximately 10 business days.  Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait 30 business days for the business to perform this action.  Once reimbursement of the $60.00 diagnostic fee has been received, I will consider this complaint resolved.  If timely return of the diagnostic fee is not made, I would like to continue with the complaint.  Also, as a matter of record I would like to note that the diagnosis I received from the technician was only partially accurate and was very misleading, whether intentional or not.  As a result, I would just like for the company to make a concerted effort to ensure that their technicians truthfully represent the products and services needed by the customer. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] We do not agree, however due to my heart issues and more stress We will accept the $350.00 plus the 2 years premium service policy on the furnace and A/C.

I have reviewed the response made by the business in reference to complaint ID [redacted].It was not apparent when I spoke on the phone with Bryant that they are bringing in (or suggesting) a more technical person to look at the system from the Manufacturer.  We have had so many Bryant techs (to include what we were told were 'upper level/more experienced techs' with Bryant and the system is still leaking water.  In fact, it is STILL leaking water (now).  The company that Bryant suggested would be involved in the repair of the damaged dry wall got a "C" rating from Revdex.com.  So we are not thrilled with using that company for repairing the dry wall once we have the water leak stopped.  So we agree with having an outside/more technical person coming into our house to see the system.  If that results in nothing different than what we've been dealing with since May - we will revert back to our request to have this system REMOVED from our house with our money refunded.  We simply CANNOT have a HVAC system in our house that is not even a year hold LEAKING WATER INSIDE.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This is in response to Revdex.com ID [redacted].   First, I sincerely appreciate Mr. [redacted]’s complimentary positive comments regarding our services in general.  I apologize for those few instances that our customer service representative’s responses were less than adequate.  We do take...

pride in our services and do appreciate feedback when service doesn’t meet the expectations of our customers.  In reviewing the history on Mr. [redacted]’s system, I see that we did service the system on multiple occasions as mentioned, with the most recent in July when we did waive the labor fee due to the labor warranty being expired.  I’m hoping the system is now working to our customer’s expectations.  At the time that repair was made we thought that we had resolved the issue & felt Mr. [redacted] was satisfied with the resolution.  It is important to us that going forward he regains confidence in the system performance.   Currently, the labor warranty is expired, but parts warranty is good through 1/10/19.  I would like to offer an extension on the labor warranty to match the parts warranty by extending it to 1/10/19 as well.   It is my hope that our customer will see our sincere attempt to reach an acceptable resolution.  Again, please accept apologizes for any lack of service and also for the delay in responding.   Thank you.

While on the surface, the offer of two years of free cleanings and inspections seems to be nice, I cannot accept that offer.  Why would anyone want to do business with a company that allows a technician/salesman to lie in order to install an overpriced furnace and possibly an air conditioning unit?  While living, my mother was on a very limited income and had to borrow money from me to pay for large purchases such as a new air conditioning unit.  A company that attempts to prey on the elderly and does nothing about it when caught red-handed, is a company I cannot do business with, and if nothing else happens on the company's part, I will do all I can to help others learn about their deceptive practices.  Thank you! [redacted]

This is in response to Revdex.com ID [redacted].  Please note that we are scheduling an inspection and the permit has been filed.  We plan to return with the inspector to the job to go over in detail.  Please let our customer know.  We will keep the Revdex.com updated.  Thank you.

This is in response to Revdex.com ID [redacted]. Please note that we have worked directly with our customer to resolve this situation hopefully to their satisfaction. The system issues have been corrected. We have replaced damaged flooring & have done a few other things in an attempt to compensate for...

the inconvenience we caused our customer. Please let us know if further attention to this matter is needed. Thank you.