Countryside Pools & Spas, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I appreciate their efforts in resolving this issue and will feel much better about this company once this is fully resolved Payment should be made to: *** *** Thank you!
Regards,
*** ***

This is in response to Revdex.com ID ***. Please extend our apology to Mrs*** for any shortcomings or inadequacies she felt was experienced with our service in the field or during her conversation with our customer service representative. Please note that normally when a
disconnect is left out there is a reason. Their unit is low on refrigerant & to prevent potential further damage it’s not uncommon to do so. Refrigerant was not added to the system while thereWe thought they were considering replacement We do apologize for her husband’s experience. Also, the $refund for the diagnostic fee that she has requested was put in process after the phone conversation when she called yesterday evening. She should receive the reimbursement check in approximately business days. I apologize if that was not conveyed during that conversation. Thank you

This is in response to Revdex.com ID ***. Please be advised that we have worked directly with our customer to come to a resolution regarding the complaint. We sincerely appreciate Mr& Mrs*** business and are pleased the situation has been resolved to their satisfaction.
Thank you

This is in response to Revdex.com ID ***. We have completed installations at both Mr***’s & his mother’s home. We do value the ***’s business and by no means have conducted deceptive or fraudulent practices. We are very interested in keeping Mr*** as a customer. We would like to make an offer of a $reimbursement in an attempt to come to a resolution. Please let us know if this would be of interest to our customer. Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
Thanks, this helps reduce the bad feeling I had about this

This is in response to Revdex.com ***. Please be advised that we are working directly with our customer regarding this situation. We will keep you advised. Thank you

This is in response to Revdex.com ID 11611062. On 6/11/we did provide service at the *** residence, diagnosed their system and got the a/c cooling again. Approximately month later Mrs*** called our office to complain about the service we provided which included Freon pricing
and also that she felt we had taken advantage of her husband whom she stated has comprehension problems. A member of our management team did speak with her that day and kindly explained our pricing and the fact that it was unbeknownst to us that her husband had extenuating circumstances. It is unfortunate that there wasn’t someone there to assist him as we were unaware he didn’t understand. We do apologize for any communication shortcomings on our part that Mrs*** thinks happened. Also, during our conversation with her it was discussed refunding for the Gold Club Membership purchased of which was processed at that time in the amount of $179.00. Did not see that indicated in the Revdex.com complaint that we received approximately weeks later. I trust that she received the refund. I might add that our prices are competitive in the market and generated using flat rate pricing. As a matter of information, most of those companies that quote cheap prices for R-also charge for labor or additional fees just to install it which adds to the total amount they charge. In reviewing our paper work nothing indicated that it was out of order. It would have been advantageous for Mr*** to ask for clarification when he was looking over the paperwork when it was signed. We would have been more than happy to answer any and all questions. Our goal is always to best meet and preferably exceed our customers’ expectations in all aspects of service. Quite honestly though we do not see that an additional monetary refund is warranted regarding this situation. However, I would like to offer an additional $refund in good faith as an attempt for resolution. Please let us know if this would be of interest to our customer. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This is in response to Revdex.com ID ***. Please be advised that we have previously handled this complaint. We have voided our customer's check in the amount of $and have cancelled the maintenance contract. We apologize for any lack of service our customer feels
occurred. If you need additional information please let us know. Thank you

This is in response to Revdex.com ID ***. Our continued goal is for our customers to be fully satisfied with the services that we provide. We did speak directly with our customer to address her concerns. A reimbursement in the amount of $is being processed. Thank you

This is in response to Revdex.com ID ***. Please forward this response to Mr***.Mr***,We appreciate the inquiryWe checked our phone records, which are all recorded and logged, and don’t show any attempts to contact us regarding warranty paperworkOur last contact was August 11th,
when we attempted to reach you At the time of the sale you were presented with a contract for sale that clearly indicates your warrantyWe will be sure to mail a copy to you for your recordsAs for the additional hvac system that was installed at your house for complaint resolution, since there was no charge for this installation, there is no labor warranty and only the standard manufacturer’s year warrantyWe typically do not provide any additional documents or paperwork with regards to warranty other than the contract for sale, which you’ve had since the time of sale, prior to the installationYou would need contact Carrier for information on your additional system warranty, that you received at no costIf you need any further information you are welcome to contact us to discussThank you

This is in response to Revdex.com ID ***. Please see the attachment which is a copy of our original invoice that shows we did not collect & that it had a balance due of $60. When our customers are dissatisfied with our service we do sometimes consider a refund.
However, in this circumstance we have no records that he paid including the invoice he signed. We apologize for any shortcomings in service he felt he received. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***The very same opinions were regurgitated on this site as were given to me on the phone when I made my initial complaint to Bryant Heating & CoolingThey were unsatisfactory now as they were then. Perhaps if she clicks her heels three times and says, "I work for a reputable company" it will be true

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease reospond here ONLY]i will accept the response once I have the warranties from themThey have been promised four times and never deliveredI do not believe they record the phone calls with *** ***, their field staff, or the survey rep who called to ask for our reviewIn all four instances, the warranties were promised and never provided.I wish to have no further dealings with this company I simply want my warranties by mail.I would also like a copy of whatever contract they are referring to that spells out terms and conditions of the warranties
Regards,
*** ***

This is in response to Revdex.com ID ***. We do continually strive to meet and hopefully exceed our customers expectations. In reviewing this complaint for resolution, please be advised we did take into consideration for the cost of the parts Ms*** is referring to and offered a
substantial price reduction on the purchase of a new system. Ms*** accepted the offer for purchase. Additionally, records indicate that American Preferred Home Warranty Company compensated for the parts that she is referring to as well. Considering the reduction in price for the new system plus the amount the home warranty company compensated, we feel that Ms*** has been more than adequately reimbursedFor further details, Ms*** might consider forwarding to the Revdex.com a copy of our response to the Attorney General dated 4/2/18. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I spoke with the person that will be coming to my house to audit the work performed by the separate technicians I explained to him that all appears to be working correctly currently, but I would feel more comfortable for someone to do a thorough inspection to ensure everything was done correctly since each technician discovered something that the previous did not I want to be confident that in the future there will be no other issues I still have a few more questions for him and things to look at If everthing goes well then I will resolve my complaint

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
After a lengthy process Bryant has worked on my issue and the system seems to now be functioning the way it should
Regards,
*** ***

This is in response to Revdex.com ID ***. We did complete the modifications to the installation on 12/23/15. We feel that our customer is satisfied with the changes made and the situation is resolved. If additional information is needed please let us know Thank
you

This is in response to Revdex.com ID ***. Please note that we have been in direct contact with our customer. We feel that her concerns have been addressed and resolved to her satisfaction. If you need additional information please let us know. Thank you

This is in response to Revdex.com ID ***. Please advise our customer that we are issuing a reimbursement check for the $fee she paid due to her stating she felt that she had received a misdiagnosis from us. The check will mail in approximately to business
days. Please extend our apologizes for her dissatisfaction in our service. Thank you