Our [redacted] has reached out to [redacted] and offered the entire amount in dispute as well as some additional money to compensate [redacted] for his time, inconvenience and fuel traveling to Heath.
[redacted] has indicated this resolution...
is satisfactory and that he will communicate this on the Revdex.com site.
I'm sorry he encountered these problems dealing with this repair issue, it is not indicative of how we conduct business and we regret that it occurred in the first place.
I hope [redacted] will consider us in the future for his automotive needs.
Pat D[redacted]Coughlin Automotive Group PO Box 1480 Pataskala OH 43062Dear Pat D[redacted]: This message concerns complaint ID 11720801 filed on 9/19/2016. The consumer is taking his Malibu to an independent body shop to get a written opinion of the problems. Thank you for your reply the other day. At this time, we are requesting further information or material as follows. Please respond to all five questions: You noted, "I spoke with Dave M[redacted] who stated that he has spoke with our factory rep who did in fact authorize the repairs to me made through our body shop ..." This would be at no cost to the consumer, right?The consumer would not be obligated to accept this as a solution unless the car was fixed to his satisfaction, right? Consumer says "the problem is not paint blemishes. It is metal flaw from factory. It also has many issues of misalignment of chrome metal trims, doors , hood, and inner door hitting dash when shut." Would the body work try to fix all these problems? Consumer said, "I also stated to Dave M[redacted] that it needed attention soon because of miles being put on the car and he stated that would not make a difference." What exactly does that mean?Consumer said, "I also ask for any documontation for place of origin as to where vehicle was sent from and so forth ..." He says he didn't get it. Would you please send me it soon? Business Response:1) no charge to customer, its warranty.2) correct3) yes4) it means we have the problem noted and it will be taken care of under warranty, the time and mileage doesnt matter5) I will have Dave send you the build plant but all that info is on the window sticker when it was purchased.
We reviewed the complaint from [redacted] and have taken care of it last week.
[redacted] has contacted the customer and agreed to reimburse the amount in dispute.
A check was mailed last Wednesday and the customer has told [redacted] he is satisfied with the outcome.
I'm sure [redacted] explained to [redacted] this is not indicative of how we strive to conduct business, and I hope that he will consider us for his future automotive needs.
Our Service Director, [redacted], has been in touch with Mr. [redacted] and let him know we would assume responsibility for the damage caused while his vehicle was being repaired at our location.We regret this had to get to this point, and will handle the costs associated with the problem detailed.[redacted] said...
this was acceptable to Mr. [redacted] and that they would work out the details to make that happen to Mr. [redacted] satisfaction.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We did choose to go a different route! We appreciate all the work you put into this. Also thank you to the people at coughlins. The reason we choose a different route is because we did not like the gas mileage the truck got. We also were not pleased that we had to contact you to receive what we consider a fair offer.
We are currently trying to resolve the issue with the consumer. I will keep you posted with the outcome.
Our [redacted] has reached out to [redacted] and offered the entire amount in dispute as well as some additional money to compensate [redacted] for his time, inconvenience and fuel traveling to Heath.
[redacted] has indicated this resolution...
is satisfactory and that he will communicate this on the Revdex.com site.
I'm sorry he encountered these problems dealing with this repair issue, it is not indicative of how we conduct business and we regret that it occurred in the first place.
I hope [redacted] will consider us in the future for his automotive needs.
Our service manager wil be meeting with the consumer next Tuesday to resolve the issues.Pat D[redacted]###-###-####
Pat D[redacted]Coughlin Automotive Group PO Box 1480 Pataskala OH 43062Dear Pat D[redacted]: This message concerns complaint ID 11720801 filed on 9/19/2016. The consumer is taking his Malibu to an independent body shop to get a written opinion of the problems. Thank you for your reply the other day. At this time, we are requesting further information or material as follows. Please respond to all five questions: You noted, "I spoke with Dave M[redacted] who stated that he has spoke with our factory rep who did in fact authorize the repairs to me made through our body shop ..." This would be at no cost to the consumer, right?The consumer would not be obligated to accept this as a solution unless the car was fixed to his satisfaction, right? Consumer says "the problem is not paint blemishes. It is metal flaw from factory. It also has many issues of misalignment of chrome metal trims, doors , hood, and inner door hitting dash when shut." Would the body work try to fix all these problems? Consumer said, "I also stated to Dave M[redacted] that it needed attention soon because of miles being put on the car and he stated that would not make a difference." What exactly does that mean?Consumer said, "I also ask for any documontation for place of origin as to where vehicle was sent from and so forth ..." He says he didn't get it. Would you please send me it soon? Business Response:1) no charge to customer, its warranty.2) correct3) yes4) it means we have the problem noted and it will be taken care of under warranty, the time and mileage doesnt matter5) I will have Dave send you the build plant but all that info is on the window sticker when it was purchased.
We reviewed the complaint from [redacted] and have taken care of it last week.
[redacted] has contacted the customer and agreed to reimburse the amount in dispute.
A check was mailed last Wednesday and the customer has told [redacted] he is satisfied with the outcome.
I'm sure [redacted] explained to [redacted] this is not indicative of how we strive to conduct business, and I hope that he will consider us for his future automotive needs.
Our Service Director, [redacted], has been in touch with Mr. [redacted] and let him know we would assume responsibility for the damage caused while his vehicle was being repaired at our location.We regret this had to get to this point, and will handle the costs associated with the problem detailed.[redacted] said...
this was acceptable to Mr. [redacted] and that they would work out the details to make that happen to Mr. [redacted] satisfaction.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We did choose to go a different route! We appreciate all the work you put into this. Also thank you to the people at coughlins. The reason we choose a different route is because we did not like the gas mileage the truck got. We also were not pleased that we had to contact you to receive what we consider a fair offer.
I have spoke to Mrs. [redacted] who said she was happy with the resolution I have provided her.
Pat