Corporate Warehouse Supply

[redacted]
[redacted]
[redacted]  [redacted] August 27, 2017 [redacted]
[redacted]         
[redacted]
[redacted] Dear [redacted]: I have received your email...

regarding the complaint, ID: 12332347, and have read the complaint. Please consider this as our response. Corporate Warehouse Supply (“CWS”) contacted the customer on 8/7/17 with a cold sales call, during which the customer placed the order. On 8/8/17, another call was made by CWS to verify that the customer still wanted the product and to verify their information. The customer was told where the merchandise was coming from (CWS) and how much it would cost. The shipment was delivered on 8/14/17. On 8/16/17, we called the customer to make sure they received the product and the invoice. The customer stated that they wanted to return the merchandise. We faxed the customer a return label on 8/16/17, the very same day. We received the product back at the warehouse on 8/25/17. We cancelled the invoice on the same day, 8/25/17. CWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful. After an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge. CWS requires each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any false or misleading representations regarding who we are or what we are selling. As each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate termination. CWS’s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers. Our employees adhere to our strict policy of honesty, transparency and courtesy. We have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at CWS.  We have cancelled the invoice and have removed the customer from our database to insure there is no future contact. There was no money paid on the invoice, and there is no money owed. We consider this matter to be closed as of 8/25/17, when the product was returned. If I can be of any further assistance in this matter, please feel free to contact me. Sincerely,                           [redacted]
 
 
[redacted]

Corporate Warehouse Supply[redacted] December 20, 2016[redacted]         
[redacted]Dear Ms. [redacted]:I have received your email...

regarding the complaint, ID: [redacted], and have read the complaint. Please consider this our response to the same. Corporate Warehouse Supply (“CWS”) contacted the customer on August 18, 2016 with a cold sales call, during which the customer placed the order. The next day, another call was made by CWS to verify that the customer still wanted the product. The customer was told where the merchandise was coming from and how much it would cost. The shipment was delivered on August 26, 2016.  On August 31, 2016, when we contacted the customer who ordered the product, she stated that she had received the product and had examined both the product and the invoice. She stated that everything looked in order, and the invoice would be paid within 30 days.  If the customer would have asked for a return within the 30 day period when she still had the product unused, we would have gladly authorized a return. The invoice was paid and processed on September 6, 2016.  We did in fact call the customer on November 3, 2016 to see if she wanted to order more toner. At that time, she stated that she did not need any supplies, and that she may be getting a new copier anyway. There was no mention at that time that there was any problem with anything. At that time, we suspended her account, and told her to call us if she needed anything in the future. CWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful. After an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge. CWS is aware that there are companies described as “toner pirates” and we have taken extreme measures to make sure we are not categorized as such a company. In fact, we require each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any false or misleading representations regarding who we are or what we are selling. As each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate termination. We want to distinguish ourselves from other less reputable toner resellers. The tactics outlined by the customer in the Complaint are not used at CWS. It is understood that there are toner resellers out there that do employ these tactics, but we are not one of them. If one of our employees engaged in such false or misleading tactics, they would be terminated immediately. I supervise the sales floor to make sure that the CWS sales representatives strictly follow the CWS sales script and policy.To be fair, the Complainant may be making assumptions about our company, or confusing us with another, that does employ some of the less ethical tactics that she is attributing to CWS. At the same time, we want to take the complaint seriously and take her at her word.  So as it stands now, it seems that the customer wants a refund on a product that was ordered, verified, received, and used. We have honored her request to not contact her anymore. We would have authorized a return of the product if the customer had asked for it. The customer has not contacted CWS to obtain a return authorization, either within the 30 day return period, which is clearly stated on the invoice, nor any time after that. We would have gladly accommodated her if she had asked. Customer service is our main concern and we pride ourselves on setting ourselves apart from other companies. We would have gladly authorized a return if it was requested within 30 days of delivery and the customer still had the product. We are very confused by this Complaint because the Complainant ordered, authorized, approved and confirmed receipt of the product. Complainant has never contacted CWS since receiving and confirming receipt of the product until now.CWS’s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers. We are very sorry that the Complaint was generated. Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the sales practices, billing processes, and misrepresentations referenced in the Complaint do not occur at CWS. We have removed the customer from our database to insure no more contact with the customer, and we consider this matter closed as of today’s date. If I can be of any further assistance in this matter, please feel free to contact me.Sincerely,                         [redacted]  Customer Service Manager  [redacted]

[redacted]
[redacted]  [redacted] April 23, 2017 [redacted]
[redacted]         
[redacted]
[redacted] Dear Ms. [redacted]: I have received your email...

regarding the complaint, ID: [redacted], and have read the complaint. Please consider this our response. [redacted] (“CWS”) contacted the complainant on September 20, 2016 with a cold sales call, during which the she placed the first order. Two days later, another call was made by CWS to verify that she still wanted the product. She was told where the merchandise was coming from (CWS) and how much it would cost. The shipment was delivered on September 28, 2016.  On September 30, 2016, when we contacted the complainant, who ordered the product, she stated that she had received the product and had examined both the product and the invoice. She stated that everything looked in order, and the invoice would be paid within 30 days.  If the customer would have asked for a return within the 30 day period, we would have gladly authorized a return. The invoice was paid and processed on October 3, 2016.  We did in fact call the complainant on November 10, 2016 to see if she wanted to order more toner. At that time, she stated that she had low usage on the copier, but that she would take one more toner. There was no mention at that time that there was any problem with anything. The second shipment was received on November 17, 2016. We called the complainant on November 22, 2016 to verify receipt of the toner and the invoice.  She stated that everything looked good and the invoice would be paid within 30 days. The invoice was paid and processed on December 5, 2016. We contacted the complainant again on February 10, 2017, and she said that she may get a new copier and wanted us to contact her in May of 2017. Again, there was never any mention of any problems with our company. CWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful. After an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge. CWS is aware that there are companies described as “toner pirates” and we have taken extreme measures to make sure we are not categorized as such a company. In fact, we require each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any false or misleading representations regarding who we are or what we are selling. As each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate termination. We want to distinguish ourselves from other less reputable toner resellers. The tactics outlined by the customer in the Complaint are not used at CWS. It is understood that there are toner resellers out there that do employ these tactics, but we are not one of them. If one of our employees engaged in such false or misleading tactics, they would be terminated immediately. I supervise the sales floor to make sure that the CWS sales representatives strictly follow the CWS sales script and policy. To be fair, the Complainant may be making assumptions about our company, or confusing us with another, that does employ some of the less ethical tactics that she is attributing to CWS. At the same time, we want to take the complaint seriously and take her at her word.  So as it stands now, it seems that the customer wants a refund on two separate orders that were received and paid for, without any prior mention of any problem. We would have authorized a return of the product if the customer had asked for it. The customer has not contacted CWS to obtain a return authorization for either order, either within the 30 day return period, which is clearly stated on the invoice, nor any time after that. We would have gladly accommodated her if she had asked. But she decided to wait seven months and file a complaint with Revdex.com. Customer service is our main concern and we pride ourselves on setting ourselves apart from other companies. We would have gladly authorized a return if it was requested within 30 days of delivery. We are very confused by this complaint because the Complainant ordered, authorized, approved and confirmed receipt of the product. The complainant has never contacted CWS since receiving and confirming receipt of the product until now. CWS’s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers. We are very sorry that the Complaint was generated.  Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the sales practices, billing processes, and misrepresentations referenced in the Complaint do not occur at CWS. In all fairness, I don’t think any reasonable person would expect us to issue a refund for products that were purchased five and seven months ago, especially when our 30 day return policy is clearly stated on the invoice. We have removed the customer from our database to insure no more contact with the her, and we consider this matter closed as of today’s date. If I can be of any further assistance in this matter, please feel free to contact me.  Sincerely,  [redacted]
 
 
[redacted]
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Steven Jacobs announces his name each time he calls and identifies himself with Corporate Warehouse Supply.  When I respond to his multiple sales calls, he always hangs up on me.  I did call Corporate Warehouse Supply and they refused to tell me if he works there but the guy I was speaking to on the phone had the same nasal voice as Mr. Jacobs.  Also, he was very condescending telling me that he cannot remove my contact information since they work off a printout and my name and number was on there multiple times.  He was very rude about it and was screaming, talking over me so much that my boss could hear everything he said and he is loca[redacted] in a suite room next to my office.  I told him that I have repor[redacted] this to the Revdex.com, in which he said go right ahead, we'll still call you.  Apparently, Corporate Warehouse Supply only wants me to take my complaint down by "telling" me that my information has been removed.  On the phone, I was told that they would call me just as much as they like so it's a different story today?  Anyone who talks that rudely on the phone to potential customers, I don't believe a word they say or he would have solved it with my phone call complaint without getting so angry and yelling.
Sincerely,
[redacted]

T Corporate Warehouse Supply300 Center Drive, Suite G-178Superior, CO  80027 November 20, 2017Natasha [redacted]Dispute Resolution Senior Coordinator          n[redacted]@denver.Revdex.com.org[redacted]Dear Ms. [redacted]:I have received your email regarding...

the complaint, ID: 12493841, and have read the complaint. Please consider this as our response. Corporate Warehouse Supply (“CWS”) contacted the customer by phone on 7/21/17, during which the customer placed the order. The customer was told where the merchandise was coming from and how much it would cost. The shipment was delivered on 7/31/17, signed for by the Complainant. We called the Complainant again on 8/2/17 to make sure the product and the invoice was received, which it was. She stated that the invoice would be paid within 30 days.On 9/21/17, we mailed a past due invoice. On 10/24/17, we called and the receptionist said that they had returned the product, but did not know the tracking number. When we did not receive the product, we called the customer on 11/6/17, and they insisted that they had returned the product. On 11/13/17, we emailed the customer a return label at our cost. We still await the arrival of the merchandise. As of today, the label has not been used yet. CWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful. On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge. CWS requires each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any false or misleading representations regarding who we are or what we are selling. As each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate termination. CWS’s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers. Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations referenced in the Complaint do not occur at CWS.  We are very sorry that the complaint was generated. If the Complainant had told us that they already had a supplier, we never would have shipped the merchandise in the first place. We will remove the customer from our database to insure there is no more contact, and we consider this matter closed as of the date of the return of our product. If I can be of any further assistance in this matter, please feel free to contact me.Sincerely,                         Ted [redacted]  Customer Service Manager 877-566-0359

Corporate Warehouse Supply300 Center Drive, Suite G-178Superior, CO  80027 April 4, 2016Stephanie SudduthDispute Resolution Specialist [email protected] Stephanie Sudduth, I have received your email regarding complaint ID: [redacted] and a copy of the rejection of our response. Please consider this our response to the rejection. First and foremost, Corporate Warehouse Supply (CWS) holds its employees to the highest standard of professionalism. All of our employees are closely monitored to insure that the type of behavior described in the complaint does not occur. This kind of behavior would not go unnoticed and would be dealt with severely by terminating the employee immediately.The complainant gives very few details in her complaint, so I would like to insert a few facts in an effort to provide some clarification. She states that the person calling her is Steven Jacobs. He goes by Steve, not Steven. On her original complaint, she states the problem occurred on 2/11/2016 and that was also the purchase date. There was no purchase. Other than that, she just states that the calls occur “over and over and over.” So as a courtesy, I have reviewed our phone records because I wan[redacted] to be clear on this. I have found only four calls from Steve Jacobs’ phone line to the area code and prefix on the complaint. There were no calls directly to the complainant’s phone number lis[redacted] on the complaint. The calls were made on 2/25/16, 2/26/16, 3/2/16 and 3/11/16. No calls were made before or after those dates. The only reason Steve Jacobs would call four times is that he did not reach her the first three times. He is a commissioned salesman, so it does not even make sense for him to call anyone after they have already said no to him. Concerning the content and demeanor of the calls, one could infer from the exaggeration of the number of calls by the complainant, that the content is also being exaggera[redacted]. The only other possible explanation is that other companies are calling and harassing her. We have no connection with any other companies, and therefore we have no control over what they say or how they behave. We are taking this complaint seriously and we want to be accurate about the actual facts involved. The complainant continues to make wild accusations against CWS without any proof or logical reason. Revdex.com states that they are unbiased and that both parties should work in good faith to reach a resolution. I believe the Revdex.com is not a forum where someone can disparage a business without any proof and be unwilling to work toward a resolution in an effort to publish a negative review. The complainant has sta[redacted] that she does not believe anything we say. Evidently the complainant will not be satisfied until we admit that this bizarre and unprofessional behavior is actually happening at CWS. We have taken steps to ensure that we avoid calling her anymore, which was her original sta[redacted] desired resolution. She has not received any calls from CWS since 3/11/16, so if the calls have continued, they are not coming from CWS. I believe we have done everything we can to address the complainant’s concern. We consider this matter closed as of the date that we removed the complainant from our call list, per her request and sta[redacted] desired resolution. If I can be of any further assistance in this matter, please feel free to contact me.Sincerely,[redacted] Customer Service Manager[redacted]

[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]         
[redacted]
[redacted] Dear Ms. [redacted]: I have received your email...

regarding the complaint, ID: [redacted], and have read the complaint. Please consider this as our response. Corporate Warehouse Supply (“CWS”) contacted the customer on 7/19/17 with a cold sales call, during which the customer placed the order. On 7/20/17, another call was made by CWS to verify that the customer still wanted the product. The customer was told where the merchandise was coming from (CWS) and how much it would cost. The shipment was delivered on 7/27/17. On 7/31/17, we received an email from the customer requesting a return label. We sent the customer a return label on 7/31/17. We received the product back at the warehouse on 8/7/17.  We cancelled the invoice on 8/7/17. CWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful. After an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge. CWS requires each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any false or misleading representations regarding who we are or what we are selling. As each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate termination. CWS’s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers. Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations referenced in the complaint do not occur at CWS.  We have cancelled the invoice and have removed the customer from our database to insure there is no future contact. There was no money paid on the invoice, and there is no money owed. We consider this matter to be closed as of 8/7/17, when the product was returned. If I can be of any further assistance in this matter, please feel free to contact me. Sincerely,                           [redacted]
 
 
[redacted]
 
[redacted]

Revdex.com:Unfortunately, many of the statements made in [redacted]’s rebuttal are incorrect, and I’d like to take this opportunity to correct them.  We were not told up front that this company was “Corporate Warehouse Supply,” we were advised that it was “your toner supply company.”  A company name was never provided to us, so we were under the assumption that it was [redacted] calling to resupply us.  Corporate Warehouse Supply never stated who they were, so it wasn’t confusion with another “less ethical toner reseller.”   Additionally, I contacted Corporate Warehouse Supply MYSELF on 03.28.16 @ approximately 1345 hours (eastern standard time) via telephone, and spoke with [redacted], who stated that he was “in charge” of customer service  ([redacted] previously stated that they contacted us). I advised him at that time that we needed to return, as this was not the company that we have contract services with.  [redacted] advised that they “don’t usually do returns, but would work with me” as he was headed out to a meeting.  My fax number was provided, and [redacted] advised “be more careful next time” then disconnected the line.  I was NOT provided with any further directions at that time regarding the return.  I then began researching this company online and located numerous other complaints stating the same exact circumstances.  I emailed the company via [email protected] regarding what had transpired, and that I was not sure how to handle the return.  At approximately 1542 hours the same day, I received a call from [redacted] indicating that the “faxes always come at the end of the business day.”  This was not previously mentioned in the call prior call as the call was disconnected/hung up on.  I was provided directions on how to return the package. The UPS return shipping label as well as the return agreement was not received until 03.29.16, and the package was taken to UPS for pick up on 03.29.16 @ 1623 hours.  The package shipped back to Corporate Warehouse Supply via tracking number [redacted]. .[redacted] previously stated that the UPS return label was faxed “that morning,” when in fact it was not.  I’m not accusing [redacted] of anything, as [redacted] stated, I’m simply providing the facts of how the phone call actually transpired. I received notification from UPS on 04.04.16 @ 1111 hrs. that the package had been received from Corporate Warehouse Supply.  On 04.07.16, I received a fax from [redacted] indicating that there was no balance due on the account.I am happy with the resolution of this case, but did want to point out the inaccuracies stated by [redacted], who did not handle my initial call to Corporate Warehouse. I would suggest that the policies mentioned by [redacted] are reviewed and adhered to, as this was not the case with our transaction.  I would also suggest possibly installing call monitoring for the company based on the numerous additional complaints online.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is now satisfactory to me. Kindest regards,[redacted]

Corporate Warehouse Supply 300 Center Drive, Suite G-178 Superior, CO  80027 April 8, 2016 Dear S[redacted] I have received your email regarding complaint ID: [redacted], and have read the complaint. The complainant has stated that there was a misrepresentation when our agent spoke...

with her director. As a policy, our company will only ship merchandise to offices that understand that they are ordering from our company, Corporate Warehouse Supply, and the cost involved for the merchandise. We only correspond with individuals who identify themselves as authorized purchasing agents. Our employees operate under strict guidelines to ensure that there is no misrepresentation on our part. We do not use tactics as described in the complaint referring to misleading statements such as “your toner supply company.” We state right up front who we are and where we are calling from. Maybe the complainant has us confused with another less ethical toner reseller. At any rate, even though we tried to make it very clear who we are, there was still a misunderstanding, and resulted in the product being shipped. The customer was contacted with a cold sales call on March 16, 2016.  She was then contacted again on March 18, 2016 to verify that she still wanted the product, and the order was shipped. The product was delivered on March 22, 2016. On March 28, 2016, we contacted the customer to make sure she had received the merchandise and the invoice. At that time, the complainant stated that the director had ordered by mistake and that she wanted to return the merchandise. Our agent told the complainant that we would certainly accommodate her since she was well within the 30 day return period. Our agent faxed a return label with detailed instructions for the return that very same morning. We then received an email from the complainant. Evidently there was some confusion about how the return process worked, so our agent called her again and explained how to do the return. As far as the dialogue that took place, unless the complainant has a recording of the conversation, there is no way to verify what she is accusing our agent of doing. All I can say is that we have strict procedures regarding customer interactions, all of our employees are closely monitored, and we hold our employees to the highest standard of professionalism or else face termination. The complainant accuses our agent of hanging up on her. He states that she hung up on him after he explained the return process to her a second time. On April 4, 2016, we received the product back in our warehouse, and cancelled the invoice.   We have removed the customer from our sales call list per their request. There was no money paid and there is no money owed on this invoice. We also faxed a zero balance invoice to the customer on April 7, 2016, as requested. We consider this matter closed as of this date. If I can be of any further assistance in this matter, please feel free to contact me. Sincerely,                                         ...⇄ [redacted] Customer Service Manager [redacted]

Tell us why here... Corporate Warehouse Supply300 Center Drive, Suite G-178Superior, CO  80027 March 22, 2016Stephanie SudduthDispute Resolution Specialist [email protected] Stephanie Sudduth, I have received your email regarding complaint ID: [redacted]. Please consider this our response to the complainant’s rejection of our initial response.We have satisfied the complainant’s “Desired Settlement” by adjusting their invoice, removing them from our call list, and avoiding further contact. Unfortunately, the complaint is allowed to continue. In the original complaint, the customer made some declarations that conflicted with our records. My response was an attempt to clarify what actually happened, based on our usually very accurate notes that were entered into the record by David Blake, our customer service agent. We have no control over whether the complainant agrees with or believes our response. Bear in mind, the complainant is going by hearsay, assumption and conjecture, since she was not involved in any of the interactions with our company prior to initializing this complaint.  Please allow me to try to explain why I believe our records are accurate. Here at Corporate Warehouse Supply (CWS), our sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers. CWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our employees are required to follow a very strict script when calling customers. In fact, our scripts were created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful. All of our employees are required to sign an agreement to follow all of the guidelines faithfully or else face termination. I seriously doubt that David Blake, the agent that dealt with this customer, would jeopardize his job by entering incorrect information into the customer’s record. That being said, we do not record phone calls, we just keep very accurate notes. There is no record of the original emailed invoice because the invoices are sent via our bookkeeping software, and only shows the most recent transmission. The most recent transmission was the revised invoice that we sent after the adjustment. However, proving that an original invoice was sent is not as important as the follow up phone call to verify that the merchandise and invoice was received.  As a courtesy, we have checked our phone records, and we have verified that there was in fact a phone call from David Blake’s phone line on January 4, 2016 at 8:56 am.  The duration of the phone call was 2.9 minutes, during which he would have verified, according to our normal procedures, that the customer had received the merchandise and the invoice. This is an important part of our protocol, because if the customer has not received the invoice or the product, there is very little chance of the customer sending a payment. During this important phone call, if the customer has not received these things, we email, fax, or mail an invoice. If the product has not been received, then we track the package and try to figure out where it ended up. Also, if the customer wishes to return the product for whatever reason, we send a return label at no cost to the customer.  We are very sorry that the complaint was generated, and we look forward to resolving this case in a reasonable manner. Revdex.com states that they are unbiased and that both parties should act in good faith in their representations. We believe we have accomplished this. We are taking this complaint seriously, and therefore are conducting an internal investigation to make sure that all of our employees are following CWS policies in full.We consider this matter resolved as of the date of the payment of the revised invoice. Further, we have removed the customer from our call list to avoid any more contact, per their request.      If I can be of any further assistance in this matter, please feel free to contact me.Sincerely,Ted Parker, Customer Service Manager877-566-0359

Complaint: [redacted]
I am rejecting this response because:The facts of the response are incorrect.  Andi was not informed of a price, and unless Corporate Warehouse Supply can provide a recording of the conversation proving otherwise, then it's just their word against ours.  I realize that.  Andi also never received an emailed invoice.  I guess something could have gone wrong on the technology end there.  There was no follow up phone call on 1/4/16.  Again, I'd LOVE to hear a regarding of that supposed conversation.AGAIN, the only contact we've had with this company prior to the Revdex.com complaint was an unsolicited call on 12/4/15 and a past-due invoice received in late February.  I tried contacting them before contacting the Revdex.com, but only reached voicemail.I would like to thank David Blake for adjusting the invoice to a reasonable amount and agreeing to remove our contact information from their customer database.
Sincerely,
[redacted]

Tell us [redacted] October 16, 2017[redacted]         
[redacted]Dear [redacted]:I have received your...

email regarding the complaint, ID: [redacted], and have read the complaint. Please consider this as our response. Corporate Warehouse Supply (“CWS”) contacted the customer on 9/26/17 with a cold sales call, during which the customer placed the order. On 9/28/17, another call was made by CWS to verify that the customer still wanted the product. The customer was told where the merchandise was coming from and how much it would cost. The shipment was delivered on 10/2/17, signed for by the Complainant. We received a call from the Complainant on 10/5/17, where she said she wanted to return the product. Then she said we never shipped the merchandise. We explained that she had signed for the delivery. She then got mad and hung up. Later that day, we received another call from the Complainant saying that now she has the product and wants to return. On 10/5/17, the same day, we faxed the customer a return label at our cost. We still await the arrival of the merchandise. As of today, the label has not even been used yet. CWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful. After an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge. CWS requires each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any false or misleading representations regarding who we are or what we are selling. As each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate termination. CWS’s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers. Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations referenced in the Complaint do not occur at CWS.  We are very sorry that the complaint was generated.  I firmly believe that the Complainant had us confused with some other less ethical company because we do not operate the way she described in the complaint. Further, she said she did not have the merchandise after already asking for a return label, then said she had the product after all and wanted to return the product. We will remove the customer from our database to insure there is no more contact, and we consider this matter closed as of the date of the return of our product. If I can be of any further assistance in this matter, please feel free to contact me.Sincerely,                         [redacted]
 
 
[redacted]
 
[redacted]                         
  why here...

Complaint: [redacted]
I am rejecting this response because: He said the same things to me and it doesn't stop the fact that they called and lied to me. I asked him to give me his telephone speech as he mentioned it to me but he would not give me the script they use to sell the toner... I was told MY toner was going up in price and that this WAS MY LAST CHANCE to buy at the lower price.... I was fooled, tricked, lied to. And so far I have not heard the script. They called me again back in Oct/November and I got the same script....price is going up and buy now. At the time I hadn't even used the one I bought the first time so I said at the price they charged me, NO I"M ALL SET. At almost $600 for the toner I believe they should give us back at least half the money if not all. I was lied to, and I bought this product based on a lie. Not right and I will not sign off on this.
Sincerely,
[redacted]