Corporate Warehouse Supply

[redacted] ** [redacted] August 27, [redacted] [redacted] Dear [redacted] : I have received your email regarding the complaint, ID: 12332347, and have read the complaintPlease consider this as our responseCorporate Warehouse Supply (“CWS”) contacted the customer on 8/7/with a cold sales call, during which the customer placed the orderOn 8/8/17, another call was made by CWS to verify that the customer still wanted the product and to verify their informationThe customer was told where the merchandise was coming from (CWS) and how much it would costThe shipment was delivered on 8/14/On 8/16/17, we called the customer to make sure they received the product and the invoiceThe customer stated that they wanted to return the merchandiseWe faxed the customer a return label on 8/16/17, the very same dayWe received the product back at the warehouse on 8/25/We cancelled the invoice on the same day, 8/25/CWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involvedOur employees are required to follow a very strict sales script when calling customersIn fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthfulAfter an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping addressAs a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledgeCWS requires each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any or misleading representations regarding who we are or what we are sellingAs each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate terminationCWS’s sales practices are honest and transparentWe take pride in our business and operate in a manner that results in repeat customersOur employees adhere to our strict policy of honesty, transparency and courtesyWe have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at CWS We have cancelled the invoice and have removed the customer from our database to insure there is no future contactThere was no money paid on the invoice, and there is no money owedWe consider this matter to be closed as of 8/25/17, when the product was returnedIf I can be of any further assistance in this matter, please feel free to contact meSincerely, [redacted] [redacted]

Revdex.com:Unfortunately, many of the statements made in [redacted] ’s rebuttal are incorrect, and I’d like to take this opportunity to correct them We were not told up front that this company was “Corporate Warehouse Supply,” we were advised that it was “your toner supply company.” A company name was never provided to us, so we were under the assumption that it was [redacted] calling to resupply us Corporate Warehouse Supply never stated who they were, so it wasn’t confusion with another “less ethical toner reseller.” Additionally, I contacted Corporate Warehouse Supply MYSELF on @ approximately hours (eastern standard time) via telephone, and spoke with [redacted] ***, who stated that he was “in charge” of customer service ( [redacted] previously stated that they contacted us)I advised him at that time that we needed to return, as this was not the company that we have contract services with [redacted] advised that they “don’t usually do returns, but would work with me” as he was headed out to a meeting My fax number was provided, and [redacted] advised “be more careful next time” then disconnected the line I was NOT provided with any further directions at that time regarding the return I then began researching this company online and located numerous other complaints stating the same exact circumstances I emailed the company via [email protected] regarding what had transpired, and that I was not sure how to handle the return At approximately hours the same day, I received a call from [redacted] indicating that the “faxes always come at the end of the business day.” This was not previously mentioned in the call prior call as the call was disconnected/hung up on I was provided directions on how to return the packageThe UPS return shipping label as well as the return agreement was not received until 03.29.16, and the package was taken to UPS for pick up on @ hours The package shipped back to Corporate Warehouse Supply via tracking number [redacted] [redacted] previously stated that the UPS return label was faxed “that morning,” when in fact it was not I’m not accusing [redacted] of anything, as [redacted] stated, I’m simply providing the facts of how the phone call actually transpiredI received notification from UPS on @ hrsthat the package had been received from Corporate Warehouse Supply On 04.07.16, I received a fax from [redacted] indicating that there was no balance due on the account.I am happy with the resolution of this case, but did want to point out the inaccuracies stated by [redacted] , who did not handle my initial call to Corporate WarehouseI would suggest that the policies mentioned by [redacted] are reviewed and adhered to, as this was not the case with our transaction I would also suggest possibly installing call monitoring for the company based on the numerous additional complaints online.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is now satisfactory to meKindest regards, [redacted]

[redacted] ** [redacted] [redacted] Dear Ms [redacted] : I have received your email regarding the complaint, ID: [redacted] , and have read the complaintPlease consider this as our responseCorporate Warehouse Supply (“CWS”) contacted the customer on 7/19/with a cold sales call, during which the customer placed the orderOn 7/20/17, another call was made by CWS to verify that the customer still wanted the productThe customer was told where the merchandise was coming from (CWS) and how much it would costThe shipment was delivered on 7/27/On 7/31/17, we received an email from the customer requesting a return labelWe sent the customer a return label on 7/31/We received the product back at the warehouse on 8/7/ We cancelled the invoice on 8/7/CWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involvedOur employees are required to follow a very strict sales script when calling customersIn fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthfulAfter an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping addressAs a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledgeCWS requires each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any or misleading representations regarding who we are or what we are sellingAs each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate terminationCWS’s sales practices are honest and transparentWe take pride in our business and operate in a manner that results in repeat customersOur employees adhere to our strict policy of honesty and transparencyWe have very strict policies in place to make sure that the misrepresentations referenced in the complaint do not occur at CWS We have cancelled the invoice and have removed the customer from our database to insure there is no future contactThere was no money paid on the invoice, and there is no money owedWe consider this matter to be closed as of 8/7/17, when the product was returnedIf I can be of any further assistance in this matter, please feel free to contact meSincerely, [redacted] [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: He said the same things to me and it doesn't stop the fact that they called and lied to meI asked him to give me his telephone speech as he mentioned it to me but he would not give me the script they use to sell the tonerI was told MY toner was going up in price and that this WAS MY LAST CHANCE to buy at the lower priceI was fooled, tricked, lied toAnd so far I have not heard the scriptThey called me again back in Oct/November and I got the same script....price is going up and buy nowAt the time I hadn't even used the one I bought the first time so I said at the price they charged me, NO I"M ALL SETAt almost $for the toner I believe they should give us back at least half the money if not allI was lied to, and I bought this product based on a lieNot right and I will not sign off on this Sincerely, [redacted]

Tell us why hereCorporate Warehouse SupplyCenter Drive, Suite G-178Superior, CO March 22, 2016Stephanie SudduthDispute Resolution Specialist [email protected] Stephanie Sudduth, I have received your email regarding complaint ID: [redacted] Please consider this our response to the complainant’s rejection of our initial response.We have satisfied the complainant’s “Desired Settlement” by adjusting their invoice, removing them from our call list, and avoiding further contactUnfortunately, the complaint is allowed to continueIn the original complaint, the customer made some declarations that conflicted with our recordsMy response was an attempt to clarify what actually happened, based on our usually very accurate notes that were entered into the record by David Blake, our customer service agentWe have no control over whether the complainant agrees with or believes our responseBear in mind, the complainant is going by hearsay, assumption and conjecture, since she was not involved in any of the interactions with our company prior to initializing this complaint Please allow me to try to explain why I believe our records are accurateHere at Corporate Warehouse Supply (CWS), our sales practices are honest and transparentWe take pride in our business and operate in a manner that results in repeat customersCWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involvedOur employees are required to follow a very strict script when calling customersIn fact, our scripts were created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthfulAll of our employees are required to sign an agreement to follow all of the guidelines faithfully or else face terminationI seriously doubt that David Blake, the agent that dealt with this customer, would jeopardize his job by entering incorrect information into the customer’s recordThat being said, we do not record phone calls, we just keep very accurate notesThere is no record of the original emailed invoice because the invoices are sent via our bookkeeping software, and only shows the most recent transmissionThe most recent transmission was the revised invoice that we sent after the adjustmentHowever, proving that an original invoice was sent is not as important as the follow up phone call to verify that the merchandise and invoice was received As a courtesy, we have checked our phone records, and we have verified that there was in fact a phone call from David Blake’s phone line on January 4, at 8:am The duration of the phone call was minutes, during which he would have verified, according to our procedures, that the customer had received the merchandise and the invoiceThis is an important part of our protocol, because if the customer has not received the invoice or the product, there is very little chance of the customer sending a paymentDuring this important phone call, if the customer has not received these things, we email, fax, or mail an invoiceIf the product has not been received, then we track the package and try to figure out where it ended upAlso, if the customer wishes to return the product for whatever reason, we send a return label at no cost to the customer We are very sorry that the complaint was generated, and we look forward to resolving this case in a reasonable mannerRevdex.com states that they are unbiased and that both parties should act in good faith in their representationsWe believe we have accomplished thisWe are taking this complaint seriously, and therefore are conducting an internal investigation to make sure that all of our employees are following CWS policies in full.We consider this matter resolved as of the date of the payment of the revised invoiceFurther, we have removed the customer from our call list to avoid any more contact, per their request If I can be of any further assistance in this matter, please feel free to contact me.Sincerely,Ted Parker, Customer Service Manager877-566-

Complaint: [redacted] I am rejecting this response because:The facts of the response are incorrect Andi was not informed of a price, and unless Corporate Warehouse Supply can provide a recording of the conversation proving otherwise, then it's just their word against ours I realize that Andi also never received an emailed invoice I guess something could have gone wrong on the technology end there There was no follow up phone call on 1/4/ Again, I'd LOVE to hear a regarding of that supposed conversation.AGAIN, the only contact we've had with this company prior to the Revdex.com complaint was an unsolicited call on 12/4/and a past-due invoice received in late February I tried contacting them before contacting the Revdex.com, but only reached voicemail.I would like to thank David Blake for adjusting the invoice to a reasonable amount and agreeing to remove our contact information from their customer database Sincerely, [redacted]

Corporate Warehouse Supply [redacted] ** [redacted] December 20, [redacted] [redacted] Dear Ms [redacted] :I have received your email regarding the complaint, ID: [redacted] , and have read the complaintPlease consider this our response to the sameCorporate Warehouse Supply (“CWS”) contacted the customer on August 18, with a cold sales call, during which the customer placed the orderThe next day, another call was made by CWS to verify that the customer still wanted the productThe customer was told where the merchandise was coming from and how much it would costThe shipment was delivered on August 26, On August 31, 2016, when we contacted the customer who ordered the product, she stated that she had received the product and had examined both the product and the invoiceShe stated that everything looked in order, and the invoice would be paid within days If the customer would have asked for a return within the day period when she still had the product unused, we would have gladly authorized a returnThe invoice was paid and processed on September 6, We did in fact call the customer on November 3, to see if she wanted to order more tonerAt that time, she stated that she did not need any supplies, and that she may be getting a new copier anywayThere was no mention at that time that there was any problem with anythingAt that time, we suspended her account, and told her to call us if she needed anything in the futureCWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involvedOur employees are required to follow a very strict sales script when calling customersIn fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthfulAfter an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping addressAs a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledgeCWS is aware that there are companies described as “toner pirates” and we have taken extreme measures to make sure we are not categorized as such a companyIn fact, we require each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any or misleading representations regarding who we are or what we are sellingAs each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate terminationWe want to distinguish ourselves from other less reputable toner resellersThe tactics outlined by the customer in the Complaint are not used at CWSIt is understood that there are toner resellers out there that do employ these tactics, but we are not one of themIf one of our employees engaged in such or misleading tactics, they would be terminated immediatelyI supervise the sales floor to make sure that the CWS sales representatives strictly follow the CWS sales script and policy.To be fair, the Complainant may be making assumptions about our company, or confusing us with another, that does employ some of the less ethical tactics that she is attributing to CWSAt the same time, we want to take the complaint seriously and take her at her word So as it stands now, it seems that the customer wants a refund on a product that was ordered, verified, received, and usedWe have honored her request to not contact her anymoreWe would have authorized a return of the product if the customer had asked for itThe customer has not contacted CWS to obtain a return authorization, either within the day return period, which is clearly stated on the invoice, nor any time after thatWe would have gladly accommodated her if she had askedCustomer service is our main concern and we pride ourselves on setting ourselves apart from other companiesWe would have gladly authorized a return if it was requested within days of delivery and the customer still had the productWe are very confused by this Complaint because the Complainant ordered, authorized, approved and confirmed receipt of the productComplainant has never contacted CWS since receiving and confirming receipt of the product until now.CWS’s sales practices are honest and transparentWe take pride in our business and operate in a manner that results in repeat customersWe are very sorry that the Complaint was generatedOur employees adhere to our strict policy of honesty and transparencyWe have very strict policies in place to make sure that the sales practices, billing processes, and misrepresentations referenced in the Complaint do not occur at CWSWe have removed the customer from our database to insure no more contact with the customer, and we consider this matter closed as of today’s dateIf I can be of any further assistance in this matter, please feel free to contact me.Sincerely, [redacted] Customer Service Manager [redacted]

[redacted] ** [redacted] April 23, [redacted] [redacted] Dear Ms [redacted] : I have received your email regarding the complaint, ID: [redacted] , and have read the complaintPlease consider this our response [redacted] (“CWS”) contacted the complainant on September 20, with a cold sales call, during which the she placed the first orderTwo days later, another call was made by CWS to verify that she still wanted the productShe was told where the merchandise was coming from (CWS) and how much it would costThe shipment was delivered on September 28, On September 30, 2016, when we contacted the complainant, who ordered the product, she stated that she had received the product and had examined both the product and the invoiceShe stated that everything looked in order, and the invoice would be paid within days If the customer would have asked for a return within the day period, we would have gladly authorized a returnThe invoice was paid and processed on October 3, We did in fact call the complainant on November 10, to see if she wanted to order more tonerAt that time, she stated that she had low usage on the copier, but that she would take one more tonerThere was no mention at that time that there was any problem with anythingThe second shipment was received on November 17, We called the complainant on November 22, to verify receipt of the toner and the invoice She stated that everything looked good and the invoice would be paid within daysThe invoice was paid and processed on December 5, We contacted the complainant again on February 10, 2017, and she said that she may get a new copier and wanted us to contact her in May of Again, there was never any mention of any problems with our companyCWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involvedOur employees are required to follow a very strict sales script when calling customersIn fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthfulAfter an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping addressAs a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledgeCWS is aware that there are companies described as “toner pirates” and we have taken extreme measures to make sure we are not categorized as such a companyIn fact, we require each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any or misleading representations regarding who we are or what we are sellingAs each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate terminationWe want to distinguish ourselves from other less reputable toner resellersThe tactics outlined by the customer in the Complaint are not used at CWSIt is understood that there are toner resellers out there that do employ these tactics, but we are not one of themIf one of our employees engaged in such or misleading tactics, they would be terminated immediatelyI supervise the sales floor to make sure that the CWS sales representatives strictly follow the CWS sales script and policyTo be fair, the Complainant may be making assumptions about our company, or confusing us with another, that does employ some of the less ethical tactics that she is attributing to CWSAt the same time, we want to take the complaint seriously and take her at her word So as it stands now, it seems that the customer wants a refund on two separate orders that were received and paid for, without any prior mention of any problemWe would have authorized a return of the product if the customer had asked for itThe customer has not contacted CWS to obtain a return authorization for either order, either within the day return period, which is clearly stated on the invoice, nor any time after thatWe would have gladly accommodated her if she had askedBut she decided to wait seven months and file a complaint with Revdex.comCustomer service is our main concern and we pride ourselves on setting ourselves apart from other companiesWe would have gladly authorized a return if it was requested within days of deliveryWe are very confused by this complaint because the Complainant ordered, authorized, approved and confirmed receipt of the productThe complainant has never contacted CWS since receiving and confirming receipt of the product until nowCWS’s sales practices are honest and transparentWe take pride in our business and operate in a manner that results in repeat customersWe are very sorry that the Complaint was generated Our employees adhere to our strict policy of honesty and transparencyWe have very strict policies in place to make sure that the sales practices, billing processes, and misrepresentations referenced in the Complaint do not occur at CWSIn all fairness, I don’t think any reasonable person would expect us to issue a refund for products that were purchased five and seven months ago, especially when our day return policy is clearly stated on the invoiceWe have removed the customer from our database to insure no more contact with the her, and we consider this matter closed as of today’s dateIf I can be of any further assistance in this matter, please feel free to contact me Sincerely, [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I will accept this response, but they made a cold call - and said it was part of our supplies for our copy machine and the price was going up - and we had to act fast After contacting my copier service, I found out this company does is quite a bit They tell you that the price of the toner is going up - and you need to act fast This company should be ashamed of itself
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I never said they didn't ship the productI was obviously present when it was deliveredI will be returning the product on 10/19, as that is the earliest I can get to a *** drop off site
Sincerely,
*** ***

Tell us why hereCorporate Warehouse Supply*** *** *** *** ***
*** ** *** January 6, 2017*** *** *** *** ***
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***Dear Ms***:I have received
your email regarding the complaint, ID: ***, and have read the complaintPlease consider this as our responseCorporate Warehouse Supply (“CWS”) contacted the customer on 12/15/with a cold sales call, during which the customer placed the orderLater that day, another call was made by CWS to verify that the customer still wanted the productThe customer was told where the merchandise was coming from and how much it would costThe shipment was delivered on 12/21/16. On 12/22/16, we closed for the holidays and that is why the customer was unable to reach usWhen we returned on 1/3/17, we read the email which stated that the customer wanted to return the productWe called the customer and arranged to send her a return label at our costWe did in fact fax a return label to her on 1/3/and we await the arrival of the merchandiseCWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involvedOur employees are required to follow a very strict sales script when calling customersIn fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthfulAfter an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping addressAs a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledgeCWS requires each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any or misleading representations regarding who we are or what we are sellingAs each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate terminationCWS’s sales practices are honest and transparentWe take pride in our business and operate in a manner that results in repeat customersOur employees adhere to our strict policy of honesty and transparencyWe have very strict policies in place to make sure that the misrepresentations referenced in the Complaint do not occur at CWS. We are very sorry that the Complaint was generated. I firmly believe that the complaint would not have been generated if our office had not been closed for the holiday, due to the fact that the return request was well within the day return periodWe would have gladly accepted our product back without question.We will remove the customer from our database to insure there is no more contact, and we consider this matter closed as of the date of the return of our productIf I can be of any further assistance in this matter, please feel free to contact me.Sincerely, *** *** Customer Service Manager ***

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*** ** *** August 7, *** ***
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*** Dear Ms***: I have received your email
regarding the complaint, ID: ***, and have read the complaintPlease consider this as our responseCorporate Warehouse Supply (“CWS”) contacted the customer on 7/10/with a cold sales call, during which the customer placed the orderOn 7/14/17, another call was made by CWS to verify that the customer still wanted the productThe customer was told where the merchandise was coming from (CWS) and how much it would costThe shipment was delivered on 7/20/On 7/21/17, the shipment was returned to senderWe received the shipment back at the warehouse on 7/26/CWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involvedOur employees are required to follow a very strict sales script when calling customersIn fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthfulAfter an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping addressAs a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledgeCWS requires each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any or misleading representations regarding who we are or what we are sellingAs each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate terminationCWS’s sales practices are honest and transparentWe take pride in our business and operate in a manner that results in repeat customersOur employees adhere to our strict policy of honesty and transparencyWe have very strict policies in place to make sure that the misrepresentations referenced in the complaint do not occur at CWS. We have cancelled the invoice and have removed the customer from our database to insure there is no future contactThere was no money paid on the invoice, and there is no money owedWe consider this matter to be closed as of 7/26/17, when the product was returnedIf I can be of any further assistance in this matter, please feel free to contact meSincerely, *** ***
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Initial Business Response /* (1000, 6, 2015/09/04) */
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XXX-XXX-XXXX
XXX-XXX-XXXXFax
Dear *** ***
I have received your
letter RE: Case # XXXXXXXX: *** ***, and a copy of the complaint
As a policy, our company will only ship merchandise to offices that understand that they are ordering from our company, *** *** *** and the cost involved for the merchandiseFurther, we only correspond with individuals who identify themselves as the authorized purchasing agent for that officeEvidently there was a misunderstanding when our representative spoke with the contact person, *** *** on 7/9/2015, and the order was shipped
We spoke with *** *** on 8/25/and agreed to exchange the shipped product for other supplies that the customer can use in their non-contract machines, which they have to purchase outright anyway
We received the returned product in our warehouse on 9/2/We will complete the exchange by shipping the desired product to the customer on 9/8/We will consider this matter resolved as of that dateFurther, we will remove the customer from our database to avoid any more contact, per their request
If I can be of any further assistance in this matter, please feel free to contact me
Sincerely,
*** ***
Customer Service Manager
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 8, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

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***Dear Ms***:I have received your emails regarding the complaint, ID: ***, and
have read the complaintPlease consider this as our responseCorporate Warehouse Supply (“CWS”) contac*** the customer on 12/12/with a cold sales call, during which the customer placed the orderOn 12/14/17, another call was made by CWS to verify that the customer still wan*** the productThe customer was told where the merchandise was coming from (CWS) and how much it would costThe shipment was delivered on 12/19/17. We called the customer on 12/20/and 12/21/to verity receipt of the product, but the customer was not inOn 12/23/17, we closed for the holidays, and that is why the customer was unable to reach usWhen we returned from vacation on 1/2/18, we heard the voicemail left by the customer which sta*** that the she wan*** to return the productWe called the customer to arrange to fax or email her a return label at our cost, but she would not give us her fax number or emailShe sta*** that she would send the toner back on her own and hung up on our representativeOn 1/3/18, we received the first Revdex.com complaint where the complainant sta*** that we did not reply to her voicemail requesting a return, although we had spoken with her the day before and she said she was returning the product on her own, and turned down the label we offeredAfter getting her email from the Revdex.com complaint, we decided to email the return label to her and we did so on 1/4/The customer’s paperwork was tied up in our returns department because we did not receive the returned product until 1/19/18, due to the delay in the customer returning the tonerThat is why we missed the first response deadlineCWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involvedOur employees are required to follow a very strict sales script when calling customersIn fact, our sales script was crea*** with the assistance of legal counsel to ensure that the scrip*** language was in no way misleading or untruthfulAfter an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping addressAs a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge CWS requires each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any or misleading representations regarding who we are or what we are sellingAs each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate termination. CWS’s sales practices are honest and transparentWe take pride in our business and operate in a manner that results in repeat customersOur employees adhere to our strict policy of honesty and transparencyWe have very strict policies in place to make sure that the misrepresentations referenced in the Complaint do not occur at CWS. We are very sorry that the complaint was generated. I firmly believe that the complaint would not have been genera*** if our office had not been closed for the holiday, due to the fact that the return request was well within the day return periodWe would have gladly accep*** our product back without question.There was no money paid, and there is no money owed, on this invoice, 28273.We will remove the customer from our database to insure there is no more contact, and we consider this matter closed as of the date of the return of our product, 1/19/If I can be of any further assistance in this matter, please feel free to contact me.Sincerely, *** ***Customer Service Manager###-###-####

Corporate Warehouse SupplyCenter Drive, Suite G-178Superior, CO March 11, 2016Stephanie SudduthDispute Resolution Specialist [email protected] Stephanie Sudduth, I have received your email regarding complaint ID: ***As a policy, our company will only ship
merchandise to offices that understand that they are ordering from our company, Corporate Warehouse Supply, and the cost involved for the merchandiseFurther, we only correspond with individuals who identify themselves as the authorized purchasing agent for that officeEvidently there was a misunderstanding when our representative spoke with the contact person, Andi Sauls, on 12/4/2015, and the order was shippedThe first invoice was emailed to Andi Sauls on 12/14/On 1/4/during a follphone call, she confirmed receipt of the invoice, merchandise and her intent to pay the invoice within daysWhen we did not receive payment, we sent a past due invoice on 2/25/16.On 3/7/16, we contacted the customer after receiving the Revdex.com complaint, which was the first indication we had that there was anything wrong. As a result of the phone call, we offered to give the customer a courtesy discount to reflect their pricing, and the customer agreed to pay a revised amount.We will consider this matter resolved as of the date of the date of the payment of the revised invoice. Further, we will remove the customer from our database to avoid any more contact, per their request If I can be of any further assistance in this matter, please feel free to contact me.Sincerely,Ted ParkerCustomer Service Manager877-566-

Complaint: ***
I am rejecting this response because: From the very first phone call from them, they did not identify themselves as being "CWS", they identified as "my toner company", they advised the price was going up on the toner we order and they wanted to reach out to give us first opportunity to order before the price increased. Furthermore, after one places an order with whom they think is their "toner company" and they received follow up calls verifying information ie: shipping address, why would I question anything at that point. They had also started calling monthly for orders after the first purchase, I was still unaware of our existing contract I was a new employee on the job for only a few months and did not know we were in contract with someone for toner. This was brought to my attention during an audit and that's when I contacted "CWS". When I reached out to them, there was a dog barking in the background that was clearly in the room (red flag), as soon as I tried to explain my situation I was met with a very rude and kurt response. What they are doing is shady and is skirting the legal system. They really need to be investigated!!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** ***
*** *** *** *** ***
*** ** *** August 27, *** ***
*** *** *** ***
***
*** Dear Ms***: I have received your email
regarding the complaint, ID: ***, and have read the complaintPlease consider this as our responseCorporate Warehouse Supply (“CWS”) contacted the customer on 8/2/with a cold sales call, during which the customer placed the orderOn 8/4/17, another call was made by CWS to verify that the customer still wanted the product and to verify their informationThe customer was told where the merchandise was coming from (CWS) and how much it would costThe shipment was delivered on 8/7/On 8/9/17, we called the customer to make sure they received the product and the invoiceThe customer stated that they had received the product and the invoiceThe customer also stated that they would pay the invoice within days. On 8/17/17, we received a voice mail from the customer requesting a return labelWe called the customer on every day thereafter to try to arrange the returnWe finally reached the customer on 8/23/and we were able to fax the customer a return label on 8/23/We received the product back at the warehouse on 8/25/We cancelled the invoice on the same day, 8/25/CWS operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involvedOur employees are required to follow a very strict sales script when calling customersIn fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthfulAfter an initial sale is completed, CWS has a second employee call the purchaser to confirm that they understand that CWS is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping addressAs a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledgeCWS requires each CWS employee to sign a contract stating that they will follow the approved CWS sales script and not make any or misleading representations regarding who we are or what we are sellingAs each CWS employee knows, and as our employee contract states, failure to follow the CWS sales script and misleading or misrepresenting our company or product will result in immediate terminationCWS’s sales practices are honest and transparentWe take pride in our business and operate in a manner that results in repeat customersOur employees adhere to our strict policy of honesty, transparency and courtesyWe have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at CWS. We have cancelled the invoice and have removed the customer from our database to insure there is no future contactThere was no money paid on the invoice, and there is no money owedWe consider this matter to be closed as of 8/25/17, when the product was received in our warehouseIf I can be of any further assistance in this matter, please feel free to contact meSincerely, *** *** *** *** ***
***

Corporate Warehouse Supply300 Center Drive, Suite G-178Superior, CO  80027 March 25, 2016Stephanie SudduthDispute Resolution Specialist [email protected] Stephanie Sudduth, I have received your email regarding complaint ID: [redacted] and a copy of the complaint. This...

complaint was mistakenly filed against our company, Corporate Warehouse Supply (CWS).All CWS employees are required to state their name and the company name at the very beginning of each and every phone call, or else face termination. The only reason the complainant knows the salesman’s name and company is that we are one of the few, if not the only, toner reseller in the country that identifies ourselves at the beginning of each phone call. Our sales practices are honest and transparent. Further, our employees would never become abusive or aggressive, another reason for termination.   If the customer does not want to order from our company, we simply end the phone call and move on to the next call. It would be futile to keep calling and hanging up anyway. Finally, we never try to get credit card information, so this was obviously some other company calling her. There are many toner resellers who operate with varying degrees of integrity. We set ourselves apart by having very strict guidelines to which all of our employees are required to adhere to or else face termination. My guess is that Steve Jacobs called the complainant and was not able to make a sale. When she received calls from other toner resellers who did not identify themselves, she assumed that it was Steve Jacobs. We did also receive a phone call from the complainant. Since she has never been a customer of CWS, we took down her information so that we can make sure that we avoid calling her in the future. We would like to have this complaint removed from the record as the complainant obviously has CWS confused with another company that is trying to get her credit card information. If I can be of any further assistance in this matter, please feel free to contact me.Sincerely,[redacted] Customer Service Manager877-566-0359