Convergent Outsourcing Inc

Re: Case #[redacted],[redacted] Convergent Account# R-[redacted] Comcast Account# [redacted] To whom this may concern, Convergent Outsourcing, Inc. has investigated Ms. [redacted]'s complaint. Our client, Comcast placed the account in our office on 02/16/2016 to collect a balance of $193.62 on their behalf....

On 02/26/2016,Mrs.[redacted]'s husband contacted someone in our office and informed us at that time the account was believed to be fraudulent. The account was placed in a disputed status. Collection activity was suspended. On 02/29/2016 a fraud packet was mailed to the address on file. We are sorry to hear that Mrs. [redacted] may be a victim of fraud. In response to receiving this information, we have closed the account in our office and return it to our client Comcast. We do not own the account therefore, we cannot guarantee resolution. If Mrs.[redacted] fills out and returns the fraud packet, we will forward it to our client in an attempt aiding in resolution. We have not reported our information to the above referenced account to the credit bureaus. We will forward a copy of this complaint and response to our client. If Mrs. [redacted] has any further inquiries please have her contact Comcast directly, as we are no longer handling the account. Thank you for the opportunity to respond.

Convergent Outsourcing, Inc. has received [redacted] fraud dispute.[redacted] placed this account in our office to collect a balance of $1093.49 on their behalf 12/09/2015. To date, this is the first communication we have received on behalf of this account notifying us that [redacted] believes the...

account to be fraudulent.We are sorry to hear [redacted] has been a victim of fraud. In response to receiving this information, we have closed the account in our office and returned the account to our client, [redacted]. We will request our information be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. If [redacted] has any further inquiries, please have him contact [redacted] directly.We appreciate the opportunity to respond.

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted]

Re: Case #: [redacted],[redacted] Convergent account#: [redacted] Sprint account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has received Mr.[redacted]'s inquiry. Sprint placed this account in our office 03/19/2016, to collect a balance on their behalf. I reviewed the call...

that took place on 03/23/2016. Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the incorrect party. Our agent identified himself and the name of our company. Mr. [redacted] was asked to confirm the city and state of his address. When Mr.[redacted] did not feel comfortable verifying the city and the state to the address we had on file, the call had to be terminated as the agent could not discuss the details of the account any further. On 03/29/2016, Mr. [redacted] verified the city and state to the address and was able to discuss this matter with an agent in our office. He advised that this account was fraudulent and requested we no longer call him. The account was placed in a disputed status and the phone numbers associated with this account were placed on our "do not call list". In response to this inquiry, we have requested a fraud packet be mailed to Mr. [redacted] at the address provided in this complaint. The account has been placed in a cease communication. If Mr. [redacted] would fill out and return the fraud packet, we will forward this information to Sprint in an attempt to help Mr. [redacted] resolve this matter. We appreciate the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. However, I would like a stipulation added that this company will need to remove this from all of my credit reports within 30 days.
Sincerely,
[redacted]

Please view the attached PDF file.
August 16,2016Revdex.comP.0.Box 1000DuPont,WA 98327[redacted]To Whom t May Concern,Convergent Outsourcing has received [redacted] fraud...

dispute and request that we cease communication. We are sorry to hear that [redacted] may have been a victim of fraud.[redacted] placed this account in our office on 12/28/2011,to collect a balance of $1062.64 on their behalf. We have mailed three notices to [redacted] at the same address provided in this complaint. These notices induded [redacted] right to dispute the balance. To date this is the first communication we have received trom [redacted] notifying us that he believes the account to be fraudulent.In response to this communication, Convergent Outsourcing has ceased communication as requested. Our trade line was requested to be removed from [redacted] credit bureau on 08/01/2015.We do not own the account and therefore cannot guarantee resolution.To ensure this matter is resolved please have [redacted] contact [redacted] directly.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc.has reoeived [redacted] inquiry.On 03/0112016, [redacted] placed this account In our office to collect a balance on their behalf. Convergent Outsourcing is a licensed collection agency who only attempts to collect on balances placed in our office by our...

clients.  We do not attempt to scam consumers.On 03/10/2016, [redacted] spoke with an agent in our office and advised that he believed the account to be fraudulent. The account was placed in a disputed status and the col ection actMty was suspended. On 312312016, a fraud packet was malled to [redacted] in an  attempt to aide him in resolving this matter.On 03/2812016,[redacted] called and spoke with an agent to inquire on the fraud information he had received.  If [redacted] would like to fill out the fraud packet and return it to us, we will forward this information to our client in an attempt to help [redacted]find resolution.In response to receiving this infonnation we have closed the account in our office and returned it to our client. We wi lforward a copy of this oomplalnt and our response to ourclient If [redacted] has any further questions orinquiries please have him contact [redacted].directly.
We appreciate the opportunity to respond.

Complaint: [redacted]I am rejecting this response because:I resolved all amounts owed to Sprint by making the 2nd payment of 270.5 on March 16, 2009. The 1st payment of 270.5 was made on February 27, 2009 this was for the settled amount of $541. There is no amount further owed.Sincerely,[redacted]

To Whom It May Concern,Convergent Outsourcing has received [redacted]'s request for validation. Sprint placedthis account in our office on 10/24/2016, to collect a balance of $628.54 on their behalf.On 01/11/2017, we received a dispute on behalf of this account through the credit bureaus....

Theaccount was placed in a disputed status and the collection activity was suspended. ConvergentOutsourcing requested validation of the balance owed from Sprint on behalf of [redacted]. On 01/17/2017, we mailed validation of the balance owed, obtained from Sprint, to[redacted].Convergent Outsourcing updated the disputed status of the account to the credit bureaus on01/14/2017.On 02/02/2017, we received notification through the credit bureaus that [redacted],disputed the account as already paid. Sprint's records reflect that the balance of $628.00 is due onbehalf of this account.In response to [redacted]'s request, attached is a copy of the statements obtained fromSprint validating the balance owed. The account remains in a disputed status. ConvergentOutsourcing would like to assist [redacted] in resolution of this matter.If [redacted] has any documentation that they would like to provide, showing thisamount was paid to Sprint, they may do so by emailing me directly at; [redacted] orby fax at 206-322-4838 attention: Sarah K[redacted].We appreciate the opportunity to respond.Sarah K[redacted]    [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

To Whom It May Concern,Convergent Outsourcing. Inc. has received Ms. [redacted]'s dispute. T-Mobile placed this account in ouroffice to collect a balance of $1640.29 on their behalf. Convergent Outsourcing believes the informationreported to the credit bureaus was reported with both fair and accurate...

information.Convergent Outsourcing mailed a validation notice to Ms. [redacted] on 12/02/2016, to the addressprovided in this communication from your office. This notice included Ms. [redacted]'s right to dispute thebalance. We also made several attempts to reach Ms. [redacted] by phone. To date, this communication wehave received from your office is the first communication we have received on behalf of this account.Convergent Outsourcing has closed this account in our office and returned it toT-Mobile. We will requestour information be removed from the credit bureaus. We do not own the account and therefore wecannot guarantee resolution. If Ms. [redacted] has any further inquiries regarding this matter she maycontact T -Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Lead Compliance Representative

This company has been sending me collection letters for over 6 months with a company I have never done business with. Now, today they have sent me another one for a debt I do not owe. I did deal with the company but there was no balance I owed when I left. I have tried to contact them, but to no avail. I am going to try and send them a certified letter next to tell them to quit sending me letters and threatening me. I need this company to stop contacting me and remove any negative information they might have on my credit report.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Dear [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Subject: [redacted]To my knowledge this issue has not been resolved. I have yet to receive anything from the Company therefore I want this account removed from my credit report effective immediately. [redacted]

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

Convergent Outsourcing, Inc. has received [redacted] fraud dispute. [redacted] placed this account in our office 05/06/2016, to collect a balance of $1600.18on their behalf.On 09/14/2016, [redacted] called and spoke with an agent in our office and advised that the account was believed to be...

fraudulent The agent provided [redacted] information to file fraud directly with [redacted] The agent placed the account in a disputed status and the collection activity was suspended sothis matter may be investigated.We are sorry to hear that [redacted] has been a victim of fraud.In response to this communication, Convergent Outsourcing has ceased communication. We have requested our information be removed from the credit bureaus. I have attached a copy of the credit deletion request for [redacted] records. In an effort to help [redacted] find resolution, we will forward a copy of this communication and our response to our client [redacted] may file a fraud claim with [redacted] directly at [redacted] or [redacted]We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing has received Mr. [redacted]'s fraud dispute. We are sorry to hear that Mr.[redacted] may have been a victim of fraud. Sprint placed this account in our office on 02/12/2013, tocollect a balance of $302.27 on their behalf. To date this is the first...

communication we have receivedfrom Mr. [redacted] notifying us that he believes the account to be fraudulent.In response to this communication, we have placed the account in a disputed status. The creditbureaus will be updated accordingly. To help Mr. [redacted] resolve this matter, we have requested afraud packet be mailed to the address we have on file. Please have Mr. [redacted] fill out and gather theinformation requested and return it to Sprint's fraud management team located in the instructions.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

To Whom It May Concern,
Convergent Outsourcing, Inc. has received and investigated Mr. [redacted] fraud dispute. Sprint placed this account in our office on 10/19/2016, to collect a balance on their behalf.
On 10/31/2016, Mr. [redacted] spoke with an agent in our office and advised that he believed the...

account to be fraud. The account was placed in a disputed status and collection activity was suspended to this matter may be investigated.
Upon investigation of this matter, we were able to review on Sprint's iCare system, that fraud was not suspected on this account.
Convergent Outsourcing has mailed a fraud packet to Mr. [redacted] in an attempt to help him find a resolution. He may fill out and gather the necessary information located in the packet and return it to Sprint's fraud management department. The account will remain in a disputed status in our office. 
We appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]
Compliance Representative

To whom this may concern,
Convergent Outsourcing Inc. has investiga\ed Ms. [redacted]'s complaint. DirecTV placed thisaccount in our office 10/30/15 to collect $182.62 on their behalf.
On 01/05/2016, Convergent Outsourcing sent an email validation notice to Ms. [redacted]. Theemail asks for the last...

four digits of the social security number to verify the identity and open theemail, this is due to the personal and confidential nature of the email. Convergent Outsourcingdoes not send emails in an attempt to phish for information. On 01/05/2016, Ms. [redacted]unsubscribed to receiving email notices.
In response to this complaint, we have ceased communication. The above referenced accounthas been closed from our office and returned to our client. If there are any further inquiries,please have Ms. [redacted] contact DirecTV to ensure this matter is resolved. Convergent is nolonger handling this account.
We appreciate the opportunity to respond
Respectfully,Sarah K[redacted]Compliance Representative