Convergent Outsourcing Inc

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

To Whom It May Concern,
Convergent Outsourcing, Inchas received Ms***'s fraud dispute*** placed this accountin our office on 10/15/to collect a balance of $on their behalf
Convergent Outsourcing mailed a validation letter to the same address we have on file matchingwhat
was provided in this communication received through the Revdex.comThis noticeincluded Ms*** right to dispute the balanceTo date, this is the first communication we havereceived notifying us that Ms*** disputes the account as fraud
In response to receiving this information, we have closed the account in our office and returned it toour client, ***We will request our information be removed from the credit bureausWe do notown the account and therefore cannot guarantee resolutionIf Ms*** has any further inquiries,please have her contact *** directly
We appreciate the opportunity to respond
Respectfully,Sarah K***Lead Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern,Convergent Outsourcing, Inchas received Mrs***'s request that we no longer contact herWeare sorry to hear of Mrs***'s loss.Convergent Outsourcing removed Mrs***'s address from our file when she contacted our officeon 02/09/The phone number provided in
this communication from your office of *** ***
*** was not found in our systemTo ensure Convergent Outsourcing does not call this phonenumber of *** ***, we have placed it on our "do not call" listWe apologize for any inconvenience our communication may have caused Mrs*** andappreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Complaint: ***
I am rejecting this response because:Once again, Convergent is failing to address each FDCPA violation item that I provided to themI have evidence of FDCPA violations and simple dismissal by Convergent will not doI am confident that the court will agree with the FDCPA violations that I am claiming and can pursue the courts assistance as wellI am sure Convergent can tell that I am not wanting to involve the court as I keep renewing my offer given that they keep failing to respond timely and completely.Until Convergent responds to my settlement offer items specifically, I will not deem this complaint resolvedIf they would rather pursue this through the courts, they can respond by stating that they would prefer this issue to be dealt with in the courts and I will immediate proceed as suchUntil then, there is not a resolution and I will not accept the response.I also want to note that I received a response today from T-Mobile agreeing that the debt is in fact, not mineI do want to point out whether or not that Convergent sent the account back to T-Mobile or not, that does not relieve them from liabilities due to their FDCPA violations
Sincerely,
*** ***

Convergent Outsourcing Inchas investigated this complaint *** *** Systems, LLC *** ***), placed the account referenced above with our office on November 17, to collect $on their behalf
According to *** *** Systems, LLC, they purchased the FCNB account in October and no payments have been received On November 17, 2015, Convergent Outsourcing, Incsent Ms*** a validation notice that offered a reduced amount to settle the account.On 11/10/2015, this account was removed from our office by request of Jefferson Capital Systems, LLC On11/16/2015Ms.*** called and spoke with two agents from our officeOur agent did ask Ms*** to verity the last four digits of her social security number. Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the incorrect party The agent did not ask Ms*** to provide her full social security number MsTravis declined to provide the last four digits of her social security numberThe agent at that time was unable to provide Ms.*** with any further information.This letter will confirm Convergent Outsourcing, Incis no longer handling the account We have forwarded a copy of the correspondence you sent on behalf of Ms*** to our client *** *** and in order to resolve this matter they have terminated collection efforts. Neither we nor Jefferson Capital have reported information regarding this account to the credit reporting agencies

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: ***I am rejecting this response because: The address on your enclosed computer generated invoices are not my address nor have I ever lived at that addressConvergent outsourcing to still be in violation of the above violations citedThis is either a case of mistaken collections or fraudplease remove all information from your company from my credit report that is being reported to all credit reporting agencies along with an attachment that you have done so (for my records)Cease all communication with me and debt collecting actions for this preposterous debt

Re: Case #: *** ***, ***ck Convergent Outsourcing account #: *** Jefferson Capital Systems, LLC account#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr***'s complaintOn 03/21/2016, Mr*** called and authorized a payment of $
Upon investigation, I found the agent did not enter the amount correctly and a payment in the amount of $was processingMr*** called back the same afternoon to advise that the incorrect amount was being processedAccording to our records we were able to stop the payment before it fully processed from Mr***'s bank accountWe apologize for any inconvenience this error may have caused Mr*** and ensure our agent will be counselled on this matterIf our actions caused Mr*** fees, we would be happy to reimburse himPlease have Mr*** provide Convergent Outsourcing with a copy of his bank statements showing our initial transaction resulted in him receiving overdraft feesHe may fax this information to 206-322-attention to Sarah King compliance department or he may email it to ***@convergentusa.comWe appreciate the opportunity to respond

Convergent Outsourcing, Incis attempting to investigate this complaint With the information provided I was unable to locate an account in our system.I was unable to identify an account in our system with the name of *** ***.I also attempted to locate information with the address listed in the
complaint and did not find any matching information.The phone numbers provided in this complaint of *** *** & *** *** also did not locate any information in our system.In this complaint, *** *** states that she keeps receiving calls from Convergent OutsourcingTo further investigate this matter we need additional informationPlease have *** *** provide the telephone number the calls are being received at so that we may place it on our "do not call'list.I have placed the numbers in this complaint of *** *** & *** *** to our "do not call list to ensure we do not call these numbers.To have phone numbers being called removed from our system, Convergent Outsourcing, Inc.has a Do Not Call Line at *** or on our website at www.convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience

To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** additional informationWe are sorry to hear *** *** is not satisfied with our resolution in this matter; however our response remains the sameWe do not own the account and therefore we cannot guarantee her resolutionWe have closed this matter in our office and returned it to, ***.The information reported to the credit bureaus was believed to be reported with both fair and accurate informationConvergent Outsourcing has requested our information be removed from the credit bureaus as stated in our previous response to the Revdex.com.If *** *** has any further inquiries, please have her contact *** directly as we are no longer handling this matter.We appreciate the opportunity to respond

To Whom It May Concem,Convergent Outsourcing, Inchas received Mr***'s complaintT-Mobile placed this account inour office on 02/21/16, to collect a balance of $on their behalf.On 04/11/2016, Mr*** spoke with an agent in our office, and advised that he has been disputingthis
balance and asked that we no longer contact himOn 04/11/2016, the agent placed the accountin a cease communication statusWe are unable to substantiate Mr***'s statement that we havecontinued to attempt to collect the balance as no further contact has been attempted on this accountafter 04/11/2016.On 04/13/2016, the account was closed in our office and retumed to T-Mobile.In response to this communication, the account is closed and no longer in our officeWe have placedthe numbers associated with this account on our "do not call' listIf Mr*** has any furtherinquiries regarding this matter please have him contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

To Whom It May Concern, This reply is in response to *** *** complaint we received from your officeWe have reviewed the complaint and the related matterAs a result of our investigation we are replying with the following information: This reply is in response to *** ***
complaint we received from your officeWe have reviewed the complaint and the related matterAs a result of our investigation we are replying with the following information:On 11/21/2017, *** *** paid a settlement amount of $by check On 11/22/2017, this account was closed with Convergent Outsourcing and returned to ** *** as settled-in-full.On 11/28/a receipt was sent to the email that *** provided to our officeWe do not show that he has attempted to open the email attachment I have attached a copy of the email receipt for *** ***convenience.Convergent Outsourcing can confirm that we do not report our information for this account to the credit reporting agenciesWe will forward a copy of *** *** complaint and this response to ** ***.We appreciate the opportunity to respond to *** *** concerns

Convergent Outsourcing has received Mr***'s complaintSprint placed this account inour office on 11/23/2016, to collect a balance on their behalf.We recently responded to a similar complaint Mr*** filed through the ConsumerFinancial Protection BureauOur response in this matter
remains the sameWe have attachedthe response made to the Consumer Financial Protection Bureau on 03/21/2017.Convergent Outsourcing does not believe we have violated any lawsThe information reportedto the credit bureaus was believed to be reported with both fair and accurate information.We appreciate the opportunity to respond

Dear Ms***-***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

: ***, ***Case #:***Convergent account#:***Comcast account#: ***To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s
complaint. Comcast placed this account in our office 08/14/to collect $ on their behalf.To date this is the first communication we have had with Mr***.I have thoroughly investigated Mr***'s complaintConvergent Outsourcing records all calls for quality assurance purposes.There has been no outbound or inbound telephone contact with Mr***Convergent Outsourcing is unable to substantiate any of Mr***'s claims; perhaps Mr*** is being contacted by another collection agency.In response to Mr.***'s complaint, we have closed the account from our office and returned the account to our clientWe have requested our information regarding the above mentioned account be removed from the credit bureausWe do not own the account therefore cannot guarantee resolution.We will forward a copy of this complaint and our response to ComcastIf Mr*** has any further inquiries please have him contact Comcast, as we are no longer handling the account

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

From: Anne C*** [mailto:***ConvergentUSA.com] Sent: Friday, June 03, 8:AMTo: *** *** Cc: *** *** Subject: RE: Revdex.com CASE ID # *** *** *** VS CONVERGENT OUTSOURCING, INC
Good morning,
We have asked the bureaus to delete our trade line. Attached is a second request and a copy of the bureaus e-Oscar deletion form for the consumer. Please let me know if there is anything else you need me to do.
Thanks,
Anne C***
Convergent Outsourcing, Inc
Compliance Director
(425) 562-
***convergentusa.com
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***
I am rejecting this response because:Convergent makes references to the account as if it is mineValidation exists if they can prove it is mineThe address on their "validation" is it mine nor I have ever lived thereIn addition, if any due diligence was taken by Convergent, they would have been able to find that no one would know me if they contacted any of those numbers included on the bill.At this point any reference tying me to the account is harassment and now considered a lie.I have never been a customer of TMobile so whether they send the account back to them or not, that still doesn't clear them of FDCPA liabilityI've asked on many occasions for them to address the FDCPA violations and offered a settlement to avoid the courts but they have not responded in an intelligible, responsible manner
This matter is not closed until the FDCPA violations have been adequately addressedI would highly recommend that they take a serious approach to my claims as I am currently exploring lawsuit options and consolidating the evidence of their FDCPA violationsAs they should know by now, I am trying to avoid filing a lawsuit against them with my multiple pleas for them to address the violations and my settlement offerContinued failure to address the issues of my complaint will likely result in me filing a complaint against them in court
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I wanted to let you know Convergent Outsourcing sent me an email with the letter I requested at 5:pm on August 16, I appreciate your help in this matterThis case may be closedThank YouHave a great dayIf you have any questions or need more information please feel free to contact me
Sincerely,
*** ***