Continental Finance Company

[redacted] Per our previous response, we included the Terms & Conditions of this accountYou had electronically read and accepted these terms prior to the submission of your application for credit, which clearly disclose the fee structure of the productUpon approval, you were sent your card and the cardholder agreement, which also clearly disclosed the fee structure of this productyou then contacted our activation department and was disclosed, via a recorded message, the fee structure of this productUpon selection of your agreement of these terms, you were then transferred to a representative who again disclosed the fee structure of the cardUpon your final verbal acceptance to these terms, your card was activatedAs you can see, we take great measures to ensure that all consumers are disclosed the fee structure of the card, prior to activation and useYour use of the card for purchases indicates your acceptance to the terms & conditions and we cannot honor your request for a refund of these fees We find that we have adequately responded to your concern and consider this matter resolved [redacted]

[redacted] As indicated on the attached billing statements, you had a balance of $on your Matrix Discover card in December When your account was converted to a Matrix MasterCard account, this balance was transferred to your converted accountAs stated in the "Notice of Conversion" mailed to you in November 2013, you would need to register your Matrix MasterCard online upon receipt in order to submit payments via this avenueUpon conversion, all statements were mailed to your address on file, with no additional cost for a "paper statement fee"This statement provided the payment address for the mailing of payments since you had not registered your card onlineNo payments were received for the December 29, payment due date, as well as, the January 29, due dateAs a result, your total required payment due was $with a payment due date of March 1, On February 24, a $payment was received but did not satisfy the total required payment due, resulting in the further assessment of late penaltiesYour next payment due date was March 29, Our records indicate that no additional payments were received during the April 2014, May 2014, June and July billing cyclesAs a result of the severe delinquency on your account, the account was written off as a bad debt on July ,On July 29, 2014, we had received a letter from you stating you did not receive your MasterCardDue to the severe delinquency, no card could be mailedAn offer to settle the outstanding debt was mailed to youThe terms of this offer would require that you make equal payments of $due August 12, and August 26, 2014, respectively, or a lump sum payment of $by August 12, Since we have not received any payment on this offer to settle your balance, the account will now be sold to a third party debt buyer Per your request, we are providing printouts of your monthly billing statement activity on the Matrix MasterCard account We trust that our response to this matter will be met with your satisfaction Sincerely, [redacted]

The attached was mailed in response to the concern by Mr [redacted] after unsuccessful attempts to contact him via phone

Aside from the incessant phone calls, their customer services reps are the rudest I have ever come across I have had a Verve Mastercard for over a year I received a letter that was even written in a rude, condescending manner It stated that my charging privileges had been revoked because I had failed to comply with the terms of my masterCard Cardholder Agreement I was told that I still had to pay the balance that the account was still subject to fees and that I was to destroy my card(s) So what had happened? The payment that I made last month was returned by my bank It doesn't matter why it was returned even if it was a bank error, CFC does not care Then the phone calls started about times a day to both my home number and my work number I was able to login to my account and could see that they had reversed the payment and also added on the yearly fee, so now I was over the credit limit I could not even make a payment, that option was now gone I received a second letter telling me that they had not received my payment and that It had to be made via Western Union or some such service When I called the Customer Care Specialists (Ha!), I asked why they don't remind their customers that their yearly service charge was coming up? "It's in the Cardholder agreement that you acknowledged", was the reply What a crappy response I said Amazon sends a reminder that your Prime membership is coming up for renewal why can't Continental Finance do the same? Apparently they are too busy harassing their customers by phone for other reasons I have read many, many complaints about this company and it is true, they are awful Another thing that might help people make their payments on time, allow us to set up payments in advance online! If my payment is due on the 15th of the month, let me crete my payment with a date in the future, say a month in advance at least Other companies can do this, why can't Continental Finance?

[redacted] Per our email communication, our response of August 1, to your request for removal of this tradeline remains unchangedWe sympathize with your situation; however, we have a legal obligation to accurately report the payment history on all of our accountsSince you failed to satisfy or settle your outstanding debt with CFC, the account was charged off and soldAlthough you have since satisfied the outstanding balance owed with the current owner of the debt, CFC does not receive those funds as we no longer own the debt and cannot honor your payment arrangements with a third partyTherefore, we cannot honor your request for a deletion of this tradeline from your credit file [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe account was not funded, because it was not me that applied for this account

As indicated in the Terms & Conditions accepted during the application process, as well as, the cardholder agreement received with the card, closure of the account does not relieve you of your financial obligation nor does it suppress the billing of fees All fees have been billed in accordance with the Terms & Conditions of this account

Our records indicate that your $online payment was posted on June 12, 2014, the date you processed the payment onlineTherefore, we find no further action is required on this concern

Ms***,Our records indicate that the $payment that posted to your account was made via the Internet payment option This payment was processed after you had logged into your account using your secure login and password and had set up payments to be made to your Verve card Therefore, any payment made via the Internet payment option must be considered as a valid payment since this payment method is Customer initiated and CFC had no participation in that payment We find that this payment was returned as unauthorized Furthermore, to address the $payment that was posted as a$35.00, we find that on September 16, 2015, this payment was corrected to the amount of $ As a courtesy, we have provided your account with a prorated Annual Fee refund of $72.91.Sincerely,Vice PresidentCustomer Relations

The attached was mailed to Ms [redacted] today

Mr***,You are unable to access your account records via the website due to your account was written off as a bad debt on March 31, This debt was then sold to UDH, an outside debt buyer, on April 29, Upon sale of the debt, CFC had no further relationship with you and cannot honor your request for a reduction of the balance owed Please contact UDH at [redacted] for payment arrangements.Sincerely, [redacted]

Our records indicate that, due to your failure to maintain a positive payment history, your account was written off as a bad and will be sold to an outside collection agency We regret that we cannot honor your request for removal of the neagtive information reported to the credit reporting agencies as we have a legal obligation to accurately report the payment history of all cardholder accounts

The same concern has been received via the Consumer Financial Protection Bureau ("CFPB"), case number 171203- Since the CFPB is a regulatory agency, our response to this matter will be sent via that agency

Our records indicate that this account was written off as bad debt on November 30, and was sold to UDH, an outside debt buyer, on December 30, Upon sale of the debt, CFC discontinued collection efforts CFC cannot respond to, or assist with, any concern over the collection efforts made by the current owner of the debt Please contact [redacted]

[redacted] Due to the conversion of our cards from Discover to MasterCard, we experienced a delay in the processing of refund checks Our records indicate that your refund was mailed on January 17, and was cashed on January 28, A copy of the cashed check is attached for your reference We apologize for the delay in processing your refund of the $security deposit on your account and thank you for taking the time to write to us regarding this matter [redacted]

[redacted] Our records indicate that your refund was processed back to the card used when funding your Security Deposit I have attached the receipt for your reference Our payment processor states that this transaction as settled with your financial institution, which indicates that they now have the funds If your account is not reflecting this transaction, please contact your financial institution with the attached receipt so that they may research and locate the funds, [redacted]

The account was opened on 1/29/ Our records show that on 2/23/you requested closure of the account Since the account was closed within days of the billing of the Annual Fee, you were to be provided a refund of the $Annual Fee However, on 2/24/15, you contacted our Customer Service Department and requested the account be reopened Due to this request, there was no refund of the Annual Fee since this fee was billed in accordance with the Terms & Conditions of the card You then used the card for purchases On March 31, 2015, you requested closure of the account Since this request was not within days of the billing of the Annual Fee, and since the account was activated and used for purchases, no refund of the Annual Fee was providedFurthermore, we find no reference to an offer for a lower Annual Fee since we do not currently have a product with a lower Annual Fee After review of your account, we will provide you with a courtesy prorated Annual Fee refund of $

Mr [redacted] ,Our records indicate your account was opened on May 30, As indicated in the Terms & Conditions that you agreed to at the time of the application, you would be assessed a $Annual Fee for the first year and then $for each subsequent year Therefore, on June 1, 2015, you were billed for the $Annual Fee In addition, per the Terms & Conditions of this account, you would be assesed a $Monthly Maintenance Fee beginning the 13th month of the account Since you had also opted into the Credit Protection on the account, you were billed a $premium for this billing cycle Your account balance was $ We show that on June 11, the account was closed per your request On June 18, 2015, we received a payment in full of $ However, since your account was closed within days of the billing of the Annual Fee, in accordance with the Terms & Conditons of this account you have been provided a refund of this fee As a courtesy, we have also reversed the Monthly Maintenance Fee and the Credit Protection Premium Therefore, you will receive a refund check in the amount of $within days.We trust that our response to this matter will be met with your satisfaction.Sincerely, [redacted]

The attached was mailed in response to the concern by Ms [redacted]

Our records show that on 12/29/you requested closure of this account and we received a payment in full on 12/30/ Your account is now closed and you have no further financial obligation to us Therefore, we find that this situation has been handled and no further action is required